Cold Calling- What am I doing wrong

42 replies
Ive been calling businesses all week and I havnt gotten anywhere I get shut down in the first 20 secs saying they either have a website or that they dont need one. This is basically my script


"Hi is this XXXX productions? HeyXX how are you doing with customers, do you think your business can flourish with a bigger client base?"
"I work for xxx we are a website development company, basically we can set up a Free Facebook fan page for you, and set up a website to increase your business. Are you interested in that?"

Any tips would be very welcome, also how can I scrap a list of businesses that dont have a website, right now im using my local phone directory. I saw a post earlier mentioning MANTA but i dont know how to use that.
#calling #cold #wrong
  • Profile picture of the author Headfirst
    You're a small business owner, use that to your advantage. Small biz owners are in such a rush to become a nameless faceless organization when the biggest thing they have going for them is the fact that they're a small business owner!

    Unless you've got a team of employees (not contractors) and a large office with staff onsite, dont call yourself production company or even a web development company.

    Try this instead:

    "Good morning, my names Anthony K. I just wanted to take a moment to introduce myself. I just opened a web development company in $CityName just down the street (around the corner/across town/whatever) from you. I'd like to come by an introduce myself in person but I don't want to get in the way of your customers. What would be a good time for me to stop by and speak with you."

    OR if you have some office space, this one works well for me

    "Good Morning, $NAME, this is Anthony K, I just opened $COMPANYNAME down the street from you doing web design. I'm trying to get to know all of the other business owners in the neighborhood and wanted to invite you to come by for coffee and bagels before work on Wednesday morning. It's an opportunity not just for me to meet you, but for you to meet the other entrepreneurs in $CITYNAME. I'm going to set out the coffee and bagels at 7AM and w'll go to 9:30AM. Come on by and say hi!"

    Put the emphasis on YOU not on the business name. It's your business, you want to meet them, you want to do business with them.

    My business card has my name in LARGE letters and the company name/logo almost as an afterthought on the side. New clients come to me because they were referred to me and want to work with me.

    Good luck with it!
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  • Profile picture of the author mrcouchpotato
    Well, if that's the script you're using, I'd try something different. No offense but if someone called me saying that, I'd instantly think salesman and hang up as fast as I can. The first two questions you ask are "yes or no" questions....so that's an easy out for the owner right there.

    Are you trying to sell to local businesses? If so, I would try to get a face to face appointment with them instead of trying to sell them your services right on the phone.

    I'd say something like....

    "Hi, this is Anthony from xx company and we work with local businesses to help them increase their customer base as well as increase their profits. If you wouldn't mind, I'd like to stop by your establishment for a few minutes to introduce myself, drop off some of our information and maybe discuss how we might be able to do business together."

    See. Non threatening.

    This way you're not slamming them with a sales pitch right over the phone (which is begging for a quick hang-up). You're simply trying to get an appointment and then you can get them talking about their business, what's working for them, what's not working for them, and eventually telling them how you can help.

    But the key is to get in front of them and let them start talking about their business (owners love doing that). Then, and only then, will you know what problem you help them solve.

    Mike
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    • Profile picture of the author rougemaster
      Originally Posted by mrcouchpotato View Post

      Well, if that's the script you're using, I'd try something different. No offense but if someone called me saying that, I'd instantly think salesman and hang up as fast as I can. The first two questions you ask are "yes or no" questions....so that's an easy out for the owner right there.

      Are you trying to sell to local businesses? If so, I would try to get a face to face appointment with them instead of trying to sell them your services right on the phone.

      I'd say something like....

      "Hi, this is Anthony from xx company and we work with local businesses to help them increase their customer base as well as increase their profits. If you wouldn't mind, I'd like to stop by your establishment for a few minutes to introduce myself, drop off some of our information and maybe discuss how we might be able to do business together."

      See. Non threatening.

      This way you're not slamming them with a sales pitch right over the phone (which is begging for a quick hang-up). You're simply trying to get an appointment and then you can get them talking about their business, what's working for them, what's not working for them, and eventually telling them how you can help.

      But the key is to get in front of them and let them start talking about their business (owners love doing that). Then, and only then, will you know what problem you help them solve.

      Mike

      I would be hanging up with you. that is def not the way to go.
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      • Profile picture of the author Anthony K
        Why, whats wrong with what hes saying
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        • Profile picture of the author thegolfer
          Most business owners who have been in any business for a few years have a built in radar, " for sales people " They only want to make money, get more customers whatever. Do not try to sell to them. You give them benefits, benefits, benefits of listening to your words of wisdom. How many other people this week have tried to sell them something ????
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          • How about this, but remember it's your Attitude and Mindset :

            Identify owner then say "Sounds like I caught you at a bad time?"

            Typical response : no, what can I do for you or what is this about?

            you say - " Can you give me 30 seconds and tell me your opinion?

            Get a yes, then only speak of benefits (really..whats in it for them)

            Or to say it another way --what IS IT YOU Provide, THAT SOLVES HIS POTENTIAL PROBLEMS?

            start out like this " I have been helping biz's like yours get _________
            WHICH THEY LIKE especially with the economy, competiton, and Internet changes. what do you think?

            just a thought.

            kirby
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            • Profile picture of the author Amir Luis
              Originally Posted by kirbymarketingconcierge View Post

              How about this, but remember it's your Attitude and Mindset :

              Identify owner then say "Sounds like I caught you at a bad time?"

              Typical response : no, what can I do for you or what is this about?

              you say - " Can you give me 30 seconds and tell me your opinion?

              Get a yes, then only speak of benefits (really..whats in it for them)

              Or to say it another way --what IS IT YOU Provide, THAT SOLVES HIS POTENTIAL PROBLEMS?

              start out like this " I have been helping biz's like yours get _________
              WHICH THEY LIKE especially with the economy, competiton, and Internet changes. what do you think?

              just a thought.

              kirby

              Nice... Keep it coming Kirby. I really enjoy your posts over at TMF....

              Your experience resonates through your keyboard.
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              • Profile picture of the author BradB
                Good point Grin.

                Walking in there in the flesh and looking them in the eye works wonders.
                You can tell very quickly if they are the kind of people you can work with and if they lie to you they usually are not.

                Do yourself a favor and Do your research FIRST.
                Take an hour, maybe less, and find out everything you can about them from a search.
                Heck maybe even buy a couple of the local rags to see if they are paying for ads and that Yellow Pages is a VERY good way to find out if they have an advertising budget.

                You should know what the going rate is for your local Yeller Book too.
                pretty scarey numbers........that you can beat and still make a great return.

                See Ya.
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                • Profile picture of the author grin
                  You should know what the going rate is for your local Yeller Book too.
                  pretty scarey numbers........that you can beat and still make a great return.
                  I was called by them....told them I sell online marketing in directories. They totally ignored what I said and pushed forward. I just wanted to hear their pitch and all that. As much as I told them "I really have no budget right now" then final price was $266 a month - just for a listing on their site alone. That did not include the web site they pitched me, the SEO addons and giving me a RED BOLD title and tons of extras.

                  The whole thing was irritating. Killer systematic phone sales which I am sure pulls in numbers, but to a sole proprietor - DISGUSTING. I mean I seriously kept telling these people "I am in direct competition with you" and they proceeded to create an agreement, to charge me, for competing with me.

                  I would rather deal with someone who expresses they have a clue who I am.
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                • Profile picture of the author Amir Luis
                  Originally Posted by BradB View Post

                  Good point Grin.

                  Walking in there in the flesh and looking them in the eye works wonders.
                  You can tell very quickly if they are the kind of people you can work with and if they lie to you they usually are not.

                  Do yourself a favor and Do your research FIRST.
                  Take an hour, maybe less, and find out everything you can about them from a search.
                  Heck maybe even buy a couple of the local rags to see if they are paying for ads and that Yellow Pages is a VERY good way to find out if they have an advertising budget.

                  You should know what the going rate is for your local Yeller Book too.
                  pretty scarey numbers........that you can beat and still make a great return.

                  See Ya.
                  You pretty much described the first step to a successful sale right there....

                  No MATTER WHAT... You do NOT want to walk in blind. It will do you no good...

                  Fo sho...
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                  • after you do the research you can have plenty of ammunition to fill the 60 seconds? I like the approach.

                    you frame it in a way that it is on them so you at least are in control.

                    they have YP's and you know the costs (thanks Amir for the inside scoop of yellow pages) --- " I can save you money and be more effective than YP's!"

                    at the end of 60 seconds the response is, let's talk some more or then say "can you call me back"

                    PS- I used this approach selling to attorneys. I called it getting a verbal contract

                    kirby
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                  • Profile picture of the author iamchrisgreen
                    Originally Posted by Amir Luis View Post

                    You pretty much described the first step to a successful sale right there....

                    No MATTER WHAT... You do NOT want to walk in blind. It will do you no good...

                    Fo sho...
                    I disagree.

                    When you do a load of research, you tend go in with many presuppositions as to what they will really need.

                    It's a bit like a doctor having the medicine ready before he's given you a real check over.

                    Sometimes I do a little bit of research but for me it's all about asking the killer questions on the first face to face meetings.
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                    • Profile picture of the author SgtBadass
                      I agree with Chris. Some of the best salesmen I know are absolutely clueless to the technical aspects of the product or the company. If you know too much then when the client says "How does this work" you go and tell them and bore the bejeesus out of them.

                      Just talk their language which is essentially sales, turnover and profit.
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                      • How about this:

                        60 seconds whether you did research or not, on WIFT.

                        Maybe I can only offer a productive conversation : if they can speak of core business issues they want to solve , and my solutions can fit.

                        no pain, no gain.

                        Not talking about a sales pitch, but a real business conversation to see if I can get them to open up enough ...to see if a fit exists.

                        ant thoughts on this?

                        kirby
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                        • Profile picture of the author jimbo13
                          Answer this before you waste any more of your time and your prospects time.

                          'What do you think you are selling?'

                          Dan
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                          • great Question!

                            I think I'm selling me, then some value.
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                            • Profile picture of the author jimbo13
                              Good Kirby.

                              You are doing well with that understanding.

                              In general you should make a cold call to set an appointment.

                              A very brief formula would be:

                              Quick Intro + General Benefit Statement + Minor Alternative Close then deal with and close on objections.

                              My understanding is that almost to a man everyone on this forum deals in what I would term micro sale to micro business.

                              I would strongly advise Kirby that you move to the $2m to $5m gross turnover market.

                              Larger than that and you will be dealing with inhouse marketing directors who will consider that they own you or more likely want you on an hourly consultancy charge.

                              The market segment above will not likely have a marketing or sales dept but do understand business and will make very fast decisions.

                              Look for 5 years trading, full time staff, paid premises and the above financial parameters.

                              I presume you can get this info where you live?

                              I can give you the rough buying/selling process in a further post if you wish.

                              Regards
                              Dan

                              PS: What is your understanding of value?
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                              • Originally Posted by jimbo13 View Post

                                Good Kirby.

                                You are doing well with that understanding.

                                In general you should make a cold call to set an appointment.

                                A very brief formula would be:

                                Quick Intro + General Benefit Statement + Minor Alternative Close then deal with and close on objections.

                                My understanding is that almost to a man everyone on this forum deals in what I would term micro sale to micro business.

                                I would strongly advise Kirby that you move to the $2m to $5m gross turnover market.

                                Larger than that and you will be dealing with inhouse marketing directors who will consider that they own you or more likely want you on an hourly consultancy charge.

                                The market segment above will not likely have a marketing or sales dept but do understand business and will make very fast decisions.

                                Look for 5 years trading, full time staff, paid premises and the above financial parameters.

                                I presume you can get this info where you live?

                                I can give you the rough buying/selling process in a further post if you wish.

                                Regards
                                Dan

                                PS: What is your understanding of value?
                                love the input. trying to understand the "demographics" of this forum.

                                Value : defined as " If they value it, they say it " - if they tell me specific core issues they have to be proactive on... i feel good about the conversation and may be able to help... and know they have to make decisions and can put in sales funnel.



                                I like Michael Hiles.

                                PS - your process maybe. I'm open to what is current and works.
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                        • Profile picture of the author Amir Luis
                          Originally Posted by kirbymarketingconcierge View Post

                          How about this:

                          60 seconds whether you did research or not, on WIFT.

                          Maybe I can only offer a productive conversation : if they can speak of core business issues they want to solve , and my solutions can fit.

                          no pain, no gain.

                          Not talking about a sales pitch, but a real business conversation to see if I can get them to open up enough ...to see if a fit exists.

                          ant thoughts on this?

                          kirby

                          This is exactly what the probing phase or step of the sales process is about....

                          Also known as the needs analysis. Jimbo13's quick outline skipped this vital step.

                          You really really need to do your needs analysis.

                          There are several phase to it that can be done over the phone or in person. But it allows you to make it a two way conversation. AND... You learn from them what you need to do next.

                          No one like to feel like they are "Being Sold" so really opening the lines of communication and getting them to talk, makes it very interactive and cut's out the feeling of "this guy won't shut up".

                          Also it allows you the opportunity to establish your USP and credibility in a casual conversation about them and their business, not you and what you have.

                          Like Kirby said... WIIFT... "What's In It For Them". That is all they care about.
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                          • Profile picture of the author jimbo13
                            Hi Amir

                            I tend to look at all of the sales posts and see you post a lot.

                            You have a lot of good, practical advice. Especially as you sell what I think is probably the same type of thing as most others here do.

                            The couple of times that I have posted I tend to just scribble out a process rather than words.

                            Just to clarify though, my step 2 is a Needs Analysis and step 3 is a clarification commitment of that.

                            Maybe a terminology thing as I see WIIFMe (UK thinking as the buyer) expressed as WIIFThem (US thinking as the seller)

                            Same thing really.

                            Best Wishes
                            Dan

                            PS: I think we have digressed from the main topic somewhat, as stated by Kirby
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                    • Profile picture of the author Amir Luis
                      Originally Posted by iamchrisgreen View Post

                      I disagree.

                      When you do a load of research, you tend go in with many presuppositions as to what they will really need.

                      It's a bit like a doctor having the medicine ready before he's given you a real check over.

                      Sometimes I do a little bit of research but for me it's all about asking the killer questions on the first face to face meetings.
                      Agreed...

                      I really did not mean analysis paralysis. What I meant is it's a good idea to prepare... "A Little Bit"

                      So when you walk in you know the search volumes, Current SERP's, and who's on top (which of their competitor). All this can be done in the parking lot with you phone... or at least my droid... (God I love Androids.. F@#$ iPhones)

                      Preparation may also be translated into having your ICR ready before you walk in, that way it flows out and is deliverd with confidence. Setting the stage and positioning yourself to have confidence and authorative right out of the gate.

                      Know what I mean?

                      I would hate to walk in trying to sell them SEO when they are already ranked #1. So if I know where they are ranked I can have an idea what Probing Questions to ask during the needs analysis to make sure we have the right products to offer.

                      Also... If I am limited to just SEO and Direct Response Websites... I may cancel if he has a great website and #1 ranking. Why would I want to waste my time if I don't have the right products to offer... OR... I could get on the WF and figure out pricing for other products like mobile and/or text marketing campaigns as to at least be armed with the correct product offering going in.

                      Even before I get to the Probing... or "Needs Analysis". This helps me guide my questions in a more concise way. Allowing him to tell me exactly how to and what to sell him.
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              • Profile picture of the author grin
                Kirby pointed something out I think a lot of people miss the point on. When you say something to the effect of a false time constraint: "Did I catch you at a bad time?" it really is a hard fact that 90% of the time you get the following line he pointed out.

                Typical response : no, what can I do for you or what is this about?
                That stuck out at me, because when I was younger this usually went over my head, and then over time I realized most of the time when you get someone on the phone they are up for getting this figured out right now.

                Asking for 30 seconds is brilliant as well; really anything that says "Hey let me cut to business; I know your time is valuable" but without spelling it out like I just did right there. Usually when I go for the meeting, as much as this sounds "canned" I still ask for "just a quick 15 minutes; and worst thing that happens is you get a solid analysis out of it."
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                • Originally Posted by grin View Post

                  Kirby pointed something out I think a lot of people miss the point on. When you say something to the effect of a false time constraint: "Did I catch you at a bad time?" it really is a hard fact that 90% of the time you get the following line he pointed out.



                  That stuck out at me, because when I was younger this usually went over my head, and then over time I realized most of the time when you get someone on the phone they are up for getting this figured out right now.

                  Asking for 30 seconds is brilliant as well; really anything that says "Hey let me cut to business; I know your time is valuable" but without spelling it out like I just did right there. Usually when I go for the meeting, as much as this sounds "canned" I still ask for "just a quick 15 minutes; and worst thing that happens is you get a solid analysis out of it."
                  My next line after " Did I catch you at a bad time and they respond is:

                  Can you give me 60 seconds and You Tell Me if you want to continue the conversation, Fair enough?

                  you set up the agenda and respectful of his time
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  • When I call I open with the usual hi, how are you doing? Then I ask if I can speak to the person who handles the website. They either say, I don't have one, they are not here right now, or that's me.

    Answer, I don't have one, ask this questions. Business owner, who is the best ____ in town? They will say Joe the ____ or me of course. Well business owner, if your the best at ____ then why when I do a search for _____ I have to settle for a ____ who isn't the best since your not there? Then take it from there.

    Answer, they are not here right now. What is their name and when can I call back and speak with them?

    Answer, That's me. Great, I found an error on your website? Wait for answer. It should be something like what is it? Then tell them the errors in the coding and keyword density selection or what ever. Then take it from there.

    I get deals and prospects just about every time I call like this. I don't call 100's each time either. I'm lucky if I call 50.

    I hope this helps.
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  • Profile picture of the author rolltide
    I love that script.

    I will be using it in the morning!!!!!!!!!!
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  • Profile picture of the author amanijl
    No offense but it sounds way too much like a salesperson. First off, make sure you're getting to the right person. Unless you're calling a very small business, it's not going to be the person answering the phone. Sales is all about asking the right questions to understand what the prospect wants, and then spinning that to show them how you can help. Also, try and avoid questions they can easily say no to like "are you interested in that?" Instead ask "what would an increase of x amount of people calling (due to me getting you to page 1 of google) do for your business?
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    • Profile picture of the author Anthony K
      Ok cool, I guess my approach puts them on guard and they automatically shut down. Where can i find a list of businesses that i want to target, ie. no franchise, 1-5 employees, mom and pop style, 50k-1.5 million sales.
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      • Profile picture of the author tryinhere
        Originally Posted by Anthony K View Post

        Ok cool, I guess my approach puts them on guard and they automatically shut down. Where can i find a list of businesses that i want to target, ie. no franchise, 1-5 employees, mom and pop style, 50k-1.5 million sales.
        have a look for gary kings wso, he runs through some ways to find smaller business that are in need of some work that is effective and may help you.
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  • Profile picture of the author Alex Nash
    Split-test can also be done with testing different manuscripts. Do it. My first job ever was on a telemarketing job. I remember that it could be hard in the beginning, but then it just started to work out smoothly.

    x Be calm when you speak. Even if you think that you are talking slow enough. Slow it down a little bit more. But not so they think that you have any type of disorder.

    x Mark some words that I call for "breakpoints" i.e bold some words that "needs to be bolded". These words are the words that We think is the gamechanger in the manuscript. The words that keep them holding the phone against their ears listening what also you got to say.

    x These bolded breakpoint words can be say in a more excited way in order to get the customer excited himself. Basically: Change dialect, accept, to sound more.. Come up with a word. I hope you know what I mean.

    For example if you are going to invite people to a meeting where you tell about a certain Right that they got now when they are 60 years old - Bold the sh%t out of "right" when you talk about it.

    x Read your manuscripts xxx times. You need to be able to speak the manus fluently, in and out. Which I guess you already know and do but could be worth mentioning.


    Summary: Be calm. Mark some words. Change the manuscript a lot.

    The example of a new manuscript that Mike / couchpotato gave you is a good example.

    Its important that you have the advantage in the opening of your call. So spit out a few sentences that will act as a bait. Make sure they are pretty catchy so they will be more than happy to keep listening to what you have to say.


    Good luck!



    Regards,
    Alex Nash
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  • Profile picture of the author wendymay1
    Hi Sconlinemarketing

    I like that script. I can see that your delivery is straight to the website.

    Makes a lot of sense.

    Thanks a million for this.
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  • Profile picture of the author rolltide
    SC- I am going to use the script in 30 mins.

    What type businesses are you targeting?
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  • I target smaller biz. That way I am almost guaranteed to speak to the owner. Plumbers, electricians, hvac, constructions, roofers, tree service, custom builders, Photographers, painters.
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    • Originally Posted by sconlinemarketing View Post

      I target smaller biz. That way I am almost guaranteed to speak to the owner. Plumbers, electricians, hvac, constructions, roofers, tree service, custom builders, Photographers, painters.
      do you want the Truth?

      remember the terminator - "he will not stop".

      just keep calling. our natural adaptive responses make us change and say what we need to make sales.

      Is their any doubt in your mind? sales is all in our heads.

      If I called 100 business's with " sorry to cold call, your probably not interested, you get so much sales hype, the economy is so scary, competition so tough, were all so skeptical, you have no time But I am good at what I do......I really want you to get more business....can you give me just 30 seconds and then you can hang up ... is that ok?

      why will it work. it's real, disarming enough to get the guys attention.

      be yourself and direct and that will sell people. give the guy what he wants and fast.

      I believe I can really help your business and not a sales pitch..so will you give me 30 seconds and YOU DECIDE if you want to continue the conversation, fair enough?"

      shut up and get on the phone. then listen up and get a yes or no.
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  • Profile picture of the author cchipster
    Good stuff Sconline
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    No signature, I'm sure you will be ok.
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  • Profile picture of the author grin
    Lot's of great advice in here. I would just point out that a cold call in my opinion is only at first to know who the decision maker is, and how much are they going to understand what I am talking about at all.

    If you think about the last twenty years in web design and how much it has changed every year and even month to month; the idea of what a web is and what it does for you is largely missunderstood; especially by localized companies. They have this vision that you put a site up, then out of millions of people you just kind of "luck out" as to who comes and visits you. Now, of course there are tons of companies large and small that know better, but you will have to determine the range of how well they "get it". So in a cold call, a major point of order is to just get to meet them; on the phone or in person.

    Do they have time to talk? That one is up in the air as well. I usually just push forward and calibrate every minute or two; or even by the second at first. The advantage of the phone of course being that I can always call back - but also I don't let go of the idea of pushing a little. Sometimes the only art here is being tactful with time.

    Unless you are doing a cold call from the top down, you are likely going to run into gatekeepers left and right; and have to play their game. If you call from the top down, then you can get in to the decision maker faster, but you better be even more tactful in respecting time when you go from the owner and down.

    Trying to "hook" with something is the same tactic that is being used by toner salesman, insurance salesman and every other high pressure outfit out there using the phones. Of course now you have companies like yellowbook who are cross selling and upselling directory - then a localized IM package - then a web site (on their site) and all of this driven by a boiler room outfit; and they are not the only ones. So, offline marketing is also being hammered right now by the big boys - DON'T ACT LIKE THEM and you have that problem solved. Business owners love to make decisions with consultants they can get a hold of; so act like that and you can stand over the rest even on a simple cold call.

    One of my favorite lines I get on the phone btw is this "We only deal with local companies..." I don't know if I am the only one hearing this, but I get it all the time. I respond with "Good news -thanks" and end the call. What next? I go down there in person. Walk in and demand to be seen since they just said they will work with me as I am a local person. Am I leaving out details on that? Pretty much, do what you find works - but I really recommend you show them that you want to actually know who they are; even if you do it in 30 seconds it should be your top goal.
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  • Profile picture of the author ejb2059
    I'd hang up on that call too ...
    Way to "salesy" ..
    Instead of soundling like every other telemarketer out there, why not approach as you'd like to be approached?

    I'd also suggest you research the business's you're calling before picking up the phone .. A quick google search should tell you if they already have a site or not

    Rev
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    • Profile picture of the author jimbo13
      Kirby

      Sales process roughly goes through the following.

      Opening statement - Why are we here today?
      Identify needs - Fact find problems then develop them
      Gain commitment - Show you appreciate the problems
      Marriage - Match your benefits to their problems
      Make a recommendation - Don't sell everything at this stage
      Justify value to price ratio - Use advantages of time, money, resources
      Close and objection handling

      You don't move from one step to the other until you have closed on the previous step.

      ejb

      I'm not sure to whom your post refers?

      Dan

      PS: Kirby, an example of what I meant by value would be IBM having the slogan Nobody Got Fired For Buying IBM.

      They knew that the product/service is not what was being bought. Neither was it time or money that many here think are benefits (they are advantages but not benefits)

      The real benefit here was most corporate people simply want to keep their jobs. Choosing IBM would help them do that.

      Do you understand that?
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  • Originally Posted by Anthony K View Post

    Ive been calling businesses all week and I havnt gotten anywhere I get shut down in the first 20 secs saying they either have a website or that they dont need one. This is basically my script


    "Hi is this XXXX productions? HeyXX how are you doing with customers, do you think your business can flourish with a bigger client base?"
    "I work for xxx we are a website development company, basically we can set up a Free Facebook fan page for you, and set up a website to increase your business. Are you interested in that?"

    Any tips would be very welcome, also how can I scrap a list of businesses that dont have a website, right now im using my local phone directory. I saw a post earlier mentioning MANTA but i dont know how to use that.
    I hope you received some help.
    thread went askew i think.

    stay on the phone and tell about a great offer and you will be fine and learn along the way


    kirby
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