How one of my buyers has stolen me $300+ using Fiverr and Paypal

76 replies
Hey Warriors!

I experienced something really bad with Fiverr. Here is my story.

I'm a freelance web developer / web designer and I work on Fiverr since 4 months where I provide my services to some customers. I'm actually level 2 and I had several big orders (more than $1000 of gigs) for complete websites.

Several months ago, one of my customers asked me to make a complete website for him. He provided me some mockups and all the specs he wanted me to develop for him. He gave me a lot of details and I accepted the work. Since it was my biggest order on Fiverr ($1500), I accepted to make a really complete website (which costs, in fact, more than $1500) with a lot of revisions for him. There were different stages for the development of this website, and I initially accepted to make the first one (for $1500). I succeeded to make this and he (my buyer) was really happy of my work and he let me a lof of positive feedbacks on one of my gigs. When it was the time to pass to the stage 2, he made me a "good" offer of $2000. But I didn't accept it, since he asked me to make a complete payment system (a little like Paypal, of course, much more simple than it) but it was not something I could really do since I had not a lot of knowledge with payment systems. I was not really happy of my choice but he thanked me for the work I did and he told me that he finally found someone else to do the work. To forgive (even if I didn't have to do), I proposed him to host the website I developed for him on my own dedicated server... I also created some FTP and database accesses for him (for this point, I asked the permission to the Fiverr Customer Support, since it's a little "out of Fiverr", and they accepted to let me do it). Until yesterday, he was still developing his website on my server and his domain name is still linked to my server. But here is why I stopped its accesses.

Two days ago, I received a lot of messages from Fiverr, these messages said this :

"Hi XXXXX,
We have been informed by PayPal that a dispute was opened for your order #XXXXXXXXX: TITLE OF THE GIG. As a result we are forced to cancel this order and ask that you discontinue your work."

For several orders of $40 each... AND, Fiverr removed the amount of all of this from my balance : for the moment, it's $300. But I guess that the buyer will remove the rest.
I had nothing to say. The work was done, the buyer has the sources and my work but my money is gone. Here is how Fiverr is NOT a safe place for sellers.

On my Paypal account, I had nothing, but they also opened a dispute, and I am now with -108$ and my account seems to be restricted. I can't remove my bank account or my cart from Paypal until I refund Fiverr. It's really, really frustrated, because I have made the work, and my money is not here anymore, and moreover, it was for a work I made 3 months ago, were the buyer let me some positive feedbacks. Today, a part of his orders have the status "cancel" and he has been entirely refunded for these orders. I'm really angry and I don't know what to do .

Fiverr told me that the bank of the buyer has block his cart, maybe because he paid with a stolen one. But in this story, I am the victim.

I want to point out the fact that I have always respected the Fiverr TOS.
If you have some suggestions... I will hear you.

Thanks,
Axel

EDIT : Almost one year later, here is my answer with some good news about the situation.
#$300 #buyers #fiverr #paypal #stolen
  • Profile picture of the author sminozzi
    Hi
    Sorry know about that and thanks for share.
    Good luck.
    Bill
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    • Profile picture of the author extrememan
      Man, I'm sorry to hear about your problems with your buyer and with Fiverr. I haven't come across something like this before. I hope you resolve this and quickly.
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  • Profile picture of the author dmeirx
    man thats really bad sorry for that and thanks for sharing...
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    • Profile picture of the author Simon Farmer
      Feel bad for you man. I had a similar experience myself. It's not nice and it's a shame that there are people out there who have no problem doing wrong to others.

      I wish you the best of luck mate.

      - Simon
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  • Profile picture of the author MouseandMice
    I'm sorry, brother.

    I know how tough it must be for you right now because that money was something you already had counted on.

    Just take comfort knowing that the universe will most definitely get back at him... ten times over.

    And the universe will most definitely make it up to you as well.

    Everything evens out.

    I know that doesn't get you the $300... but hopefully it makes you feel a tad better.
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  • Profile picture of the author huester
    Dude, That downright sucks. I hope everything works out for you. We should have a blacklist website with serial refunders or people like that.
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  • Profile picture of the author tpw
    Once the bank reverses the transaction, there is nothing Fiverr can do for you.

    PayPal might be able to help, except that in this case, Fiverr was the seller -- not you.

    The reality is that this does not say anything bad about Fiverr or PayPal. It is just one of those things that sometimes happen to people who are doing business online.

    Your PayPal account is likely jacked up, because you now how a negative balance at PayPal, and they are concerned that you will not be able to repay them.

    Fiverr is in the right to expect the money returned that you were paid, because they cannot guarantee you that every buyer is legit.

    Your buyer is the ass wipe in this situation and no one else, but you are liable to Fiverr and PayPal to repay that money.

    I hate to tell you that you are kind of screwed here. You must repay the money to PayPal and to Fiverr, or simply close your business and go get a job.

    Even if you close your business, you are still on the hook to make sure that PayPal and Fiverr are reimbursed for this deal gone bad.

    When a customer reverses a transaction, there is nothing you can do really, except bite the bullet and move on.

    This falls under "the cost of doing business".
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  • Profile picture of the author SurrealPSD
    You can eliminate the 'costs of doing business' considerably, by not operating within the sphere of 'amateur alley' over at Fiverr. Douchey cheapskate clients and a payment system where you have zero control.

    I feel your pain mate, Ive had similar incidents happen - but I toughened up over the years and use bank transfers now, half before work commences, half upon completion.

    These scenarios are practically non-existent for me now. Learn from it
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    • Profile picture of the author swiftreaction
      Originally Posted by SurrealPSD View Post

      You can eliminate the 'costs of doing business' considerably, by not operating within the sphere of 'amateur alley' over at Fiverr. Douchey cheapskate clients and a payment system where you have zero control.

      I feel your pain mate, Ive had similar incidents happen - but I toughened up over the years and use bank transfers now, half before work commences, half upon completion.

      These scenarios are practically non-existent for me now. Learn from it
      I agree with you whole-heartedly there. If you can eliminate Paypal from your business the better off you will be. Paypal is not seller-friendly, and from the looks of things, Fiverr isn't either. It's a bit extreme that a customer would reverse all of the transactions for the work you've done for them in the past, but sadly, that's a reality you may have to face very soon. Your best bet at this point is to just consider his business a loss, and focus on trying to save your accounts. In the future, don't use Fiverr to prospect for large projects and don't use Paypal to process large sums of money.
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  • Profile picture of the author focusedlife
    @fraxool - DAMN!!! That sucks. I am sorry that happened to you, however, I used fiverr to build a list of buyers by doing work that was done in advance.

    I never advise people use fiverr they way they obviously think its intended.

    Its like the whole featured seller thing...most people don't realize that the featured seller thing is there for fiverr...not necessarily for the sellers that get featured.

    Fiverr's objective is to pimp YOU out...you've got to figure out ways to reverse that process to make it a better experience.

    Unfortunately, your virtues, which definitely make you a good person here, kept you from getting screwed over and NOBODY, it appears is going to come in and save you.

    I'm sorry for you, however, advise you to consider pre-emptive protection for next go around.

    Don't give up on Fiverr...its a great platform, but don't just allow them to force you through their mice maze.

    Think about how to leverage better.

    Hope that was helpful.

    Regards

    Los
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  • Profile picture of the author Istvan Horvath
    I don't feel sorry at all when hearing stupid stories like this...

    As a reminder: what was the name of the site you were dealing with? - Oh, fiverr... as in five dollars.

    So WTF you were doing there accepting a $1,500 order? Are you nuts?

    Anything above $1,000 with unknown individuals should be done through escrow and with milestones. Didn't they tell you that in the elementary school?

    Lesson: a $5 gig is one thing and a $1,500 project is another thing that might be over your head if you are treating it as a $5 gig
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    • Profile picture of the author SurrealPSD
      Originally Posted by Istvan Horvath View Post

      I don't feel sorry at all when hearing stupid stories like this...

      As a reminder: what was the name of the site you were dealing with? - Oh, fiverr... as in five dollars.

      So WTF you were doing there accepting a $1,500 order? Are you nuts?

      Anything above $1,000 with unknown individuals should be done through escrow and with milestones. Didn't they tell you that in the elementary school?

      Lesson: a $5 gig is one thing and a $1,500 project is another thing that might be over your head if you are treating it as a $5 gig


      This. Exactly this ^
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    • Profile picture of the author patadeperro
      There are some times when the harsher advice is the best, this is one of those cases, take this advice, bite the bullet and move on.

      Originally Posted by Istvan Horvath View Post

      I don't feel sorry at all when hearing stupid stories like this...

      As a reminder: what was the name of the site you were dealing with? - Oh, fiverr... as in five dollars.

      So WTF you were doing there accepting a $1,500 order? Are you nuts?

      Anything above $1,000 with unknown individuals should be done through escrow and with milestones. Didn't they tell you that in the elementary school?

      Lesson: a $5 gig is one thing and a $1,500 project is another thing that might be over your head if you are treating it as a $5 gig
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    • Profile picture of the author SteveFinch
      Originally Posted by Istvan Horvath View Post

      I don't feel sorry at all when hearing stupid stories like this...

      As a reminder: what was the name of the site you were dealing with? - Oh, fiverr... as in five dollars.

      So WTF you were doing there accepting a $1,500 order? Are you nuts?

      Anything above $1,000 with unknown individuals should be done through escrow and with milestones. Didn't they tell you that in the elementary school?

      Lesson: a $5 gig is one thing and a $1,500 project is another thing that might be over your head if you are treating it as a $5 gig
      One of the rudest responses I've seen on the warrior forum. Not a lot of empathy there at all.
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      • Profile picture of the author Kay King
        You are arguing with a comment made one year ago? Seriously?
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  • Profile picture of the author timpears
    Don't give up, fight it. You have the positive comments from him verifying he accepted and was satisfied with the work. That should help you get your money back.

    Don't accept this lying down. Fight it with all you have and show the bank the evidence the customer was satisfied. You do have a good chance of winning.

    When ever you are doing web sites for people, like Flippa etc, it is always a good idea to make a CD of the site and mail it with tracking. That way you have a record of the delivery.
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  • Profile picture of the author Mrnace
    I was looking to use fiverr to get a logo done for my site, but think I will avoid it now.

    Sorry to hear what happened mate. it will sort itself out I am sure.
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    • Profile picture of the author bwh1
      Originally Posted by Mrnace View Post

      I was looking to use fiverr to get a logo done for my site, but think I will avoid it now.

      Sorry to hear what happened mate. it will sort itself out I am sure.
      What the heck has this to do with the OP:confused:

      And about the issue discussed here, it's good to know this for the new opened 500 bucks GIG's for top level sellers.

      Keeping you risk low is most probably the best thing to do here. Bigger deals have to be taken onto another level.

      G.
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  • Profile picture of the author kencalhn
    when it comes to hiring coders, I used to use scriptlance.com since it had a built-in escrow system. for a lot of things it's probably smart to use escrow services so buyers cannot hire someone, then cancel/cb the payment. scriptlance used to work so very well, I'd had a lot of projects done there, sad to see it go
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  • Profile picture of the author saini1shop
    I only understand one thing, Fiver is a big waste of time if you are planning a good business by providing services.

    There are better options Elance / oDesk

    Service providers always grow with time on such good places as they make their reputation over time. Moreover money is safe for both Client and Service provider.

    The best part is they DO NOT USE PAYPAL.

    PayPal is a NOT the way to go if you are a service provider.
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  • Profile picture of the author RobinInTexas
    The most important thing for you to do right now is to make payPal whole. Bring your account up to a small positive, just a few $$ like $5 or $10. They really don't want EVER to have accounts with a negative balance. They are not a bank or finance company.
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    ...Even if you're on the right track, you'll get run over if you just set there.
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  • Profile picture of the author ParkerArrow
    Do not forget to rate this buyer; I've noticed that Fiver V2 allows the seller to do this. Good luck getting another developer after pulling something like this.

    Also, there are some measures designers could take against deadbeat clients. They are not guaranteed but maybe worth a try. That CSS Kill Switch idea looks interesting....

    You might be smarter to drop the whole thing. This is also a good reason why entrepreneurs should only use the host site's system payments and never accept personal money orders or other workarounds, because your bank will hold you accountable for their bounced checks.

    Sorry to hear about your trouble. May your next customer value your service, and may you be just a little wiser about spotting compatible customers. Good luck.
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  • Profile picture of the author OscarTheDog
    Hmmmm.....

    You seem to be getting a lot of mixed messages here. I tend to agree with FocusedLife. Most people who are "down on Fiverr" really don't know how to use the site to its highest advantage. I am a Top Seller and have a Featured Gig on that site. And just like FocusedLife said, I initially felt completely overwhelmed. I was 100% unprepared for the onslaught of orders once I hit the "featured" and "top" slots. Now, I just take the featured gig down every so often. No big deal. No one ever said that you had to sell on Fiverr 24/7. That's the beauty of it.

    But Fiverr is a good site if you use it solely to locate new quality clients. Although it is against the rules to solicit the customers to follow you OFF of Fiverr, if you do a good job, the customers will solicit you! And pay you butt loads!

    Like me, they use Fiverr to "shop for new talent". I am shopping for new customers (only the ones that I really like and that will actually PAY will get my long-term commitment). Yes, some of the customers are "cheap", but WF's got them, too. Sorry guys, but it's true. That's just the price of dealing with people in business, in general. You can absolutely control the clients that you get on Fiverr, but you HAVE to write that gig PERFECTLY!

    Anyway, I am on a tangent. I don't think this is Fiverr's fault. It's the donkey who ordered from you. It is scary when you sell gigs that expensive. I just re-wrote an eBook for someone for about $600. But I always thought that the "safety net" was that Fiverr kept your money for two weeks before you could withdraw it....to keep these types of issues from happening.

    I am sort of surprised that this occurred AFTER the two week time frame. If I were you, THAT would be the point that I would make next with Fiver Admin. Be nice to them though. You really do want them on your side. Just ask for more clarification before you go postal.

    Good luck!
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    • Profile picture of the author bwh1
      Originally Posted by OscarTheDog View Post

      Hmmmm.....

      You seem to be getting a lot of mixed messages here. I tend to agree with FocusedLife. Most people who are "down on Fiverr" really don't know how to use the site to its highest advantage. I am a Top Seller and have a Featured Gig on that site. And just like FocusedLife said, I initially felt completely overwhelmed. I was 100% unprepared for the onslaught of orders once I hit the "featured" and "top" slots. Now, I just take the featured gig down every so often. No big deal. No one ever said that you had to sell on Fiverr 24/7. That's the beauty of it.

      But Fiverr is a good site if you use it solely to locate new quality clients. Although it is against the rules to solicit the customers to follow you OFF of Fiverr, if you do a good job, the customers will solicit you! And pay you butt loads!

      Like me, they use Fiverr to "shop for new talent". I am shopping for new customers (only the ones that I really like and that will actually PAY will get my long-term commitment). Yes, some of the customers are "cheap", but WF's got them, too. Sorry guys, but it's true. That's just the price of dealing with people in business, in general. You can absolutely control the clients that you get on Fiverr, but you HAVE to write that gig PERFECTLY!

      Anyway, I am on a tangent. I don't think this is Fiverr's fault. It's the donkey who ordered from you. It is scary when you sell gigs that expensive. I just re-wrote an eBook for someone for about $600. But I always thought that the "safety net" was that Fiverr kept your money for two weeks before you could withdraw it....to keep these types of issues from happening.

      I am sort of surprised that this occurred AFTER the two week time frame. If I were you, THAT would be the point that I would make next with Fiver Admin. Be nice to them though. You really do want them on your side. Just ask for more clarification before you go postal.

      Good luck!
      Your post made me think a bit about this case and you are right - what's the 2 weeks for if not to make sure that a seller get's his money?

      After all -Paypal sends money to FIverr - Fiverr keeps money till the deal is cleared - Fiverr gives you the money.

      If the transfer would be DIRECTLY between you and Paypal, and Fiverr would keep a share during transaction, then I think the contract is between YOU and the BUYER.

      But here I think that Fiverr is a reseller what makes them automatically co-responsible for ANY trade.

      If you can proof that your job was delivered as offered and the buyer initially accepted the work, then I think it's Fiverr which has to deal with such a problem.

      I think here is the problem - your work was marked "accepted" by the buyer or not?

      I totally agree that you have to get Fiverr on your side, so be nice and don't bash them or you will loose all your options.

      Another thing is - Paypal accepted a "dispute" for digital deliveries?

      I always thought that they don't accept claims and disputes for this.

      Can be that they guy used a stolen CC as you said, that is a possibility .

      Hope you can get some of the money back.

      G.
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  • Profile picture of the author Kevin Maguire
    You call up Paypal customer support. And you tell them. The buyer is attempting to file a dispute against an intangible service.
    You link them to any proof you have of delivery if you have. But to be honest you wont have to prove delivery of anything. Intangible products/services are not tangible so are not given buyer protection. They are not given seller protection either. So it's a case of, whoever takes it to dispute first, loses.
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    • Profile picture of the author RobinInTexas
      Originally Posted by Kevin Maguire View Post

      You call up Paypal customer support. And you tell them. The buyer is attempting to file a dispute against an intangible service.
      You link them to any proof you have of delivery if you have. But to be honest you wont have to prove delivery of anything. Intangible products/services are not tangible so are not given buyer protection. They are not given seller protection either. So it's a case of, whoever takes it to dispute first, loses.
      If there is a negative payPal balance, it is likely there was a chargeback from a bank, payPal cannot undo what a bank has done.

      As I said before he needs to make payPal whole before they cancel his account.
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  • Profile picture of the author Social App Zone
    I do similar types of work but via a Freelancer site. This means the money goes direct into my bank account. There is no need to use PayPal unless I really want to.

    There is no real way to be screwed over in the way you did.

    Fiverr is probably not the place for this. I would not do web design /development work through there.
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  • Profile picture of the author fraxool
    Wow! Thank you very much for all the comments. I have answered to the dispute on Paypal by providing them some screenshots as a proof that the work was delivered. But I don't think that I will get my money back. But... Who knows for the moment ?

    I have contacted the Fiverr Customer Support and here is the answer I have received :

    Hi Axel,

    Thanks for contacting us. This order was canceled as a result of a dispute made by either Buyer or PayPal and the funds left Fiverr. We will address these issues with the buyer. Please keep in mind that when you don't get paid, neither does Fiverr, and that we want every gig order to be successful.

    If a buyer abused his PayPal privileges, it is something literally beyond our control, but our editorial team is already reviewing this buyer's actions. Please note that we do not reply to disputes as it's in clear violation of our terms of service. Buyers who do file disputes on their payments made to Fiverr, whether intentional or purposely held by Paypal for security screening must resolve those disputes in order to participate again in the Fiverr community.

    Regards,
    Val
    To answer to some of your questions :

    I am a level 2 seller on Fiverr with more than 300 completed orders, a 100% positive profile so, no negative feedback. This buyer gave me some positive feedback with thumb up but since Fiverr cancelled some of his orders, these feedbacks have been removed too. But maybe that Fiverr has a copy of them in their DB, I will ask.

    I have also called Paypal but they told me that there was nothing to do, since I have no physical proof that I have sent something to the buyer... And I have read the idea to send a CD to the buyer, but some people made it and weren't covered for any protection if it's out of eBay. I think that there is not a lot of things to do apart from waiting for the Paypal reply.

    I know that Fiverr is Fiverr but when I initially began my work in this website, I didn't expect to have some buyers for some complete websites like this one. He gave me some mockups and a specification file, so I gave him my quote. He accepted it after several messages and he paid me several times during the project.

    About this buyer, I have a lot of informations : his name, his company name / website...

    Some of you told me to not use Paypal anymore, can you suggest me something else ? But since the issue comes from the bank of the buyer, don't you think that I will have this problem with any other payment system ?

    Thanks again to all of you!
    Axel
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    • Profile picture of the author RobinInTexas
      I suggest you keep using payPal, people trust payPal, and they will be OK with you as long as you don't do anything to raise one of their red flags which are mainly about giving them a reason to anticipate that you are going to scam one of their customers.

      They will not take kindly to maintaining an account with a negative balance. Don't wait for a reply they can't/will not help you if there was a bank chargeback. As far as they are concerned you owe them $$ and there is nothing you can do except give them what is theirs.

      You were scammed by a scammer, move on and get back to making money.
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    • Profile picture of the author Meharis
      Originally Posted by fraxool View Post

      Wow! Thank you very much for all the comments. I have answered to the dispute on Paypal by providing them some screenshots as a proof that the work was delivered. But I don't think that I will get my money back. But... Who knows for the moment ?

      I have contacted the Fiverr Customer Support and here is the answer I have received :



      To answer to some of your questions :

      I am a level 2 seller on Fiverr with more than 300 completed orders, a 100% positive profile so, no negative feedback. This buyer gave me some positive feedback with thumb up but since Fiverr cancelled some of his orders, these feedbacks have been removed too. But maybe that Fiverr has a copy of them in their DB, I will ask.

      I have also called Paypal but they told me that there was nothing to do, since I have no physical proof that I have sent something to the buyer... And I have read the idea to send a CD to the buyer, but some people made it and weren't covered for any protection if it's out of eBay. I think that there is not a lot of things to do apart from waiting for the Paypal reply.

      I know that Fiverr is Fiverr but when I initially began my work in this website, I didn't expect to have some buyers for some complete websites like this one. He gave me some mockups and a specification file, so I gave him my quote. He accepted it after several messages and he paid me several times during the project.

      About this buyer, I have a lot of informations : his name, his company name / website...

      Some of you told me to not use Paypal anymore, can you suggest me something else ? But since the issue comes from the bank of the buyer, don't you think that I will have this problem with any other payment system ?

      Thanks again to all of you!
      Axel
      fraxool,

      There's a lawyer here posting very often. I can't remember his name.
      Maybe someone knows it and and give you the name.
      Anyhow, I would check with him or an other lawyer.
      I think will be cheaper in the long run.
      Nothing to lose and much to gain.

      Meharis
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  • Profile picture of the author ashloren
    If Fiverr or Paypal suspects that the buyer used a stolen credit card for this transaction, that buyer's account should be banned for life and the positive feedback left for the OP should serve as proof that he followed through with his end of the deal, and they should at the very least cut him some slack and work with him on paying back the money over time when it's possible again. That's BS.
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  • Profile picture of the author johnben1444
    Your chances of getting out of this clean is very slim.

    However, even with that slim chance justice can still be done if you
    apply some bit of common sense.

    You got a deal for $1500, it went well, you got review and then suddenly fiverr revokes everything claiming PayPal received a dispute.

    Get your evidence, screen shots, details of everything you did to PayPal and copy Fiverr.

    Fiverr might not have the time to fight this as you will or rather won't.

    If i can recall, there is a place on PayPal that says users should add link or something where they can know if your purchase is completed when making payment.

    Show them your proof of work completed/review left by client
    and if the funds is still in the air, you can win this.
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  • Profile picture of the author ParkerArrow
    Hindsight is 20/20.
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  • Profile picture of the author brainyguy
    You guys dont have any knowledge in Internet business. If Fiverr was a good market place who cares for hard workers they should have an insurance policy.

    Even if it was stolen money fever is responsible in this regard. They should have a better system to verify details like Elance does.

    Worker of course did the work and he shouldnt pay the price on this behalf.

    Elance has an insurance policy on reverse payments.

    Reason: services not rendered

    Unfortunately, this job does not meet the requirements for the Elance Work Guarantee. Therefore, Elance is seeking reimbursement of the chargeback amount from your account for this job. As a reminder for the future, Elance covers you up to $2500 for Escrow jobs and up to 50 Work View hours for hourly jobs when work is delivered in accordance with the Elance Work Guarantee.

    This is how a marketplace should be.

    @Istvan Horvath
    So WTF you were doing there accepting a $1,500 order? Are you nuts?

    Istvan if you dont even know the fiverr system dont comment because wtf dont poke into something you dont know.l

    On fiverr you can order gig packs. If the job needs more money you are supposed to buy gig packs. Say main job says webdesign consultation but to do the actual coding you need $1500. Buyer can buy 300 packs.
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  • Profile picture of the author ibarena
    I second you.
    I was overly excited when I joined Fiverr and felt it as a great website. I posted few gigs related to my article & review writing domain. I got my First order to post a review on Tripadvisor which I did ASAP. The only guideline which I got from buyer was to post 2 5star reviews. I posted it accordingly but almost of a sudden, I got an email from Fiverr that the order needs modifications. The reason was that for one of the post Buyer's profile is non US whereas the place was in US. I made the changes and everything was live. I was expecting an acknowledgement of completion but I got an email again that the order has been Rejected.

    I got a paypal chargeback which is horrible and Paypal put my account for scrutiny. I will never go back to fiverr. They need to change there ToS or they need to put a mechanism to escrow the money till the work is done rather than imposing a claim later.
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  • Profile picture of the author roomservice
    It shouldn't be that hard to find out the personal info of the person who cheated you. As a reward for this scam you could publish the story with his full personal information included.
    Enough people here on WF willing to share that story.
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  • Profile picture of the author Moneymaker2012
    Another story that tells, fiverr is full of scams!
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  • Profile picture of the author parmarjeet
    This happens to me too with $40. I am a SEO expert and lost my money. Not sure whether resellers on Fiverr using this trick to resell our service without paying anything.
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  • Profile picture of the author davidaclark
    Originally Posted by fraxool View Post

    Hey Warriors!

    I experienced something really bad with Fiverr. Here is my story.

    I'm a freelance web developer / web designer and I work on Fiverr since 4 months where I provide my services to some customers. I'm actually level 2 and I had several big orders (more than $1000 of gigs) for complete websites.

    "Hi XXXXX,
    We have been informed by PayPal that a dispute was opened for your order #XXXXXXXXX: TITLE OF THE GIG. As a result we are forced to cancel this order and ask that you discontinue your work."

    For several orders of $40 each... AND, Fiverr removed the amount of all of this from my balance : for the moment, it's $300. But I guess that the buyer will remove the rest.
    I had nothing to say. The work was done, the buyer has the sources and my work but my money is gone.
    Axel
    Firstly, $1,500 for a Fiverr gig is way to much. You should have used an escrow service or similar. However, any largish transaction that you do with Paypal should have a proof of delivery.

    Say you accept an order for a website for $500 and get paid in advance. You create the website then send the website to the buyer on a cd registered or recorded post. You have proof of postage, you could even get proof of delivery.

    All Paypal wants is proof that something was sent. It could even be a blank sheet of paper inside an envelope. As long as you have proof of posting to the registered Paypal address, Paypal should accept that as the agreement has been concluded. This does not help with Fiverr but might protect you in the future.
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  • Profile picture of the author sbucciarel
    Banned
    I've heard Fiverr stories like this before. Move to Elance where they have escrow or someplace else that uses escrow or a safer payment method.
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  • Profile picture of the author lunaleee
    I am really so sorry to hear this story. As far as I know The Paypal or, Moneybookers or othere similar like these there is an complain option. One money sender can create complain after sending money. I think your case was as like this. The client was so cunning/ clever.
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  • Profile picture of the author greenstate
    Sorry pal, God will caught with people like this one. Thanks for the share
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    • Profile picture of the author fiverruser
      Help! I feel like my customer is trying to extort me. The buyer is asking for a refund in exchange of positive feedbacks

      I recently sold 22 orders from one buyer. These orders are for one illustration that costs more than $5. I still don't have add-ons so I just told him to place the equivalent number of orders for it. With mutual agreement he placed the 22 orders on March 13, 2014. I gave him a screenshot of his order on MARCH 20, 2014 and asked if he can give us some time to adjust a few things to make it look perfect. He made some good comments about the screenshot and a few things I could do to make it better "I think the way you drew me is absolutely awesome and the background is just as good. Please feel free to take your time, I'm really in no rush in getting this project, I simply was wanting an update". He agreed to mark the orders as complete but said he will wait to giving feedback until I delivered the revision. Quoting what he said, "You can mark it as delivered since I have seen a screenshot that it's coming along. Just as long as the revisions are made. I will, however, wait on giving the feedback until the final product is finished "

      But like a totally different person he messaged me after 2 hours offering that I refund half his money in exchange of positive feedbacks for all 22 orders. I told him I could only give his money back if he is not satisfied with the revision. This is what he told me "You are welcome to continue making revisions on your own free will as artists to the piece if you like. You are very talented artists, but the I am just no convinced at all that I will be satisfied with the revisions". This is confusing as he just said he liked what I just sent him.
      I asked for one chance to send him a revision before he asks for a refund and he said ok. After 3 days, before the orders are marked as completed I sent him my one final revision (which is way better than the first one which he said was coming along) with a watermark and there was no response. I was planning to send him the file without the watermark if he is already satisfied with the revision and Iymore for a refund. After a while I received notifications from fiverr that my seller marked the orders as complete and I sent him a message thanking him for doing so. But there was no response from him so I didn't give him the final file yet. After 3 days he messaged me this : "I never marked them as complete, the system automatically did that. While the revision was much much better, it still didn't come up to what it was supposed to be. I would like a refund on this and I will still rate you up".

      In all seriousness, I think this buyer has no plan of giving me a chance to deliver his order. For one he is inconsistent, as if I was talking to not just one person. And if he is truly not satisfied with my drawing why would he ask for a refund in exchange of positive feedbacks? The orders are already marked as complete and if I will give him a refund I will have to ask for a cancellation through resolution center. How then will he leave a feedback for all orders? I believe he wants me to send the refund outside of fiverr so we do not have to cancel the order. And if I give him a refund through PayPal, what security do I have that he will not push through with the cancellation on fiverr? I'm afraid he will be getting not just half, but everything he paid me plus he has the drawing we worked hard to do.

      I do not know how to respond to this customer as I feel like I am left with no choice but to give him a refund or else he will mark down all 22 orders. This will take a toll on me as so far I only have 12 orders in the said gig.

      Please advise on what to do with this customer. I'm afraid he will leave negative feedbacks if I will not act on this soon.
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      • Profile picture of the author FredJones
        I understand the problem here has rooted from Fiverr... But... To tell a related story...

        As long as Paypal is at the backend, there ought to be no end of trouble. There never is.

        For example, a partner of mine (sells high ticket physical goods) had sold $31,000+ to a customer who had chosen to pay via Paypal. After the guy got the goods, he charged back the credit card that was used to fund Paypal for the transaction.

        Guess what? Now, my friend is out of his money and whenever someone pays him on Paypal they keep the money so he has stopped accepting Paypal (I believe he has gone to the court also).

        All of this, in spite of all proof of shipping of the physical goods.

        His Paypal account still exists (I mean, not locked by Paypal), probably because he used to sell many millions of Dollars of goods till this on Paypal. But where's seller protection here, even for physical items?

        Shoot the foot!
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        • Profile picture of the author comodo427
          Why are you letting this guy blackmail you? Don't give him a refund. If he marks all 22 orders with negative reviews so be it.

          You could ask fiver to delete the 22 negative reviews, they may do this if they know the situation.
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      • Profile picture of the author Katie Rich
        [QUOTE=fiverruser;9057789]Help! I feel like my customer is trying to extort me. The buyer is asking for a refund in exchange of positive feedbacks
        But like a totally different person he messaged me after 2 hours offering that I refund half his money in exchange of positive feedbacks for all 22 orders.

        If this person has messaged you then send a copy of the message to Fiverr. It's blackmail.

        I do hope you didn't send a refund.

        Hang on, you aren't the same person as the original poster? That was Frazool!
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  • Profile picture of the author ElainePete
    I did not even know that was possible. Thank you for the share. I will be more careful from now on.
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  • Profile picture of the author fiverruser
    The buyer already gave me the 22 thumbs down and gave a negative feedback on my gig. Ive tried reaching fivver support but my ticket is still open and I have yet to hear from them. My customer said, although I'm not sure if he's bluffing, that he also sent a ticket and fiverr said he should give a negative feedback if he is not satisfied. It sucks because it's been 4 days now, I haven't heard anything from support, and the negative feedback plus the 22 thumbs down are sitting there. This has left me with a 35% rating, good luck to me getting more customers.
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  • Profile picture of the author fiverruser
    Yes, I am not the original poster. I really appreciate you guys giving me advice on this, sorry for not creating my own post, I was really in a hurry to act on it.

    Well after a few two letters and 5 days fiverr finally gave a response. I had to repeat my situation over and over to them as they keep on sending me responses that looked like templates. Finally Fiverr sent me this when I asked if my buyer is not violating any Fiverr policy:

    "We will review this users to make sure they did not abuse priveleges given to them on site. Please note that the feedback is an essential part of the Fiverr rating system. Leaving a buyer's feedback is a basic prerogative of a buyer, and except for justified and exceptional circumstances which include direct violations of our terms of service, will be removed only with buyer's consent.

    We understand your position but please note that when it comes to art/design services buyer's dissatisfaction with aesthetics of the service doesn't make it possible for us to interfere and remove reviews unless buyer and seller reach mutual agreement on this.

    I see that the buyer iis responsive and willing to discuss the current issues with these orders with you could you please resume communication with them and keep us posted on how it would progress?"

    How then will my incorrect feedbacks be deleted if they still need the buyer's consent to remove the feedbacks?
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  • Profile picture of the author projecz
    I would say that you should have broken it down to smaller milestone payments, but then $1500 is not really a huge amount.

    I would also say that if you are a developer that Fiverr is not really the place to be doing big projects...

    .. and finally don't use Paypal for large transactions..
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  • Profile picture of the author ramkumaritrvs
    sorry friend. it seems very bad. god will punish that ass buyer. don't worry.

    all is well. go ahead with your work and do transaction via escrow for upcoming projects.
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  • Profile picture of the author anwar001
    The problem with Fiverr and Paypal is that they are known to mostly side with buyers. No matter what kind of evidence you might provide them, in the end, they might just side with the buyer. I have now read so many stories across various forums and blogs about this.
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    • Profile picture of the author rocky009
      Avoid this company on linkedin and around the internet, there company name is (Ensurity Group Inc)

      they're very dishonest people, they hired me on fiverr to advertise for them and get them alot of information and products and then after i had over delivered on their order on fiverr and i worked so hard for them they then made up a flimsy excuse saying "its not the order they expected" in order to get there $45 back and receive free products

      if you're a seller on fiverr or any other gig site and a buyer named "ensuritygroup" trys to order from you then I highly recommend that you avoid this person and this company, i feel the strong need to WARN others so they can avoid getting scammed atleast by these people ..it's disgraceful behaviour by this company, so only imaging what would happen if you actually bought any kind of insurance policy from them.. i wouldn't risk it
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  • Profile picture of the author JayMayu
    I started with fiverr last month and made sales for around 10 gigs. I had big plans with fiverr but now this.. :S
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  • Profile picture of the author Ean Stark
    Wow never heard thing like these happen on fiver...I thought fiver was a safe place for sellers,oh well.


    Ean
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  • Profile picture of the author Karol Z
    Damn that really sucks man. These kind of things happen all the time whether it's with Ebay, Paypal or Fiverr. Popular service exchange, product exchange websites have a strict ToS allowing them to pretty much shut you down whenever they would like. I would recommend moving to another platform other than Fiverr, maybe hosting your own website selling your services? Believe me, you don't want your entire business to dispensary over a stupid dispute.
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    • Profile picture of the author fraxool
      Hey guys!

      I'm the original poster of this thread. I was just browsing the WarriorForum when I came back here and I saw this thread I started last year to speak about my bad story... And I also saw some other Fiverr sellers who got the same issue as I had.

      First of all, I would like to thank all of the people who replied here to help me (and the other guys with the same problem). But if I add a reply here, it's not just to thank you : I wanted to give you some good news about the situation. It will be useful (I think) for those who are in the same situation as I was.

      So, when I began on Fiverr as a seller, I made the mistake of selling a complete website ($1500 worth of gigs) to a buyer who was really happy about my previous works. I worked for him during several months until the website was finished, he got the sources and during the summer 2013, I received this bad Fiverr mail which told me that this buyer used a stolen credit card on Fiverr and the money was refunded to the original owner of the card : yep, I was scammed of a big part of my money (something like $400, not all of the money). Fiverr completely removed it from my account and a dispute was opened on my Paypal.

      Just when I got this email, I contacted the Fiverr support to get an explanation, but they couldn't do anything, I had to deal with the Paypal dispute. So I contacted them, by phone, then by email but again, they told me that they couldn't do anything for me... Yes, I was really, really scammed.

      As a young and new entrepreneur, this was a bad experience, the worst until now to be honest and I was about to give up in my freelance developer journey. But I remembered some good quotes from this forum, the WarriorForum, which said to "never give up", moreover when you are aware of your capacities : that was not my fault, I did a good job, but I was scammed by this kind of person that we "meet" sometimes on the Internet. So I decided to continue, to work hard and to try to forget this bad experience... But this scammer was a really bad guy : he managed to find my website and my Skype, he sent me a LOT of emails, several months after he stole my money. In these emails, he told me to finish a part on his website, or he would make a new Paypal dispute to get the other $1000 of the project. I was really afraid but I didn't accept, I told him to do what he wanted but I would not work for any reasons with him again. After having blocked him on GMail & Skype, I made some screenshots of our conversations (Fiverr & Emails) and I sent these conversations to Paypal for the Paypal dispute. I honestly didn't believe that it could be used in any way. But guess what, in december 2013, when I completely gave up about this situation, I received a really good news in my mailbox : a Paypal email which told me that the Paypal dispute with the scammer was stated in my favor. So I was refunded of something like $300 (on the original $400). Today, I still don't really know why : I don't know if it's because of the screenshots I sent earlier or because they managed to find that this was a "well-known" scammer.

      So, if I wrote this long message, it's to give a "hope" for the persons who are in the same situation as I was : try to send what you can to the Paypal dispute (email copies, skype conversations screenshots or what you want). All I know is that Fiverr didn't do anything for this, but I don't really know if they could... However, today, I don't work on Fiverr anymore for some reasons (this situation is one of them, their support is the other one) whereas my most popular gig was featured and at the top of its category (a Javascript / jQuery gig) with 500+ orders made and 350+ positive feedbacks (no negative).

      Don't hesitate to contact me or to answer here directly if you are in the same situation and I will do my best to help. I know this horrible feeling of being scammed and I hope that if you are too a day, the situation will end in a good way like mine.

      Thanks again to the WarriorForum community for helping me,
      Axel
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      • Profile picture of the author dreamingtruth
        [DELETED]
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        • Profile picture of the author liquid ice
          A good thing it all worked out for you. I've heard fiverr horror stories before.
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  • Profile picture of the author aja akira
    [DELETED]
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  • Profile picture of the author goldsboy777
    Hello
    I have read your article and I am truly sorry for your loss
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  • Profile picture of the author nicheblogger75
    To the OP I say I'm very sorry for what you are going through. This is a very unpleasant thing perpetrated by a dishonest person who will, in the end, get his.

    That being said, Fiverr is great if you you know how to use it. I sell small services like banner making, logo making, and article writing through Fiverr and get quite a few orders. It's great side money. However, I would never accept an order over $50 on Fiverr. It's just too risky. One should never use Fiverr as their sole income source or even create a business model around it. It should be used for small jobs and to make some extra money and have a little fun. While I like Fiverr, I would certainly agree that it is definitely "amateur hour".

    Orders the size of what the OP had should be handled in a more professional manner than through a site like Fiverr. I'll honestly admit that I know nothing about building websites or even doing freelance projects of that magnitude so I really have no idea how to set up something like that so both buyer and seller are protected. However, I'm smart enough to know that it's not to be done through a service like Fiverr!

    I wish the OP luck, and I hope that all gets ironed out in quick fashion.
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  • Profile picture of the author Zaflow
    I'd duplicate the work and put it up on the internet so google sees it as a duplicate and punish both sites
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  • Profile picture of the author Melissahoster
    Banned
    oh that's really bad. Yes Fiverr isn't the place it used to be. But I guess, you've learnt your lesson and wouldn't sell outside of Fiverr (should you still continue with Fiverr) for big orders.
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  • Profile picture of the author WeavingThoughts
    You had hosting info. Couldn't you use that to catch him and counter blackmail him to stop his non sense?
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  • Profile picture of the author JacobKing
    I'm sorry to hear that buddy

    I recommend you to start your own Blog now and stop being freelance.

    You can create a script and sell it for good amount.
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    "I haven't failed. I just found 10,000 things that do not work." ~ Thomas Edison
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  • Profile picture of the author kencalhn
    it's too bad to hear about that; losing time you should be paid for is frustrating. I agree completely with the post about using some kind of escrow-with-milestones type service. That's why Scriptlance.com was terrific, I hired many programmers since they had a great built-in escrow protection type service.

    i don't know if freelance.com or others have built-in escrow for seller/buyer protection? or other sites, would be good to know
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  • Profile picture of the author andorod77
    Fiverr should really start implementing escrow as a safer form of payment, so sorry for what happened you.
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  • Profile picture of the author suicideSquad
    Yes It's Kinda Sad How Fiverr Cares about customers while they don't give a damn about Their Sellers !
    Happened to me and lost about $1000 too , can't handle it , it's a good website for beginners to start earning their first dollars but there a lot more better opportunities on web worth taking
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  • Profile picture of the author Iale
    So, from what I understood...

    "All his former customer did a REFUND / CANCEL claim..."

    ... and all hell broke loose?
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  • Profile picture of the author Nisip
    Banned
    one more fiver horror story.

    will people ever learn
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  • Profile picture of the author AlexBellefleur
    [DELETED]
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    • Profile picture of the author Kay King
      Yeah - by all means - stand on the steps of a courthouse and shout....


      "In 2013 - Fiverr did this to me...." ...should get a padded cell after a while....
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      • Profile picture of the author AlexBellefleur
        Originally Posted by Kay King View Post

        Yeah - by all means - stand on the steps of a courthouse and shout....


        "In 2013 - Fiverr did this to me...." ...should get a padded cell after a while....
        Can you elaborate your theory?
        Fiverr is a business and like any business can be sued.
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        • Profile picture of the author Kay King
          My "theory"???

          The thread is over two years old - that's called 'outdated' . The person who started the thread hasn't been logged in here for several months - so isn't seeing the recent replies.

          If people READ the entire original post - they would see an addition where the OP did get his money back. What would be the point in suing after the problem is solved???

          Initially - you have no idea where the OP is located so not possible to give legal advice that makes sense.

          As of 2014 - the money was refunded so continuing to post complaints makes no sense.

          THAT'S my theory....

          This is the last old thread I'm going to point out, though. The threads are being bumped by people to show signatures and post rants - if the mods don't want old threads bumped, they can stop it any time. I don't care any more.
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  • Profile picture of the author shka2789
    That's really bad. I'm sorry brother.
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  • Profile picture of the author imi1233
    This is a common problem with Paypal
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  • Profile picture of the author SherimanAF
    This can happen to anyone.

    But as Rocky says "Take the hit and keep moving forward, that's how winners are done".

    Take Care

    Sheriman
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  • Profile picture of the author DanielBr
    Banned
    [DELETED]
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    • Profile picture of the author Steve B
      Originally Posted by DanielBr View Post

      Please check and buy my Gigs

      Daniel,

      You really need to learn that self promotion is not allowed in this main forum. Have you read the forum rules yet?

      There are paid sections of this forum where you can advertise your services all day long.

      Steve
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