Hope you all are doing great. I will be glad to hear your views on this. I outsourced a job to an Indian guy I got on fiverr. Because of the complexity of the job, it ended up costing me over $2000. I was carried away by his initial sincerity so I did not sign any contracts.
It got to a stage where my client wanted a certain function, he billed me extra, I paid him and gave him the details. He by passed all other details and did only one aspect. When my client wanted to use the software, all the functions were not complete. When I confronted him, he said I must pay for every other function.
When I asked him why he didn't tell me earlier about the extra payments, of course, i got really angry, he replied with all sorts of vile words. Now, my client is not satisfied after $2400 payments, and he is extremely rude. How will you handle a case like this? I have all the skype chats and email communications we did. Any ideas of what next to do will be greatly appreciated.