will I win this charge back? How?

by AverageGuy 6 replies
I got a charge back from paypal. It is an order about 6 months ago. Now, I want to fight for it. It is for a software which was downloaded and used by the buyer. But I didn't have any proof on paper. All I have is the record in our database.

How can I win this charge back? Any suggestions?



thanks

david
#main internet marketing discussion forum #back #charge #win
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  • Profile picture of the author Tirmizi
    well write down all the details of the correspondence that took place between you and the buyer. with dates and quotes ....

    What were your intitial commitments about the software and how the buyer responded and respond with facts and details ..


    dont' just go on writing an email ... and expect to win the charge back .. if you are confident that you didn't do anythign wrong i am sure then you'll get right back up ..with this ...


    Good luck
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  • Profile picture of the author pwebbiz
    Originally Posted by AverageGuy View Post

    I got a charge back from paypal. It is an order about 6 months ago. Now, I want to fight for it. It is for a software which was downloaded and used by the buyer. But I didn't have any proof on paper. All I have is the record in our database.

    How can I win this charge back? Any suggestions?



    thanks

    david
    I dont know why I've never had problems with selling downloads. Don't get me wrong, I've had my share of chargebacks!

    How I won EVERY SINGLE ONE is for your rebuttle offer: "This is regarding a product that was delived electronicly and is not covered under PayPal buyer protection policy"

    I've never had to wait more than 24 hours to win with that defense - I won one in 15 minutes that way.

    Not sure if it still works but it has yet to fail me.
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