Need A Shopify App!!!

by ollebamma

Posted: 5 years ago 10 replies

ECOMMERCE

Hi everybody,

I recently looked for an app in the Shopify app store but frustrated and disappointed as I have failed to find an exact match for the Shopify app.

The app should be able to get questions from buyers and mail them to the people who have already bought the product for them to answer NOT ME!!!

For example:
Just a section in the store that has questions and answers. The only thing I'd really want it to do is to send an email to customers who bought that item. So if a person is looking at a pair of pants and they have a question. That question will be emailed to people who have bought that pair of pants. I want it to be exactly like Amazon's q&a section.

(mod edit)

#app #shopify

dave_hermansen 5 years ago

All I know is that as a customer, I'd hate to keep getting emails every time some other prospective customer had a question about something I had bought. I know I don't receive any emails from Amazon with questions from other people about things I have purchased.
- [ 3 ] Thanks
- 1 reply
Signature

BizSellers.com - The #1 place to buy & sell websites!
We help sellers get the MAXIMUM amount for their websites and all buyers know that these sites are 100% vetted.
{{ DiscussionBoard.errors[11649145].message }}
- ollebamma 5 years ago
  
  So, how does the amazon q&a works or can you give me any insight or advice on how to do this?
  
  Thanks
  
  1 reply
  
  {{ DiscussionBoard.errors[11649310].message }}
  
  dave_hermansen 5 years ago
  
  Originally Posted by ollebamma
  
  So, how does the amazon q&a works or can you give me any insight or advice on how to do this?
  
  The Q&A is voluntary and random, just like it is on any website. I guess some people have nothing better to do than to troll around looking for questions that other people have asked about things they have purchased.
  
  There is a setting that lets you allow (or not) answers by users of the site. We have websites with Product-specific Q&A on them but we answer them, ourselves. I'd much rather have absolute control over the answer - how it is framed and potentially lead to a sale - then to let any random person off the street answer it. Often, you can turn a "bad" into a "good" by recommending another higher priced, higher profit product when the question about a certain product would lead to them not buying it.
  
  Oh ... and if you don't know the answer, call the manufacturer and ask them!
  
  [ 1 ] Thanks
  
  Signature
  
  BizSellers.com - The #1 place to buy & sell websites!
  We help sellers get the MAXIMUM amount for their websites and all buyers know that these sites are 100% vetted.
  
  {{ DiscussionBoard.errors[11649327].message }}
Kay King 5 years ago

mail them to the people who have already bought the product for them to answer NOT ME!!!

Assumptions will cause you no end of problems....you are looking for 'just like amazon' but haven't taken the time to know how Amazon works when it comes to Q&A.

As a buyer - not my job to answer questions for you. I would quickly write off (as in unsubscribe from the list or buy no further products) any seller who expected me to do his customer service.

We all have ideas at times that would save us time or money...but before acting you need to look at the issue/problem/solution from all sides to see if it makes sense.

What Amazon knows is there are many people with the time and inclination to answer questions...so Azon provides a path for that to happen.
- [ 1 ] Thanks
Signature

Saving one dog will not change the world - but the world changes forever for that one dog
***
https://www.pawsofwar.org/
2024 Patriot's Award for Service to Veterans
{{ DiscussionBoard.errors[11649328].message }}
dave_hermansen 5 years ago

Keep in mind that there are other ways to automate getting product-specific customer feedback that do work well.

The judge.me app sends out automated emails to past customers for product reviews. While it's not the same as product-specific FAQs, it at least offers the opportunity for customers to provide their opinion of a product and you sometimes learn a few things that you may not have known about those products.

Who knows? Maybe when people come to review a product, they see questions they can answer and provide their 2 cents at that time.
- Thanks
Signature

BizSellers.com - The #1 place to buy & sell websites!
We help sellers get the MAXIMUM amount for their websites and all buyers know that these sites are 100% vetted.
{{ DiscussionBoard.errors[11649471].message }}
npoint 5 years ago

cancel Shopify and build up your webshop with Wordpress/Woocommerce and your problems will dissapear. There are thousands of free plugins you can install in Wordpress/Woocommerce with 2 clicks, any functionality you may need. Its self hosted solution so you ned to have some tech skills or hire someone. There is no other ecommerce platform with so many free plugins as Wordpress/Woocommerce
- Thanks
Signature
Check your SEO agency work - free of charge. VPS (root)/ Dedicated servers. Traffic bot (free try
{{ DiscussionBoard.errors[11657775].message }}
buysoundcloudlikes125 5 years ago

Shopify is a secure and valuable platform in e-commerce. If you can want to grow your business then Shopify is a good e-commerce platform.
- Thanks
{{ DiscussionBoard.errors[11658439].message }}
- selina10261 Banned 5 years ago
  
  [DELETED]
  
  {{ DiscussionBoard.errors[11658449].message }}
  
  DWolfe 5 years ago
  
  Originally Posted by selina10261
  
  So how should I start shopify business?
  
  Go to youtube - https://www.youtube.com/results?sear...opify+business
  
  Than guess what happens. The top video and several more are about how to build a shopify business.
  
  Thanks
  
  {{ DiscussionBoard.errors[11658475].message }}
Thomas Steward 5 years ago

Hey don't know if you got your answer but to my experiences, the Q&A section is not that necessary to put in on your online store. Plus, we have the Amazon Q&A section so that you can learn more about what buyers are expecting about the product (you can take that as a reference) Or else, simply find a product reviews apps to add in your online store to increase trust. This helps effectively!
- Thanks
{{ DiscussionBoard.errors[11659679].message }}
Jennie Lee Morris 5 years ago

I don't think this is the right way to approach this problem, as you will make your clients already pretty pissed at the amount of email they will receive.
I would consider using a personalization tool, that will adjust your website and help the visitors that will most likely need a Q&A section to be more visible than those who already completed a purchase.
Apps like Twik can really help there. They can deliver each user a different version of the site based on their interest and user alike.
- Thanks
{{ DiscussionBoard.errors[11664204].message }}