I have heard some horror stories and in fact I am one myself. Last year I wasted 3k in outsourcers that were lazy, never emailed me, never showed up, one guy the plainly ripped me off with a bit of social engineering. Not good.
It left a bad taste in my mouth, I can tell you that and I promised I would never outsource again. But after talking to a very reputable warrior, who has some awesome tips I realised I was not in control and needed to hone in on managerial & delegation skills.
Every since Feburary 2011 I got back into outsourcing my business tasking. And things have been going smoothly. VERY smoothly.
Best thing is I know what I have to outsource and just report my jobs or offer better rates to my current outsourcer that i have already pre-employed and know do a fantastic job. The secret is having a team, and testing people out at a lower rate to make sure they are competent.
Once you have them in, praise them consistently and tell them exactly what you want. Treat them like a baby, with flash cards.....LOL. I mean down to the last detail. Once I learnt how to do this, I was surprised at how well they responded and how much more efficiently and smoothly everything went.
Here are my outsource tips for those taking the plunge :-
- Realise you are not a master of outsourcing. So learn the ropes for other successful warriors. You will hear great stories and horror ones also. Just forget the bad ones.
- Make sure you word your jobs as best as you can. The more you tell the more offers you will get. That is what I have noticed.
- Once you have a good team under your wing, dont go hunting around for people you think will do better. If someone can do the job, and do it properly keep them on your team.
- Always offer incentives. I always post in my first job ads, things like 'for the right person there will be ongoing work at higher premium rates' adding this to the bottom of my ad doubled my response rate.
- I always give bonuses to my workers for doing a good job. I do not tell them. I just say check their account. You will notice doing these things is not only good karma for you and your client. You are making them want to work harder. Who ever gets bonuses these days. Do it frequently and watch them want to work for you more and do and even better job and get everything done quicker.
- Alway communicate while the job is underway. This is where I failed in the past. Now I do not have to worry, I just email them every few days and check their work and tell them what they are doing fantastically and what needs improvement. Again I am not rude, I just nudge them softly. You will find that this actually does not affend them, it makes them see the light when you converse with them. This will keep both parties happy.
- Praise your workers when they do something right or do extra work for you. I have outsourcers add links to my site. But instead of building 500 links. They will go out of their way and give me 550. Hey it might only be and extra 50 but over time these add up and bring more traffic...so like i said, thank them and give them bonus money.
There are tons of tips I can add. But These are the ones that I feel are more important to people getting into outsourcing. I do not want to see people lose the money I did when I got started.
Feels good to be A GENERAL IN THE ARMY, and NOT A SOLDIER IN THE TRENCHES doing all the hard work.
When you can work on your business and not in it, you really see good results.