Should I get a new webhost?

49 replies
After doing a bunch of tests I have found out that my pages never loads faster than 4-5 seconds. Most of the time, around 10 seconds.

The thing that takes the longest is the "wait" time (the yellow line when doing a pingdom test). This wait time is usually between 2-5 seconds.

When doing a page speed test on Google, it says "Very slow server response time".

So all in all, does this have to do with my webhost?
I use citynetworkhosting.com and the server is located in Sweden. Most of my customers are located in the US.
#webhost
  • Profile picture of the author Tekno
    You should immediately switch to a new host, preferably to something located in the US. You didn't mention your budget, but it's hard to beat HostGator in terms of popularity.
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    • Profile picture of the author svedski
      Originally Posted by Tekno View Post

      You should immediately switch to a new host, preferably to something located in the US. You didn't mention your budget, but it's hard to beat HostGator in terms of popularity.
      I've heard some great things about HostGator, especially their shared hosting.
      However, after searching around a bit, I've found that Site5 offers the fastest loading time (at least in the test that I read).

      Since I am looking to scale with lots of paid traffic and maybe have 10,000 - 20,000 visitors a day, will I need to get a dedicated server or can I manage with a shared hosting account and then host my images etc. on an Amazon S3 account?
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  • Profile picture of the author svedski
    I did a test on loadimpact.com and this is my stats:

    Aggregated (World, Chicago, USA):

    Count: 97
    Test min: 10.97 seconds
    Last: 57 seconds
    Test max: 1.7 minutes
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  • Profile picture of the author Abraham L
    Whatever you do, please don't use HostGator.
    Their support has gone terrible, their stability also sucks now. They used to be good, before around a year or two ago.

    Look into LiquidWeb. Their support is terrific, and their stability is also great.
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    • Profile picture of the author mrgoe
      Originally Posted by Abraham16 View Post

      Whatever you do, please don't use HostGator.
      Their support has gone terrible, their stability also sucks now. They used to be good, before around a year or two ago.

      Look into LiquidWeb. Their support is terrific, and their stability is also great.
      I use hostgator among other webhosts, and I`m enjoying their services.. the support has recovered since they had that server crash when supp took about 30 mins if not longer.. now in 2 mins max you get to talk to someone.. so don`t flame if you haven`t used them for a while
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  • Is your site custom built or are you running Wordpress. Do you have caching in place? Make a simple HTML file that is just a <H1> tag that says Hello. What is the load time on that specific file? You want to make sure you don't need to optimize your code or have some other solution before switching hosts or the problem will follow you.
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    • Profile picture of the author svedski
      Originally Posted by onlineinternetbiz View Post

      Is your site custom built or are you running Wordpress. Do you have caching in place? Make a simple HTML file that is just a <H1> tag that says Hello. What is the load time on that specific file? You want to make sure you don't need to optimize your code or have some other solution before switching hosts or the problem will follow you.
      I am running Wordpress. I do not use caching since I run a membership site, and the caching messes up my login process etc.
      I have tried running W3 Total Cache before though, but it only made matters worse.

      I have tried what you suggested. I created a 20kb .html page with some basic text and it loaded at 2.10 seconds from Dallas, TX.

      That is not too good right? I mean, 2 seconds is what I want my wordpress site to load at.
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  • Profile picture of the author tritrain
    I would definitely move to a US server. Are you on a shared server?

    Also, take a look at the content of your site. Could you make images smaller in size, for example? You can test your site for free at Load Impact - On Demand Website Load Testing and Performance Testing Service (no need to register) which supplies you with a lot of data.
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    • Profile picture of the author svedski
      Originally Posted by tritrain View Post

      I would definitely move to a US server. Are you on a shared server?

      Also, take a look at the content of your site. Could you make images smaller in size, for example? You can test your site for free at Load Impact - On Demand Website Load Testing and Performance Testing Service (no need to register) which supplies you with a lot of data.
      Yes I am on a shared server. As you can see above, I tested my site with load impact and the stats were pretty horrendous (to say the least).
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  • Profile picture of the author svedski
    I was thinking of signing up for account at these providers:

    - Bluehost
    - Hostgator
    - LiquidWeb
    - Site5

    I will then install wordpress on each one of them and then do a test to see which page loads the fastest. The fastest one I will keep, the rest of them I will ask for a refund of.

    What do you think, is this a good and accurate strategy?
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    • Profile picture of the author Kingfish85
      Originally Posted by stolpioni View Post

      I was thinking of signing up for account at these providers:

      - Bluehost
      - Hostgator
      - LiquidWeb
      - Site5

      I will then install wordpress on each one of them and then do a test to see which page loads the fastest. The fastest one I will keep, the rest of them I will ask for a refund of.

      What do you think, is this a good and accurate strategy?
      Two of those are the same. Can you give some details on how you came up with "those" providers?

      It sounds like your site(s) are on a jam-packed server which is causing load issues.
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  • I use hostgator for my hosting, they do pretty good on the shared servers. They can have down times sometimes, they just had a major server update and it took a while for all my servers to go to the new nameservers etc. But over all Hostgator is good. My thoughts on blue host is to be careful, don't pull to much on your server or you will be told. One of our clients has this all the time, because of users that use bots that would post thousands of spam messages and blogs. So I had to fix it. Anyways, that's with most share hosting packages.


    Stick to USA hosting like tritrain said.
    Hostgator A+ for me.
    Bluehost A-
    site5 - Never used them
    GOdaddy - Stay away from the voodoo lol. I don't like the setup never user friendly.
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  • Profile picture of the author AlexGeorge
    Was hostgator not having some issues a few weeks back after they went through some type of take over? Just wondering if their issues were over. I have used them in the past and not had any problems. I currently use Namecheap and have been happy as well.
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    • Profile picture of the author Abraham L
      Originally Posted by AlexGeorge View Post

      Was hostgator not having some issues a few weeks back after they went through some type of take over? Just wondering if their issues were over. I have used them in the past and not had any problems. I currently use Namecheap and have been happy as well.
      Exactly. Hostgator has been having some issues. And their support has gone down as well.

      I keep saying, stay away from HostGator and BlueHost. They are both now owned by a company called EIG (or something like that). In fact, stay away from any hosting company owned by them.

      Both LiquidWeb and Site5 are great options.
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  • I like namecheap for Domains. The only problems I had with hostgator recently was the change to new nameservers. Then it took a while for them to even out the servers and now their fine. I like their cpanel, its upgraded a lot since the recent changes.
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  • Profile picture of the author 1337coder
    go and get your private server , also you can use cloudflare it will help a lot .
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    • Profile picture of the author Kingfish85
      Originally Posted by 1337coder View Post

      go and get your private server , also you can use cloudflare it will help a lot .
      Thanks for a great reply with helpful information! :rolleyes:
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      • Profile picture of the author 1337coder
        Originally Posted by Kingfish85 View Post

        Thanks for a great reply with helpful information! :rolleyes:
        you're welcome
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    • The chat support always took care of my problems. Sometime you might get a person with poor communication and they pass it on. I could name some companies I've talked to in the past that have very bad support. Do you chat with them or email? I never email, if I have problem I want to someone face to face. To tell you the truth, running your own server is the best or do VPS. Depending on what type of website you have.
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      • Profile picture of the author Kingfish85
        Originally Posted by nerdhandiwork View Post

        To tell you the truth, running your own server is the best or do VPS. Depending on what type of website you have.
        Depending on the knowledge & experience. Blindly recommending a VPS without knowing anything about the site(s) in question seems to be a recurring theme on this forum. Either that or a dedicated server. :confused:
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        • Of course its not for newbies. But it is the best.
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  • Profile picture of the author svedski
    Thanks for the answers!

    I just did a test with both Bluehost and Site5. At Bluehost, I use a hosting account for $19.90/month (I think it's called "Premium Shared Hosting" or something like that).
    At Site5, I use shared hosting + turbo for $13,90 a month.

    Site5 won.
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  • Profile picture of the author Dan Allard
    I just switched to ASmallOrange today because I had enough with my slow hosting provider (FatCow). I read that ASmallOrange is one of the fastest for the price (10/month for the medium plan) and has the best support. It doesn't have unlimited bandwith/storage but I've been reading that no one truly has "unlimited" anything. And on a shared server having limits in place is better for everyone (or so I read). I'll see how it works, anything has to be better than FatCow though.
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  • Profile picture of the author greenowl123
    Used to be a Hostgator fan until they shut down my blogs without warning and told me to fix cache issues. Wish they would have given me at least 24 hours notice (48 would have been even better)...

    Having said that... I use HawkHost now and am very happy with them...
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  • Profile picture of the author doggerel
    Is anybody else locked out of their hostgator account today?

    Kinda getting tired of their @#$%!!

    They force me to change my password to make it stronger. I make it 100% strong. So damn strong that I'll never remember it.

    Then they tell me that 100 out of 100 strength isn't strong enough.

    Stay away from the gator. There is a new issue EVERY WEEK.
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    • Profile picture of the author greenowl123
      Originally Posted by doggerel View Post

      Is anybody else locked out of their hostgator account today?

      Kinda getting tired of their @#$%!!

      They force me to change my password to make it stronger. I make it 100% strong. So damn strong that I'll never remember it.

      Then they tell me that 100 out of 100 strength isn't strong enough.

      Stay away from the gator. There is a new issue EVERY WEEK.
      Agreed !

      Hawkhost my friend... thank me later.
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    • Profile picture of the author WillR
      Originally Posted by doggerel View Post

      Is anybody else locked out of their hostgator account today?

      Kinda getting tired of their @#$%!!

      They force me to change my password to make it stronger. I make it 100% strong. So damn strong that I'll never remember it.

      Then they tell me that 100 out of 100 strength isn't strong enough.

      Stay away from the gator. There is a new issue EVERY WEEK.
      I jumped ship from Hostgator last week.

      Was a great feeling.
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  • Profile picture of the author jinmin
    I have good experience with Host9. Their have server in different location that you can choose when buying the hosting. Furthermore, their support is awesome!
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  • Profile picture of the author happyches
    Originally Posted by stolpioni View Post

    After doing a bunch of tests I have found out that my pages never loads faster than 4-5 seconds. Most of the time, around 10 seconds.

    The thing that takes the longest is the "wait" time (the yellow line when doing a pingdom test). This wait time is usually between 2-5 seconds.

    When doing a page speed test on Google, it says "Very slow server response time".

    So all in all, does this have to do with my webhost?
    I use citynetworkhosting.com and the server is located in Sweden. Most of my customers are located in the US.
    I host my sites on Bluehost (Shared), Hostgator (Reseller - shared) and Site5 (Reseller - Cloud - Shared).

    I can honestly say that I'm not impressed with any of them.

    I am least impressed with Bluehost and have been slowly moving all my sites away from them over the past couple of years. One more to go and I'm FREE - Free I tell you!

    Site 5 is fast but they want you to upgrade when your site gets popular. I'm on the $50/mo plan with them - the cloud hosting. I moved my most popular site over to Site5 after Hostgator had problems with it, and it was about 2 weeks later before Site5 also had a problem with it. I haven't had a problem with them since I tweaked all my sites, but as much as I dislike Hostgator - I think they are much better setup for Wordpress sites than Site5.

    Anyway, I can talk about problems with all of these hosts for the next year, but I want to help you instead.

    I've spent months trying to keep hosts happy and all 3 of them are "happy" with me now (even if I'm still not impressed with them).

    So I created a spreadsheet checklist of all the things to do to speed up your site on shared hosting servers:

    [Checklist] Shared Hosting High CPU Usage - WordPress

    The post is way too big to post on this forum, but contains a good checklist of what I do any time a site is peaking on a shared host including:

    * 26 things I always do whenever I get a message from a host about one of my sites
    * 9 things I always do to try and figure out the 'cause' of the problem
    * 13 things to try after you've already tried everything

    You can read it online or you can download it as a excel spreadsheet and go through everything.

    Obviously - if you have the money to upgrade to a virtual or dedicated server - that is the easiest, quickest fix. But if you can't afford to upgrade, then this will help you make your site faster, more secure, and stop shared hosts from having a sook.
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  • Profile picture of the author Bomtik
    Think of using a2hosting.com service.
    They have stable servers which work well with no glitches.
    Prices are not high. Support is active.
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  • Profile picture of the author Moneymaker2012
    you should have hosted it in local server from the start,
    but it's never too late, you can switch to hostgator, it's realy great, fast and reliable and less expensive too.
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  • Profile picture of the author digitalsapien
    I recommend HostGator. I have no problems with them.
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  • Profile picture of the author seobro
    OK are you using host gator? That one is S--L--O--W!

    Start finding new web hosting services. They are not all the same. Most are not great if you have a lot of videos and images. Yeah, those can be hard on a server. Also, smaller ones are not that great at stopping hackers or viruses. Perhaps you can use rack space. Well, that is if you are serious. Rack space is expensive.

    Always web hosting use to be a great service. Most of the time they were up. However, they just got bought up. Like we will see next year. I am not having right now any problems so far, but I do not expect the same level of service.

    Basically, you get that for which you pay.....
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  • Profile picture of the author Cason
    10 seconds is REALLY long lol. Are you sure you really need all that stuff on your page?

    I've never ran into problems like that, perhaps its because i keep my sites relatively simple
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  • Profile picture of the author Carol_A
    Have your site optimized by a specialist and consider MaxCDN - it really improved the speed of my blog.

    Take Care,
    Carol
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  • Profile picture of the author Michael Rosmer
    I have a contrarian view of Host Gator, I hate them. I've gone through about 10 different hosts testing to find what I like and find a few things are critical:

    1. 24/7 PHONE support - when you're working with developers around the world, traveling, etc. this is key, lots of companies have 24/7 email support (I've had to deal with Host Gator, Domain.com and others this way) and it's a royal pain compared with jumping on the phone talking to someone live and resolving it immediately, need to include amazing customer service in this equation

    2. Speed & reliability - if your page doesn't load and doesn't stay up none of the rest matters, factor geo-redundancy into this, I didn't think it was a big deal until some major services friends were using went down when the hurricane hit New York, most of us can't have our sites down like that

    3. Cronjobs - this is something you don't learn about until you do more advanced development, but most companies don't support them and for some advanced development you end up needing them so make sure the host supports them

    4. Support for multiple domains - some hosts like Yahoo have some great stuff going for them but only support one domain per hosting account, which is lame and gets expensive, in a perfect world you want support for unlimited but certainly for a bunch


    I've compared:
    - Yahoo
    - Host Gator
    - Blue Host
    - Dream Host
    - Site 5
    - Web Hosting Pad
    - GoDaddy
    - Domain.com
    - Green Geeks
    - Host Papa

    And a couple others. In my opinion the best for hosting for small businesses is Inmotion Hosting. I would recommend NOT buying domains through them, it's over priced, but for the hosting itself I find they are the way to go.

    Hope that helps.
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    • Profile picture of the author kpmedia
      Originally Posted by Michael Rosmer View Post

      I
      I've compared:
      - Yahoo
      - Host Gator
      - Blue Host
      - Dream Host
      - Site 5
      - Web Hosting Pad
      - GoDaddy
      - Domain.com
      - Green Geeks
      - Host Papa
      Site5 and InMotion (which you mentioned, but it's not on that list) are the only good ones, for "unlimited" style hosting. I'm glad you found one of the better ones.

      Know that most of the hosts on that list are crap. You probably found most of them via Google. Several are EIG. That's a standard fake "top 10" hosting list you find via Google. And the advice you find on those sites is garbage, based on affiliate payouts, nothing else. The "reviews" (if they exist) are always junk, just spinning the plans themselves. (It's so obvious.) More folks need to get wise to this.
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  • Profile picture of the author troy23
    It depends what you have on your page.
    Any images? Wordpress etc...
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  • Profile picture of the author johntan17
    I have been using Hostgator for the past few years with no issues at all until the past few months when they switched to new servers and all my sites slow down to a crawl. Can you believe that a simple 1 page squeeze page takes about 5 seconds to load? I was driving traffic from solo ads to the site and was wondering why I got only 2 opt-in from 100 clicks!

    I have since switched to Veerotech.net as they emphasize on creating non-overloaded web hosting environments. The owner is also a fellow warrior and so far I am satisfied - good upload speed and fast support. You also want to try out Arvixe Web Hosting. A few of my friends have switched from Hostgator to Arvixe and they have only good words to say about the company.
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    • Profile picture of the author Kingfish85
      Originally Posted by johntan17 View Post

      I have since switched to Veerotech.net as they emphasize on creating non-overloaded web hosting environments. The owner is also a fellow warrior and so far I am satisfied - good upload speed and fast support.
      Thanks for the mention here johntan17 - glad to see that you're satisfied with our services & that we're up to par!

      -Brent
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  • Profile picture of the author iamrichard2
    I just got F**** by hostgator. I accidentally deleted some critical code and contacted support to restore my website. Apparently, their servers were under maintenance and after maintenance, they no longer had my backup files.

    Have to rebuild an entire website. Other than that, hostgator has been decent though their DNS is slow (might switch to the elite rackspace now after that debacle)
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  • Profile picture of the author kpmedia
    Sorry, but that's not Hostgator's fault. They're a terrible host, yes, but you did that to yourself. You should always keep local backups.
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  • Profile picture of the author duplication
    I switched to host gator a year ago and they work great however is use three other services also watch the video you decide.
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  • Profile picture of the author arranrice
    It may not be about the host, might be the website.

    Use cloudflare, a CDN to help improve the speed of your site. You can also use MAX CDN to have things like images hosted elsewhere, improving the load time of your site.
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  • Profile picture of the author cuie
    Stay away form Hostgator:
    - Slow sites
    - Sites down all the time
    - Slow customer service
    - Lockdown issues
    - Expensive compared to quality
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  • Profile picture of the author jivens
    Banned
    I second (or third?) site5. Been with them a while now. A free first month, best support ever, amazing prices, and awesome stability. What else could you ask for?
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