I worked hours and days on the website, and finally went for the integration with a payment gateway of my choice. The integration failed because of some reason. I contacted the gateway, and according to them the integration Bigcommerce has with them is outdated and Bigcommerce hasn't updated their version. I report the issue to Bigcommerce. It's been two weeks today and the problem hasn't been resolved. I got a couple of emails in between, and that's it. The emails I got just said the same thing that the problem has been escalated.
Two entire weeks of my precious time have been wasted on waiting for Bigcommerce to come up with a solution to a problem with one of their partners. The support team is no good either, most of the time they have the same answer.
I can't rely on such people with my business. I'm just considering the alternatives now. I like shopify so far. Any suggestions?