Lame Refund Excuse (?) - It Finally Happened To Me

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Hi Warriors,

Over the years we have seen other Warriors share their stories of refund requests. I always read them and wondered how that could really happen to anybody.

Well...

I just issued a refund to someone after receiving a request that said:

"I need to request a refund. This is rather embarrassing, but I spent money that technically wasn't mine."

HUH?

Seriously?

How do you log into YOUR PayPal account, make a purchase from somebody, then one FULL WEEK LATER decide the money wasn't technically yours to spend?

I just had to laugh.

All the best,
Michael
#excuse #finally #happened #lame #refund
  • Profile picture of the author SantiSantana
    Count yourself lucky. He made an effort, however lame. Another warrior posted some time ago e refund request that went something like

    "refund please "

    literally.

    PS: that one to me actually looked like someone was baiting him into refusing the refund, like to take him down or something.
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    • Profile picture of the author x3xsolxdierx3x
      Originally Posted by SantiSantana View Post

      Count yourself lucky. He made an effort, however lame. Another warrior posted some time ago e refund request that went something like

      "refund please "

      literally.

      PS: that one to me actually looked like someone was baiting him into refusing the refund, like to take him down or something.
      Wow....he even made the effort to capitalize the first word, and conclude the sentence with a period...lol (sarcastic)
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      • Profile picture of the author eshera
        Hum, Michael....I have money that is technically not mine, not mine to spend....gosh, what do I do?

        Ah, yes, go to an internet marketing forum to buy myself a early christmas gift?:confused:

        Very strange....but also sorry to hear it as well.

        Have a great evening, all!
        -she
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        • Profile picture of the author Michael Oksa
          Originally Posted by eshera View Post

          Hum, Michael....I have money that is technically not mine, not mine to spend....gosh, what do I do?

          Ah, yes, go to an internet marketing forum to buy myself a early christmas gift?:confused:

          Very strange....but also sorry to hear it as well.

          Have a great evening, all!
          -she
          LOL

          Your post is extra funny, considering what product they requested a refund for.

          ~M~
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  • Profile picture of the author Rod Cortez
    That's funny Michael. I got one last month where the person asked for a refund and proceeded to give me the name of the product, which belonged to a competitor of mine. LoL

    RoD
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  • Profile picture of the author Mangozoom
    I had one last week where someone purchased one of my ebooks and less than five minutes later requested a refund saying that the information taught did not work for them ... its what I call a revolving door refund.

    I just gave them there money back and moved on!

    John
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    • Profile picture of the author Leslie B
      Originally Posted by Mangozoom View Post

      I had one last week where someone purchased one of my ebooks and less than five minutes later requested a refund saying that the information taught did not work for them ... its what I call a revolving door refund.

      I just gave them there money back and moved on!

      John
      Had one of those too once. The funniest part: he hadn't downloaded it prior to getting the refund and couldn't any longer after although he tried. Sometimes life can be good LOL

      Leslie
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  • Profile picture of the author thatgirlJ
    Sounds like someone got in trouble with a spouse, maybe? I had a chargeback because of that once. LOL!
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    • Profile picture of the author Sheryl Polomka
      Originally Posted by Jenn Dize View Post

      Sounds like someone got in trouble with a spouse, maybe? I had a chargeback because of that once. LOL!
      Yeah maybe he used his wife's account and she just found out
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    • Profile picture of the author Michael Oksa
      Originally Posted by Jenn Dize View Post

      Sounds like someone got in trouble with a spouse, maybe? I had a chargeback because of that once. LOL!
      That will never be an excuse I use to get a refund. My wife and I have a very clear understanding: All of the money I earn is "technically" hers.



      It's a good system.

      ~M~
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  • Profile picture of the author Michael Oksa
    I was thinking, what we need is a word for people that spend money that isn't theirs.

    Hmm...? There must be a word for that.



    Asking for a refund of somebody else's product, now THAT'S rich!

    LOL

    I'm glad they asked though. It sure beats a chargeback.

    My guess is there were probably some extenuating circumstances and they got caught up in some fuzzy thinking. It happens to all of us from time to time. There are no hard feelings, I just found it funny at the time.

    All the best,
    Michael
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    • Profile picture of the author Frank Donovan
      Originally Posted by Michael Oksa View Post

      I was thinking, what we need is a word for people that spend money that isn't theirs.

      Hmm...? There must be a word for that.
      Government?



      Frank
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    • Profile picture of the author HeySal
      Originally Posted by Michael Oksa View Post

      I was thinking, what we need is a word for people that spend money that isn't theirs.

      Hmm...? There must be a word for that.


      Spouse. :rolleyes:
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  • Profile picture of the author sambakker
    Originally Posted by Michael Oksa View Post

    Hi Warriors,

    Over the years we have seen other Warriors share their stories of refund requests. I always read them and wondered how that could really happen to anybody.

    Well...

    I just issued a refund to someone after receiving a request that said:

    "I need to request a refund. This is rather embarrassing, but I spent money that technically wasn't mine."

    HUH?

    Seriously?

    How do you log into YOUR PayPal account, make a purchase from somebody, then one FULL WEEK LATER decide the money wasn't technically yours to spend?

    I just had to laugh.

    All the best,
    Michael
    Haha I got the same one today.

    Was a bit of a chuckle.
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    • Profile picture of the author Michael Oksa
      Originally Posted by sambakker View Post

      Haha I got the same one today.

      Was a bit of a chuckle.
      That's really funny!

      Wonder how much of this money they were throwing around.

      OR...

      OR...

      OR...

      MAYBE...

      THEY just got a HUGE refund request and now have to ask for a lot of refunds to cover the refund request they just got!!



      ~Michael
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  • Profile picture of the author Shane N
    Why not reply with:

    "Sorry, the product was not technically mine to sell, and therefore the refund is not technically mine to give."

    Or, you can say: "I would like to refund whomever the money belongs to!" -- Because now he's getting back the money that wasn't technically his... And technically, he can buy another product that he technically doesn't have the right to buy!

    Oh Dear.
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    • Profile picture of the author Teravel
      Originally Posted by Shane Natan View Post

      Why not reply with:

      "Sorry, the product was not technically mine to sell, and therefore the refund is not technically mine to give."

      Or, you can say: "I would like to refund whomever the money belongs to!" -- Because now he's getting back the money that wasn't technically his... And technically, he can buy another product that he technically doesn't have the right to buy!

      Oh Lordy.

      Im sorry if this has no use to the thread, but this post is pure genius! Not only did I laugh my *** off, but my girlfriend did as well when I read the thread to her.
      Sorry to hear about your refund. I have purchased a few bad apples in my day, but never one that deserved a refund. Thats like going to Borders, purchasing a novel, bringing it home to read, and right after finishing the book, I return it. Some people need a good slap upside the head.
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  • Profile picture of the author mikemcmillan
    Michael O. said...

    "My wife and I have a very clear understanding: All of the money I earn is "technically" hers."

    Michael, you left out the other side of the coin...

    All of the money she earns is technically ________ also.

    Alas, all us guys know how that blank get filled in . --Mike
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  • Profile picture of the author Michael Oksa
    For the record, I heard from the refunder, and they explained the situation. I believe they were telling the truth, and they kind of got themselves into a jam.

    They then went on to say that they will repurchase the product as soon as things are straightened out.

    Still, the refund request threw me for a loop when I first got it.

    All the best,
    Michael
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    • Profile picture of the author Winlin
      Originally Posted by Michael Oksa View Post

      I was thinking, what we need is a word for people that spend money that isn't theirs.
      ... bandit, burglar, cat burglar, cheat, clip, criminal, crook, defalcator, embezzler, heister, highway robber, hijacker, holdup artist, housebreaker, kleptomaniac, larcener, larcenist, lifter, moonlighter, mugger, owl, pickpocket, pilferer, pirate, plunderer, porch climber, prowler, punk*, purloiner, robber, scrounger, shoplifter, sniper, spider, stealer, stickup artist, swindler...... :rolleyes:
      Originally Posted by yukon View Post

      Send him back a message:


      Sorry, I can't give a refund! I accepted your payment with a Paypal account that wasn't mine.
      TOO FUNNY!
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      • Profile picture of the author MichaelHiles
        Originally Posted by Michael Oksa View Post

        I was thinking, what we need is a word for people that spend money that isn't theirs.

        Hmm...? There must be a word for that.

        ...

        Originally Posted by Frank Donovan View Post

        Government?

        Frank
        Originally Posted by Winlin View Post

        ... bandit, burglar, cat burglar, cheat, clip, criminal, crook, defalcator, embezzler, heister, highway robber, hijacker, holdup artist, housebreaker, kleptomaniac, larcener, larcenist, lifter, moonlighter, mugger, owl, pickpocket, pilferer, pirate, plunderer, porch climber, prowler, punk*, purloiner, robber, scrounger, shoplifter, sniper, spider, stealer, stickup artist, swindler......

        Yep... all of these = "government"


        I.R.S. - I Represent Satan
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  • Profile picture of the author Steve Peters Benn
    I have a nice little list of people like this on my CRM. It's interesting to see how the same people are responsible for most of the issues.
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  • Profile picture of the author JayVance
    My refund policy,
    You must use this product for 30 days, if after 30 days the product does not work for you then you can request a refund.

    (The product always work but no one ever puts effort in because they want a magic bullet.) It really cuts down on those same day refunds.
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    • Profile picture of the author Dexx
      Originally Posted by JayVance View Post

      My refund policy,
      You must use this product for 30 days, if after 30 days the product does not work for you then you can request a refund.

      (The product always work but no one ever puts effort in because they want a magic bullet.) It really cuts down on those same day refunds.
      Good idea! Definitely prevent those "5 minute" refunders
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  • Profile picture of the author Mike Baker
    He may have been a co-owner of a website and was sharing the paypal account with the other owner and spent some of the money out of that account. So technically it wouldn't have been his to spend.

    That's one possibility.
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  • Profile picture of the author Sudoku Online
    lol, the excuse is kind off funny but you know, it's also because we have grown into a habit of motivating a negative answer. Whenever we want to turn down something/some invitation/someone, people expect you to motivate your decision, isn't that true?

    The other day I stopped my paid subscription to a $8/mo service. No sooner did the seller email me asking what was wrong? I mean, why do I have to motivate my decision? When I signed up he didn't ask for a motivation ...
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  • Profile picture of the author garyv
    Haa ha, that's classic!

    I don't even read my refund requests anymore. I know I'll get into an unnecessary huff if I read something stupid. That's why I have a "no questions asked" refund policy. Because there are a few times when I really don't want to know the answer.
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  • Profile picture of the author Rod Cortez
    I'm not kidding, I got one last night at 3:17 am for one of my dating e-books that just said:

    "The rent is just too damn high!"

    Of course, I have a no questions-asked refund policy, but couldn't resist replying with:

    "You're darn tootin' right. The rent IS too damn high. So here is your refund. Hope it helps you with the rent. Peace out. "

    ....am awaiting his response. lol

    RoD
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  • Profile picture of the author Martin2010
    Ha ha great story but with PayPal then you've got no chance of not giving them the money back. I bet you had to refund didn't you?
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    • Profile picture of the author Michael Oksa
      Originally Posted by Martin2010 View Post

      Ha ha great story but with PayPal then you've got no chance of not giving them the money back. I bet you had to refund didn't you?
      Hi Martin,

      I have a no questions asked refund policy as well, so I refunded the money.

      Of course when they said the money wasn't "technically" theirs, I imagined how PayPal may have perceived it, and how that perception could affect my account.

      No big deal.

      As mentioned, the person explained the situation in further detail, and I see what the concern was. If anything, their initial message to me was a poor choice of words, but I still found it somewhat humorous.

      All the best,
      Michael
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  • Profile picture of the author Martin2010
    Yes for sure and it's amazing how you say that you wondered how PayPal would perceive it which goes to show that unlike most you really care about customer support which is very refreshing to hear.
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    • Profile picture of the author Crew Chief
      Originally Posted by yukon View Post

      Send him back a message:

      Sorry, I can't give a refund! I accepted your payment with a Paypal account that wasn't mine.
      Yukon, I am, ROTFLMAO... so much so, I didn't even read the rest of this thread.

      Giles, the Crew Chief
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      • Profile picture of the author Michael Oksa
        Originally Posted by Thina View Post

        hai
        this really funny
        almost funny as what you're up to
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  • Profile picture of the author Dexx
    This is one of the reasons I despise selling products on ClickBank, ugh!

    "Would you like an instant, no-reason-needed, refund on the product you just downloaded, without you even opening the download file yet? Just click HERE!"
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  • Profile picture of the author ikosuave
    Do people generally have this experience with their own checkouts? Or with other affiliate programs outside of CB?
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  • Profile picture of the author Scott Skinner
    LMAO!!!! Just when I think I've heard it all....here we go! Just consider it Free Entertainment and keep on truckin' my friend!
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    • Profile picture of the author Michael Oksa
      Originally Posted by ScottSkinner View Post

      LMAO!!!! Just when I think I've heard it all....here we go! Just consider it Free Entertainment and keep on truckin' my friend!
      That's pretty much what I did.

      On the surface it WAS pretty funny. The later explanation made more sense.

      But, man, you CAN'T make this stuff up.



      ~Michael
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  • Profile picture of the author HeySal
    I had a purchase once that was refunded within the same 60 seconds it was purchased -- reason, they already knew everything. Considering that most of the formulas in the book are my own creation, that was pretty psychic, I think. Unless you can charge through 70 or 80 pages in about 30 seconds. They didn't even have time to open the zip.
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  • Profile picture of the author SuiteJ
    LOL! Oh man. Wish you had recorded the expression on your face when you read it.

    I had a customer tell me that there was just "way too much extra included in the package"...he was overwhelmed and wanted a refund.

    The extras he was referring to was detailed instructions and complimentary bonuses. lol
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  • Profile picture of the author dagaul101
    It could be money from a relative who deposited their money in his account, it happens
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  • Profile picture of the author Rob Howard
    This reminds me of a phone call I got when I was traveling...

    Guy purchased a 1 dollar trial product. He loved the product he told me. But he wanted a refund.

    I asked him if he meant to cancel the trial. He said he did already but he wanted his 1 dollar back.

    I asked him why he wanted his one dollar back if he loved the product...

    He said, and this is almost his exact words: "I love your product, but I'm really broke so I need that dollar back."

    Pretty pissed off, I asked him if he planned on keeping my product and using it. He said yes.

    I told him that that was theft.

    He told me then that the dollar wasn't mine to keep, it was his because of the money back guarantee.

    I told him that my product wasn't his to keep, because he is asking for a refund on a trial.

    Anyway, I hung up on the guy...swearing to hire a CS person ASAP. (this was like 2 years ago)

    Rob
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  • Profile picture of the author Jimmy Reilly
    Originally Posted by Michael Oksa View Post

    Hi Warriors,

    Over the years we have seen other Warriors share their stories of refund requests. I always read them and wondered how that could really happen to anybody.

    Well...

    I just issued a refund to someone after receiving a request that said:

    "I need to request a refund. This is rather embarrassing, but I spent money that technically wasn't mine."

    HUH?

    Seriously?

    How do you log into YOUR PayPal account, make a purchase from somebody, then one FULL WEEK LATER decide the money wasn't technically yours to spend?

    I just had to laugh.

    All the best,
    Michael
    Best one I've gotten:

    "You tool is awesome, but I just don't have time right now to use it. Can I get a refund and I'll buy it again when I have more time to use it?"
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