There was a time when giving someone your word meant something; when you built or made something you put your name on it so everyone knew YOU did it; when you told someone you'd be someplace at a specific time and you showed up or called if you couldn't make it.
Over the past three years my wife and I have dealt with a number of contractors, carpenters and plumbers to learn firsthand just how many of these people no longer have honor, integrity or pride.
Just this past week, in our three year old home, we spotted a water stain and a bubble in the ceiling just below the upstairs bathroom. I had no choice but to cut a hole in the ceiling to see what was leaking. What I found was ALL the connections, both T's and Elbows, were leaking at various rates of drips.
I contacted a contractor that had done previous work for us to our satisfaction and he said he would be there on Saturday; he never showed or called. On Sunday I called him again to see if was still interested in the job, he said he'd be there after lunch; he never showed or called. Yesterday, Monday, when I got home from work I noticed that the water had found its way to the wall which was now also wet. I cut more plaster away from the ceiling so the water no longer had a path to the wall anymore.
During the day, Monday, my wife scheduled both a plumber and drywall contractor to stop by on Tuesday to fix the problems; I call the original guy and told him what his delay caused and to forget about showing up; no call from him explaining his failure to show.
Earlier this year in the spring, 2011, a plumber we've used since the house was built also failed to show or call saying he couldn't make it for our heating system. This plumber had always showed up in the past, did, what we thought at the time, a good job and always got paid and exchanged pleasant conversation.
This plumber in the spring was called because our heating stopped working in late winter and said he'd be there on Tuesday following our call; he never showed or called. We called him again and he said he got busy and couldn't make it, but would be there the following Tuesday; again he never showed or call. This happened for the entire month until finally he wouldn't answer his phone or return our messages; we were forced to find another heating specialist.
When the new plumber showed up he discovered the reason we were having so much trouble was that the original plumber mixed up the outside heat exchangers, he had the upstairs unit connected to the downstairs and the downstairs unit connected to the upstairs; this was causing the problems we were having from day one with our heat.
The new plumber called the original plumber telling him what he did wrong and the original plumber told the new plumber he would be there the next day to fix it; guess what, he never showed.
The new plumber fixed the problem and it's been working since.
There are more examples I could give about the lack of honor, integrity, and pride from people we've hired over the past three years, one of which has been in jail a number of times. Whatever happen to the people that take pride in the work they do and possess honor, integrity and pride in the services they provide?