Important: John Durham

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Hi John -

Both Kim and I have been sending you and Darren PMs about an AllStar WSO customer whose download link does not work.

Kim tried sending him another copy and it does not work for the customer, me or Kim when we try to use it.

We have had no response from you or Darren (who hasn't even logged on in a while - is he ok?). Are you ok?

Could you please respond as the customer has been waiting for several days now. Better if (a) he does not feel ripped off and (b) he does not request a refund.

Thanks!

ET PHONE HOME R2D2-78652
  • Profile picture of the author John Durham
    Patrician, of course he is not being ripped off... pretty strong use of words there...

    There are a million download links on that page, could you offer a specific download link that there are problems with??

    Most people have had no trouble...

    Darren is preparing for a trip to Egypt... So he isnt around much this week or next...
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    • Profile picture of the author Patrician
      Originally Posted by John Durham View Post

      Patrician, of course he is not being ripped off... pretty strong use of words there...
      OK John let's put this where it belongs: (in the tunnel with the little red wagon)

      OF COURSE I KNOW IT IS NOT A RIP OFF.

      Remember #1 "there is no truth, only perception" - The guy paid $97 and so far for the last week he has waited patiently and been polite about it, while I got no response from anybody until I finally emailed Kim.

      Remember #2 I run a helpdesk - People come in screaming scam even for a free program if they don't get a response within 5 minutes - So I know how shocking and irritating it is to be accused of being a scam or rip off;

      Remember #3 - put the shoe on the other foot - walk in his shoes or however see it from his perspective - he doesn't know any of us from Adam - He has paid $97 and gotten nothing for his money for a week. (except excuses, promises to fix it, etc)

      Wouldn't you begin to wonder if you had been ripped off?

      SORRY FOR USING THAT PHRASEOLOGY BUT THAT IS ALWAYS MY MAIN CONCERN - PERCEPTION - REPUTATION.

      (and this is mainly because I don't want to rip their head off when they accuse me).

      AGAIN, I KNOW YOU ARE A BUSY MAN/HAVE LIMITED CONTROL, AND I KNOW THIS IS NOT A RIP-OFF :rolleyes:

      PEACE OUT!

      group hugs - chill warm and fuzzy -

      LOL - "We all boil together" - ROFLMAO - sounds like a song by Duran Duran with Depeche Mode-ee

      chorus: (cackle cackle toil and trouble bubble bubble)
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      • Profile picture of the author John Durham
        Originally Posted by Patrician View Post

        OK John let's put this where it belongs: (in the tunnel with the little red wagon)

        OF COURSE I KNOW IT IS NOT A RIP OFF.

        Remember #1 "there is no truth, only perception" - The guy paid $97 and so far for the last week he has waited patiently and been polite about it, while I got no response from anybody until I finally emailed Kim.

        Remember #2 I run a helpdesk - People come in screaming scam even for a free program if they don't get a response within 5 minutes - So I know how shocking and irritating it is to be accused of being a scam or rip off;

        Remember #3 - put the shoe on the other foot - walk in his shoes or however see it from his perspective - he doesn't know any of us from Adam - He has paid $97 and gotten nothing for his money for a week. (except excuses, promises to fix it, etc)

        Wouldn't you begin to wonder if you had been ripped off?

        SORRY FOR USING THAT PHRASEOLOGY BUT THAT IS ALWAYS MY MAIN CONCERN - PERCEPTION - REPUTATION.

        (and this is mainly because I don't want to rip their head off when they accuse me).

        AGAIN, I KNOW YOU ARE A BUSY MAN/HAVE LIMITED CONTROL, AND I KNOW THIS IS NOT A RIP-OFF :rolleyes:

        PEACE OUT!

        group hugs - chill warm and fuzzy -

        LOL - "We all boil together" - ROFLMAO - sounds like a song by Durham Durham with Depeche Mode-ee

        chorus: (cackle cackle toil and trouble bubble bubble)
        Lol. I meant its gets hot in the marketing boiler room sometimes..,. lol Mucho Amor as always Pat. Thanks for the breakdown.
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  • Profile picture of the author John Durham
    Okay I cannot find the download link to the page, and Darren isnt available. So ... I am going order the program for the full $97, which I have done 3 or 4 times now in testing this...

    Back:

    Wow. That was a waste of $97.00, hope kim got it. Can you confirm kim?

    The DL page doesnt work, and I dont have anyway of getting Darren til like 2am... if that, being a weekend.

    We have an issue here. Hopefully whatever happened to our page someone isnt redirecting payments too.

    If Kim could confirm that last purchase, it would be great.
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  • Profile picture of the author KimW
    Let me check, will be right back.
    Back
    payment received and refunded back to you John.
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  • Profile picture of the author John Durham
    Is the download page working for anyone else? Does any other purchaser have access to it?

    If its still up that just means we need to adjust the wso pro button...

    If not I may have to gather the links from anyone who has them and make a new download page if I cant catch Darren before he leaves for vacation.
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  • Profile picture of the author John Durham
    Dont refund it back Kim... Im sending it back to you.

    Does anyone who has previously purchased still have access to download page?

    I dont because 3 of my pcs crashed last month.
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  • Profile picture of the author KimW
    I don't have access either . I can't buy it myself, Paypal wouldn't let me. Darren sent me a link once but I can't find it.
    Maybe someone that purchased it will see this thread and be able to check?
    I'll look some more at my end.

    PS: I don't know why I keep thinking your in NC, I was gonna say I'd drive down and fix your pcs for ya.
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  • Profile picture of the author Roaddog
    John, I tried the link I have and it say's 'server not found'


    Jim
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  • Profile picture of the author John Durham
    Dammit! Thanks Dog.

    Okay we are stuck with two scenarios... It appears we have been bitten... I know Darren wouldnt let these things by... So we can wait till he contacts me, which could be up to 12 hours... or we can gather all fifty WSO's back together, which I should have most of them in my email, and make a new download page...

    One could take all weekend... and there is a chance that so could the other...

    Let me step away and think about this for a minute. It may require a new DL page, because being the weekend, I dont know if Darren will be available.

    Time to roll up the ole proverbial sleeves.

    Sorry guys.
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  • Profile picture of the author Roaddog
    John, Kim ,

    If it helps I still have the whole wso in one folder, I can zip it and send it to you.
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    • Profile picture of the author John Durham
      Originally Posted by Roaddog View Post

      John, Kim ,

      If it helps I still have the whole wso in one folder, I can zip it and send it to you.
      Awesome!

      Not to be self centered about this, but I have created some enemies here... and someone emailed Darren yesterday and told him that within 48 hours he was going to destroy my whole reputation... and send everything I do haywire...

      He is a member here so I wont say his name even though he is banned, (not that it would matter anyway, with all his little followers that can do his work for him...) but the guy owns one of the biggest forums on the net... aside from WF, and he has the power to do it, even though he is pond scum...so are many of his followers, and he was serious.

      Every since that holy grail stuff these guys have been giving me a hard time...

      Please send it road dog... my email is johndurham1969 @ yahoo.com
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  • Profile picture of the author Roaddog
    Well let's hope that he isn't using Kim's WSO to get back at you, pond scum would be the least of my curses at him/them.

    I'm zipping it now John....P.M. me where you want me to send it.

    Jim
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  • Profile picture of the author John Durham
    I can work it out with Kim to where he has control of his own download page anyway, so this will be appropriate. Pming.
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  • Profile picture of the author KimW
    Unfortunately I will be unavailable for the next 3-3.5 hours as its minutes away from doing my treatment.

    As far as creating some enemies, you have also created a lot of friends, don't forget that.
    I can't speak for others,but the only person that has power over me is me. I make up my own mind about people.
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  • Profile picture of the author John Durham
    Thanks Kim. I will open up skype in a couple of hours and start looking for you this eve... we can fix this little red wagon!

    Thanks again to Jim and Patricia... sorry If I snapped a little "P" we all boil together in here everyday, so that happens sometimes... The word "rip off" lol... Kind of Shocker seeing in a post with your name on it.
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  • Profile picture of the author KimW
    All right Dr John, lets chat!
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  • Profile picture of the author John Durham
    Lol. Lemme go get a coffee! Looking fwd to it.
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  • Profile picture of the author John Durham
    Im on bro.
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  • Profile picture of the author KimW
    I think the issie has been resolved for now.
    Thanks to everyone that helped out.
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  • Profile picture of the author Patrician
    Waiting for Charles to confirm that the new link works.

    ALLZWELL THAT ENDZWELL

    I hope we will go forth with some alternatives so that if this happens again we will have more ways to resolve it quicker!

    Good job Kidney Kidz Team!
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