Mysterious Computer Problem

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Hello - anybody have any suggestion for me please?

I have called Dell repeatedly and they have sent me 3 new mice in 1 year. It is not the mouse I guess that is really the problem (no software related to mouse) and the keyboard does the same thing.

I have cleared cache repeatedly, run check disk, run root kit buster, etc etc etc. But the problem keeps coming on. (also tried smashing one mouse, and that didn't help at all LOL).

Here is what happens.

I do a lot of copy and paste for links, IDs, etc.

What happens when my PC is in a tizzy:

When I try to highlight say a line - it will highlight the whole paragraph - when I click a blank spot to undo it, it will just highlight wherever I am -

It gets impossible to use either the mouse or the keyboard - the keyboard is just not responding at all when the mouse is locked up - and the mouse just goes all over the place wherever it wants.

So I am in an email document and copy something and try to paste to Word.
I can't.

Then what happens is also on the desk top - I can't click any icons or do anything on the desktop - if I click one icon it will highlight all the icons at the same time.

I have to reboot - SEVERAL TIMES after clearing cache, running crap cleaner to get it to stop. Dell has run every diagnostic and finds no problem on my PC.

I am on the phone right now and will demand to speak to a manager - I have a hardware warranty for 2 years. They will just shine me on again with BS tests and not figure out the problem. :rolleyes:

The PC is about a year old.

It is Windows 7 - Dell XPS 8300 - intel i7-2600 processor (3.4 GHz) 8 GB SDRam

Anybody had this experience? Or know what the problem might be? :confused:
  • Profile picture of the author Dennis Gaskill
    That's a mystery to me, but I can suggest someone who may be able to help you. Elizabeth Boston is a computer tech and writes a help newsletter for people with computer problems. She's also very nice and likes to help people. You might check her out. Ask The Computer Lady - Tips & Troubleshooting For Computer Problems.
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  • Profile picture of the author Dan Riffle
    Patricia,

    Are these wired mice or bluetooth mice?

    If wired, have you looked at the cable and/or the mouse port connector? If usb (which I assume it is) have you tried changing which port you connect the mouse to?

    If bluetooth, well, I got nuttin'.

    Edit: Out of curiosity, do you have any flash drives connected to your computer, possibly for power boost?
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    • Profile picture of the author Patrician
      Originally Posted by Dan Riffle View Post

      Patricia,

      Are these wired mice or bluetooth mice?

      If wired, have you looked at the cable and/or the mouse port connector? If usb (which I assume it is) have you tried changing which port you connect the mouse to?

      If bluetooth, well, I got nuttin'.

      Edit: Out of curiosity, do you have any flash drives connected to your computer, possibly for power boost?
      Dan - they are corded meeces and keyboard -

      When I got the win 7 machine it would not acknowledge anything from my XP computer - not the cordless mouse, keyboard or even flash drives (will not read/over-wrOte) (ouch)

      Yes i have changed the USB ports I am using around back and forth numerous times.
      No I have no flash drives -
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      • Profile picture of the author Dan Riffle
        Originally Posted by Patrician View Post

        Dan - they are corded meeces and keyboard -

        When I got the win 7 machine it would not acknowledge anything from my XP computer - not the cordless mouse, keyboard or even flash drives (will not read/over-write)

        Yes i have changed the USB ports around back and forth numerous times.
        No I have no flash drives -
        OK, you've probably already done everything I would have.

        These corded meeces, does the cord disconnect from the mouse? If so, have you tried a new cord? If the cord gets a break in it, it could cause some of your problems.

        You say you changed the ports. Do you mean you changed what you plugged in to them or do you mean you installed new usb ports?

        I'm trying to find a possible hardware issue. I assume Dell tested all of the possible software issues.



        EDIT: I'll return with the thread link.
        Ah, here it is:
        http://en.community.dell.com/support.../20195181.aspx
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        • Profile picture of the author Patrician
          Originally Posted by Dan Riffle View Post

          OK, you've probably already done everything I would have.

          These corded meeces, does the cord disconnect from the mouse? If so, have you tried a new cord? If the cord gets a break in it, it could cause some of your problems.

          You say you changed the ports. Do you mean you changed what you plugged in to them or do you mean you installed new usb ports?

          I'm trying to find a possible hardware issue. I assume Dell tested all of the possible software issues.

          EDIT: I'll return with the thread link.
          Ah, here it is:
          Dell XPS 8300 Mouse problem - Desktop General Hardware Forum - Desktop - Dell Community
          Yes Dan - I am sorry for my sloppy writing (in the middle of other technical issues at the same time tonight - launching a new app) - eeeeeee

          Yes I mean I switched the plugs and ports around to see if it would help and also don't use the usb hub - just straight in to the cpu.

          cord and mice are all one piece

          and again this is a 2 week old meece - and the 3rd one in 1 year.

          it does have a button where you can switch the dpi for games - i never use it -400-800--1200-1600 - doesn't seem to phase it when it is in a 'convulsion'.

          i just leave it at the first one although my monitor is 1920x1080 - (I have always wondered if this is related to that - hair-brained idea...
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        • Profile picture of the author Patrician
          Originally Posted by Dan Riffle View Post

          Oh, WOW. Praise the Lord and Pass the Amunition!

          You can be sure I will be shoving this in their face! :p

          GREAT BIG THANK YOU DAN!



          P.S. It is just awe-inspiring - so all powerful even the basement of the Warrior Forum!

          I have seen news here within minutes of it being in the news anywhere - and we have wizardry here ! Warrior Wizards! or Wizard Warriors!

          Why waste time going to stupid customer support? Just come here and somebody will actually help you!!!!

          ;o)


          p.s. to be fair dell has spent hours and hours running tests each time i have called - even sat through a check disk for an hour last time with dell connect - and have sent me the 3 new meece within 24 hours of the calls

          but they are just at a loss or SOMETHING?
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          • Profile picture of the author Dan Riffle
            Originally Posted by Patrician View Post

            Oh, WOW. Praise the Lord and Pass the Amunition!

            You can be sure I will be shoving this in their face! :p

            GREAT BIG THANK YOU DAN!
            Ah, shucks, don't mention it.

            I didn't delve too far into their forum, but the OP in the linked thread mentions other related threads, leading me to believe you can find other supporting evidence.

            One more thing - the port itself could be jacked. Try the offended meeces on another (preferably non-Dell) computer to see if they work.
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          • Profile picture of the author Dennis Gaskill
            Originally Posted by Patrician View Post

            p.s. to be fair dell has spent hours and hours running tests each time i have called - even sat through a check disk for an hour last time with dell connect - and have sent me the 3 new meece within 24 hours of the calls
            I wasn't going to say anything until I saw this comment. Pat, years ago I ordered a Dell online. One Dell desktop. They charge me for four. It was in the neighborhood of 9 grand. It was their mistake all the way because they called me the next day and said the order didn't go through, and asked if they could process it manually for me. So the guy did, but it took him three tries. So my online order went through after all, and so did all three of his orders on my behalf.

            They had the order right, they only sent one computer, but they woudn't refund the overcharge.

            I tried for three months to get my money back and in that time they refunded me for one computer. I had even sent certified you-have-to-sign-for-it letters to eight or nine of the top people there, and only one came back so the others were delivered. And yet, no one responded, or instructed anyone to "fix" their mistake. I had to file fraud charges against them with my bank to get the money back.

            Almost 3 years later someone from Dell sent me an email asking if they could help. THREE YEARS! I can appreciate being fair, but when it comes to Dell...
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      • Profile picture of the author seasoned
        Originally Posted by Patrician View Post

        Dan - they are corded meeces and keyboard -

        When I got the win 7 machine it would not acknowledge anything from my XP computer - not the cordless mouse, keyboard or even flash drives (will not read/over-wrOte) (ouch)

        Yes i have changed the USB ports I am using around back and forth numerous times.
        No I have no flash drives -
        Are you SURE about the devices being "corded"? By these HERE, I mean that they are no USB devices? MANY companies now have such logic tied into USB!!!!!! I don't know WHY, but looking in the specs, sometimes sales literature, or the devices manager, you soetimes see little clues. I don't know how dell WAS, but I know they lost a lot of their prestige, and that apparently started no later than like 18 years ago.

        I will NEVER forget when a friend asked me to install a drive onto his dell, that I installed many times before on other computers, with no help, etc.... It was purchased from and for the dell. They spoke of how it had to be special, etc.... they didn't want t help, etc... It should have been SO simple.

        As for not acknowledging devices, depending on age, popularity, etc... that is understandable. ALSO, there may be a key part missing if the software is not for YOUR computer. IF, for example, it DID tie into USB, and you needed special bridge software. If that were on windows 7, all devices under it would fail.

        Microsoft has capriciously, ON PURPOSE, made things incompatible(IBM once sued them for that claiming the same. It was one of the nails in OS/2s coffin.), so don't think they will go out of their way to keep it compatible.

        Steve
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  • Profile picture of the author kenmichaels
    I have heard of a similar problem in win xp service pack 3 and vista

    not 7. It was 2 services running at the same time conflicting with each other
    One was set to turn on auto, one was time delayed.

    the time delay one did not always turn on, the reason the prob appeared intermittent.

    Its been a long time, so i am fuzzy on the details, i will see if i can find
    any documentation for you.

    I don't know if this helps, or if its even the same issue, but it might give
    you a starting point.
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    • Profile picture of the author KimW
      Originally Posted by kenmichaels View Post

      I have heard of a similar problem in win xp service pack 3 and vista

      not 7. It was 2 services running at the same time conflicting with each other
      One was set to turn on auto, one was time delayed.

      the time delay one did not always turn on, the reason the prob appeared intermittent.

      Its been a long time, so i am fuzzy on the details, i will see if i can find
      any documentation for you.

      I don't know if this helps, or if its even the same issue, but it might give
      you a starting point.
      And I was going to say maybe it was a 7 problem,as I run at least 5 XP pcs and have never had that happen on any of them.
      I'm at a loss on this Pat.
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      • Profile picture of the author Dan Riffle
        Originally Posted by KimW View Post

        And I was going to say maybe it was a 7 problem,as I run at least 5 XP pcs and have never had that happen on any of them.
        I'm at a loss on this Pat.
        I did a little research on Patricia's computer model and she's not the only one with the problem. There's a two page unresolved thread on Dell's support forum with several owners with very similar issues.

        That's why I wonder if it's a hardware problem. Everyone on the thread says they've reinstalled drivers and all the other software-oriented crap. Dell might have purchased a part with a higher-than-normal failure rate. My guess is the port, but that's purely conjecture based on the limited data.
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        • Profile picture of the author Patrician
          Originally Posted by Dan Riffle View Post

          I did a little research on Patricia's computer model and she's not the only one with the problem. There's a two page unresolved thread on Dell's support forum with several owners with very similar issues.

          That's why I wonder if it's a hardware problem. Everyone on the thread says they've reinstalled drivers and all the other software-oriented crap. Dell might have purchased a part with a higher-than-normal failure rate. My guess is the port, but that's purely conjecture based on the limited data.
          That's just what I have been telling them - the ports are 'dim' somehow.

          I would love to see that thread.

          Right now they have added insult to injury - I asked to speak to a manager hours ago - they had me ready for a straight jacket between the automated voice robot talking endlessly and on hold 10 minutes with (what is) worse than elevator music - the same song over and over again. What no locusts?

          Then on hold forever again while the guy contacts his manager. Then the manager says he will call me in 30 minutes I say ok they say 60 minutes and that was hours ago.

          la la lalallalalala alala

          whoops i guess i shouldn't have mentioned i want a new computer if they don't figure it out.

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          • Profile picture of the author seasoned
            Originally Posted by Patrician View Post

            That's just what I have been telling them - the ports are 'dim' somehow.

            I would love to see that thread.

            Right now they have added insult to injury - I asked to speak to a manager hours ago - they had me ready for a straight jacket between the automated voice robot talking endlessly and on hold 10 minutes with (what is) worse than elevator music - the same song over and over again. What no locusts?

            Then on hold forever again while the guy contacts his manager. Then the manager says he will call me in 30 minutes I say ok they say 60 minutes and that was hours ago.

            la la lalallalalala alala

            whoops i guess i shouldn't have mentioned i want a new computer if they don't figure it out.

            Maybe they said they were DIN! That is an old standard that has a round multiconductor plug. It was once an IBM standard for keyboards and mice:

            DIN connector - Wikipedia, the free encyclopedia

            Steve
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      • Profile picture of the author Patrician
        Originally Posted by KimW View Post

        And I was going to say maybe it was a 7 problem,as I run at least 5 XP pcs and have never had that happen on any of them.
        I'm at a loss on this Pat.

        There are soooo many things XP never hassled me about (on both old DT and LT) - Including older game download/activation (WHICH the WIN7 will not activate) - but they blame McAfee for that one - (I have Norton on the the Xp DT). Win7 PC came from them installed with McAfee - and they are going to help me uninstall it when my year free trial is up - i will go with norton free from comcast.

        I had anticipated Win7 having bugggggs and being 'difficult' - and I have to say I haven't had as much trouble as I thought -

        Yet I wonder - there are lots of small issues with everything including Word that I just hate what they did - i have used office programs for decades and they have made them so ugly trying to be clever.

        I figured probably my fault too lazy to read the new documentation.
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  • Profile picture of the author Mark Singletary
    A couple shots in the dark for you.

    One thing to consider is the accessibility features. They have caused problems with me before when they were turned on accidentally. Especially troubling were the keyboard and mouse interactions. I forget what happened but it was totally weird like clicking something and something totally unexpected happening (because maybe the accessibility option had "pressed" a key automatically for me or something like that).

    What accessibility features does Windows offer?

    The other thing would be to look at the advanced settings in Word. There are some things there such as selecting one part of a word selects all the word that may be part of the problem.

    If it's a USB mouse you may want to try plugging it into a different USB port.

    Hope you can figure it out.

    Mark
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  • Profile picture of the author seasoned
    Kimw,

    I used 7 with a builtin touchpad, wired mouse USB, and bluetooth using USB, and haven't gotten these problems on win 7.

    BUT HEY, it IS a dell!

    Steve
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  • Profile picture of the author Patrician
    ok will do - and will do -

    no non-dell computers - the pain is amplified because it happens when it happens and once you reboot 2 or 3 times and all that you are fine until the next episode.

    i wanted to get them by dell connect to actually see what i see when it is happening but i can't communicate with the internet at all when it is locked up - no keyboard no mouse to allow them access (code #).

    but i did catch that one guy saying don't make the keyboard and mouse right next to each other (usb ports) so i will try separating them next.

    Omigod - that guy reinstalled all that stuff even windows? drivers? no way.

    i think it is something to do with timing - don't know how to explain but other symptoms like (I blame Chrome but maybe it isn't) - they have awful caching issues and since i got win 7 it is almost a given that Chrome will say 'can't find that site' - then all i do is hit carriage return and it goes to the site which was always there.

    So I am wondering if these are not all symptoms of the same problem - a bad switch or even a chip some place.

    Oh HELL.

    Hell Computers

    LOL pun sounds like Dell Computers
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  • Profile picture of the author Patrician
    Omigod!

    That is incredible! I have heard other horror stories --

    but the truth is they have been good to me (I have 3 Dells) - the first one they sent a guy out here to give me a new Mother Board on warranty - lots of support hardware wise -

    but I did have the paid software support contract at one time and they were so so bad that I managed to get a refund for the entire contract - not just the instances I had not used yet. (I am sure just to get rid of me, they caved).

    I was really combative after one night they left me on hold for an hour - other times they transferred me over and over again and never to the right department - I complained to so many different people that their heads are probably still swimming.

    With this one they have been falling over backwards to help me - but their elevators do not go to the top floor - you can get basic stuff only - and there is no more ESCALATION to the 2nd or 3rd level. That is the crux of this matter.

    But really maddening when it ties up those thousands of dollars. I would be livid!

    Forever.
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  • Profile picture of the author Swapnil7
    This seriously is a mysterious problem, I have never heard about such a problem, and also hearing about Dell's after-sale piss for the first time. Though I could not suggest anything that I will help to solve the problem, all I need to say to you is just get fired up or angry while having conversations with the Dell customer support guys and tell them firmly about arranging a refund if they are not able to solve your problem.
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  • Profile picture of the author seasoned
    I hate to say it, but I doubt the problem is Windows 7. If this computer used to run XP fine, that may actually be your problem. It has to find all the right drivers, etc... They may not even be on a standard distribution. ALSO, even the MOTHERBOARD or cpu might not fully support it. Even MODELS may vary. Is your BIOS up to date?

    Steve
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  • Profile picture of the author Patrician
    Thanks Steve -

    The corded mouse and keyboard are both USB - and that is where I suspect the problem lies -- in the USB ports. (or maybe a bad chip somewhere since it frequently hangs long enough to time out and then get 'sorry we can't find that site' - until i click carriage return a 2nd time and go straight to the site.)

    The computer was never XP - it came with Win7. The XP's are my other two, older computers - a DT and LT.

    I always used a cordless mouse and keyboard - I often had to replace both - But when I got this computer it would not recognize my cordless stuff and as I said wouldn't even read flash drives created on the Win XP PC - when I tried to upload pictures from the USB flash drive, it over-wrote (reformatted- blanked out) them instead of uploading them.

    so I am using the corded keyboard and mouse that came with this computer - the one with the problem, the Win7.

    What I said about Win XP is that none of these problems ever existed. So many little things are different - I wish I just could have kept my last XP PC as my main (work) computer - However it was running out of hard drive capacity (was almost 3/4 full) - so I panicked and bought a new one.

    Again - I have heard many nightmare stories about Dell - I have not really experienced much of it - until now.

    Bottom line is so much of this I am QUITE SURE are WINDOWS 7 issues - since there was never a problem with Win XP - both Dell - the bigger and badder machine is the one with the problem and the only one with Win7.

    Then again - like i said I really suspect defective USB ports.

    so maybe there is more than one problem and they are not even related -

    i am just trying to guess at this point like everybody else.

    at least i am not stuck on stupid like their support who just keep sending new mice.
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    • Profile picture of the author kenmichaels
      Originally Posted by Patrician View Post

      T
      Bottom line is so much of this I am QUITE SURE are WINDOWS 7 issues - since there was never a problem with Win XP - both Dell - the bigger and badder machine is the one with the problem and the only one with Win7.
      It is possible, however that is erroneous thinking.

      You changed hard ware AND software.

      bazillion variables there. Almost impossible to pin point unless you
      start knocking some out.

      If i were in your position, i would trouble shoot the problem
      by turning everything you don't need off in the services
      and the start up.

      Then i would use 4 or 5 of the top virus / malware scanners
      and scan / clean your pc.

      Then i would update every driver you can.

      Then update windows if you can

      I would then update if possible any software you have been using when the issue started.

      Then i would run a reg cleaner

      Then i would Defrag.

      Then i would save a back up. ( and put on a external drive )

      then i would turn the back up OFF.

      Then i would try to duplicate the issue you have been having.
      If you cannot after a reasonable amount of time... you have fixed it.

      If you can.

      I would then look at any of the MS "handicap" stuff running
      and turn it off. Then try again.

      If you turn off everything BUT the bare bones stuff.

      THEN AND ONLY THEN it is ALMOST safe to say
      it is a hardware issue vrs software issue.

      as far as "support". I hate to tell you this, but i have actual real life friends
      they work as dell support, there job is to string you along until you are
      completely fed up, and then tell you to reformat.

      yes. reformat.

      then you go up to the "next" level of management.


      I seriously DOUBT, that your having a hardware issue... based on your comments

      I would be willing to bet its a software issue.

      that is a hard nut to crack.... but not impossible

      If you try the steps I outlined, and it does not help.
      PM me.

      I will have one of my techs try and help, IF they fail, then i will try.
      IF we both fail, then it will be a hard ware issue, and you can jump
      on them ... until then your yelling into the wind with no substance.
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  • Profile picture of the author williambrown
    Actually I don't have any answer regarding the post but I'm interested in reading the answers. I learned a lot regarding this topic guys! Thanks.
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  • Profile picture of the author seasoned
    kenmichaels,

    You only mentioned a few things there I think might have a chance at helping.

    You can always try the MICROSOFT solution! It sounds SOooooo simple! And it IS simpler than a reformat, or the entirety of what kenmichaels is suggesting. THAT is "simply" to reinstall windows, but to a new directory. What is the catch? HOW does it work? Well, most windows software CAN'T be relocated, SO, you would have to reinstall nearly everything. Office, for example, would have to be reinstalled. The reason is because the DLLs and registry entries will be in the wrong places, etc... But those ARE some of the reasons why this might work. It will seem, to the computer, like you did a reformat and reinstall, but your files will all still be there.

    This IS what microsoft always eventually suggests in such a case. ****THEY**** don't tell you the catch as I did though.

    Steve
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  • Profile picture of the author Patrician
    Thank you Ken Michaels -

    Just a few comments.

    I didn't change hardware or software - I bought a new computer that has the later versions of everything - than my other 2 computers. I have not added anything at all.

    Dell has run every test with dellconnect - there are absolutely no hardware or software issues indicated on my computer anywhere. There are no drivers for mouse or keyboard and all other drivers are up-to-date. Microsoft updates are automatic.

    I get what you are saying about support - I note that my manufacturers warranty is about to expire and they have spent so much time with me on the phone, live chat, dell connect, etc. The manager even calling me back days later to find out how it is going.

    ... but the 'irony' is once I agreed to extend my warranty for 2 years, now the manager never even called me back after I spent about 20 minutes trying to get someone to help me on that useless call.

    The fact that it is sporadic and with some effort you can get it to stop (reboots, etc) makes me complacent on the good days - It is also impossible to show anyone what is happening when it is happening - because I can't use the keyboard or mouse when it is in a 'seizure' - So I can't even take a screen shot - I had hoped dell connect could see it when it is happening but it is impossible for the same reason.

    I regularly do maintenance on my computer and it is defragged, disk checked, registry cleaned - I have security suite plus root kit buster (+ router) and nothing finds anything even a little suspect. The hard drive is only about 1/4 used. I will however go down your list and see what else I can do - Maybe the accessibility options are the issue (a few people suggested this).

    I appreciate your offer of help and instructions - however I will fight to have them make this right one way or the other - so if anything gets 'reinstalled' or etc they are the ones that are going to do it.

    It will get better and go away or I will get a new computer or at least ports - oh they will work for their money -

    In the meantime I will look for more people having the same issue, document it and shove it down their throat until they either figure out how to fix it or choke.

    (I have a real good start with threads in their own support forum - uh, guys - read your forum and maybe you will get a clue or two) -

    Again thank you everyone for your support - Instead of being 'moved to tears' out of frustration, I will just come here and rant.
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    • Profile picture of the author kenmichaels
      Originally Posted by Patrician View Post

      Thank you Ken Michaels -

      Just a few comments.

      I didn't change hardware or software - I bought a new computer that has the later versions of everything - than my other 2 computers. I have not added anything at all.
      I don't know why i thought you did
      sorry about that.

      Offer still stands tho, i got some good techs and i am not so bad myself.
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  • Profile picture of the author so11
    Hello,

    try doing the following :

    1. Go to Control Panel, click on Mouse. Under Buttons tab, make sure that both options aren't checked.

    2. Right-click on My computer, go to Properties. Choose hardware and make sure that there is only one driver installed for your mouse. If you see more than one, delete all of them and then restart.

    3. if it didnt work, get youself new quality keyborad and mouse (I like Logitech). It might be related to cheap materials used. Just look at the cable... how thin and cheap it looks... If it doens't work, return them.

    good luck
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    • Profile picture of the author Kay King
      I have to assume that this was resolved long ago since this post was originally from 2004!
      Earth to YOU....huh??

      There is nothing earlier than 2008 on this forum platform - and this particular thread is from one month ago...until you bumped it.
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      Saving one dog will not change the world - but the world changes forever for that one dog
      ***
      It actually doesn't take much to be considered a 'difficult woman' -
      that's why there are so many of us.
      ...jane goodall
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  • Profile picture of the author Patrician
    Just FYI - the problem mysteriously stopped. Well a CHK DSK may have cured it - but I doubt it since I had done that before.

    It all stopped while I was fighting back and forth to speak to a manager or senior tech. I now have the paper trail to follow if it starts up again but for now it is gone.

    Thanks everyone for your help. If it starts up again I will be trying all these suggestions (along with getting a manager involved again).
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  • Profile picture of the author seasoned
    Pat,

    Chkdsk, at least historically, does only THREE things!

    1. Checks the disk allocation to see if it is OK. Files are all over the place, and trying to allocate new space sequentially is such a waste that nobody does it anymore, and trying to access directories would take forever, so there is a special table called the file allocation table, or FAT, for short. It can get out of sync which means you lose space, or data can be destroyed by other files. chkdsk is primarily to fix that FAT, to correct such errors.
    2. IF you agree, it may FIX allocations that are wrong.
    3. I think there is an option on some versions to block out bad portions of the drive.

    Other than that, it does NOTHING! It IS conceivable that some bad allocation triggered a bad assumption in software, or a bug, but unlikely. If data were destroyed, you would likely have to do something ELSE to fix it.

    Oh well, I'm glad you got past the problem. And Dell really doesn't give you anything for the money.

    Steve
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    • Profile picture of the author Kay King
      Pat -

      Isn't it frustrating when one of those computer glitches fixes itself? I always wonder if I fixed it or if it was just playing with my brain.
      Signature
      Saving one dog will not change the world - but the world changes forever for that one dog
      ***
      It actually doesn't take much to be considered a 'difficult woman' -
      that's why there are so many of us.
      ...jane goodall
      {{ DiscussionBoard.errors[7549209].message }}
  • Profile picture of the author Patrician
    Oh yeah Kay - I swear there is a little guy in there that waits until you ask for help and then he fixes it and laughs at you - sometimes it is almost like automatic - as soon as you give up and ask for help - it is fixed. Two seconds before that it was broken!

    (it's ok - much more fun than explaining the same problem over and over and over and getting nobody not only to fix it, but just to understand what the problem is.)

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    • Profile picture of the author seasoned
      Originally Posted by Patrician View Post

      Oh yeah Kay - I swear there is a little guy in there that waits until you ask for help and then he fixes it and laughs at you - sometimes it is almost like automatic - as soon as you give up and ask for help - it is fixed. Two seconds before that it was broken!

      (it's ok - much more fun than explaining the same problem over and over and over and getting nobody not only to fix it, but just to understand what the problem is.)

      If it makes you feel any better, programmers have this happen ALL THE TIME! You get a problem, may have it forever, ask a person to help and, before you start to explain the problem, YOU FIGURE IT OUT!

      Last month, I had THREE major problems, worked through lunch, etc... One was solved taking a shower, and two while otherwise in the restroom!

      Of course my FAVORITE is when you are JUST about to, or have, found the problem, and the PM asks you how it is going. You explain it, sometimes saying you HAVE THE SOLUTION, and they decide to call a meeting for it. You wait until the end of the MORONIC WASTE OF TIME, to implement the solution. TWICE I was asked when it would be done, and answered, "I probably would have finished it by now if not for this meeting.". At least once, I said it WAS done.

      Steve
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