Here is a "User error" story for you....
I was without Internet and phone most of yesterday. 
So I called Comcast (using my cell phone) and described my woes. They kept saying that everything looked fine on their end, etc.
The tech scheduled an appointment for today and then said to call if anything else went wrong.
So I called back later last night because all of the lights went out on my modem (3 had been lit up most of the day).
The (different) tech said that the power indicator should be on, if nothing else. Nope. Nothing.
Then she asked how long ago it started acting up. I told her about 8 hours ago.
To make a long story short, I had accidentally kicked my modem and unplugged it. The battery gave out after 8 hours.
I plugged the modem back in and sheepishly asked the tech to cancel the appointment. :rolleyes:
She was still laughing when I hung up the phone.
(I am a Trekkie, not a techie.) :rolleyes:
So I called Comcast (using my cell phone) and described my woes. They kept saying that everything looked fine on their end, etc.
The tech scheduled an appointment for today and then said to call if anything else went wrong.
So I called back later last night because all of the lights went out on my modem (3 had been lit up most of the day).
The (different) tech said that the power indicator should be on, if nothing else. Nope. Nothing.
Then she asked how long ago it started acting up. I told her about 8 hours ago.
To make a long story short, I had accidentally kicked my modem and unplugged it. The battery gave out after 8 hours.
I plugged the modem back in and sheepishly asked the tech to cancel the appointment. :rolleyes:
She was still laughing when I hung up the phone.
(I am a Trekkie, not a techie.) :rolleyes:
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