People who don't reply to emails within 24 hours shouldn't work online!
And customer service is a huge reason why many people fail making money online. People underestimate the power of word of mouth, forums and returning customers. They can seriously make you a millionaire. The customer who you think is annoying and asks too much can later send you another customer who makes you a killing! I think there is a thin line between making thousands and millions and its in the detail. Customer service is one of those "details".
I have made well over $2mil online and most of it was because the customers simply got a better service than everywhere else. Looking at rough numbers this month, every customer I paid for(PPC, banners, solo ads) brought me 1-2 extra customers on average. Friends, colleagues, etc.
Discuss. If you have a different opinion, share it, I'm curious to hear what others think about it.
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