Anyone else having problems with your PDF's,DLguard & FireFox??

by mdunn123 4 replies
After getting rather close to tossing my laptop out the window time and time again, I don't think that I'm getting any closer to a solution so I'm reaching out to my fellow warriors to see if they are having the same or similar issues with DLguard and their PDF's.

Here's the problem:

When you go to my download area ( I have 2 main products and 18 bonuses) and try just opening the file by clicking the download link, or saving it by right clicking save as it works just fine and loads or saves as the proper pdf....IF you are using Internet Explorer and Safari.

The problem comes in when using firefox. If you use firefox, it opens as an unknown file at which point you have to browse and select pdf. If you download it than it downloads as a zip file and than when trying to open the zip file are promoted with an error.

I'm using firefox 3 by the way, and I've already checked with a couple of people and they are having the same problem downloading my files too.

I'm wondering if firefox 3 and Dlguard are not compatible?? I don't know...anyone else have this problem before with dlguard, their files and firefox?

Any ideas on a fix??

Anyone!! I'm going nuts here!!! LOL

P.S. Sam and already have an open ticket through his support line but so far we can't seem to find a fix for this.
#main internet marketing discussion forum #dlguard #firefox #pdf #problems
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  • Profile picture of the author Oskars
    Is this problem with a direct download (.e.g., /folder/book.pdf) or redirect (e.g., something.php?redirect=1234&somethingelse=etc)?
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    • Profile picture of the author mdunn123
      It's a direct download issue. When someone pays through clickbank and then are taken to the download and click the "download" button thats where all the problems come in.

      Are you familiar with how Dlguard works?

      Thanks for the response!
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      • Profile picture of the author zlatan24
        I heard about not bad application-Fix zip file, recovers information from damaged zip files and minimizes data loss during the zip recovery process, allows the program to minimize data loss during zip recovery, therefore the user sees as much as possible about the files being recovered, repair self-extracting (SFX) files.
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        • Profile picture of the author samstephens
          This issue was actually resolved a few weeks back, but basically this is just the way Firefox works - it doesn't take the filename from the headers sent from your server, it takes the filename from the actual download link when you do a "right-click-and-save".

          With Firefox, you just need to left click on the download link.

          If you're selling a PDF (or MP3, or something else that is being forced to open in you browser window in Internet Explorer), then in DLGuard go to the Options menu and select Configuration.

          On the Config screen tick the box labelled "Force IE to download as attachment", and save your config.

          This will mean that when people using IE left click on your downoad link in DLGuard, DLGuard will force the file to be downloaded rather than opened up in your browser window.

          cheers
          Sam
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