Tag Clouds are sometimes a very, very bad idea

14 replies
Think using Tag Clouds are always cool? Not when it's regarding customer support.

I assume they're aware of this because they're a technology company, but check out the Tag Cloud on the right side of NewEgg's customer service forum:

EggXpert - Shopping EggXperience

I'll save you the trouble of clicking, here it is in full:

annoyance bad experience bad experience bad egg complaint Customer Loyalty customer service customer support delivery DHL disapointed experiencing problems Help newegg newegg customer service not happy order status rant RMA shipping issues Suggestions UPS

A couple points:

1) It's ballsy of them them (or a mistake) to put up a Popular Tags Cloud on their customer support page! Make sure you're not auto-generating yourself a similar disservice on your own sites

2) NewEgg is actually supposed to be quite high in customer service and customer satisfaction. Who goes to customer service boards and complains? The people with problems, that's who. Complaints don't doesn't automatically make the seller a "bad egg". (pun intended)

Either way, I wonder if they're aware of their customer support tag cloud. If it were me... I'd remove it. What good does it do?
#bad #clouds #idea #tag
  • Profile picture of the author Michael Mayo
    Tim,
    I bet they have no clue it is enabled...lol

    Good catch on your part. Did you notify them?
    Just curious.

    Have a Great Day!
    Michael
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  • Profile picture of the author GeorgR.
    Newegg ROCKS - my #1 PC parts source when i was still living in the states
    Yeah, that tag cloud looks bad ... they should remove this.
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    • Profile picture of the author thmgoodw
      Originally Posted by GeorgR. View Post

      Newegg ROCKS - my #1 PC parts source when i was still living in the states
      Yeah, that tag cloud looks bad ... they should remove this.

      Newegg is my #1 PC hardware/parts source as well.

      And yea, that tag cloud is freakin awesome.
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  • Profile picture of the author The Dotcom Hippie
    Haha, that's awesome. Funniest thing I've seen today.
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  • Profile picture of the author Mr. Enthusiastic
    When I visited just now I saw that "don't hold breath" was in the cloud!

    Chris
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  • Profile picture of the author Big JP
    Personally I never use tag clouds, I don't see the need for them, plus they take valuable $$$ space.

    Anyone here actually use or like them?
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    • Profile picture of the author Michael Mayo
      Originally Posted by Big JP View Post

      Personally I never use tag clouds, I don't see the need for them, plus they take valuable $$$ space.

      Anyone here actually use or like them?
      Actually I know someone here on the Warrior Forum that uses it on their forum.

      You may have heard of this guy, his name is Allen Says. The site is the Warrior Forum.

      Here is his Tag Cloud : WarriorForum - Internet Marketing Forums - Tags

      Have a Great Day! :rolleyes:
      Michael
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      • Profile picture of the author Big JP
        Originally Posted by Michael Mayo View Post

        Actually I know someone here on the Warrior Forum that uses it on their forum.

        You may have heard of this guy, his name is Allen Says. The site is the Warrior Forum.

        Here is his Tag Cloud : WarriorForum - Internet Marketing Forums - Tags

        Have a Great Day! :rolleyes:
        Michael
        I wasn't reffering to forums, but I agree they can be useful then, and on social sites like Hubpages.

        I mean on actual websites for affiliate marketing, adsense, products etc. I think they look too ugly, and just waste space, as others have said on this thread, they're just a bad move...

        (my opinion )
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        • Profile picture of the author shaddai
          Apparently this thread got their attention :-)
          Okay...maybe it was reddits & huffington post really...anyway...

          5 minutes ago:

          EggXpert - Negative Keywords in the Tag Cloud
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          • Profile picture of the author Big JP
            Originally Posted by shaddai View Post

            Apparently this thread got their attention :-)
            Okay...maybe it was reddits & huffington post really...anyway...

            5 minutes ago:

            EggXpert - Negative Keywords in the Tag Cloud
            Haha! Very Kool
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            • Profile picture of the author ExRat
              Hi,

              When I visited just now I saw that "don't hold breath" was in the cloud!
              Splorf!

              Personally I never use tag clouds, I don't see the need for them, plus they take valuable $$$ space.

              Anyone here actually use or like them?
              Yep. They highlight your popular keywords (to the SEs), they give a quick summary of your site's content to the visitor (and hopefully a subject catches their eye), and most importantly they provide a useful navigation feature (a click provides ALL the posts with that tag) which on some blogs, is much needed.
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              Roger Davis

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  • Profile picture of the author Scott Ames
    Too funny! Great find! I love it. I laughed out loud.
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    Success consists of going from failure to failure without loss of enthusiasm. -Winston Churchill

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