The Dropping In Strategy

10 replies
Hey Guy's,

This is not new at all but I thought I would share.

I've been changing my tactics a bit in the past few weeks and having some success. In the past few months I've been doing alot of cold calling setting up appointments and that has gone ok. Lot's of rejections but got a lot of appointments as well.

One thing I've been trying which takes more time, and gut's, but having more success with, is stopping by a business and asking if the owner or manager is in and if they are, I ask if I could chat with them for a minute or two.

What I'm observing is the following;

1. It's much harder for the prospect to reject setting up an appointment with you face to face as apposed to rejecting me on the phone.

2. Even if they say no they will at least give your pitch a listen. I do more of a conversational pitch and NOT some canned robotic pitch.

3. I have had next to no rudeness so far. People are generally polite.

I understand that not everyone is comfortable doing this. For me, I'm not sure why but I find cold calling much tougher.

Not sure if any of you are trying this as well but just thought I'd throw it out there.
#appointments #cold calling #dropping #offline #strategy
  • Profile picture of the author AndrewCavanagh
    Old school. Good for you.

    Of all the things you could do this is probably the fastest way to get paying clients if you do a lot of it.

    It does help if you experiment with your approach.

    Some people let the staff come to them and then just start asking questions and treat the staff as if they were the owner.

    Eventually when you start asking more and more questions about the business it will be obvious to them you should speak to the owner.

    And if you've been friendly and polite they'll probably be more than happy to introduce you.

    Different kinds of businesses suit different styles.

    Kindest regards,
    Andrew Cavanagh
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  • Profile picture of the author auradev
    I'm surprised that works for you. We get drop ins and I hate them.

    This could be a USA thing though. Or just me.
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    • Profile picture of the author WildGale
      Originally Posted by auradev View Post

      I'm surprised that works for you. We get drop ins and I hate them.

      This could be a USA thing though. Or just me.
      The attitude and approach is really critical. It works well in the U.S. if you've got a good approach and can hang back, be polite, and wait for your opportunity.
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    • Profile picture of the author freemen14
      Originally Posted by auradev View Post

      I'm surprised that works for you. We get drop ins and I hate them.

      This could be a USA thing though. Or just me.

      I hear what you're saying.

      I live in a smaller city so maybe that makes a difference. I'm not sure. I'm very comfortable face to face, even more so than on the phone. One other benefit I find is that even if the owner or manager has no time at least they have a face to any later phone call or email.
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      • Profile picture of the author IndieRetailer
        It's all in the approach and your tact. I've been on both sides of this scenario. I used to own a retail gift shop and had walkins from on occasion. If I had time to talk to someone, I'd give them a couple minutes to hear them out. You never know if they're actually going to present you with something you that you could actually use. If not, I give them the "thanks for stopping by, but not interested..."

        Personally, and there's no logical explanation for this, I tend to be more receptive to walkins than telemarketers. At the same time, when I'm going through email, I tend to give most of my attention to customer correspondence and dedicate little time to "inquiries".

        Now that I've moved away from retail and started a sales based business to business model, I've started a walkin approach and so far, it's been received very well. It can be done without bursting in looking and acting like a saleperson with a pitch. If you come in with a "problem solver" approach, you're likely going to be a bit more welcome.

        But always, always, look around first and assess the chances that the owner/manager is going to have time to talk to you. If you walk in and have to stand in a line for service... not a good time. If you walk in and there's one employee on the floor tending to customers and the manager is at the cash register... not a good time....

        Like everything else that's sales based... it's all in the numbers. There's going to be rejections and there's going to be successes. You can't let the rejections discourage you or spend too much time trying to figure out why some guy reacted so rude when you're just trying to make a living by saving him money...
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  • Profile picture of the author xlfutur1
    I used to have a service business (in a strip mall) in the 90s and I hated "drop ins" too. They always came at the worst time, and I was always fairly polite but no matter what they were selling I always said no, I just didn't have the time to deal with them at the moment ever.

    I would have much rather responded to a well written direct response letter that was personalized, and had good solid information in it. But that's just me I guess. I guess it depends on the business, but I doubt many business owners are sitting around waiting for someone to drop in and talk with them about SEO, or whatever.
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  • Profile picture of the author contentment1st
    Guys. Hit the streets! Hands down, this is THE best approach if you aren't too aggressive and have the right approach.

    Example: I visited 18 businesses yesterday. The business owner was available to speak with me for a couple of minutes in 12 of them. I picked up 16 business cards with the owners name, email and phone number. Three of them were very interested in what I had to say.

    I have one scheduled appointment next week that will probably generate a minimum $495 and up to a $997 per month income. (Golf Retail).

    In every case, my message was simple. "We help local business owners to implement an effective online marketing strategy. We have monthly plans as low as $29.95 per month. How's your online marketing strategy going currently?"

    LET THEM TALK!

    They may share with you for 30 seconds, they may talk for 10 minutes. Either way, if you'll LISTEN, you'll pick up on what their needs are ACCORDING TO THEM, not according to you.

    I leave them a postcard (gives much more detail than a business card and directs them to my team's site) and leave without trying to make any sale whatsoever. The next day, I drop a personal letter in the mail to that contact and thank them for their time.

    In the letter, I DO NOT TRY TO SELL THEM ANYTHING. They already have my postcard and the link to my site.

    Two weeks later, if I don't hear from them, THEN and only then do I send out a "Sales Pitch" letter as a follow up.

    So what's my point? You can sit behind a laptop and try all of these newfangled approaches that keep you hidden from public view, or you can come to terms with the fact that business owners in general are only going to work with people they meet, like and could see themselves working with. Get out there and meet people. If you are scared Sh*@less, don't worry; we all are at first, even seasoned marketers.

    Don't go with the attitude that I've got to get an account. Go out for one week with one hundred hard copy marketing pieces, i.e. Postcard, Business Card, 8 1/2 X 11 handout, etc. that you can leave with them, but go out there with the attitude that "I'm going to go and meet business owners and introduce myself and give them a one sentence introduction of what I do, ask them a pointed question and see where it leads. Let it come to you. Don't force it.

    If you end the week and you've dropped in on 100 business owners and you don't have any accounts, some would argue that you've gained nothing. I would beg to differ.

    I would suggest that your confidence level will soar and you will figure out what it is that makes the typical business owner tick and what it is they're looking for. Tailor your offers to their needs if the opportunity arises. If not, move on to the next one.

    Don't EVER let yourself go even one week without hitting the streets, at least once per week. If you are locked in a room behind a computer screen, you are lying to yourself and not fully committed to the potential of a REAL Offline Business.
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    • Profile picture of the author AdBankPro
      Originally Posted by contentment1st View Post

      Guys. Hit the streets! ...
      Don't go with the attitude that I've got to get an account. Go out for one week with one hundred hard copy marketing pieces, i.e. Postcard, Business Card, 8 1/2 X 11 handout, etc. that you can leave with them, but go out there with the attitude that "I'm going to go and meet business owners and introduce myself and give them a one sentence introduction of what I do, ask them a pointed question and see where it leads. Let it come to you. Don't force it.
      I'M FEELIN' THAT!!! PREACH ON!!

      I do that sometimes JUST to get away from the computer! I use a little 'trick', though! I "dress up" in shorts, t-shirt, flip-flops and a ball cap! Then I put my big 'ole video camera around my neck. That's it...I'll walk down a strip center...remember, I'm just gettin' outta the house!...and pop in on every business that looks halfway promising.

      I'll start out with, "Hey, I'm a filmmaker and I own my own local business in the area...don't worry, I'm not trying to sell anything! Actually, I believe in the small business and I've been doing real well, lately. I just wanted to give back to the community, so I'm giving everyone a free video that they can use on Youtube and Facebook for free. Do you guys have a website? Bam! Then let the magic happen...talk to the owner, set an appointment, whatever.

      Just thought I'd share. I enjoyed reading that post.
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      Phil Benham

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  • Profile picture of the author Simon H
    Originally Posted by freemen14 View Post

    Hey Guy's,

    This is not new at all but I thought I would share.

    I've been changing my tactics a bit in the past few weeks and having some success. In the past few months I've been doing alot of cold calling setting up appointments and that has gone ok. Lot's of rejections but got a lot of appointments as well.

    One thing I've been trying which takes more time, and gut's, but having more success with, is stopping by a business and asking if the owner or manager is in and if they are, I ask if I could chat with them for a minute or two.

    What I'm observing is the following;

    1. It's much harder for the prospect to reject setting up an appointment with you face to face as apposed to rejecting me on the phone.

    2. Even if they say no they will at least give your pitch a listen. I do more of a conversational pitch and NOT some canned robotic pitch.

    3. I have had next to no rudeness so far. People are generally polite.

    I understand that not everyone is comfortable doing this. For me, I'm not sure why but I find cold calling much tougher.

    Not sure if any of you are trying this as well but just thought I'd throw it out there.

    Yes this strategy definitely works if you present yourself accordingly.
    Dress the part, talk the talk, have papers ready with brochures, business cards, and why your service or product is valuable to their business- and htere is no reason why you cant get the deal. Ive done this many times successfully.
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  • Profile picture of the author Rus Sells
    OMG! Don't let others on this forum see that your having success with actually going into places of business without an appointment and actually having some SUCCESS!

    You keep going and multiply your efforts instead of just adding to them, that's what face 2 face sales does.

    Some folks just think of it from their perspective and it seems that if they wouldn't like being called on in their place of business without an appointment, that is how every business owner must feel. Rubbish! That is a preconceived notion based on narrow minded thinking.

    The next preconceived notion will be that its not OK or possible to actually close the deal and ask for a check on the first visit.



    Originally Posted by freemen14 View Post

    Hey Guy's,

    This is not new at all but I thought I would share.

    I've been changing my tactics a bit in the past few weeks and having some success. In the past few months I've been doing alot of cold calling setting up appointments and that has gone ok. Lot's of rejections but got a lot of appointments as well.

    One thing I've been trying which takes more time, and gut's, but having more success with, is stopping by a business and asking if the owner or manager is in and if they are, I ask if I could chat with them for a minute or two.

    What I'm observing is the following;

    1. It's much harder for the prospect to reject setting up an appointment with you face to face as apposed to rejecting me on the phone.

    2. Even if they say no they will at least give your pitch a listen. I do more of a conversational pitch and NOT some canned robotic pitch.

    3. I have had next to no rudeness so far. People are generally polite.

    I understand that not everyone is comfortable doing this. For me, I'm not sure why but I find cold calling much tougher.

    Not sure if any of you are trying this as well but just thought I'd throw it out there.
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