paypal chargeback issues, who to blame?
Each one is for about $1,000.
They didn't recognize the name on their statement so they filed chargebacks and both immediately recognized that they made a mistake.
They each called their banks immediately (next day) to cancel the chargebacks and have since paid everything on their end in full.
Paypal however is saying that they are waiting to hear from their banks to resolve the initial chargeback, and tell me it can take 80 days. I have sent affidavits from each client, statements from their banks showing the the cancelled reversal, as well as copies of their credit card statements showing everything has been paid.
I've called paypal 5 or 6 times over the last few weeks and they just keep telling me that the buyers credit card companies have up to 80 days to 'make their decision'.
Has anyone dealt with this nonsense before? I don't even know who to blame or how to get through to someone who can put 2 and 2 together so we get paid.
Robin
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Robin
Pen Name + 8 eBooks + social media sites 4 SALE - PM me (evergreen beauty niche)
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