Sabotaging your customers

by davez
10 replies
OK Warriors here's the problem. When someone buys your product give them the direction to use it. Don't start hammering them with emails, because there on a buy list. I see this especially with WSO's that I've bought.

Your effectively killing your market, with the constant bombardment of emails, very few of a helpful nature.

It takes time to go through products and put them to use. Please quit with the distractions, your losing them due to failure to focus on the task they just bought from you.

When they jump from one thing to another the spiral starts and soon they quit, you lose a customer.

I know you all think your just trying to be helpful, but the other side of the coin is your shooting yourself in the foot.

Just Sayin,
Dave
#customers #sabotaging
  • Profile picture of the author dvduval
    We have 3 different ways to contact us:
    Support Ticket, Discussion Forum, Direct Request (emailed to 2 admins)
    It's a lot more work, but then again, we get more business from repeat customers than we do from new customers, a major achievement in my book.
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    It is okay to contact me! I have been developing software since 1999, creating many popular products like phpLD.
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  • Profile picture of the author VinnyBock
    Originally Posted by davez View Post

    OK Warriors here's the problem. When someone buys your product give them the direction to use it. Don't start hammering them with emails, because there on a buy list. I see this especially with WSO's that I've bought.

    Your effectively killing your market, with the constant bombardment of emails, very few of a helpful nature.

    It takes time to go through products and put them to use. Please quit with the distractions, your losing them due to failure to focus on the task they just bought from you.

    When they jump from one thing to another the spiral starts and soon they quit, you lose a customer.

    I know you all think your just trying to be helpful, but the other side of the coin is your shooting yourself in the foot.

    Just Sayin,
    Dave
    I'm with you, and if I may add to that, please stop running 5 "one time" offers in a row back to back to back ect ect...
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    Unique Income System - No Site, No $, No Traffic Generation Skills - No Problem --> Check It Out
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    • Profile picture of the author Jeff Henshaw
      We have 3 different ways to contact us:
      Support Ticket, Discussion Forum, Direct Request (emailed to 2 admins)
      It's a lot more work, but then again, we get more business from repeat customers than we do from new customers, a major achievement in my book.
      I'm not sure how the above fits into the thread. The op seems to be implying that constant pitches are likely to lose repeat customers, not generate them. Then it's early morning in the UK and I'm tired, so perhaps I'm missing the point.

      I have to agree with the op though, that recently WSO purchases are followed by a lot of follow up emails. Personally, I have no problem with that, as they are all professionally constructed and have the unsubscribe option.

      I wonder though, over time, how the majority of the emails sent actually perform and generate opens, clicks on links and purchases. It would be nice if a few of the WSO posters eventually shared some statistics with us mere mortals.

      Who knows; if the stats are good, perhaps I'll offer a WSO and send out my own volley of email follow ups!

      Jeff.
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      • Profile picture of the author zmorris
        I never send emails to my list more than twice a month. Usually just once a month. It really helps keep the conversion rate high. If you send a ton of emails to people, though they may not opt out, they still wont take your email seriously.
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  • Profile picture of the author Gary Ning Lo
    As a customer, this does not bother me at all...

    I'm disciplined enough to focus on what needs to be done..

    Cheers,

    ~Gary
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    • Profile picture of the author Gaz Cooper
      The same here I only send out about twice monthly and then only if I have something of value to offer and today I just checked the open rate for my latest mailing and it was at 95.6% and even I was kinda shocked at how high it was.

      But it clearly shows that if you

      • Build a relationship with your List
      • Nurture Your List
      • Value Your List
      • Provide something of GREAT Value in every mailing (not just an offer which clearly shows your just after a quick buck)
      • Don't desensitize your list my mailing too much
      If you do all that then your list will take note when you contact them as they know you dont send an email unless there is something of great value inside and your not just trying to make a quick buck.

      Of course many will disagree with me especially those that send me 3 a day which I never open

      Kickin it on Amazon

      Gaz Cooper
      Amz Training Academy
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  • Profile picture of the author wackiin
    well its fine with me to a point where i get hammered about 6 times from the same guru the same product
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  • Profile picture of the author JSanti7
    True. Constant email offers are a major turn off to most people and these people eventually unsubscribe. If you want repeat purchase from your list then build a relationship and send something of value instead of bombarding them with product offers.
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  • Profile picture of the author Micah Medina
    You can tell a quality list from a crummy one. Your goal needs to be providing valuable, useful information to your subscribers, not just poking them in the moneyhole over and over.

    I've got way too much stuff in my inbox to fool around with those kinds of marketers.
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  • Profile picture of the author m2carbine
    Yeah, Had same concerns. After a product purchase, I get bombarded by email series to a point that after a couple of emails, I tend to ignore the rest of the email series. I do not mind receiving them, its just that there are times, the email series has little value for me. That is the time I tend to shy away and ignore the incomming email series.
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