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PayPal/ClickBank/Authorize.Net - Some thoughts on annoying your customers

by JazzOscar
4 replies
From the point of view of a customer who wants to do his accounting in an orderly way, I have over time built up some impressions when it comes to the different payment systems.

My impressions go like this;



If you buy from someone selling through PayPal you get
  • an ok receipt when first buying
  • an ok receipt each time you pay if it's for something with recurring payments
  • an easy way to cancel/unsubscribe
If you buy from someone selling through ClickBank you get
  • an ok receipt when first buying
  • an ok or no receipt each time you pay if it's for something with recurring payments
  • an easy way to cancel/unsubscribe
If you buy from someone selling through Authorize.Net you get
  • a substandard or no receipt when first buying
  • a substandard or no receipt each time you pay if it's for something with recurring payments
  • extra problems/steps when you want to cancel/unsubscribe. You often must do some searching to find out how to do this. There's usually a lack of automated systems, making it necessary to do it by email or phone. This even can cause you to have to pay for extra months on a subscription because you're not able to get your cancellation/unsubscribe in front of the seller in due time.
I've also noticed that many of the top marketers use Authorize.Net. Those are often the same marketers trying to teach others about having good systems in place in their businesses. I find it interesting that those marketers at the same time use business systems that make the task of an orderly business conduct difficult for their customers. Accountants and authorities usually don't like to see your accounting being based on copies of bank withdrawals with no clear spesification about the kind of goods you've paid for.

Somebody else sharing my impressions?
#accounting #authorize.net #clickbank #paypal #thoughts
  • Profile picture of the author JazzOscar
    I'm not sure if I'm allowed to bump a thread like this.

    I just found it a bit odd that no one else had a comment on what I wrote and thought I perhaps had posted on the wrong time of the day for many of you.
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    Oscar Toft

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  • Profile picture of the author Dan C. Rinnert
    That's not really a reflection on Authorize.net though. PayPal and Clickbank provide those things. Authorize.net is just a credit card processor. It is up to the seller to build the necessary systems around it for producing a decent receipt and subscription/cancellation processes.

    If the seller hasn't done that, that's more a reflection on the seller's priorities, no? That they are more interested in getting the money than they are in providing a good experience for their customer?

    It could be, too, that a number of people just aren't aware of what all they need to do to build a website. They may get sold on the benefits of using Authorize.net over PayPal, but then they might never be informed of all the things they should do (that PayPal has already done and built-in) that can make the buying process better for their customers.

    Or, they switch from PayPal to Authorize.net and never come to realize how much PayPal was really doing for them, and so they never duplicate the efforts on their end once PayPal is no longer involved?
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    • Profile picture of the author JazzOscar
      Originally Posted by Dan C. Rinnert View Post

      That's not really a reflection on Authorize.net though. PayPal and Clickbank provide those things. Authorize.net is just a credit card processor. It is up to the seller to build the necessary systems around it for producing a decent receipt and subscription/cancellation processes.

      If the seller hasn't done that, that's more a reflection on the seller's priorities, no? That they are more interested in getting the money than they are in providing a good experience for their customer?-----
      I agree with you Dan. In fact I was going to mention the possibility of the fault being on the seller in my first post, but then I forgot.

      As you say it's a reflection on the seller's priorities.

      What's interesting is that many of those sellers are among the really big guys. I think they show some kind of disrespect for their customers by the way they conduct this part of their business.
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