Introduction cold calling

by thet
12 replies
Quick question.

When you get the manager on the phone. Do you state your company name?

Jason says it's better to ask: Am I calling you at a bad time?
So, you don't get caught up in a bad situation and get linked to it.

I just had some feedback from a prospect.

He thought it was weird I just told my own name, but didnt mention my company name. So what I do is: Hi Tim, with Thet. Am I calling you at a bad time?
#calling #cold #introduction
  • Profile picture of the author savidge4
    I personally, insert the Company name every time, cold call or not. I also answer every phone but my personal phone in the same manor ( well most of the time )
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  • Profile picture of the author Oziboomer
    Originally Posted by thet View Post

    When you get the manager on the phone. Do you state your company name?
    It may depend on the company you are calling and the authority that your company name has or implies.

    I'll give you an example...I've talked to these guys a couple of times as I know a couple of the telemarketers from previous contacts.

    I'll talk to telemarketers because I love listening to how their script develops over time.

    Not always because because I am busy and generally others filter the calls.

    Here in Oz there is a company called "Australian Taxation Reporter"

    They always start with "This is Jane Doe" (NOTE first and last name) from

    "Australian Taxation Reporter"

    BEFORE you can talk....

    They say "I'm calling you about the change in your company situation in relation to this new amendment that the Australian Tax Office has just released"

    When you first get one of these calls you think the Tax Office or a company employed by them is calling you.

    In this situation they command authority and you tend to listen.

    NOW...here is the thing...

    We get a lot of calls from telemarketers who say "I'm call you about your Optus Account" or "Telstra Account" - the two big players in the telephony industry in Australia .

    These type of company name drops just don't work or after about 2 seconds of an Indian or Philipino accent you are gone.

    IF you wan't to command respect you should state your company name.

    Just don't say it super quick or like a non target market speaking individual, or if you are in a foreign language market say your company name clearly and with authority in your voice.

    The other people that cut through my gatekeepers are LEGAL sounding names like Marshall, Allan and Associates....

    ....or THET Business Services Pty Ltd....corporate experts in. XXX XXX

    Confidence and authority needs to be conveyed at all times to get to the decision maker.

    Trust me...I ofetn listen to the pitches of marketers who manage to get through my wall of defences.

    Usually the authoritative types with Legal or White Collar sounding names get through.

    Go for that positioning
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    • Thet,

      don't let 1 person, dictate what you will or won't say.

      Savidge4 does testing for his thing.

      do the same for what your doing.

      test, test, test.

      p.s.- a manager saying "weird" is not professional.

      "frame" who your talking to by status
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      • Profile picture of the author thet
        Originally Posted by kirbymarketingconcierge View Post

        Thet,

        don't let 1 person, dictate what you will or won't say.

        Savidge4 does testing for his thing.

        do the same for what your doing.

        test, test, test.

        p.s.- a manager saying "weird" is not professional.

        "frame" who your talking to by status
        Yes. Thats why I want to test to say the company name Was curious what thoughts where here
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        • it's hard to go specific.

          Manager of what??? is this your decision maker or 1 of them or not at all???
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          • Profile picture of the author thet
            Originally Posted by kirbymarketingconcierge View Post

            it's hard to go specific.

            Manager of what??? is this your decision maker or 1 of them or not at all???
            In general, i speak to IT managers of companies with atleast 500 employees.
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            • Originally Posted by thet View Post

              In general, i speak to IT managers of companies with atleast 500 employees.
              still can't give any advice.
              sorry.

              would have to know your deal. what they get. who decides on an appt., etc..,
              and do you have

              flexibility on your side to say and do what you want or not....

              how long is sales cycle.....

              etc..
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              • Profile picture of the author thet
                Originally Posted by kirbymarketingconcierge View Post

                still can't give any advice.
                sorry.

                would have to know your deal. what they get. who decides on an appt., etc..,
                and do you have

                flexibility on your side to say and do what you want or not....

                how long is sales cycle.....

                etc..
                Varies, since we are a reseller.
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                Recognize reality even when you don't like it - especially when you don't like it.
                — Charlie Munger

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      • Profile picture of the author savidge4
        Data Data Data... yup ALL about it. an example "Yes Dear" 2 words you should never say to your wife, unless you WANT to sleep on the couch.


        Originally Posted by kirbymarketingconcierge View Post

        Thet,

        don't let 1 person, dictate what you will or won't say.

        Savidge4 does testing for his thing.

        do the same for what your doing.

        test, test, test.

        p.s.- a manager saying "weird" is not professional.

        "frame" who your talking to by status
        Signature
        Success is an ACT not an idea
        {{ DiscussionBoard.errors[9810802].message }}
  • Profile picture of the author DABK
    Hi. This is DABK. Is this a bad time to talk?
    Hi. This is DABK with DABK Websites, Inc. Is this a bad time to talk?

    Either way, the above connect you to bad moods, if present. You could do other things instead of Is this a bad time to talk? and the result would be the same.

    What does it matter if the client thinks it's weird you only gave your name?

    Hi. Is this a bad time to talk?
    No.
    I'm DABK with DABK Wesbsites, Inc. Blah, blah blah.
    vs
    I'm DABK, blah, blah, blah

    You can tell them your company name. They know you're calling from/on behalf of some company. They know you're trying to sell them something or ask them for a donation.

    They said it's not a bad time to talk with that knowledge in place.

    Personal calls from strangers start differently:

    Hi, This is Bob. Your brother says you have a pint of gin you're not going to drink...

    Hi,
    Originally Posted by thet View Post

    Quick question.

    When you get the manager on the phone. Do you state your company name?

    Jason says it's better to ask: Am I calling you at a bad time?
    So, you don't get caught up in a bad situation and get linked to it.

    I just had some feedback from a prospect.

    He thought it was weird I just told my own name, but didnt mention my company name. So what I do is: Hi Tim, with Thet. Am I calling you at a bad time?
    {{ DiscussionBoard.errors[9811410].message }}
    • Profile picture of the author thet
      Originally Posted by DABK View Post

      Hi. This is DABK. Is this a bad time to talk?
      Hi. This is DABK with DABK Websites, Inc. Is this a bad time to talk?

      Either way, the above connect you to bad moods, if present. You could do other things instead of Is this a bad time to talk? and the result would be the same.

      What does it matter if the client thinks it's weird you only gave your name?

      Hi. Is this a bad time to talk?
      No.
      I'm DABK with DABK Wesbsites, Inc. Blah, blah blah.
      vs
      I'm DABK, blah, blah, blah

      You can tell them your company name. They know you're calling from/on behalf of some company. They know you're trying to sell them something or ask them for a donation.

      They said it's not a bad time to talk with that knowledge in place.

      Personal calls from strangers start differently:

      Hi, This is Bob. Your brother says you have a pint of gin you're not going to drink...

      Hi,
      Agreed. Perhaps if your company name says something about what you do you can leave it out. Easier to place you. Which can be good and bad. Depends on the need
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      Recognize reality even when you don't like it - especially when you don't like it.
      — Charlie Munger

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      • does the IT Manager decide on an appt. ?
        does he make the buying decision and make out the check?

        if not, who cares?
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