How Do You Explain This?

14 replies
I have placed a video ad in my Adword account which was approved after it was reviewed, but I just received an e-mail from Adword saying that my ad violates their policies and I am at risk of having my account banned.
My question is:
Why was the ad approved to start with if it violates their policies.
This is a screen shot of the ad. I have just bolded and changed the color of the word approved, so you guys can see it. Of course I had to pause the ad as you can see as well. Does that make any sense???

Ignite your site.In-stream, In-display

10:04

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Approved
#adword #annoying #google
  • Profile picture of the author Marked09
    To be honest, there's not much we can do about it but follow them. If you don't want to be bound with the rules of Google (Which I agree is annoying) then create your own product and sell it.

    You make the rules and if you don't want the way your affiliates is promoting your product you can simply contact them (just like what Google is doing to you )
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    • Profile picture of the author eeeasyas12345
      Originally Posted by Marked09 View Post

      To be honest, there's not much we can do about it but follow them. If you don't want to be bound with the rules of Google (Which I agree is annoying) then create your own product and sell it. )
      I didn't mean I don't like their rules, my question is why did they approve the add if it violates their rule and then hit me with the violation? They could have simply disapproved it while reviewing it, as you know they review every ad before they approve them just to make sure none of them violate their rules. I have had previous ads disapproved after review.
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      • Profile picture of the author Steve B
        Originally Posted by eeeasyas12345 View Post

        why did they approve the add if it violates their rule and then hit me with the violation?

        Eeeasyas,

        You're asking us to crawl into the mind of Google and explain what they are thinking and why they made their decision. Do you understand why no one at a public forum can give you a credible answer?

        Why don't you contact Google support and talk to someone with some authority and maybe they can help you?

        No personal offense is meant, but this kind of post is not really appropriate for a discussion forum - it's a support question related to your own business.

        Steve
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        • Profile picture of the author eeeasyas12345
          Originally Posted by Steve B View Post

          Eeeasyas,

          Why don't you contact Google support and talk to someone with some authority and maybe they can help you?

          No personal offense is meant, but this kind of post is not really appropriate for a discussion forum - it's a support question related to your own business.

          Steve
          I did already and I got no answer. I sent them e-mail, no reply yet, and the reason I posted this here is just to see if that is the norm or if this happened to other warriors before. I am sure many of the warriors here have Adwords accounts. Maybe I should've phrased it in a different way.
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  • Profile picture of the author essmeier
    Google warned you that they were going to ban you? That's a new one. Usually, they just do it, and then refuse to explain why they did it.

    Charlie
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    • Profile picture of the author The Niche Man
      Originally Posted by essmeier View Post

      Google warned you that they were going to ban you? That's a new one. Usually, they just do it, and then refuse to explain why they did it.

      Charlie
      That is a major Revelation. The fact they actually gave you a warning at all. Are they trying to be more sympathetic? Customer oriented? Or even (gulp) humane? .... Naw, that had to be a mistake. Just like the person who approved your ad. Somebody higher up the food chain probably caught it and nixed your ad. They won't give you an explanation... because there is none. The last notice you got ... rules. End of Story!

      Note: Let us know if you have any luck actually contacting someone who'll give you a specific answer at Google.
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  • Profile picture of the author wealthy20
    Hey if you click on the small chatbox-like icon where you have your campaign, they usually have already written there which of their guidelines you've broken. Sometimes it could be something trivial such as you wrote the word FREE all in capital letters.

    Btw their approval has a 2-step process

    The first is automated which checks for the most common mistakes people make.
    The second pass is done by a human after their bot clears you. The human may take up to 1 day to review your ad...destination url, etc.

    That's why you see Approved, and then it goes back to Orange letter, Under Review.
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  • Profile picture of the author Tara Garmon
    I've had this happen at Google and at Facebook. Approved one minute, disapproved with a warning the next. It's frustrating. I think it happens when a reviewer lets something slip through accidentally or maybe a new reviewer didn't understand the rules completely, and then someone more experienced notices.

    I think if they approve an ad, they shouldn't issue a warning email. They should email you and tell you the reviewer made a mistake, apologize, and then tell you why the ad should not have been approved so you know what you should not do in the future.

    But who am I to lecture Google and Facebook about customer service?
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  • Profile picture of the author wealthy20
    Btw "Ignite your Site" sounds like they would interpret it as hypey and subjective. You need to be objective.

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    These will never be approved by the human approval process. The bot may clear you but the human won't. Look at the chatbox icon and pls tell us which guideline they say you've broken?
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    • Profile picture of the author eeeasyas12345
      Originally Posted by wealthy20 View Post

      Btw "Ignite your Site" sounds like they would interpret it as hypey and subjective. You need to be objective.

      How To Build a List Fast
      Build Your List on viral Autopilot
      List Building For Newbies
      How To Build Your List Fast For Free | List Building For NewbiesCampaign paused

      These will never be approved by the human approval process. The bot may clear you but the human won't. Look at the chatbox icon and pls tell us which guideline they say you've broken?
      I don't think that was approved by their bot as you are saying. The bot usually doesn't allow you to submit your ad if it detects any thing. I've had ads that I couldn't submit cause the bot will say fix this or that and then try again. My ad was approved the next business day after being submitted which usually means a human approved it and not a bot.
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  • Profile picture of the author joseph7384
    Originally Posted by eeeasyas12345 View Post

    I just received an e-mail from Adword saying that my ad violates their policies and I am at risk of having my account banned.
    What site url did you submit?
    If you used igniteyourlist.com, think to yourself why would it be not approved.
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    • Profile picture of the author eeeasyas12345
      Originally Posted by joseph7384 View Post

      What site url did you submit?
      If you used igniteyourlist.com, think to yourself why would it be not approved.
      I appreciate all the feedback very much, but my issue is not why the ad was disapproved. My issue is why was it approved for 1 day and then disapproved, usually once you submit an ad it is under review for 1 or 2 business days and then they either approve it or they don't. In my case after 1 business day under review it was approved and then the following day I got the message with the warning.
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  • Profile picture of the author Rory Singh
    This is Adwords. They do give you a warning. I wanted to advertise certain pages from my MMO Blog and they actually looked into it and asked me to make a few changes. I did and they 'approved' my ads.

    All I did was put in a support email and they replied.
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  • Profile picture of the author allaird688
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