Anyone checked out WebinarJEO?

I have. Purchased it on launch day and was totally hyped to get it started.

I have run a multitude of tests and had a few quick and good results at the beginning. In the meantime, (perhaps with more users using it?) I started to get less reliable results (like you start the webinar but nobody can see the video...

I must have issued about 25 support tickets, of which a few have been resolved. Support is very friendly and usually replies within 24 hours. The resolution turn-around when the issue needs to go to development, clearly takes longer.

There is a feature that allows you to present your webinars within your wordpress blog. This started to work for me today. Unfortunately, I could not complete testing as the video did not play.

In my view, there are a few logical inconsistencies when it comes to running recorded webinars (either as ever-green or as replay). The flow between confirmations and the text the viewer receives are the same for each situation and may confuse.

I had also purchased the OTO - the $97 templates add-on. Unfortunately, I cannot comment yet as I have not gotten access to that part yet.

The software holds a lot of good features and the fact that you can run unlimited webinars (unlimited attendees, unlimited webinars, apparently also unlimited storage) at a price that is less than a third of the cheapest GoToWebinar (limited to 100 attendees) subscription, is great.

When the video does work, the lag time is between 3-6 seconds on a different computer. This makes webinars live and interactive and compares very favorably to any google hangouts based platform which creates a lag of between 30-60 seconds. The lag experienced on an iphone was between 20-40 seconds (through WiFi).

I get the impression that the product can be really great once the kinks have been dealt with. The pricing is currently 297 per year and will be grandfathered indefinitely. After launch the price should go up to 497. So, while getting in early you may experience some launch pains, it may still make sense to reserve your unlimited seat at this price level.

Thanks for your comprehensive replies on this thread, Stabilus. These are the REAL reviews - unbiased and based on experience.

I've just sent in a strong support ticket to the Webinar Jeo team since running my first webinar with the platform on Friday, (June 10th). Whilst most attendees seemed to receive my broadcast okay, one had sound but a blank screen with a "server error" message on it, whilst another said he could only hear about every third word and had to leave the webinar.

Adding to the difficulty is that the replay registration won't work, (I've tested in Chrome and Firefox). When I do a dummy login as a user I get another "server error" page instead of the confirmation "thank you" page.

Also, there seems to be no way to add the offer buttons to the replay, (a feature which webinarfusionpro has and is very useful), so I've yet to figure out how to replicate offers via the Jeo replay, if they ever get it working.

Meanwhile, I've had to download the mp4 of my recorded webinar and manually upload it to Youtube, (the Jeo platform failed to achieve that despite offering me that option as soon as I ended the webinar - the recording was nowhere to be found on YT).

So far, hangouts with webinarfusionpro (for which I paid a one off lifetime license fee), is MUCH better, although I do like Walt's dashboard, but that counts for nothing if participants can't see or hear at the time of broadcast!

I spend a lot of blood, sweat, tears and even money putting a webinar together and driving traffic to it - and I have to be able to trust that the technology that makes it go when I push that "start" button is robust and reliable.

I'm teetering on asking for a refund, but I'll be interested to see what their support comes back with and what other users add to this thread over the coming days.

I have used several different webinar platforms and was holding off on getting WebinarJEO to see how things panned out.

Inside the Facebook group for WebinarJam there was an announcement that they would be making WebinarJam available to use without having to rely on G hangouts. They say 3 weeks or so before it is upgraded.

The evergreen version of WebinarJam already uses Amazon S3 to host webinars for replay/evergreen purposes so I guess it is only a matter of time before they have similar functionality inside their live platform.

Best regards,

Ozi

I'm sticking with Webinarfusionpro for the time being.

I've just had a two sentence reply from Webinar Jeo support saying the "issue" (there were at least 3 I told them about), had been fixed and would I now test it.

So I set up a test webinar with myself as the only "guest" and opened my guest screen in an incognito window.

When I started the webinar I appeared fine on camera on the admin screen, but a black, blank, "server not found" error appeared on the guest screen. (This happened to one of my real viewers on the only webinar I've so far run on the platform. Utterly unacceptable and totally out of my control, of course.)

Then I tried logging into the evergreen replay of the real webinar I'd run. This wasn't working last time either - I'd get a different but equally frustrating "server not found" error page where the thank you page should have been.

This time, there were no time or date menus to select from, despite carefully setting it up on a 3 day rolling program with 4 different time slots inside the Webinar Jeo dashboard. So I couldn't enrol myself.

I was able to get in only by selecting "I prefer to watch now." This did work, (no need for a thank you page, of course), but the evergreen experience is ruined by a chatbox that says, "This is a recording."

And I can see no way to promote offers from the recordings, which webinarfusionpro very conveniently has.

So far, my scoring for Webinar Jeo:

Sales pitch, presell demo and hype = 10/10
Product itself .................................. = 3/10 (The dashboard is very clear and simple to use)
Support .......................................... = 2/10 They DO respond eventually, but their information is scant and uninformative.

Sadly, looks like I'm in for a refund. I really wanted there to be a decent working alternative to Gotowebinar, but Jeo doesn't look like it's the one.

Whilst they may well iron out the kinks eventually, I can't risk my business and waste my money while they do.

What a pity.

Just as a footnote - Webinarfusionpro is clunky too and their support is not great. In fact I don't even know if their support exists any more. Which maybe a good thing because I've almost never had to use it. On the one occasion I did, I ended up on a long Skype conversation with one of their guys who promised me faithfully they'd update the issue, (to do with their registration page templates), which they have never fulfilled. I use my own hosted registration pages - theirs are awful. But not a deal breaker.

Is anyone still using the old Evergreen Business Systems (EBS) that is now called EverWebinar?

Yes, EverWebinar is only for evergreen webinars.

I kept quiet for a while because I really wanted webinarjeo to work and give it a chance to start playing nice. But what looked initially like a great concept with some starting kinks is now, a month into the ballgame, mainly just kinks. During these last 30 days I must have filed some 50 support tickets each one of them explaining one single problem. Support is answering them within 24 to 48 hours, but it is mostly "we have the developers look into it".

While one of the major early problems (video stream not transmitting) has been fixed and while I can live with some others or work around them, the majority of the issues I am experiencing has been there and remains there unchanged and they are real deal breakers.I have not dared to hold a live webinar yet. I am talking about illogical flows, premium templates not working, pre-recorded webinars not working, recording the promotional video not saving, the option to include the audio stream of other participants (to enable a conversation) still missing and many, really many details not working properly.

Right after launch, I understand if you have some issues. After all you get bombarded with the mass and may get confronted with strange new issues. But to see so many flaws unaddressed after a whole month makes me wonder whether Walt should have delayed the launch once more and done some extensive (external) testing instead.

In the interest of fairness, I must report that this morning, (after some nagging on my part), I have been offered a 1 on 1 Skype session so we can screen share and take an in depth look at the issues I'm having with Webinarjeo.

That does finally feel like true customer support, although I don't know if I'd ever have got it if I hadn't kept the pressure up.

But I'm relieved to know help is on the way, (later today). I'll let you know how it goes.

Webinar jeo is a great software for making webinar Congratulations , keep going

Have you guys seen this Appsumo deal yet? I figured it's a good replacement for WebinarJEO and Hangouts.

You would sell your kids for this lifetime deal (Luckily, you don't have to)

$49 lifetime access to WebinarNinja.

To update folks on the support situation:

I did finally get some personal attention (on Skype) from Webinarjeo support. The guy was super helpful, pleasant and polite.

I gave them feedback, (which they always ask for), and told them that although I was satisfied with the help, it should have been offered within days, not after weeks of my cajoling.

The problem, incidentally, turned out to be a broadband speed issue which I can do very little about due to my geographical location, but at least I know what the issue is, and as long as I stick to screenshare mode I should be ok.

It's now been 3 weeks without an answer from support despite several follow-up mails from me.Walt, I know you pick this up with repwarn (webinarjeo). Why don't you jump in here?

Update: July 15: I see that some of the issues have been fixed now, although apparently support still does not speak with me ( I probably am a person non grata after the comments in here...). The issues addressed and corrected are:
- I finally have the "invite an attendee to be a presenter" (meant as an audio presenter) icon, which now allows for multi audio presentations.
- I also found the timing issue in the calendar file that sets the outlook calendar corrected.

These are great updates. Thanks for that.

Hi Guys, thanks for the updates.
Issues are always being resolved and as
Wizardofwisdom
Mentioned there was some user settings and issues being dealt with as well.
please know - we aren't going anywhere.
All issues are logged and worked to a resolution.

There are many (many!) successful events being run.

Our support desk (as also noted)
has had a big influx - but personal assistance is given and is friendly and helpful.