It's YOUR business, not your customers

10 replies
There seems to be this idea that we as entrepreneurs have to place our customers/clients needs first before ours. If you think like this, you are making yourself a victim! And who wants to do business with a victim?

While it is important to meet their needs (that's why we're in business after all!) if you let them determine how you run your business, then you are compromising yourself.

Think about it. When you have a wedding, do you schedule a wedding around other people's schedules? No! It's your wedding!

In the same way, it's your business. You set the time and date, you plan events or whatever. Therefore, you must set the terms and be willing to turn away those who do not agree to your terms.

You must be ballsy and stand your ground if that's what it takes. The last thing you want is a client/customer who will be real pain in the ass who will ruin things for you.

It's just like being in a dysfunctional relationship: If you're a guy and you date a woman who is super hot, yet a crazy bitch, she's going to compromise your happiness. She will literally cause trouble especially if you become a 'nice guy' and try to please her all the time. Likewise, if she's unattractive yet has an amazing personality, you may feel like there's something that doesn't match. If you're not attracted, then it's obviously not going to work.

You must determine what you want and don't want in a relationship before you get into one. Likewise, you must determine what you want and don't want in your business before you do any business with clients/customers. The same principle is at work here.

Once you get super clear on this, you must be willing to turn away customers/clients that you know will only cause trouble. Even if they are willing to pay top dollar, you must turn them away if you know they will cause harm.

In this way, you are acting like a boss and a leader. People will respect you more as you do this, because assertiveness is an attractive quality and your customers/clients will recognize that in you!

Remember, it's your business, not theirs! You set your wedding date/time, not them!
#business #customers
  • Profile picture of the author Japles
    Great reminder Jason,

    This reminds me of what I just read in "The 4-Hour Workweek" by Tim Ferriss.

    He explains how he had to get rid of some of his top paying clients because they just caused too much emotional stress. It was taxing on him and therefore affecting his business.

    He wrote to them and pretty much said that he was tired of the negativity and being insulted and that he really did not care if they were satisfied or continued doing business with him.

    Some of them dropped and some of them respected this and continued doing business with him, but let him call the shots.

    Dropping the negativity from some of these clients ultimately lead to less stress on Tim and allowed him to strengthen his business and make 10x more money than he was making originally.

    I've picked up quite a few tips from this book so far, and I'm glad I won't be planning my wedding anytime soon
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  • Profile picture of the author Dennis Gaskill
    No offense intended Jason, but you sound like a bull in a china shop. What prompted this, did you have a bad experience or something?

    Originally Posted by JasonChoi View Post

    Think about it. When you have a wedding, do you schedule a wedding around other people's schedules? No! It's YOUR wedding!
    Actually you do schedule your wedding around other people's schedules, at least one person anyway -- the preacher, justice of the peace or whoever performs the wedding ceremony.
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  • Profile picture of the author jay walters
    You must have a really bad experience base on your post. Anyway, it is actually up to you on how you handle your clients, whether they are annoying or not, still remember they are the reason you are in business. It's either your business has a problem or your client has a problem, either way you will still have to face your problem on both of the situation.
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  • Profile picture of the author ronrule
    I've found the easiest way to avoid these situations is to stay on the high side of the pricing spectrum. The people who pay the least always want the most... That weeds out most of the problem customers right away.
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  • Profile picture of the author JasonChoi
    LOL I didn't have a bad experience at all

    It's just that some people have a tendency to let themselves get run over!

    Forums unfortunately do not convey my thoughts the way I intended.
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  • Profile picture of the author Vallank2
    I have this banner hanging in my office, "Success is not our goal, Service is our goal, Success is the outcome of service"............

    It goes along with, "The fruit on the end of the tree is but an outward manifestation of the seed". See the fruit will always come, so spend time developing the seed.

    The oldest universal law that will never change is "seed time and harvest".

    Just my take
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    • Profile picture of the author NoelleGrandison
      There can be a great amount of power in the word "no." It creates exclusivity, and means people have to agree to your terms to work with you.

      For anyone that provides high value, it feels like a requirement to avoid being burned out, in business and in life. Too often it seems that people feel they have to pander to the needs of others just to get where they want to go.

      Taking control - I like that message.
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  • Profile picture of the author skyjoe76
    I've turned away prospects.

    Just turned away one the day before. You know what. My friends start commenting on facebook that I should be kind and nice to help those who need help. Suddenly in the eyes of FB friends, I was not compassionate and I was humiliating the prospect.

    Still, I reserved the right to choose my client.
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    • Profile picture of the author dmorrow
      If I may say, just be sure you turn some of them away gently. You never know how fragile someone might be.
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  • Profile picture of the author Maya2066
    Great post Jason. What you are describing is what some people call "attraction marketing". Having in mind a profile of the perfect client and expecting to attract that type pf person in your business. It does sound better than having to chase customers who may not even be interested in what you have to offer.
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