Unauthorised Transaction: Paypal --- Help needed

32 replies
I just had one of a buyers open an unauthorised Transaction with me on paypal.

How will i be able to win this case? I am a seller of digital goods - web development and design.

Many thanks for your help
#needed #paypal #transaction #unauthorised
  • Profile picture of the author TheGMa
    So sorry, Oneresource,

    1. Go to your PayPal account

    2. Click on Resolution Center - read

    3. Search the net for 'resolve unauthorized payment paypal' You will find a lot of answers.

    - Annie
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  • Profile picture of the author vishwa
    Originally Posted by oneresource View Post

    I just had one of a buyers open an unauthorised Transaction with me on paypal.

    How will i be able to win this case? I am a seller of digital goods - web development and design.

    Many thanks for your help
    Its impossible to win Unauthorized transaction case. In most cases the funds are refunded to buyer.
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    • Profile picture of the author oneresource
      Originally Posted by vishwa View Post

      Its impossible to win Unauthorized transaction case. In most cases the funds are refunded to buyer.
      i have all of the email documentation to prove. will this help?
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    • Profile picture of the author thedark
      Originally Posted by vishwa View Post

      Its impossible to win Unauthorized transaction case. In most cases the funds are refunded to buyer.
      I have to disagree with you. I used paypal for about 5 years to sell my products. Unauthorized cases are always handled directly by paypal ( unlike item not received, merchandise, etc ). If you provide some proof that the user got the product, they will investigate and they will find if there was unauthorised access. If it was then they will refund the buyer but in most cases the buyer forget what he brought and thinks about unauthorized access.
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  • Profile picture of the author nicheblogger75
    Unfortunately when this happens the best course of action is to refund the buyer and simply close the case. It's not worth fighting these because your chances of winning are slim to none.
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    • Profile picture of the author oneresource
      Originally Posted by nicheblogger75 View Post

      Unfortunately when this happens the best course of action is to refund the buyer and simply close the case. It's not worth fighting these because your chances of winning are slim to none.
      i have details of my email correspondences with the buyer. will this help?
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  • Profile picture of the author oneresource
    is it because of the fact that i am selling a digital product that's why i'm disadvantaged in event of unauthorized transaction.

    What happens now if i am selling a real world physical good? will my chances be better?
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    • Profile picture of the author onSubie
      Originally Posted by oneresource View Post

      i have all of the email documentation to prove. will this help?
      Originally Posted by oneresource View Post

      i have details of my email correspondences with the buyer. will this help?
      Originally Posted by oneresource View Post

      is it because of the fact that i am selling a digital product that's why i'm disadvantaged in event of unauthorized transaction.

      What happens now if i am selling a real world physical good? will my chances be better?

      None of that will help because it is an "unauthorized transaction". Even with all that correspondence there is nothing to say he wasn't using a stolen card.

      Even if you win the dispute with PayPal the card holder can simply do a chargeback through his CC company.

      Fraudulent and unauthorized transactions are not worth fighting.

      In selling a "real world" good your chances are no better. Many stores lose money to fraud. Someone steals a credit card, runs to Best Buy and buys a big screen TV before the card is reported stolen. Two days later Best Buy gets the fraudulent transaction denied by the credit card company. But by then the person is already long gone with the TV.
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      • Profile picture of the author salegurus
        Originally Posted by laurencewins View Post

        How about contacting PayPal and asking them as it's their site that deals with this stuff.
        Originally Posted by oneresource View Post

        sorry don't get you
        What he is saying is CONTACT PAYPAL - They are the only ones who can help you .....
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      • Profile picture of the author oneresource
        Originally Posted by onSubie View Post

        None of that will help because it is an "unauthorized transaction". Even with all that correspondence there is nothing to say he wasn't using a stolen card.

        Even if you win the dispute with PayPal the card holder can simply do a chargeback through his CC company.

        Fraudulent and unauthorized transactions are not worth fighting.

        In selling a "real world" good your chances are no better. Many stores lose money to fraud. Someone steals a credit card, runs to Best Buy and buys a big screen TV before the card is reported stolen. Two days later Best Buy gets the fraudulent transaction denied by the credit card company. But by then the person is already long gone with the TV.
        yes, you have a point, i understand thank you
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      • Profile picture of the author nicheblogger75
        Originally Posted by onSubie View Post

        None of that will help because it is an "unauthorized transaction". Even with all that correspondence there is nothing to say he wasn't using a stolen card.

        Even if you win the dispute with PayPal the card holder can simply do a chargeback through his CC company.

        Fraudulent and unauthorized transactions are not worth fighting.

        In selling a "real world" good your chances are no better. Many stores lose money to fraud. Someone steals a credit card, runs to Best Buy and buys a big screen TV before the card is reported stolen. Two days later Best Buy gets the fraudulent transaction denied by the credit card company. But by then the person is already long gone with the TV.
        This is good advice here ^^
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  • Profile picture of the author laurencewins
    How about contacting PayPal and asking them as it's their site that deals with this stuff.
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  • Profile picture of the author oneresource
    what happens if i have rock-solid proof of delivery to that person's IP of the digital good?
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  • Profile picture of the author oneresource
    the transaction amount is $1,000 btw
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  • Profile picture of the author hagendazz07
    Like the others have said it is unlikely that you will win this one since it's an unauthorized transaction which mean that someone could have just stole a credit card and make purchases with it.

    Was it your first transaction with this buyer ?
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    • Profile picture of the author oneresource
      Originally Posted by hagendazz07 View Post

      Like the others have said it is unlikely that you will win this one since it's an unauthorized transaction which mean that someone could have just stole a credit card and make purchases with it.

      Was it your first transaction with this buyer ?
      yes first transaction with the buyer.

      it is via the paypal account

      thank you
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  • Profile picture of the author oneresource
    so the key questions is how do i safeguard my future sales? I am still selling online witha range of 1 to 3,000 price range. this is a huge problem for me
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  • Profile picture of the author oneresource
    i would just like to know does paypal track the ip address of the buyers in dealing with these types of disputes?
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    • Profile picture of the author Kay King
      No one here can tell you how to avoid refund problems or paypal disputes. It doesn't matter how many times you ask the questions - only paypal can answer them.
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  • Profile picture of the author oneresource
    thanks, have done that
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    • Profile picture of the author Brent Stangel
      Originally Posted by oneresource View Post

      thanks, have done that
      And provided them with all your evidence?

      so the key questions is how do i safeguard my future sales? I am still selling online witha range of 1 to 3,000 price range.
      This is something you should also discuss with Paypal. Request an account manager.
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  • Profile picture of the author TheGMa
    Originally Posted by onresource

    so the key questions is how do i safeguard my future sales? I am still selling online witha range of 1 to 3,000 price range. this is a huge problem for me

    Oneresource, many shippers don't send anything until the payment has cleared and then some.

    Here's the skinny:

    Account holders have x amount of time to dispute a payment. You can always be blind-sided if you are unprepared.

    Delayed shipping does help because many illegitimate transactions are caught pretty quickly.

    Chargeback Insurance is a must. Yeah, a transaction or two may slip through the cracks, and you have to understand the parameters of the insurance, but it can be a Godsend when selling big ticket items.

    Escrow is another way to protect yourself. It does cost a percentage, but it's a lot better than losing everything. Escrow.com has been around for years and is recommended by eBay.

    Do your research to determine which avenue is best for you.

    - Annie
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  • Profile picture of the author modymn77
    Go to your PayPal account& Click on Resolution Center - read

    &Search the net for 'resolve unauthorized payment paypal' You will find a lot of answers.
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  • Profile picture of the author oneresource
    what do you suggest as a proof of delivery?
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  • Profile picture of the author Ron Killian
    While unlikely it is possible to win them. I've won some myself. It's all about providing as much information as you possibly can.

    One thing I've done in the past, if it's possible for you, is if the email they use on your site/sale looks legit, I make sure to point that out to PP. Almost ever real unauthorized purchase has a phone or throwaway email address. And if you collect addresses, that can be further "proof".

    Sounds like you have plenty of information.

    But be ready to lose. I would guess I've won about 1 out 20.

    As you've probably learned from this experience, since your dealing is higher ticket items, you need to be getting ALL their information. And what about phone calls? Seems that should be a normal part of this type of business, no?
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  • Profile picture of the author oneresource
    sincere thanks for helpful replies
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  • Profile picture of the author pmf123
    you absolutely can't do anything about these... and they cost an additional 14 pounds or around $20 for each one if the charge back is thru the customers bank...

    unless you physically ship something to them, with a tracking number, you aren't covered by the PayPal insurance policy - and you will nearly always lose (99% of the time)...

    the one thing that may save you is if they have just forgotten about the transaction, and you sending info will remind them of their purchase.
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  • Profile picture of the author pewpewpewmonkeys
    This has happened to me before and I won. But the first step, as has been suggested, is to contact PayPal and provide them with your evidence.
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  • Profile picture of the author oneresource
    thank you!
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  • Profile picture of the author Terry Dean
    Banned
    Contact PayPal with screenshots the email correspondences! It once happened to me for a $4970 project and I won.


    I guess the client became broke and wanted to scam me of my hard work. Sent paypal detailed emails with all evidences and they closed the dispute in my favor!!


    Key is: if you have never had issues or disputes in the past with clients, PayPal will give you immediate consideration.


    Just remember to tell them boldly that the client is trying to scam you.




    T.D
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  • Profile picture of the author Randall Magwood
    If it's a small dollar amount transaction, just refund the order, and try your best to prevent them from ordering from you ever again. You'll get tons of more sales.

    On a large transaction... like Terry said, fight to win the dispute, and provide everything that's needed (and more than needed) to win the case.
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