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PayPal Payment Automatic Redirect Issue

by Tony_D
19 replies
I'm having problems getting PayPal to automatically redirect my customers back to my download page. After clicking the Order Now button on my website I am transferred to paypal and enter my credit card info as normal. When I click OK It says i've paid but instead of redirecting me back to the download page it just shows me a page saying:

Thank you for your payment Tony_D

Click Here to return to bla bla bla website.


Is there any way I can have it automatically re-direct to my site instead of just showing a link? The page it takes me to IS the download page i've specified, but i want my customers to be taken there automatically without having to click a link.
#automatic #issue #payment #paypal #redirect
  • Profile picture of the author bhlehr
    When you prepare the code for your "Buy Now" button, there are some options available. One of theose options (next to the place where you type in your redirect page) gives you the option of having the redirect occur automatically.

    Try setting up a new button code, with this option checked.
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  • Profile picture of the author samstephens
    You'll also need to set "Auto Return ON" in your Paypal Profile.

    cheers
    Sam
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    • Profile picture of the author Johnny Slater
      Yep, Sam is right.

      The only way to do it is to turn auto return on inside your PayPal profile.
      Signature

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      • Profile picture of the author bhlehr
        It's actually the same thing.

        When making a Buy Now button, you click on the bottom where it says "Add More Options". The third item listed says "Customize your buyer's experience". You click the "edit" button and it takes you to "auto return" on and off.

        I didn't realize you could change this through your profile, but in looking at them just now, they are the same location, just two different ways of getting there.
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        • Profile picture of the author Martin Avis
          When you set up autoreturn in the profile section it asks you to provide the redirect URL.

          However, if you are selling several products, each one is likely to have a different download page.

          Is that 'master' redirect URL over-ruled by any redirect download page URL you supply when creating a buy button?

          Martin
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          • Profile picture of the author Steve Peters Benn
            Yep, it is. It might be an idea to grab a copy of the IPN guide if you want to get in depth. I have a lot of different IPN scripts, so each one is pretty different in terms of return address versus the master one.
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            • Profile picture of the author Rufus Steele
              But be careful - I got caught out on this myself.

              If you select to allow new users to Paypal to be able to buy through Paypal, they don't get returned automatically - they get the screen you do now where they have to click a button.

              As they say on the site - "Note: If you have enabled Auto Return and have chosen to turn on PayPal Account Optional for new users, a new user will not be automatically directed back to your website, but will be given the option to return."

              Just so you know and don't spend days scratching your head as to why some customers seem to have problems whilst others don't!!

              Regards

              Rufus
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              • Profile picture of the author Tony_D
                Everyone,

                Thanks for the responses. Man people on this forum are helpful.

                Rufus, you were right. I did have the "paypal account optional" option turned on. I turned it off and its working correctly now.

                Since I dont want to FORCE my customers to sign up for paypal if they don't have an account, I think i'll sign up for a google checkout account also. This way they can pay with credit/debit through google checkout OR use a paypal account.

                I'm guessing most people already have a paypal account but I see no reason to offer other payment options as well.
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                • Profile picture of the author Jelasco
                  Originally Posted by Tony_D View Post

                  Since I dont want to FORCE my customers to sign up for paypal if they don't have an account, I think i'll sign up for a google checkout account also. This way they can pay with credit/debit through google checkout OR use a paypal account.
                  Nobody is forced to create a PayPal account. They can pay by credit card through PayPal without having an account there. That's why the option is called "optional".

                  Also, be careful turning on Auto Return. Some scripts I use tell me to have it off, so make sure you aren't running any scripts that require it to be off.
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                  • Profile picture of the author Tony_D
                    Originally Posted by Jelasco View Post

                    Nobody is forced to create a PayPal account. They can pay by credit card through PayPal without having an account there. That's why the option is called "optional".

                    Also, be careful turning on Auto Return. Some scripts I use tell me to have it off, so make sure you aren't running any scripts that require it to be off.
                    Jelasco,

                    I meant if I want all my customers to automatically be re-directed to my download page, I'd have to turn off the 'paypal account optional'. In which case, they would have to sign up for paypal to buy my book.

                    But I realize now that google checkout doesn't redirect either.... so... I'm going to be investigating other checkout services.
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                • Profile picture of the author Ryan D
                  Banned
                  Originally Posted by Tony_D View Post

                  Everyone,

                  Thanks for the responses. Man people on this forum are helpful.

                  Rufus, you were right. I did have the "paypal account optional" option turned on. I turned it off and its working correctly now.

                  Since I dont want to FORCE my customers to sign up for paypal if they don't have an account, I think i'll sign up for a google checkout account also. This way they can pay with credit/debit through google checkout OR use a paypal account.

                  I'm guessing most people already have a paypal account but I see no reason to offer other payment options as well.
                  That's your problem. If you make signing into Paypal Optional, they won't auto-redirect back to your Thank-You page. No matter what settings you have setup.
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            • Profile picture of the author bhlehr
              Originally Posted by Steve Peters View Post

              Yep, it is. It might be an idea to grab a copy of the IPN guide if you want to get in depth. I have a lot of different IPN scripts, so each one is pretty different in terms of return address versus the master one.
              Oooh! Didn't know that part. So, unless I have different IPN scripts it might be better to just turn off the auto return. This would allow them to click on the page, and be taken to the site specified when setting up the Buy Now button (I'm hoping!).
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        • Profile picture of the author ianternet
          hmm there isnt a auto it just has a redirect url on there it doesnt say auto - they still may have to click on return to merchant, I think

          hmmm - wish it was automatically

          anyone find a way to redirect besieds turn on the auto redirect - cause I have several products

          Originally Posted by bhlehr View Post

          It's actually the same thing.

          When making a Buy Now button, you click on the bottom where it says "Add More Options". The third item listed says "Customize your buyer's experience". You click the "edit" button and it takes you to "auto return" on and off.

          I didn't realize you could change this through your profile, but in looking at them just now, they are the same location, just two different ways of getting there.
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          • Profile picture of the author Jamie Iaconis
            Hi,

            I remember one clever marketer did it this way...

            When the customer is on the Paypal order page, you can include
            an image at the top stating your company name etc... now what
            they did was made that image tell them the instructions to
            click "return to merchant" after purchase (for no confusion)

            Not sure if this will help you, but an option perhaps!

            Jamie
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  • Profile picture of the author Tony_D
    This might be of interest:

    Delivering Information Products Through Paypal Automatically

    I have not personally implemented this.

    Has anyone else used this code? Does it produce the desired effect?
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    • Profile picture of the author rst
      i have this problem too.
      i write from Italy...so please don't joke on my english...

      I set up everithing with paypal, i receive payemnte...
      i understand that if someone use the account it automatically redirect to the thnks page but if the user uses the credit cart without accout it gives option to come back with a button...

      now the problem is:
      how can i refresh my basket and email the user automatically, if theu don't come back to my thank page???

      my thanks page know you have paid, and everything worked out so the script send email to me, to the buyer, to the seller and takes out an item from my db.
      how can this happen if someone doesn't come back from paypal???
      that way i'd need an automatic redirect after payement complete..

      many thanks hope to have been clear
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      • Profile picture of the author NoOneCool
        To have customers automatically redirected to your download page WITHOUT having to click the button you need paypal pro

        I got this tip off of e-junkies help section
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  • Profile picture of the author iseethecode
    The first part of this ebook has a pretty creative way of ensuring that the customer gets notified to go tot he download or thank you page automatically. Just in case they do not get redirected using Paypal. If you have an affiliate program it will be helpful because most cookies will still work and record the sale (if not using IPN). It also can save on customer service responses about not receiving the product...

    http://www.supersignupsystem.com/dow...StartGuide.pdf
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  • Profile picture of the author terrykent
    Thanks guys,

    You came through again without me even asking. You're awesome.
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