All My Sites Are Being Hacked ...

by eltara
101 replies
Hi ...

My sites are all being hacked and I just found out today ...
what should I do ???

I am so destavated and depressed about it ...

Can someone advise me??

Regards
#hacked #sites
  • Profile picture of the author solado
    Contact your host and ask them to restore a back up (if they have one)

    Scan your computer for malware / keyloggers just to be sure they arn't getting your passwords that way.

    If all else fails and its your web host being tampered with - might be worth switching to a new host.
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    • Profile picture of the author Money Priest
      Originally Posted by solado View Post

      Contact your host and ask them to restore a back up (if they have one)

      Scan your computer for malware / keyloggers just to be sure they arn't getting your passwords that way.

      If all else fails and its your web host being tampered with - might be worth switching to a new host.
      This.

      Maybe see if your hosts technical support can identify the problem.

      If your blogs were wordpress based, if you can get a solid backup from your host, it might be a good idea to find a good wordpress security plugin that can identify some of your vulnerability going forward.
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      • Profile picture of the author eltara
        Originally Posted by Money Priest View Post

        This.

        Maybe see if your hosts technical support can identify the problem.

        If your blogs were wordpress based, if you can get a solid backup from your host, it might be a good idea to find a good wordpress security plugin that can identify some of your vulnerability going forward.
        Thanks Money Priest, I did check with Justhost a few times live-chatting with a few of technical support ... they didn't offer to help much and saying that they can't do much and they feel it could be my fault.

        I did scan my computer using 2 softwares (1 for malware/spyware and 1 for antivirus) and the results are negative meaning my computer is not infected in a way.

        My sites are all wordpress and I didn't want a current version of my sites data cause I do not have confidence they are ok even though they look fine online now after being index.php changed.

        Just that the only concern I have right now is ... my best site is being password changed and I couldn't access it though it looked fine online, the rest of the sites I have managed to password-changed.

        Yes I will be on the lookout for a good wp security plugin after my sites are duly uploaded to hostgator.
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        • Profile picture of the author John Romaine
          Originally Posted by eltara View Post

          Thanks Money Priest, I did check with Justhost a few times live-chatting with a few of technical support ... they didn't offer to help much and saying that they can't do much and they feel it could be my fault.
          Exactly, because it isnt their fault.

          Originally Posted by eltara View Post

          I did scan my computer using 2 softwares (1 for malware/spyware and 1 for antivirus) and the results are negative meaning my computer is not infected in a way.
          Doing this is pointless. Your sites have been compromised, not your computer.

          Originally Posted by eltara View Post

          My sites are all wordpress
          Which is why I dont use Wordpress.

          Originally Posted by eltara View Post

          Yes I will be on the lookout for a good wp security plugin after my sites are duly uploaded to hostgator.
          You could apply the proper security plugins and STAY with Justhost.

          Again - the issue ISNT with your host!
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          • Profile picture of the author fortony
            Makes me nervous because I have some of my sites on Justhost.

            WordPress Firewall 2 is a free security plugin and seems to do a good job of keeping things safe. The only problem is that you have to temporarily disable it before you can make certain changes to your site, but it is worth the extra security in my opinion.
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            • Profile picture of the author eltara
              Originally Posted by fortony View Post

              Makes me nervous because I have some of my sites on Justhost.

              WordPress Firewall 2 is a free security plugin and seems to do a good job of keeping things safe. The only problem is that you have to temporarily disable it before you can make certain changes to your site, but it is worth the extra security in my opinion.
              Fortony, thanks for the suggestion for WordPress Firewall 2 free security plugin. Being a fellow Justhost user, I hope my case will not make you too worried but do complete backup your data despite the security you had already put into place. Take care!
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          • Profile picture of the author eltara
            Quote:
            Originally Posted by eltara
            Thanks Money Priest, I did check with Justhost a few times live-chatting with a few of technical support ... they didn't offer to help much and saying that they can't do much and they feel it could be my fault.

            Exactly, because it isnt their fault.

            ==> Thanks, well I can't verify whether it is my fault or the host cause I am no expert in IT. So the important thing right now is to move on.

            Quote:
            Originally Posted by eltara
            I did scan my computer using 2 softwares (1 for malware/spyware and 1 for antivirus) and the results are negative meaning my computer is not infected in a way.

            Doing this is pointless. Your sites have been compromised, not your computer.

            ==> Well I guess scanning of my computer does help me especially when this thing happens so suddenly that I am prepared to perform the full scan. It does help to put my mind at ease at least.

            Quote:
            Originally Posted by eltara
            My sites are all wordpress

            Which is why I dont use Wordpress.

            ==> If you don't use Wordpress, hope you don't mind sharing what do you use?

            Quote:
            Originally Posted by eltara
            Yes I will be on the lookout for a good wp security plugin after my sites are duly uploaded to hostgator.

            You could apply the proper security plugins and STAY with Justhost.

            Again - the issue ISNT with your host!

            ==> If you don't mind, could you share what good proper security plugins that I can use? Thanks alot.
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    • Profile picture of the author eltara
      Originally Posted by solado View Post

      Contact your host and ask them to restore a back up (if they have one)

      Scan your computer for malware / keyloggers just to be sure they arn't getting your passwords that way.

      If all else fails and its your web host being tampered with - might be worth switching to a new host.
      Thanks Solado, even though I have used Comodo Internet Security Premium and Lavasoft Ad-Aware. Is there any recommended or better malware & keyloggers clearance software that you know of?
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  • Profile picture of the author Robert Michael
    Also check your plugins.

    Most of the time when people get hacked, they trace it back to a plugin they installed on their site.
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  • Profile picture of the author eltara
    Thanks everyone for your kind advice.

    Right now i am in conversation with Justhost support. Cause all the sites that are being hacked happened to be webhosted by Justhost.

    A few sites I have webhosted by Hostgator are fine.

    I am asking them how I can move on from here ...
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  • Profile picture of the author eltara
    Justhost asked me to send a ticket for support for restoration ... seriously I do not know where and how my entire sites are being hacked ... they left behind some message and video ... Free Kashmir .. Freedom is our goal..// End the Occupation.
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  • Profile picture of the author kokopelli
    I suggest getting a better host - see
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    • Profile picture of the author Christian Little
      Originally Posted by kokopelli View Post

      I suggest getting a better host - see
      I'm not usually one to defend another hosting company since we're in competition with them, but I do feel the need to point out that being hacked isn't necessarily tied to your host. You can have a ton of security and still get hacked.

      Wordpress specifically has a lot of vulnerabilities, and because it's one of the most popular website platforms hackers devote a lot of time trying to break it, and they do success sometimes.
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      • Profile picture of the author Sillysoft
        Originally Posted by Christian Little View Post

        Wordpress specifically has a lot of vulnerabilities, and because it's one of the most popular website platforms hackers devote a lot of time trying to break it, and they do success sometimes.
        EXACTLY! However shared hosting can be a vulnerability too. If one site gets hacked and eats up resources your site is affected. If another account is hacked its a possible backdoor to your site on the same server.

        A lot of people on here tell you to make sure you back up your wordpress site, I agree, however also keep track of available updates as the new updates could possibly close holes in the software the hackers can access.
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        • Profile picture of the author Christian Little
          Originally Posted by Sillysoft View Post

          EXACTLY! However shared hosting can be a vulnerability too.
          Absolutely. I've broken into cPanel in all kinds of fun and interesting ways and I'm not a hacker.

          Originally Posted by Sillysoft View Post

          If one site gets hacked and eats up resources your site is affected.
          Unlikely. Most shared hosts use CloudLinux or another kernel virtualization system to prevent one client account from affecting the rest.

          Originally Posted by Sillysoft View Post

          If another account is hacked its a possible backdoor to your site on the same server.
          The only way to do what you are describing is to either a) hack the root account (odds are if a hacker gains root access, they are going to do a hell of a lot more to a server than hack one client account), or b) hack a reseller account (and even then, all they could affect are other accounts that belong to that specific reseller).
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          • Profile picture of the author Sillysoft
            Originally Posted by Christian Little View Post

            Unlikely. Most shared hosts use CloudLinux or another kernel virtualization system to prevent one client account from affecting the rest.
            Shared hosting does not guarantee you will have so much memory or so much bandwidth available, you get a percentage and thats about it. A server can become overloaded from overuse from other accounts. I have seen it myself.
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            • Profile picture of the author Christian Little
              Originally Posted by Sillysoft View Post

              Shared hosting does not guarantee you will have so much memory or so much bandwidth available, you get a percentage and thats about it. A server can become overloaded from overuse from other accounts. I have seen it myself.
              That's kinda the definition of *shared* hosting, you share the resources.

              If you are looking for dedicated resources you need either a VPS or a dedicated server, which cost a lot more.
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              • Profile picture of the author Sillysoft
                Originally Posted by Christian Little View Post

                That's kinda the definition of *shared* hosting, you share the resources.

                If you are looking for dedicated resources you need either a VPS or a dedicated server, which cost a lot more.
                Yes I understand this, I was pointing out that shared resources means another account can affect the other. Because they share resources. Most are not regulated, they are merely monitored and action is taken. Give you an example on one hosting account, shared hosting of course, noticed the site was pretty slow but the resources were no higher than 1 percent. Called the hosting provider, someone hacked an account on the same share my account was on and it was running heavy cron jobs and was eating up the server resources. They monitored it, then shut it down and my site was back to normal.

                Yes I know about VPS/Cloud/Dedicated. I have 5 dedicated servers at the moment and 2 cloud hosting accounts.
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              • Profile picture of the author Birdi
                That is bad news.... move over to Hostgator follow samuels advice, if your still not sure simply contact hostgators 'live help' and speak to them they will help you move over your sites, and walk you through the steps with you 'Live'. Change your passwords to longer tailed ones with symbols, numbers, letters mix them up makes it little more difficult. Just host is not good at all.
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                • Profile picture of the author eltara
                  Originally Posted by Birdi View Post

                  That is bad news.... move over to Hostgator follow samuels advice, if your still not sure simply contact hostgators 'live help' and speak to them they will help you move over your sites, and walk you through the steps with you 'Live'. Change your passwords to longer tailed ones with symbols, numbers, letters mix them up makes it little more difficult. Just host is not good at all.
                  Thanks Birdi, yes I planned to move to Hostgator using my old backup data. I didn't want to use my existing online data though they seem to look fine (after replacing index.php) except for 1 site (which my wp password seem to be changed).

                  I did ask Justhost if they can help to reset the wp-admin password ... they give me this link : How to Reset a WordPress Password from phpMyAdmin and another link : WordPress phpMyAdmin Guide and I have tried to use the phpmyadmin to change M5 and user_password in order to reset password. But it doesn't work.

                  However I asked Justhost if I "reinstalled" and copy and replace the existing data of the affected domain with the backup data, will I be able to reset my password or so-called destroy the current password (that is not mine and I couldn't access)? Justhost said it is not possible ...

                  So I wonder if I were to move my affected domain (which is the only one that the password has changed) to a different webhost (ie. hostgator) ... will I be able to reset or destroy the current WP admin password associated with the affected domain ?
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          • Profile picture of the author Sillysoft
            Originally Posted by Christian Little View Post

            The only way to do what you are describing is to either a) hack the root account (odds are if a hacker gains root access, they are going to do a hell of a lot more to a server than hack one client account), or b) hack a reseller account (and even then, all they could affect are other accounts that belong to that specific reseller).
            Again speaking from experience. You can say most this, or most that but I guarantee you there are a lot of web hosting companies that aren't as safe as you think.
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  • Profile picture of the author Norfolk
    If all they did is leave some vids that's not so bad. You'd be worse if they changed your login details and/or managed to get your billing information.

    Change your host and your passes.
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    • Profile picture of the author Jon Patrick
      This is also a reminder that, in the future, you should always have a fresh backup of your sites stored on your own local drives.
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      • Profile picture of the author eltara
        Originally Posted by Jon Patrick View Post

        This is also a reminder that, in the future, you should always have a fresh backup of your sites stored on your own local drives.
        Jon, yes this is definitely a good reminder and lesson for me. I did have a backup data of my entire sites webhosted by Justhost at end of every day of the month (Dec 2011).

        I gotta check out what is the best complete backup tool for my future use.

        Anyone has a good recommendation?
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    • Profile picture of the author eltara
      Originally Posted by Norfolk View Post

      If all they did is leave some vids that's not so bad. You'd be worse if they changed your login details and/or managed to get your billing information.

      Change your host and your passes.
      Yes thanks for your advice. I am planning to webhost my 10 sites to Hostgator (cause I currently have both Justhost and Hostgator). I regretted renewing Justhost just a few weeks ago.

      Unfortunately I had more sites with Justhost as compared to Hostgator cause I started out with Justhost as a newbie and I didn't know about Hostgator back then.
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  • Profile picture of the author eltara
    Oh mine ... oh mine ... I just noticed another guy in this forum who had his sites (from justhost) being hacked ... Kokopelli, thanks for the link ... and now it is actually more than just 2 of us having this problem.

    Look like I have to rethink about resuming Justhost service (in fact I have just renewed with them) ... However I am clueless about how to transfer data from Justhost to Hostgator.

    I hope I have backup-ed the right data from my 10 sites webhosted in Justhost.
    In end of december 2011, I had a backup of the data of my 10 sites. And this is the most recent backup I had.

    The data I had backup are the entire data inside "public_html/<domain>" folder and also its respective wrdp1.sql.gz

    It was my first time being hacked and it was also my first time that I need to change webhosting ... does anyone has a good step-by-step that I can upload my december backup data to Hostgator?

    Once again, I thank everyone for being kind to offer me advice ... it is so sudden and my sites are suddenly down and I am devastated and emotional about it ...
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  • Profile picture of the author biffula
    I had a site (who I had hosted with worthless Chicagowebs - never use them) hacked and taken over by some islamo/terrorist types. I got it fixed pretty quickly, but after switching everything to hostgator, I've never had a problem. Never did figure out how it happened, but alot of it has to do with the your host.
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    • Profile picture of the author eltara
      Originally Posted by biffula View Post

      I had a site (who I had hosted with worthless Chicagowebs - never use them) hacked and taken over by some islamo/terrorist types. I got it fixed pretty quickly, but after switching everything to hostgator, I've never had a problem. Never did figure out how it happened, but alot of it has to do with the your host.

      Thanks Biffula, all the more I really need to stop using Justhost ... and put my backup data to my current Hostgator.

      I did talk to Justhost just now but they didn't feel that it is their problems. Anyway I guess I should move on to a more stable Hostgator.
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    • Profile picture of the author nicheblogger75
      Originally Posted by biffula View Post

      I had a site (who I had hosted with worthless Chicagowebs - never use them) hacked and taken over by some islamo/terrorist types. I got it fixed pretty quickly, but after switching everything to hostgator, I've never had a problem. Never did figure out how it happened, but alot of it has to do with the your host.
      I've only been hacked once in 3 years with HostGator. The only thing with them is that they will only back you up to 10,000 MB. After that they will not back you up at all, and if you get hacked they will have nothing for you to restore.

      So, you need to make your own backups.

      I recommend buying a portable hard drive at Best Buy or somehting. The smallest one will hold 40 Gigs I believe all the way up to 500 Gigs.
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      • Profile picture of the author eltara
        Originally Posted by nicheblogger75 View Post

        I've only been hacked once in 3 years with HostGator. The only thing with them is that they will only back you up to 10,000 MB. After that they will not back you up at all, and if you get hacked they will have nothing for you to restore.

        So, you need to make your own backups.

        I recommend buying a portable hard drive at Best Buy or somehting. The smallest one will hold 40 Gigs I believe all the way up to 500 Gigs.
        Nicheblogger75, I am sorry to hear you were hacked once with Hostgator. Thanks alot for this useful info. Now I should be more diligent to do more Full Backup 2 weekly in which I usually do a monthly Full Backup at end of each month. Wonder if there is a WP plugin that will do a Full backup in case there is any problem, there is this full backup that can be relied on for full restoration of the site.
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      • Profile picture of the author Yudhistira Mauris
        Originally Posted by nicheblogger75 View Post

        I've only been hacked once in 3 years with HostGator. The only thing with them is that they will only back you up to 10,000 MB. After that they will not back you up at all, and if you get hacked they will have nothing for you to restore.

        So, you need to make your own backups.

        I recommend buying a portable hard drive at Best Buy or somehting. The smallest one will hold 40 Gigs I believe all the way up to 500 Gigs.
        Oh, I just read this. It means all hosting can be hacked, we have to prepare for the worst thing. This is a lesson for me.
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        • Profile picture of the author celente
          Originally Posted by maurisrx View Post

          Oh, I just read this. It means all hosting can be hacked, we have to prepare for the worst thing. This is a lesson for me.
          yeah isnt there a lesson for us all. Remember to not only back up but change passwords and remember security. +1
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        • Profile picture of the author eltara
          Originally Posted by maurisrx View Post

          Oh, I just read this. It means all hosting can be hacked, we have to prepare for the worst thing. This is a lesson for me.
          Originally Posted by celente

          yeah isnt there a lesson for us all. Remember to not only back up but change passwords and remember security. +1
          Maurisrx and celente, it is indeed a lesson for me ... well plenty of backups and also step up on more security measures for WP.
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  • Profile picture of the author rosetrees
    Stop panicking. If they are Wordpress sites, the hacker has probably just replaced the index.php file(s)

    Do a fresh install of Wordpress on a subdomain, or download wordpress from wordpress.org.

    Then use filemanager or ftp software to connect to your sites. Simply replace the index.php files(s) with the new ones you have just downloaded. That should solve the problem.
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    • Profile picture of the author eltara
      Originally Posted by rosetrees View Post

      Stop panicking. If they are Wordpress sites, the hacker has probably just replaced the index.php file(s)

      Do a fresh install of Wordpress on a subdomain, or download wordpress from wordpress.org.

      Then use filemanager or ftp software to connect to your sites. Simply replace the index.php files(s) with the new ones you have just downloaded. That should solve the problem.
      Thanks rosetrees for the tips to restore the Wordpress sites from Justhost (yes they are all wordpress sites), I am thinking of uploading the most recent data (ie. Dec 2011) to Hostgator and stop using Justhost ... I think I have no confidence now using Justhost because comparatively my 2 sites webhosted by Hostgator are fine and all 10 sites webhosted by Justhost are all hacked .. not a single one from Justhost being spared.
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  • Profile picture of the author kokopelli
    I assume you have cPanel access - once your sites have been restored, just make backups of both the files and database via cPanel (or use your old cPanel backup dumps) - look under Backup. Then you can use the cPanel Restore function with your new host to restore them fast.

    One caveat - the above backup/restore only works if you have a reseller account, where each website has its own cPanel account - Do NOT use it if your sites are on a shared host, as the restore will overwrite your root files!
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  • Profile picture of the author SamuelUherek
    Eltara, I had the same experience about 2 months ago. All my sites got hacked and I was pretty hopeless. I spent 3 days just figuring out how to solve it. Here is what I did.

    1. I submitted one website to Ensure your website security online with WebsiteDefender
    2. Found where the code causing this problem is.
    3. Found out what the code was saying
    4. Deleted the code and reinstalled WordPress website
    5. Waited for some changes
    6. Then I discovered through access logs that someone setup a cron job, because the code was there again
    7. I couldn't find where the trojan was, so I contacted hostgator and they scanned the server and deleted the virus.

    Hope it helps in some way. After that I changed all the password to 16 character ones and did all the security steps I could find online. Since then, no problem.
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    • Profile picture of the author bt
      Sorry to hear about that. We as Internet Marketers spend hours and hours keeping the business going, and on top of that, we have to always be on the look out for these slimy little pests trying to hack our sites.
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      • Profile picture of the author eltara
        Originally Posted by bt View Post

        Sorry to hear about that. We as Internet Marketers spend hours and hours keeping the business going, and on top of that, we have to always be on the look out for these slimy little pests trying to hack our sites.
        Thanks BT ... It was heart-breaking and right now it is 6 am and I couldn't sleep at all ... because I spent a lot of time taking care of my sites especially that particular site that the password had changed ... and I was happy that I have been able to see some small result due to my constant efforts and now my joy has been cut short and this had happened so suddenly.
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    • Profile picture of the author eltara
      Originally Posted by SamuelUherek View Post

      Eltara, I had the same experience about 2 months ago. All my sites got hacked and I was pretty hopeless. I spent 3 days just figuring out how to solve it. Here is what I did.

      1. I submitted one website to Ensure your website security online with WebsiteDefender
      2. Found where the code causing this problem is.
      3. Found out what the code was saying
      4. Deleted the code and reinstalled WordPress website
      5. Waited for some changes
      6. Then I discovered through access logs that someone setup a cron job, because the code was there again
      7. I couldn't find where the trojan was, so I contacted hostgator and they scanned the server and deleted the virus.

      Hope it helps in some way. After that I changed all the password to 16 character ones and did all the security steps I could find online. Since then, no problem.
      Thanks Samuel, I can totally empathize how you felt 2 month ago. I will check it out and see how it can help even though right now my sites seem functioning like normal (after replacing of index.php) and I have changed the WP password except for 1 site (that I couldn't change at all).
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  • Profile picture of the author Gengis
    Samuel's got some really good advice!
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  • Profile picture of the author eltara
    Thanks Samuel, BT and Gengis ...

    I received email from Justhost and they told me they can't do anything about it. I was thinking I can't leave my sites looking like this ... even though I will be uploading my recent backup files to Hostgator (I am still checking with Hostgator how).

    I have implemented Rosetrees' suggestion and I copied my respective index.php from my Dec 2011 backup and replaced it using FTP.

    And my 10 sites are restored back to normal now.

    I managed to password change my Wp-admin for all sites except for 1 single site that the password seem to have changed ... and it was my best performing site (even though this site doesn't earn me alot but it was my best) ... I guess they probably had changed my wp password. I tried to submit my email address to "retrieve" the password but it doesn't recognize my email address to allow me to reset Wp password. I really do not know how I can retrieve my wp password. My next instinct is to check my domain registrar.

    I have checked my domain registrar and see if I can log on and thanks goodness I can logon and to see my various domains I have.

    So right now I have this domain but I can't access my Wordpress site via wp password webhosted by Justhost ... by the way, since I have the recent backup (dec 2011) for this site, will I be able to reinstall Wordpress and copy Dec2011 data into it and then reset the wp-password in hostgator?
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    • Profile picture of the author ahweiner
      I definitely recommend Hostgator, but also for the future, look into RoboForm to store your passwords. I love that program, it only costs like $20 a year for their best feature rich platform and you can store incredibly long secure passwords that it will generate for you and all you need to remember is one master password.

      Not shilling, no affiliate links from me, just can't live without it.
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  • Profile picture of the author Sillysoft
    Shared hosting at its finest!
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  • Profile picture of the author sbucciarel
    Banned
    I don't know whether or not you can just move sites to Hostgator from a JustHost backup. If not, here is instructions on how to move Wordpress sites

    http://domainingdiva.com/transfer.pdf
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    • Profile picture of the author Sillysoft
      Originally Posted by sbucciarel View Post

      I don't know whether or not you can just move sites to Hostgator from a JustHost backup. If not, here is instructions on how to move Wordpress sites

      http://domainingdiva.com/transfer.pdf
      Should be simple, just ftp the files into the root you want the files to be in, update the wp-config.php file if it requires different database login. Then log into phpmyadmin and import the sql db. Done and done! 10 minute job at most.
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      • Profile picture of the author sbucciarel
        Banned
        Originally Posted by Sillysoft View Post

        Should be simple, just ftp the files into the root you want the files to be in, update the wp-config.php file if it requires different database login. Then log into phpmyadmin and import the sql db. Done and done! 10 minute job at most.
        You'd have to actually create the database before you import the database and you are assuming that she has technical knowledge of this. You didn't tell her to create a zip file of the sites files, export the database, etc. Takes 10 minutes when you know what you are doing.
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        • Profile picture of the author eltara
          Originally Posted by sbucciarel View Post

          You'd have to actually create the database before you import the database and you are assuming that she has technical knowledge of this. You didn't tell her to create a zip file of the sites files, export the database, etc. Takes 10 minutes when you know what you are doing.
          Thanks Sbucciarel for the transfer.pdf in which I appreciate (I will read it and see if I can follow cause I am new to transferring, I must admit I am quite nervous about transferring though), I did have a backup (dated Dec 2011). I am trying to avoid using my current data from Justhost even though I can have access to them. I wish to use the older (but the most recent backup I can find) data to be used in Hostgator.

          I have the following files' backup in Dec 2011 that I have in my PC :

          1) I have copied the entire data inside "public_html" folder which houses 10 sites.

          2) I also copied 10 individual files that is something like aliases-domains.gz

          3) I also copied what is known as HomeDirectoryBackup : backup-primarydomain-12-30-2011.tar.gz

          4) I also copied 10 individual files that is something like abc_wrdp1.sql.gz

          And I hope the above 1) to 4) will be sufficient for me to do some data transfer to Hostgator.
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        • Profile picture of the author Sillysoft
          Originally Posted by sbucciarel View Post

          You'd have to actually create the database before you import the database and you are assuming that she has technical knowledge of this. You didn't tell her to create a zip file of the sites files, export the database, etc. Takes 10 minutes when you know what you are doing.
          I was trying to convey the message that its a simple process and not to think its the end of the world. It sucks having your site hacked, but that is the risk you take when you use a very common and free program out there and shared hosting.
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  • Profile picture of the author Spock1
    Good advice from Salado. Sure is a jungle out there.
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  • Profile picture of the author Aussie_Al
    My first 2 sites got hacked a few years back - I was devastated (like you) don't worry you will bounce back from this

    Look at it as almost a rite of passage - "you're not officially an Internet marketer until you have had your sites hacked"

    Best of luck and you will bounce back from this stronger and more determined
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    • Profile picture of the author eltara
      Originally Posted by Aussie_Al View Post

      My first 2 sites got hacked a few years back - I was devastated (like you) don't worry you will bounce back from this

      Look at it as almost a rite of passage - "you're not officially an Internet marketer until you have had your sites hacked"

      Best of luck and you will bounce back from this stronger and more determined
      Thanks Aussie_Al for your encouragement ... yeah I guess it is part and parcel of IM journey ... from here I will be more stronger and extra vigilant.
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  • Profile picture of the author coralbue
    I had the same problem. And like rosetrees said the problem is with the index.php.

    Anyways, if you haven't done so already, you should change your secret key, because even if you were to change your password, the hackers might still have the cookie for your log-in and can still do some real damage.
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    • Profile picture of the author eltara
      Originally Posted by coralbue View Post

      I had the same problem. And like rosetrees said the problem is with the index.php.

      Anyways, if you haven't done so already, you should change your secret key, because even if you were to change your password, the hackers might still have the cookie for your log-in and can still do some real damage.
      Thanks Coralbue, after I have replaced the backup's index.php, I have changed my 9 sites of my WP-admin's passwords ... but where can I change my secret key (pardon me for my ignorance)?
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  • Profile picture of the author hustlinsmoke
    Hostgator will move them and clean them for free, if its a shared, if its a reseller they will move 30 of them. If you need a coupon code pm me. I will get it to you for .01.
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  • Profile picture of the author sbucciarel
    Banned
    I would contact Hostgator if you have a new account with them. They will most likely move them for you.
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    • Profile picture of the author eltara
      Originally Posted by sbucciarel View Post

      I would contact Hostgator if you have a new account with them. They will most likely move them for you.
      Oh thanks sbucciarel, I am now being reminded I have signed up with Hostgator early this month. I will check with them how they can help to move sites (using my backup data) to Hostgator.
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      • Profile picture of the author John Romaine
        Originally Posted by Christian Little View Post

        I'm not usually one to defend another hosting company since we're in competition with them, but I do feel the need to point out that being hacked isn't necessarily tied to your host. You can have a ton of security and still get hacked.
        Finally.

        Your site being hacked has NOTHING to do with the host. It has EVERYTHING to do with your own site's code.

        You can shift hosts all day long, but if your sites code is full of holes, then it's going to make NO DIFFERENCE.

        Stop blaming the hosts and start ensuring your sites are secure!
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        • Profile picture of the author Sillysoft
          Originally Posted by ramone_johnny View Post

          Finally.

          Your site being hacked has NOTHING to do with the host. It has EVERYTHING to do with your own site's code.

          You can shift hosts all day long, but if your sites code is full of holes, then it's going to make NO DIFFERENCE.

          Stop blaming the hosts and start ensuring your sites are secure!
          Hey you think those ladies would laugh in your face if their sites got hacked?
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          • Profile picture of the author John Romaine
            Originally Posted by Sillysoft View Post

            Hey you think those ladies would laugh in your face if their sites got hacked?
            What???? :confused:
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            • Profile picture of the author Sillysoft
              Originally Posted by ramone_johnny View Post

              What???? :confused:
              Didnt you tell me you went to one of these IM events and when you talked to these ladies about programming/techie stuff they would laugh in your face because they were making money without knowing anything technology wise?
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              • Profile picture of the author John Romaine
                Originally Posted by Sillysoft View Post

                Didnt you tell me you went to one of these IM events and when you talked to these ladies about programming/techie stuff they would laugh in your face because they were making money without knowing anything technology wise?
                Yes, but I dont see how thats relevant to this thread.
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                • Profile picture of the author Sillysoft
                  Originally Posted by ramone_johnny View Post

                  Yes, but I dont see how thats relevant to this thread.
                  Really? Then I guess explaining it wont help, sorry for wasting your time.
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          • Profile picture of the author IM Leauge
            Who Did you make angry. To have your sites being hacked.
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            • Profile picture of the author Sillysoft
              Originally Posted by IM Leauge View Post

              Who Did you make angry. To have your sites being hacked.
              WP Hack Bots.
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          • Profile picture of the author DavidAllenNeron
            I run Joomla sites, but also manage Wordpress Blogs for my parents.

            I used to get hacked all the time and then I bought and installed OSE Security / Anti-Hacker and it also comes with an anti-virus scanner specifically meant to scan your hosting account and find malicious lines of code etc..

            I use it to protect my parents websites (on wordpress) as well and it seems to be working just fine, I tested it and it appears to be catching all attempts.
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            • Profile picture of the author eltara
              Originally Posted by DavidAllenNeron View Post

              I run Joomla sites, but also manage Wordpress Blogs for my parents.

              I used to get hacked all the time and then I bought and installed OSE Security / Anti-Hacker and it also comes with an anti-virus scanner specifically meant to scan your hosting account and find malicious lines of code etc..

              I use it to protect my parents websites (on wordpress) as well and it seems to be working just fine, I tested it and it appears to be catching all attempts.
              Thanks David for the information about OSE Security / Anti-Hacker. It is always good to know more.
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          • Profile picture of the author Instantfruit
            this happened to me on Justhost. twice, the second time i left them and put my stable of 20+ sites on hostgator and godaddy, not been hacked since.

            I'm convinced the issue was justhost, i found there support to be terrible during this orddeal as well.
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          • Profile picture of the author uniboy7
            If you are with a host that is not that well known. That could be one reason why you sites got hacked because there server isn't secure enought. Or you do not have a very strong password for you login! But Good luck too you!
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          • Profile picture of the author ingenious
            I liked some of the solutions - especially samuel's..

            thanks
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  • Profile picture of the author Big Al
    I feel your pain...

    I made the mistake of taking action too fast and had already started rebuilding by the time my host came back and said they'd clean them up for me.

    Hassle them and if they can't do anything, hassle them some more. Then do it yourself.
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    • Profile picture of the author eltara
      Originally Posted by Big Al View Post

      I feel your pain...

      I made the mistake of taking action too fast and had already started rebuilding by the time my host came back and said they'd clean them up for me.

      Hassle them and if they can't do anything, hassle them some more. Then do it yourself.
      Thanks Big Al ... I did ask Justhost a few times actually and they tell me they can't do anything about it and they said it could be my fault for not keeping good site security or whatever ... but well I did use pretty strong password (alpha and numeric and symbols) and also I do daily spyware checking and also antivirus check but I guess they didn't want to look further into my situation ...
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  • Profile picture of the author absolutelee
    I had this happen once. Received a letter from an attorney representing a bank in London telling me to stop attacking their bank's site online. Turned out, it was a hacker on my site. Just talk with your hosting company. If they won't resolve the issue, change companies. Also, keep everything up to date.
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    • Profile picture of the author eltara
      Originally Posted by absolutelee View Post

      I had this happen once. Received a letter from an attorney representing a bank in London telling me to stop attacking their bank's site online. Turned out, it was a hacker on my site. Just talk with your hosting company. If they won't resolve the issue, change companies. Also, keep everything up to date.
      Oh mine absolutelee, it must be a bad experience back then especially you are innocent. Well actually, I did think of changing host (due to other issues) but have been delaying because I have no prior experience moving sites to other host. I will take this as a lesson for me as a learning ground in terms of moving sites too.
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  • Profile picture of the author stelweb
    This might be helpful if you are not sure how to move a site:
    http://blog.triphp.com/how-to/how-to-move-wordpress-to-a-new-server-or-host.html
    I am sure things will get better for you, mate. Hang in there. Trust me. You are not alone, for almost everyone has a first with these kind of hacking things. Better days are awaiting you.
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    • Profile picture of the author eltara
      Originally Posted by stelweb View Post

      This might be helpful if you are not sure how to move a site:
      http://blog.triphp.com/how-to/how-to-move-wordpress-to-a-new-server-or-host.html
      I am sure things will get better for you, mate. Hang in there. Trust me. You are not alone, for almost everyone has a first with these kind of hacking things. Better days are awaiting you.
      Thanks Stelweb for the helpful article and thanks for the encouragement and I will hang on and move on positively.
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  • Profile picture of the author Dylan Nicholson
    Can anyone recommend a way to prevent this from happening? it seems i have been hit twice this year as well its a good thing they were simply arbitrage sites
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  • Profile picture of the author seemar49
    I use a few plugins for security. Limit login attempts, wordpress firewall 2, secure press which are all free. Limit login attempts locks out multiple attempt at hacking your log in details and has the option to email you. Don't use admin as your log in either as you are giving the hackers half your details.
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    • Profile picture of the author eltara
      Originally Posted by seemar49 View Post

      I use a few plugins for security. Limit login attempts, wordpress firewall 2, secure press which are all free. Limit login attempts locks out multiple attempt at hacking your log in details and has the option to email you. Don't use admin as your log in either as you are giving the hackers half your details.
      Thanks seemar49, that is a great list of security plugins : Limit Login Attempts, Wordpress Fire Wall 2, Secure Press. Someone told me BulletProof Security is great too and if I am not wrong it is free.

      By the way, I have made bad mistakes using "admin" in my login for most of my earlier sites creation cause I was a newbie back then and I followed what the guru taught, to leave them as "admin", is there a way to change username from "admin" to something else?
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    • Profile picture of the author Karen Blundell
      Originally Posted by seemar49 View Post

      I use a few plugins for security. Limit login attempts, wordpress firewall 2, secure press which are all free. Limit login attempts locks out multiple attempt at hacking your log in details and has the option to email you. Don't use admin as your log in either as you are giving the hackers half your details.
      these security plugins are great and I recommend them, but I also recommend that you always update your WordPress core files. Often times the WordPress sites that get hacked are the ones that have not been upgraded for some time.

      Get yourself in the habit of backing up your WordPress database on a weekly basis. You can use the plugin WP-DB-Backup or another back-up plugin for this and use the schedule backup option.

      Also back up the wp-content directory via your cpanel's file manager to an external hard-drive, or somewhere else safe. Keep a copy of your wp-config.php file as well

      To generate new security keys for your WordPress config file go to:
      https://api.wordpress.org/secret-key/1.1/salt/

      good luck with restoring your sites!
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  • Profile picture of the author Yudhistira Mauris
    Your website hacked is probably not because your password is easy to guess, but it's probably the security problem of your hosting server. When hacker knows the IP of targeted website, they'll try to enter via backdoor. Even FBI website can be hacked.

    My recommendation is same like the other, move to hostgator. I've been using it, I'm satisfied, and so far I don't have bad problem with them.
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  • Profile picture of the author Tiiberiuss
    HostGator allows you to use SiteLock protection system with great prices starting from $1.25/month. I suggest you take advantage of it right after you create a new site.
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    • Profile picture of the author eltara
      Originally Posted by Tiiberiuss View Post

      HostGator allows you to use SiteLock protection system with great prices starting from $1.25/month. I suggest you take advantage of it right after you create a new site.
      Tiiberiuss, thanks for the information. Will check it out and see how it may help for current or future sites' creation. By the way, does it protect site or sites for the pricing it states per month?
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  • Profile picture of the author temlawn
    Change pass in wordpress. "User" Profile" change pass" Save. Also make sure the host your using has security features in place. We had a guy loose 800 sites to a hacker last year because the hosting co. he was using didnt have proper security features in place. If your on dedicateds setup your firewall, setup brute force protection and shell fork bomb protection. The brute force protection will block anybody trying to hack or enter into your site. You can set the amount of tries, ie.. 3-5-10., then it will block them out and send you an email with 3 links, click one of them to blacklist the ip of the potential hacker. The link will also have their country and ip. Whitelist your own ip so you dont lock yourself out. If you dont know your ip you can goto whatismyip.com or just goto google and type "whats my ip" in the search and it will show automatically in the first of the search.
    If your using vsp or shared make sure to ask the hosting co. what type of security they have in place and ask them to make sure to set it up for you and your site because you want it. Just like the guy said above $1.25 at hostgator is worth it. Make regular backups of your sites and save them on your computer an external drive, or somewhere else other than your server. On dedicated servers have them back up weekly onto a secondary drive. Use the security plugins mentioned above in the other posts for wordpress.
    Make your usernames and passwords something you can remember, but not too easy. Maybe your favorite fruit or hobby and your birth date or some other numerical figure that is easy for you to remember, but not others. ie... Fishing042077 (fishing and maybe your kids birthday) for example. Hopefully this helps a little and sorry to hear your sites got hacked. In a nut shell, that sucks.
    You can check your index files or your files in general and see if they just replaced your index file, if so make sure you chmod your index properly and make sure other file permissions are not set to 777 except for the ones that have to be. Just a suggestion. If its just the index file., ie.. you have the main one .php and the new one your seeing is .html delete the html index as it has precidence over the .php file., but check the code to make sure that its the hackers index file and not your own. You can simply type in your url and watch your browser to see what the url reads. Ie.. if your site is mysite.com and it now points to mysite.com/hack.php there is a redirect to the hack.php file.
    The best thing is to check your index file and see if there are 2 now. 1 html and 1 .php and check the code. For instance you said their is videos there now. Check the index file and see if the codes are their for embeded video. Your servers will have a protocol to where it will pull up the .html extension first, then the other extensions secondly. ie.. php , aspx, ect. depending on your servers being linux or windows.

    For more advanced users you can also block ips of known hackers or countries via the .htaccess files. (google it)

    Anyway if you find out the code is just in the index file and you have an original index file or a recent backed up one. Delete the hackers index file and upload your backup copy index and check to see if the site is working properly. If so... backup your site and get the heck off the servers that just got hacked.

    Just a couple suggestions. Hopefully this helps a little.
    One more suggestion...
    Check the hosting companies support fee's some will charge nothing for updates and help while others charge upward of $75 an hour.
    Make sure their is live chat support and not just ticket support.
    Make sure that when you do click on live support you get a live support operator and not just an email contact that looks like live support.

    One company that not to many people know about that has gotten extremely good is a company called Apthost.com - I was with them for 3 years with my dedicated servers and their help is second to none. Absolutely amazing support and they are very tech savvy. If it needs to be escalated their level 2 and level 3 support is also amazing and they never charged me a penny more and the problems were fixed very quickly. Sometimes within less than 30 minutes.
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  • Profile picture of the author NicheSavvy
    Great advice from all!

    I've wanted to secure my site before I experience this type of trouble - now I have more of an idea how to do this.

    <I found more good info in another thread when I searched for securing wordpress>

    After your blogs are fixed, a good cloning/ back up plugin to use is either
    WP Twin or Backup Creator.

    WP twin has an additional plugin where it automatically makes a clone however frequently you want it. You just have to ftp it from your host to your pc.

    I have made a 'Master Blog' clone with WP Twin. It has the blog set up with all the changes and plugins in place so I just upload it to a new WP install and bam! I have my site almost done.

    I just have to add a new admin / password, change the theme and add info specific to that site.

    It saves me lots of time!

    HTH

    Karen
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  • Profile picture of the author melad
    If you have problems with your website, I suggest you contact your domain company.

    taleamsystems.com
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  • Profile picture of the author seowarriors
    I addition to all the above suggestion u also add to disallow all the hacking bots in the robots.txt so that avoid the attack in future from those idiots hackers.
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  • Profile picture of the author canada94
    It happened to me a couple of weeks ago, i panicked too.lol Just contact your hosting company, mine was Hostgator, and within a couple of hours it was back to normal, one of the Warriors informed me about it too, i had no idea.
    It was recommended that i changed my passwords every week.

    Hope this helps


    Kevin
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  • Profile picture of the author eltara
    Hi to each and everyone in this thread before my post here,

    ((( Thanks for all you guys and gals advices!!! )))
    Due to your advices, recommendations and emotional supports I have received for the past several days, I have managed to rebuild my sites successfully.

    Once again, thank you so much!!!

    *A bow of thanks & gratitude to everyone*

    With Regards & Sincerity
    Eltara
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  • Profile picture of the author benrpalmer
    I also recommend moving over to Hostgator
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  • Profile picture of the author riaanvdl
    If you are using a CMS like joomla or wordpress then make sure that you update to the newer versions as soon as they are released.
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  • Profile picture of the author BudgetSEO
    Originally Posted by eltara View Post

    Hi ...

    My sites are all being hacked and I just found out today ...
    what should I do ???

    I am so destavated and depressed about it ...

    Can someone advise me??

    Regards
    There are some basic rules to secure your website, which include but are not limited to
    -Not using 'admin' as the username
    -Securing core files
    -Installing a few security plugins that protect your website from injections and hacking attempts

    I'm not sure if you used fantastico to install the wordpress, if you did, it might be risky. Also not sure if you are using a free theme, if you are, remove it from the server immediately, it has hidden links which naked eyes cannot see!

    Check if your computer has a virus or malware.

    Lastly check if other sites on the server are affected?, if they are, time to switch hosts!

    If you need assistance in fixing the security holes, feel free to drop me a PM.
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  • Profile picture of the author Green Diamond
    Host them some where secure.
    Change you password & ask your host master to run a php shell script finder.

    Normally people that hack into your website will leave some script called php shell in order to own your box again & again...

    if you need help let me know.
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  • Profile picture of the author ChristianMCruise
    Report them to Norton Security and cancel your cards ASAP!
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  • Profile picture of the author techbul
    If it still helps, I also got my websites hacked and upon contacting and threatening Justhost support, I got someone to un-hack them for me
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    • Profile picture of the author BudgetSEO
      Originally Posted by techbul View Post

      If it still helps, I also got my websites hacked and upon contacting and threatening Justhost support, I got someone to un-hack them for me
      LOL, that's the most crazy thing I've ever heard.
      From my personal experience, Hostgator is pretty much secure
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      Let me Secure your wordpress website for the price of a small Pizza
      Weather Balloons Election Supplies
      If you need the ''cheapest'' quote, don't waste your time contacting me.
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  • Profile picture of the author Pauline Bennett
    I had my sites hacked just over a week ago, I am with Hostgator and they were great had my sites up and running again within a couple of hours. I would recommend moving all your sites to them as they have great service!
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  • Profile picture of the author Bluekoala
    What would happen if you run ad aware on your computer??
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    Post all your back-links here: Backlink Me
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    • Profile picture of the author elliek
      I've been with Hostgator for years. Love them and they will stay on top of your sites. However- they are not "Hack Proof". I've had almost all of my sites on 3 Reseller Accounts hacked into and the email accounts used for sending thousands of spam emails. Hostgator immediately cleaned up the scripts and changed the cpanel log-ins- before I even knew about it. But I had to remove all of the "failed emails." I hate it too. I am always amazed at how utterly vile some people can be. I guess it just comes with the territory of working on-line.
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