Unauthorised Transaction: Paypal --- Help needed

8 years ago

So sorry, Oneresource,

1. Go to your PayPal account

2. Click on Resolution Center - read

3. Search the net for 'resolve unauthorized payment paypal' You will find a lot of answers.

- Annie

Thanks

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vishwa

8 years ago

Originally Posted by oneresource

I just had one of a buyers open an unauthorised Transaction with me on paypal.

How will i be able to win this case? I am a seller of digital goods - web development and design.

Many thanks for your help

Its impossible to win Unauthorized transaction case. In most cases the funds are refunded to buyer.

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oneresource 8 years ago

Originally Posted by vishwa

Its impossible to win Unauthorized transaction case. In most cases the funds are refunded to buyer.

i have all of the email documentation to prove. will this help?
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thedark 8 years ago

Originally Posted by vishwa

Its impossible to win Unauthorized transaction case. In most cases the funds are refunded to buyer.

I have to disagree with you. I used paypal for about 5 years to sell my products. Unauthorized cases are always handled directly by paypal ( unlike item not received, merchandise, etc ). If you provide some proof that the user got the product, they will investigate and they will find if there was unauthorised access. If it was then they will refund the buyer but in most cases the buyer forget what he brought and thinks about unauthorized access.
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nicheblogger75

8 years ago

Unfortunately when this happens the best course of action is to refund the buyer and simply close the case. It's not worth fighting these because your chances of winning are slim to none.

Thanks
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oneresource

8 years ago

Originally Posted by nicheblogger75

Unfortunately when this happens the best course of action is to refund the buyer and simply close the case. It's not worth fighting these because your chances of winning are slim to none.

i have details of my email correspondences with the buyer. will this help?

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oneresource

8 years ago

is it because of the fact that i am selling a digital product that's why i'm disadvantaged in event of unauthorized transaction.

What happens now if i am selling a real world physical good? will my chances be better?

[ 3 ] Thanks
1 reply

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onSubie

8 years ago

Originally Posted by oneresource

i have all of the email documentation to prove. will this help?

Originally Posted by oneresource

i have details of my email correspondences with the buyer. will this help?

Originally Posted by oneresource

is it because of the fact that i am selling a digital product that's why i'm disadvantaged in event of unauthorized transaction.

What happens now if i am selling a real world physical good? will my chances be better?

None of that will help because it is an "unauthorized transaction". Even with all that correspondence there is nothing to say he wasn't using a stolen card.

Even if you win the dispute with PayPal the card holder can simply do a chargeback through his CC company.

Fraudulent and unauthorized transactions are not worth fighting.

In selling a "real world" good your chances are no better. Many stores lose money to fraud. Someone steals a credit card, runs to Best Buy and buys a big screen TV before the card is reported stolen. Two days later Best Buy gets the fraudulent transaction denied by the credit card company. But by then the person is already long gone with the TV.

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3 replies

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salegurus 8 years ago

Originally Posted by laurencewins

How about contacting PayPal and asking them as it's their site that deals with this stuff.

Originally Posted by oneresource

sorry don't get you

What he is saying is CONTACT PAYPAL - They are the only ones who can help you .....
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oneresource

8 years ago

Originally Posted by onSubie

None of that will help because it is an "unauthorized transaction". Even with all that correspondence there is nothing to say he wasn't using a stolen card.

Even if you win the dispute with PayPal the card holder can simply do a chargeback through his CC company.

Fraudulent and unauthorized transactions are not worth fighting.

In selling a "real world" good your chances are no better. Many stores lose money to fraud. Someone steals a credit card, runs to Best Buy and buys a big screen TV before the card is reported stolen. Two days later Best Buy gets the fraudulent transaction denied by the credit card company. But by then the person is already long gone with the TV.

yes, you have a point, i understand thank you

Thanks

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nicheblogger75

8 years ago

Originally Posted by onSubie

None of that will help because it is an "unauthorized transaction". Even with all that correspondence there is nothing to say he wasn't using a stolen card.

Even if you win the dispute with PayPal the card holder can simply do a chargeback through his CC company.

Fraudulent and unauthorized transactions are not worth fighting.

In selling a "real world" good your chances are no better. Many stores lose money to fraud. Someone steals a credit card, runs to Best Buy and buys a big screen TV before the card is reported stolen. Two days later Best Buy gets the fraudulent transaction denied by the credit card company. But by then the person is already long gone with the TV.

This is good advice here ^^

Thanks

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laurencewins

8 years ago

How about contacting PayPal and asking them as it's their site that deals with this stuff.

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oneresource

8 years ago

what happens if i have rock-solid proof of delivery to that person's IP of the digital good?

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oneresource

8 years ago

the transaction amount is $1,000 btw

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hagendazz07

8 years ago

Like the others have said it is unlikely that you will win this one since it's an unauthorized transaction which mean that someone could have just stole a credit card and make purchases with it.

Was it your first transaction with this buyer ?

Thanks
1 reply

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oneresource

8 years ago

Originally Posted by hagendazz07

Like the others have said it is unlikely that you will win this one since it's an unauthorized transaction which mean that someone could have just stole a credit card and make purchases with it.

Was it your first transaction with this buyer ?

yes first transaction with the buyer.

it is via the paypal account

thank you

[ 1 ] Thanks

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oneresource

8 years ago

so the key questions is how do i safeguard my future sales? I am still selling online witha range of 1 to 3,000 price range. this is a huge problem for me

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oneresource

8 years ago

i would just like to know does paypal track the ip address of the buyers in dealing with these types of disputes?

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1 reply

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Kay King 8 years ago

No one here can tell you how to avoid refund problems or paypal disputes. It doesn't matter how many times you ask the questions - only paypal can answer them.
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oneresource

8 years ago

thanks, have done that

Thanks
1 reply

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Brent Stangel 8 years ago

Originally Posted by oneresource

thanks, have done that

And provided them with all your evidence?

so the key questions is how do i safeguard my future sales? I am still selling online witha range of 1 to 3,000 price range.

This is something you should also discuss with Paypal. Request an account manager.
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TheGMa

8 years ago

Originally Posted by onresource

so the key questions is how do i safeguard my future sales? I am still selling online witha range of 1 to 3,000 price range. this is a huge problem for me

Oneresource, many shippers don't send anything until the payment has cleared and then some.

Here's the skinny:

Account holders have x amount of time to dispute a payment. You can always be blind-sided if you are unprepared.

Delayed shipping does help because many illegitimate transactions are caught pretty quickly.

Chargeback Insurance is a must. Yeah, a transaction or two may slip through the cracks, and you have to understand the parameters of the insurance, but it can be a Godsend when selling big ticket items.

Escrow is another way to protect yourself. It does cost a percentage, but it's a lot better than losing everything. Escrow.com has been around for years and is recommended by eBay.

Do your research to determine which avenue is best for you.

- Annie

Thanks

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modymn77

8 years ago

Go to your PayPal account& Click on Resolution Center - read

&Search the net for 'resolve unauthorized payment paypal' You will find a lot of answers.

Thanks

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oneresource

8 years ago

what do you suggest as a proof of delivery?

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1 reply

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Melvin Gonzalez 8 years ago

I had the same issue long time ago, the amount was not as high as you, I sent PayPal proof of the e-junkie transaction which included ip address and after some time I got a positive response form PayPal.

Send PayPal all you have, don't surrender without even try to fight
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Ron Killian

8 years ago

While unlikely it is possible to win them. I've won some myself. It's all about providing as much information as you possibly can.

One thing I've done in the past, if it's possible for you, is if the email they use on your site/sale looks legit, I make sure to point that out to PP. Almost ever real unauthorized purchase has a phone or throwaway email address. And if you collect addresses, that can be further "proof".

Sounds like you have plenty of information.

But be ready to lose. I would guess I've won about 1 out 20.

As you've probably learned from this experience, since your dealing is higher ticket items, you need to be getting ALL their information. And what about phone calls? Seems that should be a normal part of this type of business, no?

Thanks

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oneresource

8 years ago

sincere thanks for helpful replies

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pmf123

8 years ago

you absolutely can't do anything about these... and they cost an additional 14 pounds or around $20 for each one if the charge back is thru the customers bank...

unless you physically ship something to them, with a tracking number, you aren't covered by the PayPal insurance policy - and you will nearly always lose (99% of the time)...

the one thing that may save you is if they have just forgotten about the transaction, and you sending info will remind them of their purchase.

Thanks

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pewpewpewmonkeys

8 years ago

This has happened to me before and I won. But the first step, as has been suggested, is to contact PayPal and provide them with your evidence.

Thanks

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oneresource

8 years ago

thank you!

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Terry Dean

Banned 8 years ago

Contact PayPal with screenshots the email correspondences! It once happened to me for a $4970 project and I won.

I guess the client became broke and wanted to scam me of my hard work. Sent paypal detailed emails with all evidences and they closed the dispute in my favor!!

Key is: if you have never had issues or disputes in the past with clients, PayPal will give you immediate consideration.

Just remember to tell them boldly that the client is trying to scam you.

T.D

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Randall Magwood

8 years ago

If it's a small dollar amount transaction, just refund the order, and try your best to prevent them from ordering from you ever again. You'll get tons of more sales.

On a large transaction... like Terry said, fight to win the dispute, and provide everything that's needed (and more than needed) to win the case.

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Unauthorised Transaction: Paypal --- Help needed

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