Watch out for 're-bills' in Paypal
I've advised many members here to carefully check their 'subscriptions' and 'recurring payments' in their paypal accts. Subscriptions is self explanatory - 'recurring payments' are usually your hosting and domain auto renewal and online sites you routinely buy from.
I didn't know about 're-bills'.
Had a 'thanks for renewing your subscription' message from a software site. I purchased the software, didn't like it, didn't use it - had checked my subscriptions and nothing there so forgot about it. A year later - charged again for the product. Immediately contacted seller and JVZoo to say 'there is no subscription - want a refund'.....was told 'it's a "re-bill" and no refunds provided.
Turns out you have to KNOW to look for 're-bill' in Paypal in order to find such charges. Just searching for subscriptions or 'upcoming charges' won't bring it up.I don't doubt it's legal - but it's deliberately deceptive. No advance email of an 'upcoming payment' - no mention of the word 're-bill' except when you say "there was no subscription".
Just posting this so others won't fall for it....now we need to look at both subscriptions AND re-bills in our paypal accts. Maybe others already knew this - but I didn't. JVZoo rep said they are aware of this as a problem for buyers - but allow sellers to use it on their platform.
Good idea to check your paypal accounts for 'subscriptions' and for 're-bills' every few months to avoid unwanted charges.
I didn't know about 're-bills'.
Had a 'thanks for renewing your subscription' message from a software site. I purchased the software, didn't like it, didn't use it - had checked my subscriptions and nothing there so forgot about it. A year later - charged again for the product. Immediately contacted seller and JVZoo to say 'there is no subscription - want a refund'.....was told 'it's a "re-bill" and no refunds provided.
Turns out you have to KNOW to look for 're-bill' in Paypal in order to find such charges. Just searching for subscriptions or 'upcoming charges' won't bring it up.I don't doubt it's legal - but it's deliberately deceptive. No advance email of an 'upcoming payment' - no mention of the word 're-bill' except when you say "there was no subscription".
Just posting this so others won't fall for it....now we need to look at both subscriptions AND re-bills in our paypal accts. Maybe others already knew this - but I didn't. JVZoo rep said they are aware of this as a problem for buyers - but allow sellers to use it on their platform.
Good idea to check your paypal accounts for 'subscriptions' and for 're-bills' every few months to avoid unwanted charges.
Sid Hale
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