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Cloudflare Support

by scottmacair
9 replies
Anyone here using Cloudflare? I signed up recently but there support appears to be dreadful i.e. non existent.

I wouldn't mind so much but i'm a paying customer - how anyone in the web hosting industry hopes to flourish without top notch customer service is beyond reason.
#cloudflare #support
  • Profile picture of the author firentire
    Usually can take up to 24 hours to get an answer, but you may want to take in consideration that CloudFlare is a free service.
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  • Profile picture of the author firentire
    Basic cloudflare, which most of the people use, it's free. I assume that you have the PRO version.
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  • Profile picture of the author andreasdl
    It's a great service. I use it daily (the free one).
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  • Profile picture of the author CyberAlien
    What don't you just call them? 888.99.FLARE

    It's not technically for tech support, but their sales team may be able to get a ticket escalated.
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  • Profile picture of the author Kingfish85
    Did you sign up on your own or are you activated through a hosting partner? We have no issues at all getting in touch with support for our customers..
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  • Profile picture of the author IMMer1975
    Admittedly I use the free version so I would expect to be lower in the priority queue. However I did experience an issue once relating to an internal IP conflict (!) and my site was down. While 24 hours for a response is normally perhaps ok, it's not when your site is down. The irony is that I have seen endless reviews on the web that even paying members are getting sub-par support, which is a shame because it is a great product. Good luck getting it resolved.
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  • Profile picture of the author damoncloudflare
    While this is an older post, I did want to hop in and apologize. Our support coverage is almost at 24/7 now, so you shouldn't expect long delays in getting at least a first response from someone on the team (we recently opened an office in the UK as well & now have additional coverage outside of USA working hours).

    Priority support is provided to Business and Enterprise customers first, then Pro & then free.

    Sorry about the bad experience.
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    Damon
    CloudFlare Community Evangelist

    Tips for using WordPress with CloudFlare

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