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virus question, help ?

by mysterrio
38 replies
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My wifes computer was working fine when I went to sleep. She goes to use it and up pops a screen saying the computer has been blocked and you need to pay a fine of $200 with a green dot mastercard before the fine costs more.

It comes up before the computer hits the internet. I'm out of my leauge here. Is there a fix? What do we do? Thanks.
#virus question
  • Profile picture of the author Beverley Boorer
    Yep I'd say its a virus. Whatever you do, don't pay or try to pay anything. It's a big rip-off or they will steal your details. These things can come in on something you or your wife downloaded and the virus protector won't catch it. You may have to take it to a technician.
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  • Profile picture of the author HeySal
    I think this time instead of fixing the virus you should get on the phone with your local DA, police, or FBI. This is extreme and the authorities might be able to catch this dude. Makes ya wonder how much this guy has extorted from people already.
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  • Profile picture of the author taskemann
    First - DON'T PAY THE "FINE" BECAUSE IT'S A SCAM OR MAYBE PISHING.

    Second - If you use Windows, start windows in safe-mode and try to remove the virus with your virus program. If you DON'T have a virus program - Start Windows in safe-mode with Internet connection and download a free antivirus program like Avast Free antivirus, it's a good antivirus software. Then try to remove the virus in safe-mode.

    But I would recommend you to whipe your hard drive and re-install Windows if you don't have any important stuff on it. But you could always do a backup of your important files. But the problem would be that these files could be infected by the virus as well.
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  • Profile picture of the author KimW
    I'm confused. How do you use FB to load a program when you can't access the internet?
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    • Profile picture of the author LynnM
      Two of my friends had this happen last week - it claimed to be from Yorkshire police, that they'd been viewing illegal porn, and they had to pay £100. It's been going around for a while it seems, different countries and different police names. Haven't heard if my friends have managed to access their computers yet.
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    • Profile picture of the author feral
      Originally Posted by KimW View Post

      I'm confused. How do you use FB to load a program when you can't access the internet?
      LOL NOT "FB" He said "F8" - use the F8 key at the top of your keyboard
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      • Profile picture of the author KimW
        Originally Posted by feral View Post

        LOL NOT "FB" He said "F8" - use the F8 key at the top of your keyboard
        Damn , you are right.....time to get these old eyes checked,eh?
        ( I know F8 is how you boot into safe mode).
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      • Profile picture of the author waterotter
        Originally Posted by feral View Post

        LOL NOT "FB" He said "F8" - use the F8 key at the top of your keyboard
        I spotted that also. I think Kim needs new glasses!
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    • Profile picture of the author seasoned
      Originally Posted by KimW View Post

      I'm confused. How do you use FB to load a program when you can't access the internet?
      Not F BEE, but F EIGHT.

      Steve
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      • Profile picture of the author Amira15
        It can be a malware harmful threat
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  • Profile picture of the author KimW
    Lynn, if they are windows PC they can usually start in safe and select safe mode with network connection,or something similar,can't remember exact wording.
    And if Malwarebytes doesn't fix it,but it seems to have for the OP,then download a program called HijackThis.
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  • Profile picture of the author KimW
    What's sad is that I am actually wearing the first new pair I've gotten since my kidney failure.....<sigh>
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  • Profile picture of the author KimW
    Joe,
    I've written a report on virus removal and Malwarebytes is my number one recommended program to start,and usually able to end,with.
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    • Profile picture of the author mysterrio
      Hello everyone.

      I just wanted to let you know...it went away and now it is back...lol

      The good news is for whatever reason it does not seem to damage the system. I just wish i could get rid of the thing.

      The malware bytes got rid of it but it just keeps coming back.

      Im at a loss here.
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      • Profile picture of the author Riptor
        This is the programme I have been using for a while and have had no problems since starting to use it, there is a free version but not sure how good that is. I am using the full version and it's very easy to use.

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      • Profile picture of the author Joe Mobley
        There is a forum over on the Malware bytes site. Post your problem and some very knowledgeable people will help you. I had a rootkit virus a couple of years ago that kept coming back. I posted the issue on the forum and got the virus off the system.

        Joe Mobley


        Originally Posted by mysterrio View Post

        Hello everyone.

        I just wanted to let you know...it went away and now it is back...lol

        The good news is for whatever reason it does not seem to damage the system. I just wish i could get rid of the thing.

        The malware bytes got rid of it but it just keeps coming back.

        Im at a loss here.
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  • Profile picture of the author glen2020
    Don't pay,install any anti-virus to protect.
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    • Profile picture of the author mysterrio
      Originally Posted by glen2020 View Post

      Don't pay,install any anti-virus to protect.
      Yea, they did not help. I have three of them and NONE caught this.
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  • Profile picture of the author KimW
    Did you run Malwarebyte in safe mode after you downloaded it? If not,that might be why you still have it, but otherwise I would also try this:
    Anti-rootkit utility TDSSKiller
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    • Profile picture of the author mysterrio
      Originally Posted by KimW View Post

      Did you run Malwarebyte in safe mode after you downloaded it? If not,that might be why you still have it, but otherwise I would also try this:
      Anti-rootkit utility TDSSKiller

      Yes, I did. the virus changes to a randon exe and just starts and restarts. However, as of last night - it seems to be gone again..I will keep you all posted. Thanks!
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  • Profile picture of the author KimW
    This is a excellent tool also.
    Download HijackThis 2.0.4 - FileHippo.com
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    • Profile picture of the author waterotter
      Originally Posted by KimW View Post

      This is a excellent tool also.
      Download HijackThis 2.0.4 - FileHippo.com
      Some could get themselves into trouble with this one unless you know what you're deleting.
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      • Profile picture of the author KimW
        Originally Posted by waterotter View Post

        Some could get themselves into trouble with this one unless you know what you're deleting.
        Very true, Best to err on the aide of caution.
        I have to say, I havent used it on anyones computer for a while, but there used to be a forum that you could upload the results to for help with it.
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  • Profile picture of the author JustVisiting
    Hi

    I think you have a variant of the Microsoft Windows Ukash Virus. Here is how to remove it:

    How to Remove Microsoft Windows Ukash Virus That Blocked PC & Asked For Payment 100 Pounds or Euros? - YooSecurity Removal Guides

    Also this youtube video may help:


    This is interesting too. It appears Avast antivirus (free) may also be effective at removing this nasty:

    http://www.bleepingcomputer.com/forums/topic456488.html

    Good luck!

    Cheers

    Paul
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  • Profile picture of the author whland
    I got that FBI Moneypak virus awhile back as well. I was able to restart my computer and get back on. I backed up my important files and wiped the hard drive and restored the operating system to make sure the virus was gone.

    Chad
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  • Profile picture of the author Rick B
    I use "Ad-Aware Free" which actively watches for viruses and malware. It is free of charge and is always highly rated even outrating many of the paid virus software. I also never use Internet Explorer browser anymore although I've heard that the latest versions are less likely to get infected than the older ones. All I know is using Ad-Aware free and Google Chrome, I haven't had ANY infections or even any slow downs in over two years!

    I also use Malwarebytes when I clean infections off of other people's computers. It's much faster than Ad-Aware for fixing problems although Ad-Aware prevents getting them in the first place. I've found Malwarebytes to be much easier to get downloaded unto an infected computer too.

    I also suggest that you have two or better yet three browsers available. You may get a browser infection that keeps you from using the web. If you have other choices you sometimes can get online with them.
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  • Profile picture of the author jacksena
    It can be a malware harmful threat so you need to take Malware Removal security for protect your system from virus and others harmful threats.
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  • Profile picture of the author KimW
    You are late Steve,
    I've already been schooled (several times, but starting here):
    http://www.warriorforum.com/off-topi...ml#post7015988
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  • Profile picture of the author parihar7
    Hello,

    don't visit poor rated websites, maximum viruses and spywares get access to your network because of such kind of harmful websites.
    I am using Advanced System Protector, which is an effective solution to find and remove malware infections present on your PC. It also provides protection shields against malware threats.
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  • Profile picture of the author HeySal
    If it's hitting your desktop it could be worse - the Hijack it is a good tool but I think it costs. TDSSkiller by Kepersky is free and I used it to kill a trojan/keylogger that was locking the woman out from her desktop. I had to go in through the user partition to be able to download it. Safe mode might work, too. I'd try that first because it's good, from a very reputable company, and you can run it free. Go for the Hijack-this if TDSSkiller doesn't work. IMHO anyhow.
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    When the Roads and Paths end, learn to guide yourself through the wilderness
    Beyond the Path

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  • Profile picture of the author mickyads
    Good day everyone

    I have discovered an annoying virus on my laptop called "Browse to Save" and have tried everything to get rid of it with no success.

    If anyone knows the solution to my problem, I would be so deeply grateful for your help.

    Last option is to take it to an expert, but money is tight.

    Kindest regards to one and all...Mick Adams
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  • Profile picture of the author nawshale
    wow thanks for the information. I've never heard about malwarebytes antivirus and I'll surely consider using it after my current antivirus expires. I have a trial version on my new laptop for now.

    Cheers!
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  • Profile picture of the author Sumit Menon
    Try turning off system restore and running malwarebytes. Also run the ESET online scanner. I've never tried a better solution once your PC gets infected.
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  • Profile picture of the author seasoned
    NOBODY is going to charge a fine like that! NOBODY! WHY? They don't knw WHO you are! They don't know if YOU are guilty(though I could not imagine the problem), it is TOO easy to leave, etc....

    This might not even be a virus. Some sites have a popup come up, and they could say almost anything! A popular ruse is that you are infected, and must buy THEIR software. You only get infected if you take one of the routes they picked.

    Steve
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