Look at the screen shot I took while trying to chat with hostgator

If it is the 30 minute wait you are commenting on, that's actually quite fast for them now! Just one of the reasons so many people seem to be looking for viable alternatives.

In my opinion, it's still good. They offer live, 24 hour support, period. Many companies don't do this. You'd have to submit a support ticket that might be answered the following day.

hostgator is not it used to be but still it's better than many other hosting providers.

The quality of support has diminished.

Not sure what's caused it, probably some type of centralized helpdesk.

They are also eliminating their email support too.



They are still my favorite though. Nothing but tough love. :]

Joined HG when they first started up here in Houston. Never had to wait more than a few minutes, sad to see them go for a ball of sh..
Luckily i ditched them before the buyout.

I must be quite lucky . I've never waited longer than 5 mins for live chat and always been dealt with efficiently and quickly - Hope I'm not tempting fate here

I always contact them through email and they respond on time.

Hostgator service has always been above par.

Most Hostgator plans are around $10.00 per month. Do you suppose for that you should have a service rep at your beck and call? Try setting up your own server and hiring an IT geek for $10 per month.

They even spent the time, money and effort to let you know how long the average wait is. So you could decide whether to wait or try again later.

30 minutes is very reasonable during peak hours, and as mentioned, if you are that impatient and must use chat, do it in an off hour. Certainly you can submit an e-mail, or move onto something else while you are waiting.

How about having your power shut off during a winter storm an having to wait days to have it restored, and in the meantime all you get from customer service is a recorded message, because they won't even accept your call... now that's an example of inconvenient service. 30 minutes? Go have a coffee.

If you are stating that hostgator has poor service. I ask this question; "Compared to what?"

I've used them once. Once
Now i changed my website to Zippykid and they're super fast.

Depends what time of day you call I suspect.
Although most reps aren't even in the US, their time schedules are linked to America I think, so occasionally they all slow down.
I've had the same thing from Hostgator, and yeah, it can be infuriating...

Yeah, the quality of support is now near zero. Waiting 30 minutes is a joke on us. Like, why do we put up with it any way. I keep getting letters that tell me they are moving servers. This should be transparent to me. However, I have to go in and make changes again and again. Frankly, I am fed up. Oh wow, HG is one of the worst providers ever. I do not think that I can even call em a web hosting service. What we need are more companies jumping in. Basically, I do not mind paying a little more. That said, we want a reliable service.

The support time are not bad but the quality is poor