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JVZoo Not Responding?

by Trevor
8 replies
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Hi there,

I didn't want to make a spam thread in the main WF section or any other of the larger sections, but JVZoo is not responding to my queries when I PM them or even after submitting a ticket through their support portal... But I did see them always respond to WF threads, I think they have Google Alerts said for the word "JVZoo" when it gets mentioned on the WF.

Brian/Bryan, you there? I need to talk to you, urgent, please respond, thanks!

Hopefully talk soon,
Trevor
#jvzoo #support
  • Profile picture of the author Bryan Zimmerman
    Hey Trevor,

    The support desk doesn't respond to questions about products wanting to get Product Of The Day. They have no control over that and have been told specifically to not answer any questions as to how and who is going to get it.

    I am answering your PM though.
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by Bryan Zimmerman View Post

      The support desk doesn't respond to questions about products wanting to get Product Of The Day. They have no control over that and have been told specifically to not answer any questions as to how and who is going to get it.
      Just a question, Bryan, but if that's so, would it kill them to reply with a pasted-in message saying "We have no control over that and have been told specifically to not answer any questions about it", rather than having people posting in a public forum that your support-desk is unresponsive?!
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      • Profile picture of the author thunderbird
        Originally Posted by Alexa Smith View Post

        Just a question, Bryan, but if that's so, would it kill them to reply with a pasted-in message saying "We have no control over that and have been told specifically to not answer any questions about it", rather than having people posting in a public forum that your support-desk is unresponsive?!
        I like JVZoo. It offers a lot of services and features to digital marketers. I actually see it as a viable, even superior alternative to Clickbank, and here on the WarriorForum for anyone interested in selling WSOs, it is a workable (and less expensive) alternative to WarriorPlus. But I have to admit that I too have found them disconcertingly unresponsive to questions I've had. That is a turn-off and can even set off alarm bells in some people (not me).
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        Project HERE.

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        • Profile picture of the author Alexa Smith
          Banned
          I like them purely because, in a sense, they're ClickBank competitors and the more of those there are, the better. I intended my comment above as a potentially helpful suggestion, I hasten to add. My wording left a little to be desired, I think. Sorry, Bryan ... :rolleyes:
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          • Profile picture of the author Bryan Zimmerman
            Originally Posted by Alexa Smith View Post

            Just a question, Bryan, but if that's so, would it kill them to reply with a pasted-in message saying "We have no control over that and have been told specifically to not answer any questions about it", rather than having people posting in a public forum that your support-desk is unresponsive?!
            Yea, this is true. We just get a ton of requests with a "check out my product and make it POTD please". Nothing wrong with that and I like the enthusiasm and confidence shown in their products, we just told the support staff to not answer the tickets when it's not really a "support" question but more a request to be picked for something. In fairness to Trevor, I did contact him first to ask him a question about his product because I thought it was a good one. But, as you said I'll write up a marcros that they can copy and paste in from here on just so no one feels like we're not getting it. I can adjust

            Originally Posted by thunderbird View Post

            I like JVZoo. It offers a lot of services and features to digital marketers. I actually see it as a viable, even superior alternative to Clickbank. But I have to admit that I too have found them disconcertingly unresponsive to questions I've had. That is a turn-off and can even set off alarm bells in some people (not me).
            Glad you like it and just so you know, I just went out and hired three more support people to make damn sure that you don't feel like you're not being responded to. Support is one of the things we don't ever want to be a problem and we are more than willing to spend the money to make sure we've got enough people in place. Not saying we're never going to screw up or make a mistake, but we'll do what we need to so hopefully you don't feel like that again.

            Originally Posted by Alexa Smith View Post

            I intended my comment above as a potentially helpful suggestion, I hasten to add. My wording left a little to be desired, I think. Sorry, Bryan ...
            All good Alexa, it was helpful. A two second copy and paste response is more than fair so someone feel's like they at least got an answer.
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            • Profile picture of the author Trevor
              Originally Posted by Bryan Zimmerman View Post

              Yea, this is true. We just get a ton of requests with a "check out my product and make it POTD please". Nothing wrong with that and I like the enthusiasm and confidence shown in their products, we just told the support staff to not answer the tickets when it's not really a "support" question but more a request to be picked for something. In fairness to Trevor, I did contact him first to ask him a question about his product because I thought it was a good one. But, as you said I'll write up a marcros that they can copy and paste in from here on just so no one feels like we're not getting it. I can adjust



              Glad you like it and just so you know, I just went out and hired three more support people to make damn sure that you don't feel like you're not being responded to. Support is one of the things we don't ever want to be a problem and we are more than willing to spend the money to make sure we've got enough people in place. Not saying we're never going to screw up or make a mistake, but we'll do what we need to so hopefully you don't feel like that again.



              All good Alexa, it was helpful. A two second copy and paste response is more than fair so someone feel's like they at least got an answer.
              Actually I sent a question through the support desk about the JVZoo IPN but still haven't received a response. I need the JVZoo IPN to integrate my membership script with JVZoo.
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              • Profile picture of the author GoBlog
                Originally Posted by Trevor View Post

                Actually I sent a question through the support desk about the JVZoo IPN but still haven't received a response. I need the JVZoo IPN to integrate my membership script with JVZoo.
                Yes...I liked to know how to integrate IPN for my membership script too...maybe by providing some tutorial about advance IPN setup will help.
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            • Profile picture of the author Brandon Tanner
              Originally Posted by Bryan Zimmerman View Post

              I can adjust
              Now THAT is the attitude that makes good business owners great. Bryan, I commend you guys for taking the time to interact with your customers & prospects here, listen to their concerns, and quickly adapt your business to meet their needs. I wish more businesses would run their business like that. Kudos!
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