Paypal GRIEF!!!!!

I don't understand why logging in from another IP should be regarded as suspicious. I can be in the UK in the morning, then in France in the afternoon and Belgium later in the day and be logging from three different countries as well as using three different IPs. Why should that be suspicious if I have logged on with the correct ID and password? It's just normal routine for many people who travel a lot in their business or work.

Why? We pay PayPal to carry out a service for us - they don't provide their service as a favour although sometimes it seems as if they think they do. Why should we have to tell them that we are going to log in from a different computer with a different ISP because we're going on a trip?

How many people use ATM's to withdraw cash from their bank when they're on holiday or on a business trip? I do it all the time and so do many people I know. I haven't heard of anyone's bank refusing them a withdrawal because they were using a different ATM from their usual one.

Personally I think PayPal has some very strange and overly enthusiastic reasons for regarding normal activity as suspicious.

I always notify my bank any time I am traveling to avoid situations such as this. I assume that Paypal works in a similar fashion to avoid fraud.

that's immature and childish. What about people who travel constantly, paypal will just limit all their accounts? Seems the worse they get the more people flock to them, no different than facebook...there are a lot of things i'll never understand in this world and this is one of them.

Hi,

It must be my machine ID (mac address) that saved me. And maybe the wonderful cookies too.

Bruce,

You're lucky because your banks are liberal. At my end, the banks are pretty fussy. The main issue these couple of years are cloned credit cards.

I do call the banks before I travel just to make sure they don't block my cards. Security measures they say. I say, its for my own good, i.e. not to let the banks waste my time and money during time-critical moments.

It happened one time they blocked my cards when I was trying to pay for my hotel bills. The International calls I had to make to the banks were very expensive. You know, you have to pass through their IVRs, and then we finally get to speak to a human with all their super slow politeness.

And then they will ask all the verification questions very,very slowly like - mother's maiden name, ID, card numbers and several more. Then you will hear them typing on their keyboards before they give you an OK for the verifications. Then finally they would ask "how can we help you Sir". Then you get to explain. That 10 minutes was like an hour.

In a busy season, we really don't want our cards to be blocked at the hotel front desk. The repercussions of missing an international flight would be costly - waiting list, re-issuance penalties, more hotel nights, postponed meetings etc etc.... snowballing

But sometimes, the banks' customer services went overboard by asking silly busy-body questions as though we have all the time in the world for zero value slow motion chit-chats.

So its better to call the banks before traveling. Peace of mind.

If they made public their security precautions that wouldn't be to wise. Granted IP tracking isn't that advanced but you'd be surprised how stupid criminals can be too.

Hey Jason,

Yes your right in that matter I wasn't being descriptive enough. Thanks!

I've just found this thread.

In my opinion and experience what has happened to the op is that security software was triggered and this disabled the account.

Security software systems are in place in all responsible organizations that deal in day to day money transactions.

I live in the UK, have a house in Spain and a femail friend that I visit in the USA. I have had problems on two occasions with credit cards from reputable companies being frozen; simply because of unusual use (that is in my case, use in different countries). The problems were easily resolved over the telephone and the software applied amended to allow international and other use.

Even some mobile (cell) phone companies apply similar security software.

I appreciate that PayPal are not a bank, but merely a payment processor, but I am sure that the op will get a resolution to this annoying but neccessary occurrence in the end.

Just my thoughts,

Jeff.

Dan,

Really sorry to hear that.

Maybe the payment was received from someone whose IP address was flagged - an out of town transaction like BabyMama. I'm just guessing.

I hope it gets resolved soon.

Next week I'm launching a product. All these PayPal issues are building-up anxiety.