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China guarantee

by ludlowe
5 replies
Hey,

I'm thinking to order some technology from China (something to do with LED) and selling them in my country (I'm from Europe). As always with the technology some products get broken and I have exchange these broken products.

Here is my question, how do I deal next with this China factory? Do I have to send these products back (and pay for the shipping or is the some refund policy?

Thank you!
#china #guarantee
  • Profile picture of the author tryinhere
    ? Would it not make sense to ask the only person who can answer this ? The company your buying the product from.
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  • Profile picture of the author n3o
    why not your keep a certain margin of it to absorb those broken or guarantee, it would make more sense and better rather than sending back to china, the cost & time isn't worth it
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  • Profile picture of the author nurz
    Find a company in China that would offer a return policy. If you’re going for a legitimate seller then getting a warranty is not going to be a problem but if you will be dealing with China sellers who are not legitimate then you’re going to shoulder the expenses in case there are broken products. Anyway legitimate sellers make sure that the products are in good condition and that it will come to you in one piece, if something happens like being broken in transit, the forwarding company is going to shoulder the damage unless it’s not their fault.
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  • Profile picture of the author ludlowe
    Thank you for your answers, but how is it usually, who does pay for the shipping for these broken items?
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    • Profile picture of the author zimbizee
      Originally Posted by ludlowe View Post

      who does pay for the shipping for these broken items?
      Only way to find that out is to ask the company your buying the product from.
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