Hi fellow Warriors. I wanted to ask for some advice on what to do. A client asked me to check out her desktop computer. I observed that it hangs at the Windows logo screen. It cannot enter Setup or even the BIOS. I removed and replaced the 4 RAM sticks, removed and replaced the CMOS battery and checked one or two other things but it was the same result. Her daughter (who is also into IT) told me she checked it and was sure it was the motherboard. She also called in a friend who also said it was the motherboard. Upon checking everything, I told her it was the motherboard and that it was costly to replace and would probably be better to get a new computer. She asked me if I could sell it for her (to which I said yes since I am an Ebay seller) so she could add some money and buy a new one. My questions are:
1. Is it possible this is not a motherboard problem? If it isn't,then what is the problem?
2. How much could I list it for on Ebay?
3. Should I sell it as a whole or dismantle it and sell the parts individually?
4. Could it be a hard disk problem which is preventing the OS from loading? I haven't checked with a second HDD to be sure it won't be able to boot as well.
5. I have been able to get a new Gateway desktop at a good price. Are Gateway computers reliable. The present one is an HP with 4GB RAM AND a 500GB hard disk.
6. Is there a possibility that using the recovery CD would fix the problem? Not sure if they created the recovery CD though but one could get it from HP.
7. Any other suggestions you think might be useful.
Thanks in advance for your response and suggestions.