sterling valentines vip setup service

47 replies
A friend of mine, new to IM asked me about this. Anyone heard of this? Any reviews or comments?

http://www.vipsetupservice.com/

Thanks,

Adam
#looked #service #set #setup #sterling #valentines #vip
  • Profile picture of the author mNos09
    Would like to know too.

    Anybody in it?
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    that vo guy www.voxmno.com

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  • Profile picture of the author OUTFOXED
    I got an email from Liz Tomey directing me to check out Sterling Valentine's VIP Set up Service.

    I watched the video and what I gleamed from it was this:

    you get 10 products with all of the sales materials, emails, blogs, etc-everything needed for a complete sales system and follow up system along with videos, articles, blogs, traffic software, oto, weekly training, monthly additions, your own helpdesk...everything.

    AND

    They set it all up for you with your own domain and hosting.

    I've never been disappointed with anything that Liz is either associatedwith or endorsed, so I was wondering if this is something that would be a good investment ($497.00) or if the products will be hawked by millions and therefore make them undesirable in short order.

    BTW-They offer a 365 day refund guarantee, which allows you to get all your money back AND you still get to keep everything.

    From what I could see, there is one catch...in order to get the refund, you must follow the program. What this means is: we don't know what that means, they don't elaborate on what "follow the program is, or what hoops we have to jump through, if any."

    Anybody bought this? If so, can you provide your feedback, please?

    Thank you so much,
    Eddie

    P.S. Please forgive me if there is already a thread about this...I didn't see one.
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    • Profile picture of the author Gary_The_Ace
      Hey Eddie,

      Honestly, you're going in with the wrong attitude... if you've never been led astray by Liz, and your first concern after seeing the video is that you have to "follow the program" before you can get a refund... don't waste your time, or Sterling's.

      That said, I've referred a lot of people to Sterling over the years, and wouldn't keep doing so unless my clients were happy...

      -Gary Ambrose
      Signature
      If you have an automated webinar in the IM, biz opp, or make money space, and if it already converts to cold, and/or paid traffic... I want to send free traffic, and free leads to you registration page, every single day, until it stops converting. CLICK HERE FOR DETAILS NOW.

      P.P.S. Viral Marketing Doesn't Work ... Tell Everyone You Know! ;)
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      • Profile picture of the author sterlingvalentine
        Hi Eddie,

        This is Sterling. This is my first post in this forum after seven years of getting a lot out of it, so thanks for posting.

        With all due respect to Gary - and since I know him, I know exactly where he's coming from - I don't pick up from your post that you have the wrong attitude. Quite the opposite, in fact. One of the reasons I admire Gary so much is that he tells it like it is, and from conversations with him, I know he shares my frustration with the vocal minority of people out there who don't want to put in the work and are just looking for an excuse. I just don't read you as one of those people. Gary is very direct, but the big secret about him that nobody knows is that he's actually a very generous and supportive person.

        I've spent a lot of money online, and $497 is enough money to spend that anybody is going to have some questions first. I don't think there is anything wrong with looking for clarification about what exactly is required to meet the conditions. If I was spending that kind of money, that's exactly what I would want to know, and this is one of the places I would look.

        At the bottom of the site where you saw the video, there's a link to the sales policy, which is where all of the requirements are posted. I originally put the requirements into the sales video, but my first version of it was over an hour long, so it took a lot of trimming to keep it at 30 minutes. I even make sure that customers have to check a box that says that they read all the terms and conditions of the site before they make a purchase because the last thing I want to do is put all the time in to do a build for somebody who's not going to take it seriously and just want a refund. I'm sorry it wasn't easier for you to find.

        Basically, with such a generous refund policy length and the fact that you get to keep everything, I'm sure you'll agree that the conditions for the refund are pretty light. It's basically that you have to stay in touch with me on Skype, return the info we need, and most importantly, drive some traffic to your squeeze page so that you can get some subscribers. We even provide thousands of credits from some popular traffic exchanges to make it as easy as possible. I don't want people to buy and not succeed. I want people to either buy it and start seeing subscribers and sales, or not buy it at all. Gary knows how hard we work on setting these sites up and doing weekly support webinars and answering Skype chats and running the helpdesk, so I'm sure that's reflected in his answer to you.

        The main thing I have to protect myself from is people ordering a setup, and then not doing anything at all with it, and then wanting their money back 364 days later because "it doesn't work." We put a lot of energy into every setup, but even with everything we give our customers, there's still no single push button that does absolutely everything for you and money falls out of the sky into your lap soon as you push it.

        I can custom make a car for you, and leave it in your driveway with the keys in it and the engine running and door open, but you still have to get in it and drive it. Sometimes, it seems to me that the attitude is that if it doesn't drive to the store and get your groceries for you, then "it" doesn't work. And in my opinion, that's the fault of unscrupulous marketers with no conscience who will say or do absolutely anything to make a buck.

        It's really frustrating to see these outrageously false claims that you can make a bajillion dollars overnight with some $37 pushbutton "loophole-exploiting" silver bullet software. It makes it hard for legitimate marketers who provide real products and services, because when that crap doesn't work, people immediately think that nothing works at all.

        What works is good old-fashioned affiliate marketing, list building, and most of all, entering the marketplace with a desire to help and provide value instead of hype. Over the years I have seen that Liz does that, Gary does that, and that's what I try to do, too. I love serving this community and have met some really great people because of it. I've also met some people whose values are not the same as mine, who I would never let promote any of my products no matter how many sales they could bring in. You learn as you go along.

        VIP is not for everybody, and you might be surprised to know that I occasionally find myself having to give pre-emptive refunds, because not everybody who buys it is a right fit for it. That's why it's a requirement for me to talk with every customer via skype as soon as they purchase. I can't stand negative people, and I don't just want to sell a bunch of crap to as many people as possible. I want to build quality setups for people who want to be branded affiliate marketers and actually work in their own business. Bruno Auger was one of our first VIP customers, and told me he built his list since then to over 30,000 subscribers. Feel free to look him up and ask him about his experience. And Patrick Griffin is a new VIP from the UK who just passed his 100th subscriber recently and sold his first ad space on his blog. With all of the feedback we've gotten and incorporated into it over the years from VIP's, I don't even say that I designed it any more - I say that we designed it.

        Like any other business, we've had a few disgruntled customers over the years who can't (or won't) follow simple instructions, and seem to have boundless energy for complaining, making excuses, and doing everything else except actually making it work for themselves... but every time somebody takes it seriously and keeps putting in the work until they see results, the same thing happens. Sooner later, they see subscribers and sales, if they just stay positive, drive traffic and never give up. And you certainly don't need my service to do that. You can find a squeeze page template and some free PLR with giveaway rights, and start building your list with traffic exchanges, safe lists, and viral list builders, and then make some money with affiliate marketing. Our service is for people who don't want to have to pull everything together and make it work themselves.

        Anyway, sorry for the long post, but for $497, you deserve a long answer. You can get me on skype if you want. Best of luck in your internet stuff, man... there was something like 6 billion dollars earned by affiliates in 2006, according to Marketing Sherpa, so don't let anybody tell you it can't be done. ;-)

        - Sterling Valentine
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        • Profile picture of the author jarvischo
          Dear Mr. Sterling..

          Just join the vip setup club.. looking forward working with you !!

          Jarvis
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    • Profile picture of the author Gary_The_Ace
      I stand behind what I said originally...

      There are two excuses for failure in the post... the first being the refund guarantee, and the second being the question about "the products will be hawked by millions and therefore make them undesirable in short order".

      Neither of those statements leads me to believe he's going into the purchase with the right attitude...

      -Gary
      Signature
      If you have an automated webinar in the IM, biz opp, or make money space, and if it already converts to cold, and/or paid traffic... I want to send free traffic, and free leads to you registration page, every single day, until it stops converting. CLICK HERE FOR DETAILS NOW.

      P.P.S. Viral Marketing Doesn't Work ... Tell Everyone You Know! ;)
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      • Profile picture of the author Martin Avis
        Eddie,

        I just saw this thread and felt that I had to jump in and comment.

        I first met Sterling just over a year ago at a seminar in the UK where he totally wowed the entire audience with his down-to-earth genuine approach. The fact that he really wants to help people just shone through his talk.

        After that I'm very pleased to be able to say that he and I - and his lovely partner Nadia - have become good friends even though I'm in London and he is in New York. Sometimes you just meet a kindred spirit and this was one of those times.

        Subsequently I have recommended his VIP Setup service to my Kickstart Newsletter list - and that is not something I would do lightly as I'm quite particular over what I will suggest people spend their money on. I have been more than happy to promote Sterling because I know that he gives superb value and the most fantastic customer attention and service.

        The feedback from my readers who have taken up his offer and are now VIP members has been nothing but positive.

        I won't get into the discussion that Gary has opened up, but I will say that Sterling is the real deal and you won't go far wrong by investing in his service.

        And please note - I don't get a penny for saying any of this!

        Martin
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        Martin Avis publishes Kickstart Newsletter - Subscribe free at http://kickstartnewsletter.com
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        • Profile picture of the author OUTFOXED
          Originally Posted by Martin.Avis View Post

          Eddie,

          I just saw this thread and felt that I had to jump in and comment.

          I first met Sterling just over a year ago at a seminar in the UK where he totally wowed the entire audience with his down-to-earth genuine approach. The fact that he really wants to help people just shone through his talk.

          After that I'm very pleased to be able to say that he and I - and his lovely partner Nadia - have become good friends even though I'm in London and he is in New York. Sometimes you just meet a kindred spirit and this was one of those times.

          Subsequently I have recommended his VIP Setup service to my Kickstart Newsletter list - and that is not something I would do lightly as I'm quite particular over what I will suggest people spend their money on. I have been more than happy to promote Sterling because I know that he gives superb value and the most fantastic customer attention and service.

          The feedback from my readers who have taken up his offer and are now VIP members has been nothing but positive.

          I won't get into the discussion that Gary has opened up, but I will say that Sterling is the real deal and you won't go far wrong by investing in his service.

          And please note - I don't get a penny for saying any of this!

          Martin
          Thank you Martin, for the feedback-this is exactly what I was asking for.

          Eddie
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          • Profile picture of the author nikkol1
            Hi Eddie,

            What has been your experience since purchasing the VIP Set Up Service? I would welcome your review.
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            • Profile picture of the author OUTFOXED
              I'm so sorry for taking so long to respond to your inquiry...I was not able to sign up at the time of this thread posting due to the fact that Sterlings service was closed to new signups. He limits the availability (which is a good thing).

              I signed up last week, and I gotta tell ya "it's freakin awesome!!"

              Do you know when the last time a professional marketer (I won't use the term Guru, cause he's not one of "them")-do you know when the last time I got a personal phone call on my cell phone from any so-called guru? I'll tell you...NEVER!

              But that's exactly what I got from Sterling-I left a message on the listed phone number, and he himself called me back...on the same day! AND it was a saturday to boot!!

              The product is amazing and I would highly recommend you seriousloy check it out, soon. The doors will be shutting soon to limit the amount of signups.

              Also the staff will respond to your questions within the same day if you submit them early enough!

              Freakin Awesome!

              good luck in your endeavors,
              Eddie
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              • Profile picture of the author goindeep
                This thread is making me feel warm and fuzzy... mmmm

                Anyhow, has anyone used this and has results to speak of?

                Cheers
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                • Profile picture of the author Gary_The_Ace
                  Originally Posted by Andrei Rotariu View Post

                  This thread is making me feel warm and fuzzy... mmmm

                  Anyhow, has anyone used this and has results to speak of?

                  Cheers
                  Did you not read the post RIGHT ABOVE YOURS?

                  -G
                  Signature
                  If you have an automated webinar in the IM, biz opp, or make money space, and if it already converts to cold, and/or paid traffic... I want to send free traffic, and free leads to you registration page, every single day, until it stops converting. CLICK HERE FOR DETAILS NOW.

                  P.P.S. Viral Marketing Doesn't Work ... Tell Everyone You Know! ;)
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                  • Profile picture of the author jabro
                    Originally Posted by Gary_The_Ace View Post

                    Did you not read the post RIGHT ABOVE YOURS?

                    -G

                    Where are the results at in the post above his? Sterling calling him back is an example of awesome customer service but not a reflection on the effectiveness of the product. Your rude comments in this thread is not helping anyone get the answers they desire before paying $500 on a product. It is a huge investment for something that will appeal to a person that is new to IM. You are also not helping Sterling by acting this way. I'm pretty sure you have turned off more than one person other than myself from buying this.
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                    • Profile picture of the author Gary_The_Ace
                      Originally Posted by jabro View Post

                      Where are the results at in the post above his? Sterling calling him back is an example of awesome customer service but not a reflection on the effectiveness of the product. Your rude comments in this thread is not helping anyone get the answers they desire before paying $500 on a product. It is a huge investment for something that will appeal to a person that is new to IM. You are also not helping Sterling by acting this way. I'm pretty sure you have turned off more than one person other than myself from buying this.
                      No problem... I'm not sugary sweet... I'm more of an acquired taste.

                      And, the person did say, and I quote...

                      Originally Posted by OUTFOXED

                      I signed up last week, and I gotta tell ya "it's freakin awesome!!"

                      Do you know when the last time a professional marketer (I won't use the term Guru, cause he's not one of "them")-do you know when the last time I got a personal phone call on my cell phone from any so-called guru? I'll tell you...NEVER!

                      But that's exactly what I got from Sterling-I left a message on the listed phone number, and he himself called me back...on the same day! AND it was a saturday to boot!!

                      The product is amazing and I would highly recommend you seriousloy check it out, soon. The doors will be shutting soon to limit the amount of signups.
                      So...

                      "it's freakin awesome!!"

                      And...

                      The product is amazing, and I would highly recommend you seriously check it out soon...

                      Those don't give you an idea how he feels about the course? He said a heck of a lot more than "Sterling called me".

                      As for helping Sterling. He posted above... and although we don't always see eye to eye, I doubt he's going to ask me to stop expressing my opinion. And, I'm certainly not hurting his business... Sterling can jump in and expand on that if he'd like.

                      -G
                      Signature
                      If you have an automated webinar in the IM, biz opp, or make money space, and if it already converts to cold, and/or paid traffic... I want to send free traffic, and free leads to you registration page, every single day, until it stops converting. CLICK HERE FOR DETAILS NOW.

                      P.P.S. Viral Marketing Doesn't Work ... Tell Everyone You Know! ;)
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                      • Profile picture of the author Glenda from OZ
                        I've sent some questions to customer service and haven't received any replies whatsoever. First email was sent August 18th. I even sent to Sterling via warrior forum. I honestly expected some response from customer service - it says they take up to 72 hours...but thats long gone.

                        If anyone knows can you give me some idea of the difficulty of driving 1000 people to your blogs (for a total newbie) and, what the post sign up costs involve?

                        Importantly is anyone on the way to seeing any results yet.
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      • Profile picture of the author OUTFOXED
        Hi Gary,
        I can appreciate your opinion. However, when I saw the sales video and other info, I said to myself..."Wow, this is awesome!" As I was thinking that, I was also thinking-is this too good to be true?

        Because I have never had the pleasure of knowing Sterling...I thought it best to at least ask if anyone on the forum knew of Sterling or of his service.

        Since you've been a member of WF many more years than I, you know all too well that if something sounds too good to be true...you ask around if other people have had a good experience or a not-so-good experience, before blindly plunking down hard earned money, right?

        I for one have bought a couple of courses that promised the world only to find out that the product itself was defective (software) or the content was missing a lot of key info. I'm sure that I'm not the only one that has been taken advantage of.

        Anyway, because of my asking for input from the one place that truly respect due to the members here that have way more experience than I, and are freely willing to take the time and help relative newbies, why you would accuse me of being an opportunistic failure?

        I gotta tell you, that was a cheap shot.

        Regardless, Sterling himself answered my question and put my mind at ease. His reply took quite a while to write and took some thought. His answer imparted to me that he is indeed a person that conducts himself as an honest, helpful person that actually cares about his clients-because it reflects directly upon him as a person.

        Thank you so much for the character asassination.
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      • Profile picture of the author OUTFOXED
        Hi Sterling,

        Thank you for taking the time to answer my question directly...it means a lot to me in the way you answered it. Since I have never had the pleasure to know you, your answer tells me a lot about your character.

        I will be making the purchase, and hopefully we can have a few friendly conversations.

        Eddie
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    • Profile picture of the author jarvischo
      Dear Warrior members..
      I have been cheat, deceived by all the program online..
      I am seriously consider this program, ..

      I am living in Japan.. I just hope there is a community of the vip members who can support and exchange ideas !!

      I have spend more than 10k in training and buying all these training online for the past year ..

      I hope to talk and discuss with Mr. Sterling ...

      your
      Jarvis
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    • Profile picture of the author Don Holland
      Dear Fellow Warriors,

      I am happy to say that I am a VIP Set Up Service member. I have been using this program for a couple of months now and I am extremely pleased. Here's why:

      1. Almost everything is set up for you and what steps you need to take are explained in detail.
      2. I can get training every week with a live interactive webinar!
      3. The support issues that I have had have always been handled promptly and with enthusiasm. I have never had better support from any marketer. They actually take the time to understand your issue rather than some lame response that doesn't really have anything to do with the issue for which I submitted the ticket. I get so frustrated when these other support groups don't even read all of your explanation. Bottom line is... Sterling's Support ROCKS!
      4. I now have 25 members on my list and it's still growing.
      5. I have had personal conversations with Sterling and I honestly feel that he really cares about the success of his members.

      If anyone has any questions, feel free to send me a message.

      - Don Holland
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    • Profile picture of the author Mahara Adhe
      I was set up with a VIP site almost a year ago and the autoresponder series hasn't failed me. I did do a few edits to things, but the content has kept my subscribers steady. I would suggest this to newbies that need to be shown how to do things correctly before jumping out and creating their own sites.
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    • Profile picture of the author kudosone
      I joined this program over a year ago as it was recommended by someone I trust.

      Within ten minutes, I got a telephone call from Sterling (I think he was in a
      car) welcoming me. Most impressed

      I set up everything, but found that the program was not my style. That is not
      to say the program itself was at fault as everything worked. It was just me.

      However, when I asked for a refund, five weeks after joining, I was refused.
      And that's over a year ago.
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    • Profile picture of the author sterlingvalentine
      gary, martin, don, ed and verice:
      thanks for the comments!

      glenda:
      sorry about not responding to your pre-sales contact, but customers come first.

      to address your question, VIP's are using their setups to get signups and sales every day, as you can see from the posts in this thread.

      there's even a bunch of them that volunteer advice to newer VIP's in a dedicated "student faculty" site. i'm happy to send the link to it if you PM me.

      if you'd like to sit in as a guest on one of our weekly webinars when the student faculty share their results, you are welcome to. let me know at the helpdesk and i'll have somebody on staff send you the link.

      nikkol1, Andrei Rotariu and jabro:
      the same offer applies to you as well.

      kudos one:
      i'm sorry that you changed your mind about what you purchased and didn't qualify for the refund you wanted. we're still here to help you in any way we can, and i'd do my best to accommodate whatever style requirements you have. get in touch and let me set up a complimentary traffic campaign for you so we can get your list going, or let me know what else i can do for you.
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      • Profile picture of the author john b
        Originally Posted by sterlingvalentine View Post

        gary, martin, don, ed and verice:
        thanks for the comments!

        glenda:
        sorry about not responding to your pre-sales contact, but customers come first.

        to address your question, VIP's are using their setups to get signups and sales every day, as you can see from the posts in this thread.

        there's even a bunch of them that volunteer advice to newer VIP's in a dedicated "student faculty" site. i'm happy to send the link to it if you PM me.

        if you'd like to sit in as a guest on one of our weekly webinars when the student faculty share their results, you are welcome to. let me know at the helpdesk and i'll have somebody on staff send you the link.

        nikkol1, Andrei Rotariu and jabro:
        the same offer applies to you as well.

        kudos one:
        i'm sorry that you changed your mind about what you purchased and didn't qualify for the refund you wanted. we're still here to help you in any way we can, and i'd do my best to accommodate whatever style requirements you have. get in touch and let me set up a complimentary traffic campaign for you so we can get your list going, or let me know what else i can do for you.
        i submitted a ticket also for waiting list and webinar, but was wondering when this might be open to public again? i noticed the site says closed now

        thanks,
        john b
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  • Profile picture of the author ysckyler
    Yes i would like to know, does anybody subsribe this service? am interseted to see if this is any good.
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  • Profile picture of the author ysckyler
    Thanks for the post. I look every in search this post never turn out. I think i will go ahead and make this work for me.
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  • Profile picture of the author Oliver Williams
    Hi guys I just thought I would jump in and say though I do not know Sterling personally I have been around the IM community for long enough to know that he delivers excellent quality, high value products.
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  • Profile picture of the author Zayne
    From this thread it seems that the product is high quality, and that Sterlings name is known and well reported on.

    He is right when he says in the sales video that you could go and find all of this stuff yourself, but I think you are more paying for convenience than anything else, everything is done, setup, and in one place that is easy to access.

    Needless to say you can find all of these things separately and patch them all together yourself, but for anyone who is new to IM i think that this product would be their first and last to purchase.

    Plus with a 365 day refund policy how can you refuse? In any case this looks great, and if you are new and have $500 to invest, this seems to be a very worthwhile product.

    Zayne
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  • Profile picture of the author IngeniousBastard
    Just my 2 cents but I think what people are wanting to hear are results in $$$, # of list members, etc. that have come from using the system. I have no doubt it is a great system, but I think people take comfort in hearing from people that have paid their $497 that can comment about the $XXXXX dollars in ROI on that investment.
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    • Profile picture of the author John Collins
      Originally Posted by Ingenious******* View Post

      Just my 2 cents but I think what people are wanting to hear are results in $$$, # of list members, etc. that have come from using the system. I have no doubt it is a great system, but I think people take comfort in hearing from people that have paid their $497 that can comment about the dollars in ROI on that investment.
      I totally agree Ingenious*******. But the Glenda from OZ (comment #25 08-27-2011, 09:14 PM ) and kudosone (comment #27 09-14-2011, 05:57 AM) posts and how Sterling responded (comment #29 01-12-2012, 06:22 PM ) told me enough.

      However that's over a long period of time and I have no way of knowing if anything has changed since the comments were made. Verice Lewis (Comment #26 09-13-2011, 12:18 AM) said she thought it wasn't a bad deal for her. I see at least one affiliate here saying it's good although they aren't disclosing they are an affiliate but I found their aff link on the net.
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      • Profile picture of the author revstan
        :confused:
        If you have paid and are happy then all is well. HOWEVER, if you are not satisfied good luck getting a refund. This happened with others as read above. I purchased the VIP and NEVER RECEIVED IT. I have sent support tickets begging for my refund of services not rendered. I have at least 6 support tickets submitted and no refund to date. In Summary, I paid in full, I did not receive any product or service and I can't get a refund. I even had a phone appointment scheduled with Sterling and he did not show. I normally shy away from public displays of discourse with another marketer. He was warned that if I continue to get blown off then I would be forced to tell others in hopes that they don't throw away their hard earned money and get nothing but promotional emails for more products as I am sure I am on his Buyers list. Too bad he is not on my Sellers List. I first was disappointed that I didn't get the program I wanted. Then the way I have been treated trying to get my money back is appalling and is, I am sure, part of the many reasons IM Niche is getting pounded by the FTC and other agencies. Guarded policies have now been unveiled with Clickbank, Paypal, Icontact, mailchimp etc. All because of people that may do well selling and have decent products, but have Absolutely unforgivable customer service/support. I will continue to fight to get my $300. back as I am sure Mr. Valentine can afford to refund it much more than I can afford to have lent it to him for the last 5 months as I am still striving to get outside help to convince him to please refund my money for a product I DID NOT EVEN RECEIVE! --When someone takes your money and doesn't provide goods or services as promised isn't that called
        Robbery? or is it called Fraud. It has
        gone too far to be a simple mistake or oversight. In my opinion I have been robbed and I feel the actions or should I say inaction's are to be labeled nothing less than Criminal.
        If you were in my shoes and have worked so so hard just to try to get you money back, you might just understand how I feel and why I felt the need to explain my history with Sterling Valentine and his company.
        **As soon as I am refunded, I will gladly delete this post and the many others that I will be responding to as others have questions about him, his products, and customer service/or support

        Sincerely, Stan Furlough.:confused:
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        "No man is taller than when he bends down to help another in need"

        - Simple Stan -

        Making the path to income in internet marketing less complicated and as easy as 1-2-3 !

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  • Profile picture of the author IngeniousBastard
    I'm curious myself about the quality of the product content. I don't want to sell something of poor value. I realize that with an everything-done-for-you product it will be difficult to please everyone, but I take relationships seriously. Obviously, traffic and our ability to drive it is where the rubber meets the road. Sadly, a lot of products get a bad rap because of the end user's ability to get traffic to their sites. I, for one, know that is the real challenge. I just want to be sure that once I get the traffic there, it isn't all for naught.
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  • Profile picture of the author jdooley13
    I purchased his 30 day course and I have yet to receive any information whatsoever. When I paid, all I got was an error code and was never sent to the site or to the course. I have sent three tickets in for assistance but I have yet to receive any response. I thought I would add my comment here in hopes of receiving a response and getting the course I paid for. If not, then I guess I go to paypal on Monday and seek a refund.
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  • Profile picture of the author OUTFOXED
    Hi Stan and jdooley13...

    Sterling has never neglected his clients, as far as I know of that is. There's got to be some sort of glitch in the support system as well as you're not being able to get the product you paid for.

    before you bail, and I do understand the frustration, but before bailing...give this a try-call his number at 856-559-0507. Hopefully, this will put you in contact with Sterling and allow him to make ammends for the aggravation you've been put through.

    I hate to see folks not get what they pay for...and from experience, Sterling isn't doing this intentionally. Also, it sounds like that you'd rather have the product than the refund and as such, once Sterling straightens this out for you guys, you'll very much be glad you gave him one last chance to make the corrections-his system is the perfect launching pad to get us over the number one frustrating element in IM... getting traffic to our sites that actually buy something from us.

    If you are still unable to make contact or get satisfaction, just let me know. I have access to his sites and I can contact him that way-I'll drop him an instant message about your difficulties and ask him to drop by the WF

    Best of luck,
    Eddie
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  • Profile picture of the author jdooley13
    I have still not heard from Sterling Valentine nor anyone from his support staff. Hopefully, there is a good reason for the lack of response but I have to say it leaves a bad taste as this is my first dealing with him.
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  • Profile picture of the author jdooley13
    Well, I finally got a response from the help desk this morning. I received the link to the course and I tried to sign up. HOWEVER, I have still been unable to access the course. The first five times I tried to sign up, I was directed to a page that said only "Are you sure you want to do this" with no other information on the page. The last two times I have tried to sign up it, the registration appeared to work but when I go to log in, it does not recognize my user name and password. When I click the forgot password link, it says no user with my email address is registered. So, after 8 days, I still cannot access the course.

    update: 4/12/12 I finally got access to the course this morning.
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    • Profile picture of the author Rally Writer
      As a newb, I think this service is not suitable (as yet) for me.
      Any feedback from other forum senior members will be much appreciated
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      • Profile picture of the author sterlingvalentine
        ====> john b - send me a pm with your Skype ID and we'll get you into a wednesday webinar.


        ====> oliver williams - thanks! :-)


        ====> zany - i agree, you can certainly do it yourself if you want to.


        ====> Ingenious******* - i grabbed these status updates from the public activity stream on our community site... pm me if you'd like to meet any of these friends of mine. let me know and i'll introduce you - they're great folks who genuinely care about helping other marketers. you can never have enough friends, right?

        -----------------------------------------------

        Anthony posted an update
        Just checked my Aweber account to find 30 new Subscribers within 24hrs!
        1 week, 2 days ago

        Dave posted an update
        I made money while I slept last night. Internet Marketing is an awesome business
        1 week, 2 days ago

        chris posted an update
        first sale just happened about 15 minutes ago - $7 - only a small one but nice to wake up to
        5 days, 3 hours ago

        Milinda posted an update
        Here's the proof I made my goal. One of my goals was to get my VIP list to 300 I'm at 303 hooray and my list laser list is at 138... so Sterlings system is bomb cause 3 months ago my list was 0 now combined I have 440 awesome loving it!!!!
        4 days, 18 hours ago

        Don wrote on Angela's Wall
        Hey Angela: I got over 700.....my next move is adswaping.....
        1 week, 2 days ago

        German posted an update
        ...the numbers are up again to 1125 and all thanks to Sterling and your help too.
        1 week, 5 days ago

        Igor wrote on Kay's Wall
        Well hello Kay, best advice - get active, listen and take action. 2 weeks ago my list was 0 now its over 300 with active subscribers thanks to the fellow members advice.
        5 days, 21 hours ago

        Jay posted a new picture
        Five sales in five days. A guy could get used to this!
        3 days, 9 hours ago

        Martin posted an update
        Honestly, I didn't do ANYTHING yesterday. However, I got 51 new subscribers.
        1 week, 2 days ago

        Martin posted an update
        Damn! Three signups today! HOLY... I just started 20 hours ago!
        2 weeks ago

        Tex posted an update
        Got my weekly sale last night. Maybe I'll get more than one this week.
        3 days, 23 hours ago

        Rob posted an update
        Just hit my 100th subscriber today!!! Woohoo Now to turn up the heat a little and aim for 500!
        2 weeks ago

        Roland posted an update
        i got to 100 sub. just great.
        3 days, 21 hours ago

        Stephen posted an update
        Hi everyone, just wanted to tell every single person i meet,know and even if i don't know them that i got my first ever sale today! Rock on.
        Keep on with the Sterling faith!
        1 month, 1 week ago

        Terry posted an update
        Whas up everyone? Getting signups and sales is the answer! :>) I hit 1,002 opted in subscribers today! Whew!
        2 weeks, 1 day ago

        Tracy posted an update
        Day 1 for me is great - 20 more subscribers on my list this morning.
        Have a good one everyone!
        1 week, 2 days ago

        Nicolas posted an update
        my powermonth is going great just hit the 100 mark , well 140 to be exact ! whoohoo !
        5 hours, 55 minutes ago

        Angela posted an update
        Hello Everyone! I'm working on setting up some more adswaps today. I also made my first sale today. Boy, was I surprised. I currently have 329 subscribers and its been 45 days between first subscriber and first sale.
        5 days, 19 hours ago

        Barb posted an update
        UPDATE!!!! I just made over the 1000 subscribers in my list building.
        5 days, 19 hours ago

        -----------------------------------------------


        ====> John Collins - in my opinion, they are both stating they are affiliates:

        gary ambrose: "I've referred a lot of people to Sterling over the years"

        martin avis: "I have recommended his VIP Setup service to my Kickstart Newsletter list"

        but if it wasn't exactly clear, you're right to ask. yes... they are both great affiliates. thanks for clarifying... never hurts to ask, right?


        ====> jdooley13 - james, i hope you don't mind, but after i read your post, i went ahead and refunded your registration fee because you had such a weird time getting into the site. sorry about that! i'm glad to see it seems like you're on track and doing great so far anyway! send me a pm in the community site, include your Skype ID, and lets get together over the weekend if you're free. we'll spend time time getting your setup dialed in and make up for lost time, ok?


        ====> outfoxed - eddie, very kind of you to jump in and pinch-hit voluntarily - if i didn't see this thread, i would never have known, so thanks. where ya been? :-)
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        • Profile picture of the author sterlingvalentine
          revstan/Stan Furlough -

          It's obvious that you're frustrated because you think you've been ignored by us. I understand how that feels. I've felt that way myself when I've made purchases online that didn't go the way I expected, but I've found that most of the time, there's a simple explanation for it. When I heard about your post, I spent a few hours looking into what happened, and in this case, it's pretty clear.

          First of all, you said, "I purchased the VIP and NEVER RECEIVED IT," but actually, you purchased the Platinum Pilot Program [Order ID: 188985662], not the VIP Setup Service. So technically, this is the wrong forum thread to be posting this in, but all you have to do is check your inbox for that January 2nd and you'll see that it's printed right there on the receipt. I'll be happy to forward it to you if you can't find it.

          I'm not quite sure how you got them confused. They do both have the word "VIP" in them, but they are two completely different offers with different sales videos, different shopping cart checkout pages, different thank you pages, etc. They start off a bit similar, but each video ends with a summary including the name of the product and an outline of what you get. It's never happened to us before, but I suppose you could have been confused about what you were purchasing, or maybe you got just confused and switched them around in your mind afterwards because you were angry. Or maybe you just buy a lot of stuff. Either way, we'll look closer and see if we can make it any clearer that one is a site setup service with one set of features and the other is a coaching program with totally different features so no one else gets confused.

          We received the Aweber contact form you filled out right after the shopping cart, and we sent the P3 [Platinum Pilot Program] community site registration link to all the email addresses we receive on that form. It looks like all the other members got their emails, because it's grown into a pretty big community. But of course, there's a chance you didn't get your registration link email, or it didn't get sent for some reason. If that's the case, I apologize, but when you submitted the only two tickets we have from you [not six], #268729 and #478670, that's where the confusion started because in both tickets, you said that you purchased List Laser, not P3 or VIP:


          ==========
          Fri, Jan 20 2012 3:46pm
          New ticket #268729 created.
          -------------------
          Name: stan furlough
          Email: xxxxxxxxxxxxxxx
          Dept: Sterling: Support Team

          Hi: I haven't heard anything from you since I paid $300 for the list laser program. When will it start? I am trying to plan.

          Thanks...............Stan
          ==========
          Tue, Mar 27 2012 3:50am
          New ticket #478670 created.
          -------------------
          Name: Stan Furlough
          Email: xxxxxxxxxxxxxxx
          Dept: Sterling: Support Team

          Please refund my $300 for List Laser that was paid for but not delivered...

          So far not even a response to my last 2 support tickets.

          .......Stan Furlough.
          ==========


          You submitted two tickets about List Laser, so naturally your tickets went into the List Laser folder. As you may recall, we did reply back and forth a few times to your first ticket to try to get to the bottom of the mystery. You replied by making an additional demand that you now deserve to receive the program for free as well, even though your'e still talking about the wrong product:


          ==========
          Wed, Feb 15 2012 4:19am
          ticket #268729
          "If you wish to salvage a chance at a customer that has spent over $4000. in the last 30 days on products, then you can provide the product and/or service for free."
          ==========


          To be sure you got taken care of, the staff offered to set up a call for you with me asap so I could make sure I straightened out your issue personally, because they could find no record of you making a List Laser purchase:


          ==========
          Wed, Feb 22 2012 2:58am
          ticket #268729
          "Hi Stan,

          P3 has already been released. Sterling sent P3 buyers the link to the membership site.

          We would like to ask about $4000 you are referring to since P3 costs $297.

          Please schedule a 15-minute appointment with Sterling by going here:
          [LINK]

          Let us know you received this. If you have any further questions or concerns, please don't hesitate to contact us.


          Best Regards,
          Sterling Valentine's Support Staff"
          ==========


          You refused:


          ==========
          Wed, Feb 22 2012 4:36am
          ticket #268729
          "The link for a 15min appt. the options don't apply to me. The options for times were on Thursday and Tuesday. I need Wednesday or Friday. Have Sterling call me at…"
          ==========


          Our two weekly call days were inconvenient for you, but you demanded a call during times that I teach webinars or do coaching calls, so obviously I couldn't call you then. That's why we need to use a calendar.

          But in your post above, you said, "I even had a phone appointment scheduled with Sterling and he did not show."

          Now I know you're upset - believe me, I've been there - but just because you chose not to follow the process like everyone else and declined a phone call appointment doesn't mean I didn't show up, so it would help if you got your facts straight before you start making such dangerous and false accusations.

          The reason why you didn't get a response from then on was simply because your replies automatically continued to go to the List Laser folder and your ticket status remained as "waiting for appointment" because you never made one. You have to understand that sometimes customers take months to set appointments, so we're used to waiting, and the system has worked just fine for over 4,000 of our customers's tickets in almost every type of situation for years. From my perspective, it simply looks like you were confused, which unintentionally confused our system. I never saw any of your replies after that.

          So unless I'm missing something major, I don't see anything more here than a simple case of you not getting the site registration link email, which happens to me about once a week with something. Yes, we had a part in it, and for that, I'm truly sorry. You deserve good service. In fact, now we've implemented a helpdesk drop-down menu so customers are required to select the right product before submitting a ticket from now on. We've also implemented a live chat feature, so just in case something random like this ever happens again, we'll be able to catch it. We're still figuring out how to get it staffed 24 hours a day, and there are gaps in coverage, but all offline chat messages get turned into tickets automatically, so it's a good system.

          I do realize that there are so many ripoff artists and "sharketers" out there that it's tough to know who to trust, so maybe you just got burned before or treated badly. It's happened to a lot of our successful students before, and it's a terrible feeling. I want to believe this was all just an innocent mistake on your part and it's not your fault, which I really hope is true. But demanding a refund AND access to products and programs for free while twisting facts and making threats and false accusations like you are doing reminds me of all the malicious thieves posing as customers who have actually ripped US off over the years, so keep in mind that it goes both ways. There are a lot of honest businesspeople in this forum who have had their good names dragged through the mud and endured vicious lies and false rumors spread by confused customers who scream bloody murder on every website on earth if they don't get their download link within exactly .5 seconds, but don't so much as make a peep when it turns out there was another side to the story. A good reputation takes years of hard work to build, but only a few seconds of carelessness to tear down.

          I understand you waited a long time and that doesn't feel great, but if you had gotten your product names straight in the first place, or just made a phone appointment like everybody else, all of this could have been avoided. I know you got pretty worked up, but making the accusations you have made is a very serious thing, especially when the facts tell a different story and you are the one who looks like you are trying to get something for nothing.

          The truth is that lost emails happen to everybody once in a while, and most of our customers just take this kind of thing in stride. Besides, there's always been an emergency hotline phone number right on the front of our helpdesk, so if the helpdesk doesn't work for some reason, people just usually call. We didn't get any logged calls from your number, so I'm not sure why you didn't just pick up the phone. Did you contact Eddie after he kindly took the time to respond to you and generously offered to reach out to me to help you? [Thanks, Eddie.] I didn't hear from him, so unless you sent him a message we both don't know about, that's another easy option you chose not to take advantage of.

          You had over two whole months between tickets… and it only takes 2 minutes to call. How do you think it looks from the outside? Looking at the facts, I would like to believe that you simply got very confused, very angry, and then foolishly made some very poor decisions without thinking through the possible consequences. I really don't want to believe that you would try to use threats, intimidation, lies, false accusations and extortion to manipulate the situation just so you could get free stuff, but I don't know you. It's possible that you may actually have believed you were getting "robbed," but that doesn't make it a fact that a crime took place. However, making derogatory statements that can cause harm while demonstrating a reckless disregard for the truth sure sounds criminal to me.

          Why not just call VISA and do a chargeback, instead of risking your reputation AND mine for a few hundred dollars? You would have had your money a long time ago and saved yourself a lot of trouble. I just don't see how freaking out and sending email after email like this is in your best interest:

          ======
          Tue, Mar 20 2012 1:16am
          "This is my last request for a refund before I send this whole accounting of what has not happened, No call no message, NO REFUND....No product. Do you really want this complete record sent to all of the reporting agencies, your payment providers, posted in complete detail in the warrior forum, as many IM and list building related blogs as I can, my own email broadcast list, and every major affiliate related company I can. I do not want others to be mistreated like I have. I have had complete newbies provide better customer service and support than you have. I also intend on seeking through other remedies my initial refund along with interest and damages to an amount that gets your attention and that of others who think to treat trusting customers like you have. I have been MORE THAN PATIENT and you have this last 72 hours to get out of this for just the cost of my refund. $300 or your reputation and damages. YOU Decide! I will either go away quietly with my money, or not ever go away until you are made to think twice about ignoring a person who paid in good faith for a program that was NEVER delivered. Also thank you for not attending our phone appointment that you asked me to make and I did. I should have realized it wasa just another stall tactic. Your 72 hours starts NOW at 12am EST 3/20/2012."
          ==========

          I never even saw these messages until now. You have publicly called me a criminal while getting just about every possible fact wrong that you could. Does that sound wise to you? Have you put this much energy into your business? How many people have read this and decided not to do business with me because of your lies? Was it worth it? The way you decided to go about this makes it so that I can't even give you a refund without coming here to defend myself first, or else I'll look like I got "caught" doing something wrong, so unfortunately, you've taken a small registration email that got lost and turned it into a huge production. How else am I supposed to respond to such extreme and serious allegations?

          I took the time to write this all out because you deserve to see the truth. It seems like you're spending a lot of energy pursuing success online, and I respect that, so if you ever trusted me as an advisor enough to join my coaching program, then I owe it to you to show you both sides. The last thing I want to do is let you turn me into another brick in the wall that's already holding you back from what you want. We've had mystery glitches before with membership systems that have repeatedly locked members out 10, 15 or 20 times in a row and content has just vanished for days, but our customers just stay cool and focus on getting the right things right and it always blows over eventually. I know it felt like you were getting robbed, but patience is a virtue and cool heads prevail. It's easier to be angry and spread lies than it is to pay attention to details and be a marketer.

          Hopefully this clears everything up for you. At the end of the day, it doesn't really make much of a difference either way. People have been publishing trash online for years, whether because of meanness or because they felt threatened. I'm really sorry this happened to you, Stan. I really am. I would much rather you be happy.

          If you're going to let one lost email and a few crossed wires stand between you and a vibrant community of helpful marketers, then I'd prefer to refund you right away. Heck, I'll even throw in an extra $50 bucks just to be a good sport… no hard feelings. If that's the case, the community wouldn't be a good fit for you anyway. But if you have a little more perspective now and still want to join us, then maybe we should get on the phone for a few minutes and see if it's a good fit. We all need a fresh start once in a while, and everybody deserves a second chance. We could probably put it all behind us in five minutes, and you could probably be putting subscribers on your list within the hour. I'd put you in touch with some of our 1K Club members [members with over 1,000 subscribers], and I'd be happy to stay connected with you on Skype until you got a few hundred subscribers and were ready to go on your own. PM me if you decide to get back on track.

          Either way, it was gentlemanly of you to offer to remove your post once you got a refund, but true to form, your post violates this forum's #1 rule:

          "The main overriding rule for this forum is this: Rule #1 If you have a problem with another Warrior, a Guru, or God, take it up with them directly. Not here. No exceptions."

          If the moderators don't decide to take it down, and you don't come to your senses and retract it, now that the facts are out, at least it will make a good case study on customer service, respecting complexity and the power of a positive attitude.

          I apologize to The Warrior Forum members and moderators for this getting dragged out into the public discussion forums like this, and I'll accept any decisions that our moderators decide. They've got a tough job, and it's their house and I'll stand by their decisions.

          If any Warriors have any suggestions on what we can do to improve our purchase process or customer service, or if there's anything I'm not seeing, please let me know. I would really appreciate it.

          Thanks,
          Sterling
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  • Profile picture of the author jdooley13
    Sterling, I appreciate your refunding my money for your course. I got the email today before I came to the WF and I really wasn't sure why I got it but I can see from your post that you were just trying to make amends for the problems I encountered. (And I appreciate the gesture). After finally getting access, I have started to interact and make some progress. I guess the refund is $27 I can spend on your list laser pro level membership.
    Just wanted to publicly thank you for refunding the money.
    I also wanted to say that, although I do not know you at all other than observing you on the videos on your site, I have to say you are either the slickest salesman I have ever seen or the most sincere. I am usually a pretty good judge of character and my feeling is you are truly sincere.
    Anyway, thanks again and I hope to interact with you in the forum of your site and possibly via phone or email in the future.
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  • Profile picture of the author udikafri
    Sterling, I don't know you, and I came to this thread by chance not looking for something special, and I just added to check if I can have you as a coach to my important to do list. You stand out above the crowed, Shapo.
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    Come visit my blog
    I will be happy to hear your thoughts
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  • Profile picture of the author jdooley13
    Just wanted to post an update. There have been some technical problems with the powermonth program (which is the service I purchased) but those have now been straightened out and I just wanted to say that I love the program and the interaction with the other members on the site. I currently have 160 double opt in subscribers on my list. I don't know if the VIP setup service is good or not but I can highly recommend the powermonth program and I can vouch for Sterling's interest in his students (clients/customers) and his integrity.
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  • Profile picture of the author lindacooo
    wow is all I can say after comming to the warrior forum to find out if the VIP set it up for you program was a good buy for $495 or $497 I really forget now how much I am not really confussed but in aww. I see some here who have had one problem or another getting their product and or a refund I then see were Sterling replys and gives explanations about what may have happened and ask for phone or to be connected on internet with them.

    Now I must say that is wayyyyyy more than I have ever seen any other seller of anything do!! My impression Sterling if it helps is this did not hurt your reputation at least with me it did not but improved it!

    Now am I going to buy the VIP set up everything for you program the answer is Yes I am but not today. The reason for that is it is just after Christmas in which I spent way too much money on and I need a month or two to well build up my money for such a buy. I also bought myself a big screen 3D TV and bluray player! So if the program is in place then Yes I will buy. Wish it had a way of making that in payments if it had I would be in today. Let me know Sterling if you can do that here if you see this.

    Right now I am in James Francis Online Income Masterclass program and doing great I can highly recommend that to anyone. It actually was there I saw the small banner for the vip set it up for you program and clicked it only for courious means. I never thought I would want it. I am thinking it might be a nice add on to James Francis program. If you are a newbie and I myself do not consider myself to be a complete newbie but when a good program comes along that can help me even make more money I like to join it. If I do and it comes out to be nothing but a scam or something that does not deliver I then tell my community which is more than large.

    But both of these programs will never in my opinion at least at this time ever be on my bad list but instead on my good one. Both once I have tried both will get a review in which my community rely's on from me on what they should or should not buy. I never review any program I have not myself tried first. So my reputation also is at steak! I so far have never let down my followers. So warriors keep up the good work on letting everyone know good programs and bad ones like I do and maybe one day the internet can be a better place for all.

    Linda
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    • Profile picture of the author bmorrow2020
      Originally Posted by lindacooo View Post

      wow is all I can say after comming to the warrior forum to find out if the VIP set it up for you program was a good buy for $495 or $497 I really forget now how much I am not really confussed but in aww. I see some here who have had one problem or another getting their product and or a refund I then see were Sterling replys and gives explanations about what may have happened and ask for phone or to be connected on internet with them.

      Now I must say that is wayyyyyy more than I have ever seen any other seller of anything do!! My impression Sterling if it helps is this did not hurt your reputation at least with me it did not but improved it!

      Now am I going to buy the VIP set up everything for you program the answer is Yes I am but not today. The reason for that is it is just after Christmas in which I spent way too much money on and I need a month or two to well build up my money for such a buy. I also bought myself a big screen 3D TV and bluray player! So if the program is in place then Yes I will buy. Wish it had a way of making that in payments if it had I would be in today. Let me know Sterling if you can do that here if you see this.

      Right now I am in James Francis Online Income Masterclass program and doing great I can highly recommend that to anyone. It actually was there I saw the small banner for the vip set it up for you program and clicked it only for courious means. I never thought I would want it. I am thinking it might be a nice add on to James Francis program. If you are a newbie and I myself do not consider myself to be a complete newbie but when a good program comes along that can help me even make more money I like to join it. If I do and it comes out to be nothing but a scam or something that does not deliver I then tell my community which is more than large.

      But both of these programs will never in my opinion at least at this time ever be on my bad list but instead on my good one. Both once I have tried both will get a review in which my community rely's on from me on what they should or should not buy. I never review any program I have not myself tried first. So my reputation also is at steak! I so far have never let down my followers. So warriors keep up the good work on letting everyone know good programs and bad ones like I do and maybe one day the internet can be a better place for all.

      Linda
      Hi Linda,

      You say you belong to James Francis's online income master class, I was
      wondering if you tried his done for you commissions which also goes for
      $497, and if so how is that service?

      I'm also very interested in Sterling Valentine's vip setup service if you tried that?

      Bill
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