Using Testimonials As Headlines

15 replies
I'm in the process of filming one of my products right now.

I'm putting in a lot of time and energy working with people - teaching them my program in exchange for testimonials.

And they're going to be awesome.

I'm actually having my videographer film these people in the documentary style the product is being patterned after.

For me...

Social proof isn't just essential to have, it's what can REALLY set you apart from the competition...

...and help you to avoid leveraging the often overused headlines and techniques that copywriters become dependent upon.

I've seen so many variations of swiped headlines that it makes my head spin.

I'm not saying they don't (sometimes) still work. It just depends on the market.

As another copywriter told me, "Those 'one weird trick headlines' work - when they're backed up with something original and credible."

No doubt.

But when you have powerful testimonials from REAL people who achieved great things by applying the information you've given them (whether it's a product or service,) you have the opportunity to rise above copywriting cliches.

Here's a quote from a testimonial I received yesterday:

"I hated my husband. I was planning to leave him and even started looking for my own apartment. Mark's program saved my marriage and made me fall in love with him all over again. I can't imagine my life without my husband. Thank God!"

That's a way better lead off or headline than:

"Who else wants to save their marriage through the power of massage?"

Argh.

Testimonials can often be WAY more powerful than pages and pages of copy.

And if you lead off with a testimonial, it can speak to your target audience in ways that swiping old tried-and-true headlines could never accomplish.

You could even tell the story of the person/people who provided the testimonial.

The possibilities are endless. This shit writes itself.

Anyway...

With everyone and their mother swiping, testimonials are the only truly original copy we have.

They can help position your brand and product or service in ways that nothing else can possibly touch.

Take the time to get them. Real ones. Not that Fiverr crap.

Does it make the pre-launch process take a lot longer?

Yup.

And you'll actually convert when you DO launch.

No brainer, right?

Mark
#headlines #testimonials
  • Profile picture of the author Memetics
    A testimonial from someone who is an authority in the field to which your product relates is especially powerful.

    If you can persuade them to declare it's the first testimonial they have ever given due to just how impressed they are...then double that again.

    If there are no experts to hand?

    Research your target demographics and values through forums or magazines in your niche and use someone just like your prospect to give the testimonial.

    Throw in a bit of extended code and some "problem-solution-action" copy with a bit of generic cold reading and the target will feel a strong rapport to whoever is giving the testimonial and be much more likely to convert.
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    • Profile picture of the author Mark Pescetti
      Originally Posted by Memetics View Post

      A testimonial from someone who is an authority in the field to which your product relates is especially powerful.

      If you can persuade them to declare it's the first testimonial they have ever given due to just how impressed they are...then double that again.
      For most people, this isn't realistic.

      But going the extra mile to work with people, directly, and get fantastic testimonials is.

      The testimonial I got a few days ago was from me working with the couple - hands on - giving them everything that's in my product.

      That's phase one.

      Phase two is getting the same kind of testimonials from the video series.

      The point is...

      I'm going above and beyond the call of duty to gather real, persuasive testimonials - because I KNOW how valuable they are to sell products.

      A lot of marketers do the bare minimum to get their testimonials - like simply asking for reviews here on the WF... or worse... paying for them on sites like Fivver.

      REAL testimonials (from people who experienced and benefited from your product) are more powerful than perfectly applying timeless copy techniques.

      Mark
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  • Profile picture of the author Lokahi
    Here's a quote from a testimonial I received yesterday:

    "I hated my husband. I was planning to leave him and even started looking for my own apartment. Mark's program saved my marriage and made me fall in love with him all over again. I can't imagine my life without my husband. Thank God!"

    That's a way better lead off or headline than:

    "Who else wants to save their marriage through the power of massage?"
    If I saw this quote on the head of a page, I'd skip to the end to buy this product instantly. It's beyond effective to the point of selling the product before the solution is even introduced. The person coming to that site most likely knows what the product is before they arrive, having clicked on an ad (save your marriage, etc link) and instead of wading through endless trite sayings, they can experience first hand, what other customers have to say. This is an effective copywriting and marketing tool.
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  • I've used customer testimonials many times in headlines and they do work well.

    Put a good pic of them in it and the response jumps up a few extra notches (remember the caption underneath. Write in a style that reinforces the headline).

    It makes it even more real.


    Steve
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  • Profile picture of the author Steve Hill
    Mark, are you providing response guidance to your clients in order to get more structured testimonials (as in D'Souza's 'Secret Life of Testimonials'), or are these testimonials freestyle from the clients?

    I was wondering, because it seems like the guided approach (answering questions) would produce consistently usable (but predictable) testimonials, but perhaps miss out on some powerful and genuine testimonials like the one you cited.
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    • Profile picture of the author Mark Pescetti
      Originally Posted by Steve Hill View Post

      Mark, are you providing response guidance to your clients in order to get more structured testimonials (as in D'Souza's 'Secret Life of Testimonials'), or are these testimonials freestyle from the clients?

      I was wondering, because it seems like the guided approach (answering questions) would produce consistently usable (but predictable) testimonials, but perhaps miss out on some powerful and genuine testimonials like the one you cited.
      Structured?

      Not at all...

      One of my current clients has a bunch of Yelp reviews that are totally raw and awesome. He also has text messages that he's getting permission to use and hopefully gathering some pics to go with them.

      The kind of testimonials I love are unsolicited and reek of authenticity.

      I get a lot of mine from emails, voicemails, conversations - where I ask the person if I can quote them for my marketing, etc. When you ask someone to sit down and give you a review-type testimonial, they often come across as being robotic and unauthentic.

      Mark
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      • Profile picture of the author Steve Hill
        Originally Posted by Mark Pescetti View Post

        The kind of testimonials I love are unsolicited and reek of authenticity.

        I get a lot of mine from emails, voicemails, conversations - where I ask the person if I can quote them for my marketing, etc. When you ask someone to sit down and give you a review-type testimonial, they often come across as being robotic and unauthentic.
        I do agree with the power of raw, unsolicited testimonials, especially if they are specific.

        One advantage I've noticed with the structured approach (using a few open-ended questions) is sometimes customer-perceived objections or specific benefits/features will come to the surface that may have been overlooked or under-emphasized in the sales approach.

        Take Bag Balm, for instance. It was developed for dairy cattle and initially marketed as such, but it turned out that many were buying it as skin lotion.

        If nothing else, some initial structured testimonials could provide some structure for later unsolicited ones.
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        • Profile picture of the author Alex Cohen
          Tina Lorenz opens her sales page with two testimonials...

          Tina Lorenz Writes

          Effective technique when used properly.

          Alex
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          • Profile picture of the author James Fame
            I find that the headlines still need to appeal to the prospect's sophistication levels as well.

            Big benefit headlines => Huge Result testimonials
            Story headlines => A story testimonial
            Curiosity headlines => A headline that leads into curiosity

            And of course, the more recognized and credible the name is, the more impactful. One can never have enough proof elements.

            James Fame
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            Fire me a pm if you have a question. I build businesses and provide consulting. I do not do finance/money/internet marketing niches. Fitness, self-improvement and various others are welcome.

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            • Profile picture of the author Mark Pescetti
              Originally Posted by Steve Hill View Post

              I do agree with the power of raw, unsolicited testimonials, especially if they are specific.

              One advantage I've noticed with the structured approach (using a few open-ended questions) is sometimes customer-perceived objections or specific benefits/features will come to the surface that may have been overlooked or under-emphasized in the sales approach.
              Totally. I always do both.

              Those structured testimonials really make the non-solicited ones pop. I tell my clients to give their product away to a lot of people - in exchange for specificity in the testimonials. I'll even write the template for what I want.

              Originally Posted by Alex Cohen View Post

              Tina Lorenz opens her sales page with two testimonials...

              Tina Lorenz Writes

              Effective technique when used properly.

              Alex
              Her testimonials are obviously fantastic and extremely persuasive. Her copy? I wasn't sold. And I am actually looking for a copywriter to potentially craft my next product's copy.

              Originally Posted by James Fame View Post

              I find that the headlines still need to appeal to the prospect's sophistication levels as well.

              Big benefit headlines => Huge Result testimonials
              Story headlines => A story testimonial
              Curiosity headlines => A headline that leads into curiosity

              And of course, the more recognized and credible the name is, the more impactful. One can never have enough proof elements.

              James Fame
              I'm not so sure it's sophistication we're trying to appeal to.

              At the end of the day...

              Even the most intellectual mind makes her or his decision because of emotion.

              Emotion is raw. Not sophisticated.

              I'd say that ALL three of your headline-types are included in the testimonial example I used in the OP.

              Again...

              Testimonials are the only truly original copy we have at our disposal as writers.

              Leveraging them opens the door for hooks, lead-ins and/or strong USP's in ways that copy-as-usual can't touch.

              Mark
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              • Profile picture of the author Alex Cohen
                Originally Posted by Mark Pescetti View Post


                Her testimonials are obviously fantastic and extremely persuasive. Her copy? I wasn't sold. And I am actually looking for a copywriter to potentially craft my next product's copy.
                I don't know her personally, but last I heard she stays very busy. So she'll live. LOL

                Alex
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                • Profile picture of the author Mark Pescetti
                  Originally Posted by Alex Cohen View Post

                  I don't know her personally, but last I heard she stays very busy. So she'll live. LOL

                  Alex
                  Don't get me wrong...

                  I appreciate her style. I'm sure her page converts very well with the type of entrepreneur she's targeting. I remember reading her copy a year or so ago and thinking how fantastic her business model is.

                  For me personally...

                  I just don't feel like she's right for the project I'm currently working on. If I had another project in mind, I might have a totally different response to her copy.

                  You get what I mean, right?
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                  • Profile picture of the author d3communications
                    The thought that struck me when reading her copy: Who is her target audience? She has quotes from a lot of famous names in the copy writing field...would someone needing her services know these "famous names?" I wonder if the quotes are working more as a general recommendation than as an authority recommendation.

                    I also think her contact form is very friction-y...she asks for a lot of info up front that could discourage people from contacting her. Is that strategy to weed out the tire-kickers?
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                    • Profile picture of the author Mark Pescetti
                      Originally Posted by d3communications View Post

                      The thought that struck me when reading her copy: Who is her target audience? She has quotes from a lot of famous names in the copy writing field...would someone needing her services know these "famous names?" I wonder if the quotes are working more as a general recommendation than as an authority recommendation.

                      I also think her contact form is very friction-y...she asks for a lot of info up front that could discourage people from contacting her. Is that strategy to weed out the tire-kickers?
                      The social proof is going to sell a lot of clients by itself.

                      Her form needs some work IMHO, but it's definitely a pre-qualifying tool. I use the same basic premise.

                      Forms are great to sift through lazy responses too. If someone contacts me and asks a few questions that are obviously answered in my copy or I need more information, I just send them the form. Most of the time, they don't fill it out.

                      It speaks volumes when a business owner won't respond to questions that will help me, help them grow their business.

                      Mark
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