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WSO Sellers New Way Of Giving Refunds?

by Mike Baker
50 replies
I requested a refund on a WSO recently and to be honest, I nearly fell out of my chair from this response: "Please log in to your paypal account and request a refund."

Either this member doesn't know their way around WSO Pro, or they are too lazy to press a few buttons to process a refund.

Has anyone else ever been told to "log in to your paypal account and request a refund"?
#giving #refunds #sellers #wso
  • Profile picture of the author E. Brian Rose
    That seems to be from an inexperienced seller. It is certainly not a new trend.
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  • Profile picture of the author Mike Baker
    I sure hope so.

    I did reply to this person and told them they could process the refund through WSO Pro, so I'm hoping they take the time to take a better look through the system.
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  • Profile picture of the author Johnny Slater
    WSO Pro does NOT process refunds. The refund button on WSO Pro only sends a message to the affiliate to let them know a refund needs to be processed. The affiliate still needs to go into their PayPal account to process the refund.

    WSO Pro does not use the Adaptive Payments API so there are only two ways to do refunds, either have the buyer log into their PayPal account and request it or if you are the one who recieved the payment to go into your Paypal account and process it.

    If you are the seller and an affiliate got the payment there is no automated way for you to process a refund. Your only option is to use the built in system in WSO Pro which again only sends a message to the affiliate, not process the refund.
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    • Profile picture of the author Mike Baker
      Originally Posted by Johnny Slater View Post

      WSO Pro does NOT process refunds. The refund button on WSO Pro only sends a message to the affiliate to let them know a refund needs to be processed. The affiliate still needs to go into their PayPal account to process the refund.

      WSO Pro does not use the Adaptive Payments API so there are only two ways to do refunds, either have the buyer log into their PayPal account and request it or if you are the one who recieved the payment to go into your Paypal account and process it.

      If you are the seller and an affiliate got the payment there is no automated way for you to process a refund. Your only option is to use the built in system in WSO Pro which again only sends a message to the affiliate, not process the refund.
      Someone else who hasn't taken the time to go through all its features.

      Click on any of your listings
      Click on View Stats
      Click on a buyers email address that bought directly to you
      You will see a list of 6 buttons; Email Buyer, Resend Receipt, View in PayPal, Refund Buyer, Block Access, Blacklist Buyer.

      Have a nice day.
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      • Profile picture of the author LegitIncomes
        Originally Posted by Mike Baker View Post

        Someone else who hasn't taken the time to go through all its features.

        Click on any of your listings
        Click on View Stats
        Click on a buyers email address that bought directly to you
        You will see a list of 6 buttons; Email Buyer, Resend Receipt, View in PayPal, Refund Buyer, Block Access, Blacklist Buyer.

        Have a nice day.
        I believe you are talking about refunding from a VENDOR perspective, if the payment went directly to the VENDOR...if it went to an AFFILIATE, as JS described, the affiliate has to handle the refund.
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      • Profile picture of the author Johnny Slater
        Mike, what WSO Pro does is if you are the seller and you recieved the payment you do have that option. However, it isn't automated, as I said above.

        With this option you have to log into your PayPal account to process the refund. The button on WSO Pro is just a shortcut link to log into PayPal and take you directly to the order to refund it. It is not automated.

        Btw, I have been through the features of Warrior Plus more than pretty much anyone. In my spare time I have been working on a system to compete with it so I am well aware of the features on the Warrior Plus site and how they work.


        Originally Posted by Mike Baker View Post

        Someone else who hasn't taken the time to go through all its features.

        Click on any of your listings
        Click on View Stats
        Click on a buyers email address that bought directly to you
        You will see a list of 6 buttons; Email Buyer, Resend Receipt, View in PayPal, Refund Buyer, Block Access, Blacklist Buyer.

        Have a nice day.
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        • Profile picture of the author Jill Carpenter
          My guess would be that it was purchased through an affiliate link and the main seller is too lazy to look it up - but I don't have all the details.

          Either that or the seller will dispute the chargeback and you won't get the refund
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  • Profile picture of the author E. Brian Rose
    The problem with telling a buyer to log into PayPal and request a refund is the choices that leaves the seller. When the seller receives the dispute, they only have three options, "I have already refunded the buyer and will furnish proof", "I have not shipped the product and will offer a refund", or "Escalate to PayPal for a decision".

    The middle option is the only way to issue the refund. If the refund request is made a month after purchase, you are effectively telling PayPal that a month has gone by and I still haven't shipped.

    Shipping usually isn't even an factor for WSO sales.

    Whoever said that you cannot log into Warrior Plus and issue a refund was correct. Only sites that use adaptive payments allow you to do that. DigiResults and JVZoo.com both allow sellers to issue refunds from within their systems.
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  • Profile picture of the author HeySal
    I have an idea. Why not make WSO's so valuable that people won't want refunds --- now THERE's a trend I can get behind.
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    Sal
    When the Roads and Paths end, learn to guide yourself through the wilderness
    Beyond the Path

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    • Profile picture of the author jivens
      Banned
      Originally Posted by HeySal View Post

      I have an idea. Why not make WSO's so valuable that people won't want refunds --- now THERE's a trend I can get behind.

      what a novel idea!
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    • Profile picture of the author Mike Hlatky
      Originally Posted by HeySal View Post

      I have an idea. Why not make WSO's so valuable that people won't want refunds --- now THERE's a trend I can get behind.
      Even the best WSO ever would have some refunds, which I am sure you are aware of

      Some people on here would probably request a refund even if the product was an ATM that would put millions of dollars in their bank accounts without any work lol
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      • Profile picture of the author Michael Mayo
        Originally Posted by Mike Hlatky View Post

        Even the best WSO ever would have some refunds, which I am sure you are aware of

        Some people on here would probably request a refund even if the product was an ATM that would put millions of dollars in their bank accounts without any work lol
        Whaaaaat???
        Mine, The Best WSO Ever(in my opinion), got zero refund requests! ...lol

        Have a Great Day!
        Michael
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    • Profile picture of the author CDarklock
      Originally Posted by HeySal View Post

      Why not make WSO's so valuable that people won't want refunds
      Because you would have to sell it to people who aren't lazy, stupid, or unethical.

      Which means it can't be a WSO
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      "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by HeySal View Post

      I have an idea. Why not make WSO's so valuable that people won't want refunds --- now THERE's a trend I can get behind.
      Then there's all the assmonkeys that request a refund two minutes after purchasing ... they are actually just pirates that want your product for free.

      Happens all the time, even if you are selling websites rather than an info product, where they clearly know and see exactly what they are getting before they purchase.

      They get the website and they get the money back. But I'm sure you know that refunds aren't all about quality.
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  • Profile picture of the author owenlee
    Well there are no ebooks to teach them that..maybe we can come out something like that...haha...Good day Warriors~
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  • Profile picture of the author Chris Worner
    Good lord that WSO must have been really bad if your asking for a refund

    -Chris
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    • Profile picture of the author Bill_Z
      Originally Posted by HeySal View Post

      I have an idea. Why not make WSO's so valuable that people won't want refunds --- now THERE's a trend I can get behind.
      Right, because refund requests are always because the product is terrible :rolleyes:

      Originally Posted by jivens View Post

      what a novel idea!
      Ditto

      Originally Posted by Mike Baker View Post

      Someone else who hasn't taken the time to go through all its features.

      Click on any of your listings
      Click on View Stats
      Click on a buyers email address that bought directly to you
      You will see a list of 6 buttons; Email Buyer, Resend Receipt, View in PayPal, Refund Buyer, Block Access, Blacklist Buyer.

      Have a nice day.
      Someone hasn't taken the time to think about all the factors involved.

      Have a nice day.

      Originally Posted by Chris Worner View Post

      Good lord that WSO must have been really bad if your asking for a refund

      -Chris
      Ditto.
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    • Profile picture of the author Bill Farnham
      Originally Posted by Chris Worner View Post

      Good lord that WSO must have been really bad if your asking for a refund
      Chris,

      Mike asks for a refund on all the WSOs he temporarily purchases.

      Nothing new there...

      ~Bill
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      • Profile picture of the author celente
        Originally Posted by Bill Farnham View Post

        Chris,

        Mike asks for a refund on all the WSOs he temporarily purchases.

        Nothing new there...

        ~Bill
        Ha ha classic.

        Well there you go
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      • Profile picture of the author Mike Baker
        Originally Posted by Bill Farnham View Post

        Chris,

        Mike asks for a refund on all the WSOs he temporarily purchases.

        Nothing new there...

        ~Bill
        Excuse me? How the hell would you know what I do with the WSO's I purchase? You only hear what other tossers tell you. There are always 2 sides to every story, so get your facts straight before sprouting crap.
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        • Profile picture of the author The Copy Nazi
          Banned
          Originally Posted by Mike Baker View Post

          Excuse me? How the hell would you know what I do with the WSO's I purchase? You only hear what other tossers tell you. There are always 2 sides to every story, so get your facts straight before sprouting crap.
          Oh goodie - a blue. Maroons versus...
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          • Profile picture of the author Richard Van
            Originally Posted by The Copy Nazi View Post

            Oh goodie - a blue. Maroons versus...
            Hey Malkie,

            Who the hells that young dude in your avatar?

            Is that one of those stock photo's you bought?
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            Wibble, bark, my old man's a mushroom etc...

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        • Profile picture of the author CDarklock
          Originally Posted by Mike Baker View Post

          You only hear what several product creators known to create consistently high-quality products with extremely low refund rates tell you.
          Fixed that for you.

          I have seen you be the first refund ever for too many WSO vendors.

          I have seen you be the only refund ever for too many individual WSOs.

          It is simply not possible that this many people are lying to discredit you. The fact is, you request a shocking number of refunds for things that nobody else does.

          Personally, I don't have a problem with it and I think when someone says "100% money back guarantee!" they don't get to bitch about it when a customer says "I would like that 100% of my money back just like you guaranteed, thank you."

          But you never say "there's nothing wrong with asking for refunds." You say several varieties of "you can't prove I did that." Because deep down, YOU think there's something wrong with the refunds you request.

          Maybe you should spend some time thinking about that.
          Signature
          "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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          • Profile picture of the author Mike Baker
            Originally Posted by CDarklock View Post

            Fixed that for you.

            I have seen you be the first refund ever for too many WSO vendors.

            I have seen you be the only refund ever for too many individual WSOs.

            It is simply not possible that this many people are lying to discredit you. The fact is, you request a shocking number of refunds for things that nobody else does.

            Personally, I don't have a problem with it and I think when someone says "100% money back guarantee!" they don't get to bitch about it when a customer says "I would like that 100% of my money back just like you guaranteed, thank you."

            But you never say "there's nothing wrong with asking for refunds." You say several varieties of "you can't prove I did that." Because deep down, YOU think there's something wrong with the refunds you request.

            Maybe you should spend some time thinking about that.
            So because you see me ask for a refund in a wso thread means I am the only person that bought that particular wso is asking for a refund? Do you ever take into consideration the amount of people who buy wso's that aren't members? I bet many of them request refunds! I also bet that many members request refunds without posting in the WSO thread.

            Just because YOU don't see it happening doesn't mean it isn't!
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            • Profile picture of the author tpw
              Originally Posted by Mike Baker View Post

              So because you see me ask for a refund in a wso thread means I am the only person that bought that particular wso is asking for a refund? Do you ever take into consideration the amount of people who buy wso's that aren't members? I bet many of them request refunds! I also bet that many members request refunds without posting in the WSO thread.

              Just because YOU don't see it happening doesn't mean it isn't!

              Mike: If you think about this for a moment, Caliban doesn't just blather off some bull**** answer to stand his position.

              Did you ever stop to consider that he socializes with other WSO sellers outside the Warrior Forum as well?

              I socialize in some of those circles too, and I have heard some top WSO sellers say that you were "one of the only" and "the only" person to ask for a refund on products that hundreds and thousands of people bought without complaint, and usually products that were given awesome reviews.

              Just because YOU don't see anything happening might mean that it isn't happening.
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              Publish Coloring Books for Profit (WSOTD 7-30-2015)
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  • Profile picture of the author Mark Hess
    Originally Posted by Mike Baker View Post

    I requested a refund on a WSO
    Originally Posted by Bill Farnham View Post

    Chris,

    Mike asks for a refund on all the WSOs he temporarily purchases.

    Nothing new there...

    ~Bill
    A true pro...

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  • Profile picture of the author GarrieWilson
    You can't request a refund from inside PayPal.
    You can only file a complaint.

    Telling ANYONE this causes a lot of trouble
    for sellers. PayPal keeps track everytime
    someone does.


    Garrie
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  • Profile picture of the author thekaver
    yes its got to be an inexperienced seller!

    Its easy to even log into paypal and process the refund!
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  • Profile picture of the author Mike Baker
    Yes I understand that I might occasionally be the only person requesting a refund on a WSO, but that's my right if I feel that either the products hasn't delivered on its claims, or the information is nothing new to me, or the product is complete crap.

    I've still got a great number of WSO's that I bought that I never requested a refund for.
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    • Profile picture of the author tpw
      Originally Posted by Mike Baker View Post

      Yes I understand that I might occasionally be the only person requesting a refund on a WSO, but that's my right if I feel that either the products hasn't delivered on its claims, or the information is nothing new to me, or the product is complete crap.

      But Mike, if you are the only one among hundreds or thousands of people who say that the product is crap, maybe you are trying to hard to find fault?

      And maybe when you make it a point to announce in the thread that you are refunding, others might see that as you attempting to derail an otherwise good product?

      And when people see these things happening frequently, might it be fair to assume that you have a track record for "refunding a lot of products" and "overreaching to find something wrong with other people's offers"?
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      Bill Platt, Oklahoma USA, PlattPublishing.com
      Publish Coloring Books for Profit (WSOTD 7-30-2015)
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      • Profile picture of the author Mike Baker
        Originally Posted by tpw View Post

        But Mike, if you are the only one among hundreds or thousands of people who say that the product is crap, maybe you are trying to hard to find fault?

        And maybe when you make it a point to announce in the thread that you are refunding, others might see that as you attempting to derail an otherwise good product?

        And when people see these things happening frequently, might it be fair to assume that you have a track record for "refunding a lot of products" and "overreaching to find something wrong with other people's offers"?
        I don't go out of my way to find fault, I just have a higher expectation than everyone else.
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        • Profile picture of the author Kay King
          There are high expectations - and unrealistic expectations. I've never bought anything that was perfect. If there is info I can use, I can ignore a few flaws.

          kay
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          • Profile picture of the author sbucciarel
            Banned
            Originally Posted by Kay King View Post

            There are high expectations - and unrealistic expectations. I've never bought anything that was perfect. If there is info I can use, I can ignore a few flaws.

            kay
            And then there are people who use "high expectations" as an excuse to get free products via serial refunding.
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            • Profile picture of the author Daniel Evans
              Originally Posted by Mike Baker View Post

              Excuse me? How the hell would you know what I do with the WSO's I purchase? You only hear what other tossers tell you. There are always 2 sides to every story, so get your facts straight before sprouting crap.
              You weren't granted a refund from me recently as you abided amicably by the rules I set.

              You were however the only person out of 100+ buyers to mention refund and you laid down an overly bitter and unreasonable post to boot which continued throughout PM as I tried to assist.

              I wouldn't like to consider myself one of these tossers you mention - rather a person who speaks his mind in the same way you do so readily about WSOs so I hope you don't mind me sharing my experiences.


              Daniel
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        • Profile picture of the author Alan Petersen
          Originally Posted by Mike Baker View Post

          I don't go out of my way to find fault, I just have a higher expectation than everyone else.
          If WSO's continue to miss your supposed higher expectations you have than everyone else, then maybe it's time you just stop buying damn WSO's.

          How many do you have to buy and refund before you realize that hmm, maybe these type of products aren't for me.

          You're becoming a game... gee guess who just bought my WSO and lets take a bet how long it takes him to request a refund.
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        • Profile picture of the author tpw
          Originally Posted by Mike Baker View Post

          I don't go out of my way to find fault, I just have a higher expectation than everyone else.

          It is just not possible for every seller to anticipate all of their customers questions or even all of Mike Baker's questions.

          That does not make the seller a bad person or their offer a bad offer.

          The offer is what it is.

          The reality is that few people will live up to your expectations Mike, especially when you expect more from others than you would ever expect from yourself.
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          Bill Platt, Oklahoma USA, PlattPublishing.com
          Publish Coloring Books for Profit (WSOTD 7-30-2015)
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        • Profile picture of the author sal64
          Originally Posted by Mike Baker View Post

          I don't go out of my way to find fault, I just have a higher expectation than everyone else.
          Oh FFS...

          Higher expectations of what? It's a low price el cheapo product. And if it isn't then where's the logic?

          FAIRDINKUM.

          It looks like every thread you come on ends up in an argument.

          Only thing worse than serial refunders are the ones who hit the panic button and bombard you over the weekend expecting you to refund immediately.

          "Oooh where's my $10? I'll raise a dispute if you don't drop everything and refund me".

          For the record, I hardly if ever refund coz I know what to expect.

          Unless it's totally cr@p... it depends on the price. But usually I let it slide. It's all research.

          However, if people are stupid enough to keep buying beer in the hope of one day finding hidden champagne... well that's another story.

          Honestly, some people should either HTFU or get out of the game.
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by Mike Baker View Post

      Yes I understand that I might occasionally be the only person requesting a refund on a WSO, but that's my right if I feel that either the products hasn't delivered on its claims, or the information is nothing new to me, or the product is complete crap.

      I've still got a great number of WSO's that I bought that I never requested a refund for.
      Stop buying crap. Oh ... but that would be too simple.
      Serial refunders are just serial refunders. Nothing new here.
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  • Profile picture of the author Mike Baker
    Exactly the reason why I still own quite a few WSO's.
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    • Profile picture of the author Matthew Shane Roe
      Originally Posted by Mike Baker View Post

      Exactly the reason why I still own quite a few WSO's.
      It's a digital product, you don't have to return it when you refund.

      Of course you still own quite a few WSO's.
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      • Profile picture of the author Kal Sallam
        Originally Posted by Skid_Roe View Post

        It's a digital product, you don't have to return it when you refund.

        Of course you still own quite a few WSO's.
        If the seller is using Spy Pro and stated in his sales copy that the product should be
        Returned then you don't get to keep the product. Your mandated to return it.

        I use Spy Pro all the time to catch sneaky things like this!
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        • Profile picture of the author Matthew Shane Roe
          Originally Posted by Kal Sallam View Post

          If the seller is using Spy Pro and stated in his sales copy that the product should be
          Returned then you don't get to keep the product. Your mandated to return it.

          I use Spy Pro all the time to catch sneaky things like this!

          I've actually never heard of Spy Pro. Thanks for the mention of it, will be checking into it

          But, yea.. Most of the WSO's I have seen doesn't have anything in place to prevent this. The software/plugin that requires being an exception of course.
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        • Profile picture of the author sbucciarel
          Banned
          Originally Posted by Kal Sallam View Post

          If the seller is using Spy Pro and stated in his sales copy that the product should be
          Returned then you don't get to keep the product. Your mandated to return it.

          I use Spy Pro all the time to catch sneaky things like this!
          For those who deliver products with DLGuard, you can ban the ip and email of serial refunders like this. That's what I do and I don't have any serial refunders.
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          • Profile picture of the author Kal Sallam
            Originally Posted by sbucciarel View Post

            For those who deliver products with DLGuard, you can ban the ip and email of serial refunders like this. That's what I do and I don't have any serial refunders.
            That sounds better than what we do actually.
            You know there is always a solution for any problem you encounter,
            You might think there isn't, but there is. Sometimes you just need to
            Create that solution.
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  • Profile picture of the author StevenJones
    Here is another way:

    "Sorry, I don't do refunds. But you can have this additional eBook for FREE."
    BAFFLED I WAS.
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  • Profile picture of the author BIG Mike
    Banned
    Wow! This has got to be a first - someone who refunds so much he has a reputation that's actually discussed openly here in the WF?

    So I wonder what his (Mike's) refund rate is? How many people buy his products and immediately refund
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    • Profile picture of the author sal64
      Originally Posted by BIG Mike View Post

      Wow! This has got to be a first - someone who refunds so much he has a reputation that's actually discussed openly here in the WF?

      So I wonder what his (Mike's) refund rate is? How many people buy his products and immediately refund
      I think you have to make sales before you can refund.

      Sal
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      • Profile picture of the author Mike Baker
        Originally Posted by sal64 View Post

        I think you have to make sales before you can refund.

        Sal
        Haha! You're bloody funny Sal.
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    • Profile picture of the author Mike Baker
      Originally Posted by Skid_Roe View Post

      It's a digital product, you don't have to return it when you refund.

      Of course you still own quite a few WSO's.
      I like to delete any and all products that I get a refund for. Why should anyone be allowed to keep a product that we no longer have the rights to? The only reason why people keep digital products after getting a refund is because the seller can't access your computer and erase it.

      Originally Posted by webcore View Post

      You weren't granted a refund from me recently as you abided amicably by the rules I set.

      You were however the only person out of 100+ buyers to mention refund and you laid down an overly bitter and unreasonable post to boot which continued throughout PM as I tried to assist.

      I wouldn't like to consider myself one of these tossers you mention - rather a person who speaks his mind in the same way you do so readily about WSOs so I hope you don't mind me sharing my experiences.


      Daniel
      Overly bitter and unreasonable? I don't think so.

      I only mentioned the word "refund" to you in a PM and never did I say I was requesting one. I did however say that if you have a refund policy that I would have asked for one and not bothered to post in the thread.

      Our conversations were very pleasant I thought, and from the beginning there was nothing you could say to convince me that the product was not for me. I respected you for your professionalism until just now.

      Originally Posted by BIG Mike View Post

      Wow! This has got to be a first - someone who refunds so much he has a reputation that's actually discussed openly here in the WF?

      So I wonder what his (Mike's) refund rate is? How many people buy his products and immediately refund
      Actually my refund rate is very, very good. Here's a rundown for each of my products:

      Product 1: 0 Refunds
      Product 2: 1 Refund
      Product 3: 0 Refunds
      Product 4: 0 Refunds
      Product 5: 0 Refunds
      Product 6: 0 Refunds
      Product 7: 1 Refund
      Product 8: 0 Refunds
      Product 9: 0 Refunds
      Product 10: 0 Refunds
      Product 11: 0 Refunds
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    • Profile picture of the author Paul Myers
      Mike,

      Your behavior in the WSO section is such that you long ago forfeited any right to criticize anything in it or regarding it, beyond leaving a single post with a review of products you've purchased.


      Paul
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      Stop by Paul's Pub - my little hangout on Facebook.

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