I just figured it was time to balance the game and brag on some of my GREAT customers...
How about the one that wanted to pay me $x for limited exclusive resale rights for a product of mine. I countered at $x+500 - and it was in my PayPal account an hour later. We both felt we got a great deal.
How about the offline client that paid my rate without batting an eye, and when the conversation turned to a monthly management fee, said "Just bill me what you think is fair for what I need you to do, I trust you".
How about the WSO customer that contacted me to say, "Thanks Michael, great product... I just bought it again because I thought you deserved more for your hard work."
How about when I had an emergency situation that caused me to really mess up a mailing to my customers...bad... after I discovered my error, I sent an apology and had an inbox with a bunch of messages like, "No problem Michael, I'm just glad you're OK... Praying/hoping/wishing well for you and your situation."
It's stuff like this that keeps me going when it gets rough. Never forget that your customers are people with hopes, dreams, and weaknesses just like you.
Treat them with dignity and respect and I guarantee it will come back to you.
Even the folks that I kind of feel like poking with a sharp stick might just need some good old fashioned kindness... so I do my best to give it to them. It's amazing how few problem customers I have.
I know many of you here on the forum are some of my great customers... Thank You!