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Where do I send customers for a refund?

by keyon
2 replies
This is dumb newbie question.....but I received an email from a clickbank customer (I'm a vendor) asking for a refund.

Where should I send this person?
#customers #refund #send
  • Profile picture of the author Scott Burton
    Vendor-Requested Refunds and Cancelations
    If a customer contacts you directly to request a refund or cancelation, you can initiate a refund or cancelation ticket from within your ClickBank account. A link to open a ticket on any order is available when you search for transactions (orders) from the Transaction page under the Reporting tab. Simply click on the T in the left hand column.

    As the vendor, when you request a refund/cancelation, the ticket processes in 5 minutes, not 24 hours. It is assumed you do not want to try to save the sale if you enter the request yourself. You have 5 minutes to close the ticket before the refund/cancelation occurs, in case you mistakenly created the ticket.

    (Source: Customer Support Ticket System )
    Signature

    - = Signature on Vacation = -
    (We all need a break from what we do for a living. I thought it was time my signature got a break too)

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    • Profile picture of the author keyon
      thanks Scott!!!
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