48 replies
Ughhh Paypal does my head in sometimes.

They have just blocked my account from making payments and withdrawing money becuase they think it may be fraud. I am in the UK now visiting my family and they have obviosly seen me log in from a different ip. They told me I have to confirm some details

So I log into my account and confirm details, change password, and security questions etc. Then they ask me to add a credit card!!! 1 I don't own a credit card I am VERY anti credit cards LOL. I have a debit maestro card which I cannot add becuase there is no maestro option AGHHHHH

So it won't let me finish the security warning and my account is still blocked

GRIEF!

What makes it even worse!!!
They also did this 1 minute after the customer help line closed for the day so I have to wait till tomorrow to sort it out!!!
Sent a very annoyed email to them but even that says 24 hours to respond.

Anyone else every had this problem?
#grief #paypal
  • Profile picture of the author Michael Mayo
    If you plan on traveling and checking/using your PayPal account always
    call them and have them put a note in your account of where you'll be
    traveling to so that this won't happen in the future.

    Have you tried to call them?

    Remember, They did it to protect you!

    Hope you get it sorted.
    Have a Great Day!
    Michael
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  • Profile picture of the author R Hagel
    Hi BabyMama,

    I don't have any advice regarding how to resolve the problem more quickly. However...

    Originally Posted by BabyMama View Post

    Sent a very annoyed email to them but even that says 24 hours to respond.
    When you next email them or call them, I suggest you make sure you're calm before you do so -- that will make the process go more smoothly and be more pleasant for both you and the person on the other end of the line.

    After all, had someone actually hacked into your account from another IP, you'd be VERY glad that PP blocked them from siphoning money from your account.

    Becky
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  • Profile picture of the author Suthan M
    well, i dont think they did anything wrong...

    Its not like they know you personally, and KNEW that you are on vacation in a different country or something..

    Your account was just a random account that showed a suspicious login from a IP that is not usual with your account.

    To protect you, and your money- they did the right thing by limiting it.

    Asking you to add in a credit card or debit card, is basically their way of figuring out that you are the legit owner. After all, if someone DID hack into your account with your login, they could probably have your other details as well.

    You can add a debit card, and its not hard to get a visa/mastercard debit card. Where i am from, i can even buy a debit card from 7-11 stores.

    So, get that done with and let it be.

    If anything, you should be blamed for not informing earlier before you leave to you rep about your trip. You could easily avoided this in the first place :-)
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    • Profile picture of the author wtatlas
      Originally Posted by Suthan M View Post

      well, i dont think they did anything wrong...

      Its not like they know you personally, and KNEW that you are on vacation in a different country or something..

      Your account was just a random account that showed a suspicious login from a IP that is not usual with your account.

      To protect you, and your money- they did the right thing by limiting it.

      Asking you to add in a credit card or debit card, is basically their way of figuring out that you are the legit owner. After all, if someone DID hack into your account with your login, they could probably have your other details as well.

      You can add a debit card, and its not hard to get a visa/mastercard debit card. Where i am from, i can even buy a debit card from 7-11 stores.

      So, get that done with and let it be.:-)

      I don't understand why logging in from another IP should be regarded as suspicious. I can be in the UK in the morning, then in France in the afternoon and Belgium later in the day and be logging from three different countries as well as using three different IPs. Why should that be suspicious if I have logged on with the correct ID and password? It's just normal routine for many people who travel a lot in their business or work.

      If anything, you should be blamed for not informing earlier before you leave to you rep about your trip. You could easily avoided this in the first place :-)
      Why? We pay PayPal to carry out a service for us - they don't provide their service as a favour although sometimes it seems as if they think they do. Why should we have to tell them that we are going to log in from a different computer with a different ISP because we're going on a trip?

      How many people use ATM's to withdraw cash from their bank when they're on holiday or on a business trip? I do it all the time and so do many people I know. I haven't heard of anyone's bank refusing them a withdrawal because they were using a different ATM from their usual one.

      Personally I think PayPal has some very strange and overly enthusiastic reasons for regarding normal activity as suspicious.
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      • Profile picture of the author Suthan M
        Originally Posted by wtatlas View Post

        I don't understand why logging in from another IP should be regarded as suspicious. I can be in the UK in the morning, then in France in the afternoon and Belgium later in the day and be logging from three different countries as well as using three different IPs. Why should that be suspicious if I have logged on with the correct ID and password? It's just normal routine for many people who travel a lot in their business or work.



        Why? We pay PayPal to carry out a service for us - they don't provide their service as a favour although sometimes it seems as if they think they do. Why should we have to tell them that we are going to log in from a different computer with a different ISP because we're going on a trip?

        How many people use ATM's to withdraw cash from their bank when they're on holiday or on a business trip? I do it all the time and so do many people I know. I haven't heard of anyone's bank refusing them a withdrawal because they were using a different ATM from their usual one.

        Personally I think PayPal has some very strange and overly enthusiastic reasons for regarding normal activity as suspicious.

        Well its simple,

        NOT everyone is a high flier who is jetting to different countries everyday. Most normally are logging in from the same place everyday, and a sudden new IP will definitely trigger a suspicious activity with their reps.

        You cant blame Paypal with this- with the increase of hacking activity, money laundering, and all this bad stuffs around the world make them go defensive first in regards of their customers account security. Anyone will do the same, if they are running the biz that Paypal does. We are talking about Money here, and money is a serious biz that cant be taken lightly.

        Normally if you are someone who is jetting everyday, and your acc history proves as such with their rep, i bet that your acc will be accorded different status.

        about the ATM, well, i disagree on the opinion.

        You are most prolly are doing a normal transaction deemed normal for your acc. Try doing a significant withdrawal from a foreign ATM in a foreign country and i can bet your ATM card will be declined or expect a call from their customer rep. Well, thats what happened to me.

        That said, i have gone through numerous account limitations myself with Paypal, have spent countless hours in agony trying to prove my case with them, and i have a very combustive love-hate relationship with their service, but i think Paypal did the right call on this.
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        • Profile picture of the author jrgattison
          Over the years I have had my accounts blocked, suspended, etc. Thousands if not hundreds of thousands have had issues over the years. There are a few forums dedicated to speaking out about PayPal issues. PayPal has to protect their interest first and foremost. Then they want to protect you because protecting you is protecting their interest. I've had false charges from Europe before so I know that it happens. All I can say is you are now informed as to what can happen with PayPal. What can you do about it?

          First off is understand that PayPal is not a bank so they are not held to banking standards and on the same note are not protected like banks are(even though I believe that if PayPal were to get into trouble they would get bailed out). So unless you absolutely need cash in your PayPal account you should keep as little as possible in it. Get a visa debit card like one gentleman suggested or transfer funds to your bank account ESPECIALLY before you travel. I've had it happen to me before as well and you can be in a rock and a hard place if you are relying on PayPal holding your money.

          One more thing I want to input is that PayPal will also do random limitations of accounts at times so you never know when it will be you. Just keep that in mind.
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          • Profile picture of the author azmanar
            Originally Posted by jrgattison View Post


            So unless you absolutely need cash in your PayPal account you should keep as little as possible in it. Get a visa debit card like one gentleman suggested or transfer funds to your bank account ESPECIALLY before you travel. I've had it happen to me before as well and you can be in a rock and a hard place if you are relying on PayPal holding your money.

            One more thing I want to input is that PayPal will also do random limitations of accounts at times so you never know when it will be you. Just keep that in mind.
            JR,

            Please note that taking much out of PayPal is not a good thing when you've already been getting payments from clients. You have to leave at least 30% from a total of the 2 months income receipt.

            If you take more than that, there is a chance that they would limit your account. PayPal fears charge backs and refunds.
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            • Profile picture of the author Brandon Tanner
              When you're traveling and need to log into Paypal, one way to get around the issue is to use LogMeIn.com (awesome service, BTW). It basically lets you "see" your home computer screen and control it from any internet connected computer in the world.

              So when you're traveling, just use your laptop to access your home computer remotely, then make your home computer log into Paypal.

              Problem solved.
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              • Do you understand yet that it's not really your money? If you "own" something but don't have unfettered access to it, is it really yours?

                It's probably a bad idea to allow an unregulated financial entity to dictate to you the terms under which you can access "your" money.

                I fully expect "Warrior Kay" and his minions to pop in at any moment and dramatically announce that it's your fault and you're doing it all wrong. If only you'd had that face-to-face tete-a-tete with PayPal honchos...

                fLufF
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                • Profile picture of the author Rus Sells
                  You love walking fine lines don't you.

                  Originally Posted by fluffythewondercat View Post

                  Do you understand yet that it's not really your money? If you "own" something but don't have unfettered access to it, is it really yours?

                  It's probably a bad idea to allow an unregulated financial entity to dictate to you the terms under which you can access "your" money.

                  I fully expect "Warrior Kay" and his minions to pop in at any moment and dramatically announce that it's your fault and you're doing it all wrong. If only you'd had that face-to-face tete-a-tete with PayPal honchos...

                  fLufF
                  --
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                • Profile picture of the author azmanar
                  Originally Posted by fluffythewondercat View Post

                  Do you understand yet that it's not really your money? If you "own" something but don't have unfettered access to it, is it really yours?

                  It's probably a bad idea to allow an unregulated financial entity to dictate to you the terms under which you can access "your" money.

                  I fully expect "Warrior Kay" and his minions to pop in at any moment and dramatically announce that it's your fault and you're doing it all wrong. If only you'd had that face-to-face tete-a-tete with PayPal honchos...

                  fLufF
                  --
                  Hi,

                  Make sense in the first 2 para.

                  The 3rd one is an overt invitation to an "intellectual discourse" aka debate.

                  Always admire how clever people create the atmosphere to "exchange" ideas. :p
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                  • Profile picture of the author Rus Sells
                    Personally I find paragraph 3 a personal attack towards the warrior mentioned, and that poster should just be banned from the forum.

                    The poster may have a differing opinion of Paypal than others but naming names in a negative light of those who hold a differing opinion is just plain immature, childish, and unnecessary.

                    Originally Posted by azmanar View Post

                    Hi,

                    Make sense in the first 2 para.

                    The 3rd one is an overt invitation to an "intellectual discourse" aka debate.

                    Always admire how clever people create the atmosphere to "exchange" ideas. :p
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                    • Profile picture of the author azmanar
                      Originally Posted by Rus Sells View Post

                      Personally I find paragraph 3 a personal attack towards the warrior mentioned, and that poster should just be banned from the forum.

                      The poster may have a differing opinion of Paypal than others but naming names in a negative light of those who hold a differing opinion is just plain immature, childish, and unnecessary.
                      Rus,

                      Understood. Earlier on in other threads, I saw some heated exchanges.

                      However, I do find the running battles as highly educational.

                      Especially valuable when it is Wordsmiths VS Wordsmiths.

                      The expression of ideas into words were really amazing.

                      It is like watching highly skilled Spartan Warriors pitting against each other in the rings.
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                • Profile picture of the author LaLaLives
                  Originally Posted by fluffythewondercat View Post

                  Do you understand yet that it's not really your money? If you "own" something but don't have unfettered access to it, is it really yours?

                  It's probably a bad idea to allow an unregulated financial entity to dictate to you the terms under which you can access "your" money.

                  --
                  Sobering, but true.

                  Thanks for the wake-up call.
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                • Profile picture of the author SteveJohnson
                  Originally Posted by fluffythewondercat View Post

                  Do you understand yet that it's not really your money? If you "own" something but don't have unfettered access to it, is it really yours?

                  It's probably a bad idea to allow an unregulated financial entity to dictate to you the terms under which you can access "your" money.

                  I fully expect "Warrior Kay" and his minions to pop in at any moment and dramatically announce that it's your fault and you're doing it all wrong. If only you'd had that face-to-face tete-a-tete with PayPal honchos...

                  fLufF
                  --
                  That's more than a little over the top.
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        • Profile picture of the author wtatlas
          Originally Posted by Suthan M View Post

          about the ATM, well, i disagree on the opinion.

          You are most prolly are doing a normal transaction deemed normal for your acc. Try doing a significant withdrawal from a foreign ATM in a foreign country and i can bet your ATM card will be declined or expect a call from their customer rep. Well, thats what happened to me.
          There is a lot of sense in what you say and I tend to agree with most of it. However, you are introducing another factor into the debate, that of making or trying to make an abnormal transaction as well as logging in from a different place or computer. You seem to agree that the simple act of using an ATM machine in another city, country or whatever, doesn't raise any problems.

          As far as I can see from the OP, the account was frozen simply because she logged in using a different computer. There is no indication that she tried to do anything else (or was allowed to) as her account was frozen immediately.

          My point is that this, (logging onto PayPal using a different computer), on its own, doesn't seem to be a rational reason to freeze an account.
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          • Profile picture of the author Rus Sells
            Logging in from a different computer can trigger fraud protection.

            As I've mentioned in a previous post, Paypal tracks your IP and machine ID. They also look at your login history, withdrawal history and amounts and various other factors to build a normal activity profile of sorts.

            When something out of the ordinary happens, such as a new login from another country with different IP address and different machine ID then whats normally been used its going to trigger things in case some one is trying to hack the account.

            Even calling in advance to let Paypal know your traveling doesn't always work because these triggers, and stops are software based, not human based.

            Originally Posted by wtatlas View Post

            There is a lot of sense in what you say and I tend to agree with most of it. However, you are introducing another factor into the debate, that of making or trying to make an abnormal transaction as well as logging in from a different place or computer. You seem to agree that the simple act of using an ATM machine in another city, country or whatever, doesn't raise any problems.

            As far as I can see from the OP, the account was frozen simply because she logged in using a different computer. There is no indication that she tried to do anything else (or was allowed to) as her account was frozen immediately.

            My point is that this, (logging onto PayPal using a different computer), on its own, doesn't seem to be a rational reason to freeze an account.
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      • Profile picture of the author Hamida Harland
        Originally Posted by wtatlas View Post


        How many people use ATM's to withdraw cash from their bank when they're on holiday or on a business trip? I do it all the time and so do many people I know. I haven't heard of anyone's bank refusing them a withdrawal because they were using a different ATM from their usual one.
        My husband was in India during the summer and his account got blocked when using an Indian ATM. It does happen. It only took one quick phone call to lift the block though (which unfortunately isn't quite so simple with Paypal).

        Paypal can be highly annoying and I'd love to move away from using them. Unfortunately I need them more than they need me
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  • Profile picture of the author azmanar
    Originally Posted by BabyMama View Post

    So I log into my account and confirm details, change password, and security questions etc. Then they ask me to add a credit card!!! 1 I don't own a credit card I am VERY anti credit cards LOL. I have a debit maestro card which I cannot add becuase there is no maestro option AGHHHHH
    Hi BabyMama,

    I've been buying and paying things via PayPal while on my biz trips in Europe and Middle East. Never had it blocked. Maybe the cookies in my notebook did the trick.

    I'm not sure why they do it to you. Are you using different PCs and CyberCafes to login? Also PayPal "may" have detailed regional maps of Fraud Hot Spots and you incidentally logged-in in that vicinity.

    Here's my suggestion.

    Get yourself a debit card -> VISA only ( and nothing else ). PayPal is very tight and cozy with Visa.

    Most banks or the nearest Visa offices offer such Debit cards. Usually you get monthly statements if you get the Visa Debit Cards from banks. Statements are good to manage your biz accounting. You can easily verify your cards with PayPal and AlertPay.

    Put as much or as little as you want in your Debit Card. Link it to you PayPal account as a payment option as well as a withdrawal account.

    And you can top-up the Visa Debit Card and make withdrawals from it at ATMs with the Visa logo.

    Visa Debit Card is much safer than linking your Bank Debit Card account to PayPal. We don't want PayPal to screw our Bank Account, do we?

    Great alternative for anti-credit card people ... and PayPal users.
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    • Profile picture of the author bretski
      I always notify my bank any time I am traveling to avoid situations such as this. I assume that Paypal works in a similar fashion to avoid fraud.
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  • Profile picture of the author cashtree
    Originally Posted by BabyMama View Post

    Ughhh Paypal does my head in sometimes.

    They have just blocked my account from making payments and withdrawing money becuase they think it may be fraud. I am in the UK now visiting my family and they have obviosly seen me log in from a different ip. They told me I have to confirm some details

    So I log into my account and confirm details, change password, and security questions etc. Then they ask me to add a credit card!!! 1 I don't own a credit card I am VERY anti credit cards LOL. I have a debit maestro card which I cannot add becuase there is no maestro option AGHHHHH

    So it won't let me finish the security warning and my account is still blocked

    GRIEF!

    What makes it even worse!!!
    They also did this 1 minute after the customer help line closed for the day so I have to wait till tomorrow to sort it out!!!
    Sent a very annoyed email to them but even that says 24 hours to respond.

    Anyone else every had this problem?
    If you try and call them you get like half hour of robots, I really can't stand paypal, I wish there were a lot more popular alternatives.
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  • Profile picture of the author Rus Sells
    Two things here,

    If you logged in from a different country using a different computer that is 2 strikes against you.

    Paypal,

    Knows your IP
    Knows your Machine hardware ID.

    So you triggered a possible fraud alert on both accounts.
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    • Profile picture of the author cashtree
      Originally Posted by Rus Sells View Post

      Two things here,

      If you logged in from a different country using a different computer that is 2 strikes against you.

      Paypal,

      Knows your IP
      Knows your Machine hardware ID.

      So you triggered a possible fraud alert on both accounts.
      that's immature and childish. What about people who travel constantly, paypal will just limit all their accounts? Seems the worse they get the more people flock to them, no different than facebook...there are a lot of things i'll never understand in this world and this is one of them.
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      • Profile picture of the author Rus Sells
        LOL is all I can say!


        Originally Posted by cashtree View Post

        that's immature and childish. What about people who travel constantly, paypal will just limit all their accounts? Seems the worse they get the more people flock to them, no different than facebook...there are a lot of things i'll never understand in this world and this is one of them.
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    • Profile picture of the author azmanar
      Originally Posted by Rus Sells View Post

      Two things here,

      If you logged in from a different country using a different computer that is 2 strikes against you.

      Paypal,

      Knows your IP
      Knows your Machine hardware ID.

      So you triggered a possible fraud alert on both accounts.

      Hi,

      It must be my machine ID (mac address) that saved me. And maybe the wonderful cookies too.
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  • Profile picture of the author YasirYar
    Originally Posted by BabyMama View Post

    Ughhh Paypal does my head in sometimes.

    They have just blocked my account from making payments and withdrawing money becuase they think it may be fraud. I am in the UK now visiting my family and they have obviosly seen me log in from a different ip. They told me I have to confirm some details

    So I log into my account and confirm details, change password, and security questions etc. Then they ask me to add a credit card!!! 1 I don't own a credit card I am VERY anti credit cards LOL. I have a debit maestro card which I cannot add becuase there is no maestro option AGHHHHH

    So it won't let me finish the security warning and my account is still blocked

    GRIEF!

    What makes it even worse!!!
    They also did this 1 minute after the customer help line closed for the day so I have to wait till tomorrow to sort it out!!!
    Sent a very annoyed email to them but even that says 24 hours to respond.

    Anyone else every had this problem?
    I am really sorry you are going through all this.

    I use Paypal for nearly all my incoming payments.. and I have NEVER been in trouble with them.. oh well.. I guess its just one of those things.

    The worst thing which happened to me in Paypal was that I sent USD 500 to a guy in India and he ran away with the money lol.
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  • Profile picture of the author BabyMama
    Thanks for all your advice. I spoke to the customer helpline this morning and spoke to nice woman told her the situation that I didn't have a credit card only maestro. After waiting on hold for 30 minutes she told me I had 2 options

    1. Wait till I was back in my own country and change password again (NOT an option as in UK now for 2 weeks!!!!)
    2. Upload my passport then call back or email to get account re activated.

    Just uploaded my passport and emailed them to re activate.

    Really hope its done soon!
    Keep you upadated
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  • Profile picture of the author Rukshan
    You have done mistakes. Submit details that they asked
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  • Profile picture of the author Chri5123
    I am sure if you give them a call and explain - they will probably want you to verify the account is yours from your bank account but if this is INDEED the reason it was blocked all should be well.

    Did you get it sorted?

    Chris Jones
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  • Profile picture of the author ankushkohli
    It's really sad what occurred with you and pretty harsh from paypal. If they did that just because you logged in from other countries IP then next time you must try out using a proxy server from your country and then they might not do so again. Also there is no logic behind telling paypal about your overseas visit and a possible checkout from there after all, its your money. Although, on a safer side, can't they confirm using sms or calling you on no. you registered with them. I hope this sort out for you as soon as possible. Best of Luck.
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  • Profile picture of the author Bruce NewMedia
    Here's what i don't understand about this whole, "Logging in from different IP" issue:

    Why doesn't PP state this kind of policy on their website? More and more we read about all these problems with PP and IP address logins. Someone takes a trip and tries to use their PP acct, and everything explodes!

    ...and many here advise calling PP first, before you travel, if you plan to access PP, so why doesn't PP just state that...

    "For security purposes, if you intend accessing PP from a different IP address (or computer), especially when traveling, please call us and notify us first"

    I know why they don't advise that, because they would probably be flooded with calls all the time...

    and isn't it just a little insane that we have to call PayPal before we visit our grandma in Florida!!?

    ...and while I'm on the subject, why don't I have to call all my credit card companies and tell them I'll be in Florida, or Canada, or overseas, every time I travel?
    _____
    Bruce
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    • Profile picture of the author azmanar
      Originally Posted by brucerby View Post


      ...and while I'm on the subject, why don't I have to call all my credit card companies and tell them I'll be in Florida, or Canada, or overseas, every time I travel?
      _____
      Bruce
      Bruce,

      You're lucky because your banks are liberal. At my end, the banks are pretty fussy. The main issue these couple of years are cloned credit cards.

      I do call the banks before I travel just to make sure they don't block my cards. Security measures they say. I say, its for my own good, i.e. not to let the banks waste my time and money during time-critical moments.

      It happened one time they blocked my cards when I was trying to pay for my hotel bills. The International calls I had to make to the banks were very expensive. You know, you have to pass through their IVRs, and then we finally get to speak to a human with all their super slow politeness.

      And then they will ask all the verification questions very,very slowly like - mother's maiden name, ID, card numbers and several more. Then you will hear them typing on their keyboards before they give you an OK for the verifications. Then finally they would ask "how can we help you Sir". Then you get to explain. That 10 minutes was like an hour.

      In a busy season, we really don't want our cards to be blocked at the hotel front desk. The repercussions of missing an international flight would be costly - waiting list, re-issuance penalties, more hotel nights, postponed meetings etc etc.... snowballing

      But sometimes, the banks' customer services went overboard by asking silly busy-body questions as though we have all the time in the world for zero value slow motion chit-chats.

      So its better to call the banks before traveling. Peace of mind.
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    • Profile picture of the author Rus Sells
      If they made public their security precautions that wouldn't be to wise. Granted IP tracking isn't that advanced but you'd be surprised how stupid criminals can be too.

      Originally Posted by brucerby View Post

      Here's what i don't understand about this whole, "Logging in from different IP" issue:

      Why doesn't PP state this kind of policy on their website? More and more we read about all these problems with PP and IP address logins. Someone takes a trip and tries to use their PP acct, and everything explodes!

      ...and many here advise calling PP first, before you travel, if you plan to access PP, so why doesn't PP just state that...

      "For security purposes, if you intend accessing PP from a different IP address (or computer), especially when traveling, please call us and notify us first"

      I know why they don't advise that, because they would probably be flooded with calls all the time...

      and isn't it just a little insane that we have to call PayPal before we visit our grandma in Florida!!?

      ...and while I'm on the subject, why don't I have to call all my credit card companies and tell them I'll be in Florida, or Canada, or overseas, every time I travel?
      _____
      Bruce
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  • Profile picture of the author Anthony W
    I had this problem twice because I move a lot.

    Just call them and explain your situation. That's what I did the first time and my account was restored minutes later.

    The second time, they wanted me to provide documents and whatnot. I just hung up and called them again. I talked to a different rep and he helped me get everything resolved with no hassle.
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  • Profile picture of the author jasonl70
    The actual IP is not really relevant in this sort of scenario.

    ISP's use DHCP, so your IP changes. Sometimes every few days, sometimes once a year. Your IP is only static if you pay extra money to your ISP for it to be so - and usually it requires a commercial account instead of a residential one.

    It's the geo-location of the IP that raises fraud warnings. This becomes even more evident when the PP rep specificly told her to log-on and change her PW when she is back in her country..
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    • Profile picture of the author Rus Sells
      Hey Jason,

      Yes your right in that matter I wasn't being descriptive enough. Thanks!

      Originally Posted by jasonl70 View Post

      The actual IP is not really relevant in this sort of scenario.

      ISP's use DHCP, so your IP changes. Sometimes every few days, sometimes once a year. Your IP is only static if you pay extra money to your ISP for it to be so - and usually it requires a commercial account instead of a residential one.

      It's the geo-location of the IP that raises fraud warnings. This becomes even more evident when the PP rep specificly told her to log-on and change her PW when she is back in her country..
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  • Profile picture of the author joymarino
    well BabyMama... I hope that this gets completely resolved for you. I see that there is a lot of commentary here, so I will just wish you my best.
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  • Profile picture of the author joymarino
    These "heated" discussions are why, every once in awhile, I take a break from forums. I don't tell people what to believe and it frustrates me to see other people try to convince people that everything is a conspiracy theory, nothing is real/legitimate and no one has any ethics. *sigh*

    Anyway, for those of you that gave the OP positive FEEDBACK and ADVICE...Kudos!
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  • Profile picture of the author JasonParker
    In business you just gotta do what you gotta do sometimes.

    So if you want to use PayPal, then get a credit card just so you can enter it into PayPal.

    If it's not worth it to you, then do what almost everyone else does... don't.

    ...I was lucky enough to hear about the IP stuff a while back.

    If you're going to be logging in from a different IP like on vacation, then you need to contact PayPal by email before you do it and let them know.

    But basically... the more information PayPal has about you or your company, the less likely it seems you have to put up with this kind of stuff.
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    • Profile picture of the author Jeff Henshaw
      It's really sad what occurred with you and pretty harsh from paypal.
      ...and while I'm on the subject, why don't I have to call all my credit card companies and tell them I'll be in Florida, or Canada, or overseas, every time I travel?
      I've just found this thread.

      In my opinion and experience what has happened to the op is that security software was triggered and this disabled the account.

      Security software systems are in place in all responsible organizations that deal in day to day money transactions.

      I live in the UK, have a house in Spain and a femail friend that I visit in the USA. I have had problems on two occasions with credit cards from reputable companies being frozen; simply because of unusual use (that is in my case, use in different countries). The problems were easily resolved over the telephone and the software applied amended to allow international and other use.

      Even some mobile (cell) phone companies apply similar security software.

      I appreciate that PayPal are not a bank, but merely a payment processor, but I am sure that the op will get a resolution to this annoying but neccessary occurrence in the end.

      Just my thoughts,

      Jeff.
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  • Profile picture of the author Sardent
    Doesn't anyone else use the "Paypal Security Key"?
    Or SMS to phone version?
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  • Profile picture of the author Dan Allard
    I just had my first Paypal issue ever today. And I've had my account since 2007.

    I received a payment for one of my services, and Paypal is now 'reviewing' the transaction. I went to the resolution center to fix it, and it's sort of funny how on the first page, the first two options are to refund the money and the third option is 'this doesn't apply to me'.

    Why would I issue a refund before they even investigated it?

    Hope they release the funds soon, and I hope it never happens again! Starting to get worried...
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    • Profile picture of the author azmanar
      Originally Posted by Dan Allard View Post

      I just had my first Paypal issue ever today. And I've had my account since 2007.

      I received a payment for one of my services, and Paypal is now 'reviewing' the transaction. I went to the resolution center to fix it, and it's sort of funny how on the first page, the first two options are to refund the money and the third option is 'this doesn't apply to me'.

      Why would I issue a refund before they even investigated it?

      Hope they release the funds soon, and I hope it never happens again! Starting to get worried...
      Dan,

      Really sorry to hear that.

      Maybe the payment was received from someone whose IP address was flagged - an out of town transaction like BabyMama. I'm just guessing.

      I hope it gets resolved soon.

      Next week I'm launching a product. All these PayPal issues are building-up anxiety.
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      • Profile picture of the author NicheMayhem
        Damned if they do and damned if they don't. Sucks for Paypal.

        I love how someone wonders why Paypal can't call you and ask if your in a different country but another feels it is ridiculous to need to call them before you go. Total lol on that one.

        How many transactions per day does Paypal handle? Buhjillions?
        How many people have a Paypal account? Loads?
        How many times does a fraud flag going up on an account being logged into from a different country end up being actual fraud? 95%?

        Realistically, what would it take to make Paypal perfect? Anybody care to answer?

        I bet just about every idea anyone in here has to make Paypal better has been compromised in some way since Paypal came into existence. BUT no that isn't what people do. They don't have ideas to make things any better. They just whine and complain about why things aren't perfect with no sense of reality about why things are what they are.

        Its much easier to just formulate your own opinion based on your own personal experience then it is to use your brain and consider the reasons behind company policy and security protocol being in place.

        Reminds me of how in movies they have to use 555-5555 for phone numbers because idiot people go home and try to call the characters in the movies.

        Use your brain.

        Which is better?

        Dealing with the hassle
        or
        Losing your money to some punk in another country to never be seen again

        :rolleyes:
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  • Profile picture of the author 4Frankie
    I actually had someone charge me for something I didn't buy and if it wasn't have known. I got on the phone instantly and I was very grateful they fixed it up and didn't accept the charge.
    Needlessly I am very grateful. I am glad they have 'got my back' as the saying goes.
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  • Profile picture of the author tolxeaquarius
    Well I live both in the Netherlands and in Turkey. My home business is situated in the Netherlands. I also use the internet from more locations like my mothers house etc. I have never had this problem before. But once I had my account blocked because It didnĀ“t get money from my bank account, because there was an automated clickbank payment that has failed for some reason. I just contacted their service and I requested to reopen my paypal and they did it. Try to reopen by just contacting them trough the site. I had the site in dutch so i cannot tell you exactly where to look at. It says contact or something like that...
    Good Luck
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  • Profile picture of the author BabyMama
    YAY Paypal account back online!
    After sending my passport I emailed. Didn't hear anything for 6 hours. So called helpline again. Spent 1 hour on hold waiting to speak to someone. Then they said we will let you know if it is resolved in 2 hours!!!
    So I waited. About 1 hour later it was resolved and now back in action!

    Not gonna be happy when the phone bill comes through as it was an international call but in the end it was sorted.

    Yes better secure than nothing I guess.

    Just hope it doesn't happen again.
    Thanks for all the advice.

    See some heated debates have been started on here since I last checked LOL
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  • Profile picture of the author Rus Sells
    See the thing is Paypal has a fiduciary responsibility towards its account holders. Part of that is protecting us from fraud in whatever manner is acceptable to the latest industry standards.

    If your Paypal gets flagged for suspicious activity don't think of it in a negative light but understand that Paypal is actually acting in good faith towards you.

    I'm glad you got your account back up and running!
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