7 {{ upvoteCount | shortNum }}
7 {{ upvoteCount | shortNum }}

Support Ticket Systems?

by WhosGotMoves
6 replies
Recently, I have began to offer a minor service related to SEO and have been getting a wave of orders for work. Because of the amount of work that goes into the service I provide, I hired some VA's to help me out with parts of the service that they are able to perform up to my standards. I'm running into a problem where I can't manage each VA individually and would really benefit from setting up a support ticket system where my VA's can login, fulfill an order and close out a ticket by performing the work. Does anyone have any recommendations on a low end way to do this? I don't make much at the moment, but I do see a lot of potential if I were able to automate the process and offer my service to more people.

If a Support Ticket is not the exact type of system I should be using, does anyone else currently have another option that might work better for the method I described?

Thanks in advance for any help you can provide.
#support #systems #ticket
  • Profile picture of the author Vimal Gobin
    A support ticket system would be ideal for what you are looking for here.

    Free suggestions:

    1. osTicket
    2. Hesk
    {{ DiscussionBoard.errors[4630840].message }}
  • Profile picture of the author Vimal Gobin
    [Sorry, double post]
    {{ DiscussionBoard.errors[4630843].message }}
  • Profile picture of the author WhosGotMoves
    Thanks for the info. Hesk looks great. I noticed Matt LaClear uses hesk and he runs quite the operation here at WF so I imagine it would serve my smaller goals quite well.
    {{ DiscussionBoard.errors[4637336].message }}
  • Profile picture of the author sitemarketer
    Try http://www.assistly.com.

    They have a free level now that might meet all your needs, and it is a very very good help system. It integrates Twitter, Facebook, forum, support, and more all in one place.

    I'm using ZenDesk because Assistly is lacking user comments on the support forums, which I think is good for creating community. However, I will probably move to Assistly when I have the time.

    John.
    {{ DiscussionBoard.errors[4639413].message }}
  • Profile picture of the author kimjox
    zendesk is a good option .
    {{ DiscussionBoard.errors[4639420].message }}
  • Profile picture of the author John A Goodwin
    I use hesk.com for my help desk. It's free and very easy to use.

    John
    Signature

    "Whatever the mind can conceive and believe, it can achieve." - Napoleon Hill
    {{ DiscussionBoard.errors[4639897].message }}

Trending Topics