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Somebody else having problems with Hostgator?

by Luis Vaugier
18 replies
Hi! I know that if I want to solve a problem with my hosting I have to reach their client's support, just want to know if somebody else is having the same problems I have.

About 2 weeks I've got an email from Hostgator saying that they'll move my sites to a new server with new hardware, they did, a week or so later I've got an email saying that my sites where suspended because they where using too much CPU(I hated this, really really hated it) , they suggested me to instal a plugin to clear cache, I did, they put back my sites, now my sites are extremely slow and sometimes they don't load, I never had this problems until they changed the hardware.

I've contacted support several times,they fix one thing, break another.

Somebody else having same issues or is just me?

Thank you!!!
#hostgator #problems
  • Profile picture of the author TheContentAuthority
    Luis,

    Sorry to hear you are having issues. I only have one site hosted with Hotgator and I have not noticed nay issues with it. From what you describe, this sometimes can happen no matter what host you have (although some can be more touchy with their bandwidth than others). Have you tried adding code to your server configuration file to make the sites faster? For example if you serve scaled images, set a longer expiration date on resources that don’t change that often and combine images into sprites that are commonly served together, you can decrease the amount of load time on a web page.

    Run your sites through Google’s page speed analyzer and it will give you some ideas,

    https://developers.google.com/speed/pagespeed/

    Hope that helps you,

    Shawn
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  • Profile picture of the author Kingfish85
    Originally Posted by Luis Vaugier View Post

    Hi! I know that if I want to solve a problem with my hosting I have to reach their client's support, just want to know if somebody else is having the same problems I have.

    About 2 weeks I've got an email from Hostgator saying that they'll move my sites to a new server with new hardware, they did, a week or so later I've got an email saying that my sites where suspended because they where using too much CPU(I hated this, really really hated it) , they suggested me to instal a plugin to clear cache, I did, they put back my sites, now my sites are extremely slow and sometimes they don't load, I never had this problems until they changed the hardware.

    I've contacted support several times,they fix one thing, break another.

    Somebody else having same issues or is just me?

    Thank you!!!
    Unfortunately that sounds like a spitting image of how all of the previous EIG migrations went after the purchased other companies.

    You'll get about 50 people that reply to this thread saying they're the best company to ever walk the planet but I'd suggest that you start looking for a new provider.
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  • Profile picture of the author sweetcrabhoney18
    I had a problem with hostgator recently as well. And they couldn't really fix that problem. I came here and was pointed to some sources for new hosting providers. Right now I'm in the testing area of these hosts I picked. While hostgator has a good rep -- this EIG thing has turned all that around completely.

    Best of luck with your sites.
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    keep moving forward

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  • Profile picture of the author Luis Vaugier
    I always liked the service at hostgator but right now I'm hating it :/ hope this get's solved soon
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  • Profile picture of the author badlimey
    I wanted to do some research on how I.S.P.'s could offer unlimited bandwidth. After Google'ng the problem I couldn't find a satisfactory answer and so (being in Houston) I decided to go to Hostgator and apply for a job as a support tech, which I got.

    I discovered on day 1. that it's really not an issue of bandwidth (which of course is a finite resource), it's a question of load on the CPU, which has caused you to piss them off.

    On day 10 of the training program, about an hour before I was getting ready to quit I took a call from someone and somehow the conversation got turned around to marketing. At the same time the CEO of Hostgator, a fat little arrogant turd whose name I can't even remember decided he would choose that call to monitor.

    Before I had a chance to say I wasn't spying just gathering industry knowledge he told me I had too much knowledge for the level of my position and called me a spy. Couldn't make eye contact though! He had his cronies walk me out of the door. It was free beer day too!

    If you want to avoid issues like this get a co locate deal with a data center.
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  • Profile picture of the author datingworld
    I received similar email and after few days a follow up email... but everything is fine on my forum ...
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  • Profile picture of the author CyberAlien
    Send an email to feedback@hostgator.com to get in touch with their management and let them know what's happening.
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    • Profile picture of the author Kevin Birch
      Yes, I am suffering the same issues - with a number of sites having far too much down time. They haven't mentioned the CPU usage thing to me though . . .

      And the support is extremely poor (with huge delays either on the online support or via their ticket system) Sadly a while ago they offered excellent and timely support. I think they must be suffering as an organisation.

      Hostgator are making my life an absolote nightmare right now - I have started to lose offline feepaying clients. . . .

      I'm also needing good recommends for hosts - hosts that offer top notch support!
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      • Profile picture of the author Kingfish85
        Originally Posted by Kevin Birch View Post


        I'm also needing good recommends for hosts - hosts that offer top notch support!
        What are you requirements? Budget, types of sites you're looking to host etc etc?
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        • Profile picture of the author AnniePot
          I needed to resolve an issue with HostGator around 6 weeks ago. They took 52 hours to respond to my Support Ticket, but I have to say, the problem was then fixed fast.

          I have no problem with their technical abilities, but their response time is now abysmal. In the past they often responded within the hour.

          An associate recently moved all her hosting to Scala Hosting and so far she's very happy with them. Next time I set up a new domain I may open an account with them too.
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  • Profile picture of the author persianprince
    I used to be hosted at Hostgator but they also shut one of my sites down for using too much resources or something. It really sucked. I use other hosts now that are better for me. Cheaper too.
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  • Profile picture of the author Patrick
    Hostgator was sold out to EIG a few months back.

    EIG has a reputation of buying good hosting companies in the past and then making them crap.

    Their current customer support is a good example of "nonsense" where you ask something, and they keep on copy/pasting the generic sentences they have been asked to send when they "don't know what the customer is asking"

    Some of my clients also faced issues with hostgator, and all the times that I contacted their support for help, the only thing they could give me was ridiculous and stupid answers.
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  • Profile picture of the author twelveo
    Since many are having problems with hostgator
    Are there any recommendations ?
    I've been with hostgator for quite a while.
    But my websites don't get alot of traffic, would be good if i prepared for the day my sites fail
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    • Profile picture of the author Kingfish85
      Originally Posted by twelveo View Post

      Since many are having problems with hostgator
      Are there any recommendations ?
      I've been with hostgator for quite a while.
      But my websites don't get alot of traffic, would be good if i prepared for the day my sites fail
      What types of sites are you hosting, features you require & what's your budget?
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      • Profile picture of the author Gonzosan
        I use Hostgator and I haven't had any issues thus far, but this is troubling. I may start preparing to move to another hosting company the moment I start seeing any issues. Sad that such a great company seems to be doing bad now. As far as other hosting companies go, the only other one that seems to be recommend highly is BlueHost. That's the one I'd probably look into transferring to.
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  • Profile picture of the author Randall Magwood
    You may want to switch to another hosting provider. Yahoo Webhosting is very good. They offer alot of features and tools for marketing to get alot of traffic to your site, alot of security tools including SSL and Verisign & Norton, and even secure FTP... along with 24/7 customer support.

    Hopefully the situation you're going through with Hostgator will improve. I've used Hostgator and i've never had a problem with them, and their customer support is good too.
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  • Profile picture of the author persianprince
    I never use support from hosts because if everything works fine, why do you need to contact support? I can figure things out myself usually with google.
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  • Profile picture of the author Radium
    What I have noticed lately with HG is that my WordPress sites are down at times and after a few minutes of refreshing it goes back online. I'm not even driving any traffic to them yet. :confused:
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    Web Design & Digital Marketing || I am not afraid of failure. I fail every day. My goal is simply to have more wins than failures. Failure is often one of the first parts of success.
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