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How I got a NEW Client in under 1 HOUR! - $4500 Deal.

by atrbiz
67 replies
Hey Warriors,

Just thought I'd share some advice/success I had just today. So I had a dentist leave me a voicemail this morning in regards to getting a quote for my web design service for a new dental office she is opening. So I called her back in 30 minutes and she was suprised/excited/happy I called her back so FAST! She told me she tried to contact 1-2 other "web design firms" and they NEVER contacted her! We'll we spoke on the phone for about 45 minutes and she was SOLD. She knew exactly what she wanted and at the end of the call she told me to send her a proposal/order form...I quoted her $4500 for a custom website for her dental office

My advice to you Warriors: When a prospective client contacts you in regards to your services whether via web form or voicemail...get back in touch with them ASAP!

Thanks,
Ahmad
#client #hour
  • Profile picture of the author Tcalp
    I agree with you absolutely, people who take the time to leave you a voicemail or write you an e-mail are certainly worth getting back to ASAP
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  • Profile picture of the author Brad789
    Atrbiz - Brad here.

    Excellent advice and also just good common sense and customer relations. Congratulations on landing the new account. According to the write up you earned the sale and also earned a long term reputation for being responsive.

    Call me silly - but over time that reputation will put in good company when it counts. That is especially true when 9% are unemployed. Hard to believe any business would pass up a chance to discuss their services with a paying client.

    Best of luck to you - and here is to more customers for you

    Cheers !
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    • Profile picture of the author atrbiz
      Originally Posted by Tcalp View Post

      I agree with you absolutely, people who take the time to leave you a voicemail or write you an e-mail are certainly worth getting back to ASAP
      Exactly, I got back to her FAST and the timing was right!

      Originally Posted by Brad789 View Post

      Atrbiz - Brad here.

      Excellent advice and also just good common sense and customer relations. Congratulations on landing the new account. According to the write up you earned the sale and also earned a long term reputation for being responsive.

      Call me silly - but over time that reputation will put in good company when it counts. That is especially true when 9% are unemployed. Hard to believe any business would pass up a chance to discuss their services with a paying client.

      Best of luck to you - and here is to more customers for you

      Cheers !
      Brad,

      Thanks man! I agree it's just common business practices and everyone should follow it.

      I always try to respond to clients calls/emails ASAP.

      Thanks,
      Ahmad
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  • Profile picture of the author Rus Sells
    Follow up to people who've inquired about your services over the internet expect timely responses so you did VERY good in getting back quickly!

    Nice pricing on the site I might add too!
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    • Profile picture of the author atrbiz
      Originally Posted by Rus Sells View Post

      Follow up to people who've inquired about your services over the internet expect timely responses so you did VERY good in getting back quickly!

      Nice pricing on the site I might add too!
      Thanks Rus! Yes it was on target with her budget, so it worked out
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  • Profile picture of the author elgharib2008
    Been doing good with work the past few weeks, picked up 3 new clients in last week alone. Times were pretty tough this winter seemed like i couldnt get a lead or break anywhere, there would be nights i would go out on bulk collection night and be lucky to find a few curtain rods.
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  • Profile picture of the author TopLevelGeek
    This is killer advice. I was recently in the same situation when looking for a CPA to help me with business formation. I broke my own rule and called the person who had the best website, rather than going with someone's recommendation.

    I got a semi-apologetic call FOUR days later, explaining that things had been "hectic."

    What was the first thought going through my mind?

    "What's going to happen when I need something? Are things going to be hectic then? Don't get me wrong, I don't expect to be the center of everyone's attention, but I don't expect to get the message that someone is not interested in new business. That means MY business goes elsewhere!
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  • Profile picture of the author kevin2018
    That is very good advice. I think as a client they want to make sure they will be taken care of whenever they need your help or service. They don't want to put their 4500 in somebody hands that they can not event get needed response from. Thanks for sharing.
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  • Profile picture of the author JaySaldivar
    Thanks for the advice OP, it's also a good thing to follow up even if they haven't been sold completely by phone. Congrats on banking $4500 dollars.
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  • Profile picture of the author AlliesZer0
    Great advice I try to answer all methods of contact within 30 min or less. If you do not it makes you look very unprofessional.
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    • Profile picture of the author atrbiz
      Originally Posted by elgharib2008 View Post

      Been doing good with work the past few weeks, picked up 3 new clients in last week alone. Times were pretty tough this winter seemed like i couldnt get a lead or break anywhere, there would be nights i would go out on bulk collection night and be lucky to find a few curtain rods.
      That's great, good luck on getting clients!

      Originally Posted by Tyler Horn View Post

      This is killer advice. I was recently in the same situation when looking for a CPA to help me with business formation. I broke my own rule and called the person who had the best website, rather than going with someone's recommendation.

      I got a semi-apologetic call FOUR days later, explaining that things had been "hectic."

      What was the first thought going through my mind?

      "What's going to happen when I need something? Are things going to be hectic then? Don't get me wrong, I don't expect to be the center of everyone's attention, but I don't expect to get the message that someone is not interested in new business. That means MY business goes elsewhere!
      Yeah if I'm going to spend money on a service like a CPA,etc I'd definitely want someone who responses to emails/calls quick, your paying them for a service and support should be top notch. This is how some folks fail, they don't response to clients questions in a timely manner and give themselves a bad reputation.

      Originally Posted by kevin2018 View Post

      That is very good advice. I think as a client they want to make sure they will be taken care of whenever they need your help or service. They don't want to put their 4500 in somebody hands that they can not event get needed response from. Thanks for sharing.
      Thanks! and yes your right!

      Originally Posted by JaySaldivar View Post

      Thanks for the advice OP, it's also a good thing to follow up even if they haven't been sold completely by phone. Congrats on banking $4500 dollars.
      You MUST always respond to ALL inquiries in a timely manner, and continue to follow up.

      Originally Posted by AlliesZer0 View Post

      Great advice I try to answer all methods of contact within 30 min or less. If you do not it makes you look very unprofessional.
      Yup, you got it! You always want to talk to a prospect when it's HOT.
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  • Profile picture of the author cashtree
    Originally Posted by atrbiz View Post

    Hey Warriors,

    Just thought I'd share some advice/success I had just today. So I had a dentist leave me a voicemail this morning in regards to getting a quote for my web design service for a new dental office she is opening. So I called her back in 30 minutes and she was suprised/excited/happy I called her back so FAST! She told me she tried to contact 1-2 other "web design firms" and they NEVER contacted her! We'll we spoke on the phone for about 45 minutes and she was SOLD. She knew exactly what she wanted and at the end of the call she told me to send her a proposal/order form...I quoted her $4500 for a custom website for her dental office

    My advice to you Warriors: When a prospective client contacts you in regards to your services whether via web form or voicemail...get back in touch with them ASAP!

    Thanks,
    Ahmad
    shocked she accepted the $4500, even more shocked you had the audacity to charge that much! What would you have done if she said that was entirely too much?
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    • Profile picture of the author atrbiz
      Originally Posted by cashtree View Post

      shocked she accepted the $4500, even more shocked you had the audacity to charge that much! What would you have done if she said that was entirely too much?
      Why shocked?

      I connected with her at the right time, I've developed several high end custom sites for Dentists (she liked the designs), she likes that I respond to calls fast,etc...plus I also have room for upsell (SEO, Social Media, SMS marketing,etc).

      - Ahmad
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    • Profile picture of the author WealthWithin
      Originally Posted by cashtree View Post

      shocked she accepted the $4500, even more shocked you had the audacity to charge that much! What would you have done if she said that was entirely too much?
      Answer:
      A professional website converts much better than a simple template. If you make $500 from a customer that comes through the website, you will only need 9 clients during next 2 years to make that back. And that's a worst case scenario....... just explain the benefits, and why they should choose you.

      The prices are not set in stone. Ask for your price and deliver what they need. The price is what you say it is.
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      • Profile picture of the author darrylb
        Originally Posted by WealthWithin View Post

        Answer:
        A professional website converts much better than a simple template. If you make $500 from a customer that comes through the website, you will only need 9 clients during next 2 years to make that back. And that's a worst case scenario....... just explain the benefits, and why they should choose you.

        The prices are not set in stone. Ask for your price and deliver what they need. The price is what you say it is.
        This is something that I need to get embedded in my head. The website is worth what the customer gets from it. As Pirsig says in Zen and the Art of Motorcycle Maintenance, the value of a simple screw depends on whether the screw is blocking the repair of the machine. One stuck screw can be worth the value of the whole motorcycle if you're stuck on the side of a North Dakota highway. The value of the website depends on the value and quantity of the customers coming into the business from the site.
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    • Profile picture of the author Fraggler
      Originally Posted by cashtree View Post

      shocked she accepted the $4500, even more shocked you had the audacity to charge that much!
      You are making an assumption without seeing the quote and proposal. If you charge at a rate you think you are worth and correctly estimate the time involved to complete the job as specified then you just don't need to worry about putting in an inflated price. If the client can't afford you then they aren't the client for you. There is no point charging a price if it works out that the hourly rate is so low you are actually losing money.

      Great work on landing the gig and I do agree with getting back to leads as quick as possible...but sometimes it isn't possible to get back to a lead as quick as a competitor for many reasons. One of them might be just like the CPA mentioned, you have so much work from other clients that priorities can be shifted to look after what you currently have first.
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    • Profile picture of the author John Romaine
      Originally Posted by cashtree View Post

      shocked she accepted the $4500, even more shocked you had the audacity to charge that much! What would you have done if she said that was entirely too much?
      Audacity?

      Its a $4,500 job.

      Ive charged clients $20,000 for websites and they couldnt wait to sign the contract. Even then, 20K is peanuts.
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      • Profile picture of the author MiJon
        Yes indeed, speed is key and also in way is considered good customer service as the clients will feel that you are more sincere than the others and even more responsible. In some extreme cases, for clients this is trust been built based on the response time as they will expect/assume in the future if they engage your services, they will get the same quick response to their queries.
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    • Profile picture of the author Rus Sells
      Your response is EPIC fail!

      You don't know ANYTHING about the total scope of work that was purposed for the site! You just show how unlearned you are in doing business by making remarks like that!

      Some sites can cost $4500 just for GRAPHICS work, which doesn't include the actual coding of the site or anything else that might be contracted for.



      Originally Posted by cashtree View Post

      shocked she accepted the $4500, even more shocked you had the audacity to charge that much! What would you have done if she said that was entirely too much?
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      • Profile picture of the author atrbiz
        Originally Posted by O0o0O View Post

        That's awesome. The hidden lesson here is to build value. Make your client think that the website is worth ten thousand dollars. Then then you drop the $4,500 price tag on them, they will think it's a great deal!
        Thanks a lot!

        Originally Posted by WealthWithin View Post

        Answer:
        A professional website converts much better than a simple template. If you make $500 from a customer that comes through the website, you will only need 9 clients during next 2 years to make that back. And that's a worst case scenario....... just explain the benefits, and why they should choose you.

        The prices are not set in stone. Ask for your price and deliver what they need. The price is what you say it is.
        Your exactly right, I charge the client MY price, they don't decide

        Originally Posted by Fraggler View Post

        You are making an assumption without seeing the quote and proposal. If you charge at a rate you think you are worth and correctly estimate the time involved to complete the job as specified then you just don't need to worry about putting in an inflated price. If the client can't afford you then they aren't the client for you. There is no point charging a price if it works out that the hourly rate is so low you are actually losing money.

        Great work on landing the gig and I do agree with getting back to leads as quick as possible...but sometimes it isn't possible to get back to a lead as quick as a competitor for many reasons. One of them might be just like the CPA mentioned, you have so much work from other clients that priorities can be shifted to look after what you currently have first.
        Thanks a lot man! Yeah quick turn around time is definitely a basic business practice!

        Originally Posted by Celeste Green View Post

        First off, congrats! She knew what she wanted but you also were knowledgeable & confident that she was comfortable saying yes.

        I agree w/the prompt response. From the flip side, when I approach service providers to outsource stuff for my biz, the guys/gals that respond swiftly always get brownie points right off the bat. It always impresses me.
        Thank you!

        Originally Posted by urangkb View Post

        $4,500 from one client that's great man! Never made so much from a single client so far. I envy you.

        You point is absolutely correct, we should get back in touch with our client as soon as possible when they leave us a message.

        Remind me when I still doing web design service, most of my prospects turned into costumer when I contact them by phone ASAP after getting their email.

        I think prospects want to hear our voice and ask questions directly rather than by email. It gives them confident to TRUST us.
        You can also land a $4500 or a $10k gig you want. Just go out and hunt for it. Tons of business!

        Originally Posted by dtaylor View Post

        That kind of prompt attention is especially important in today's market. Way too many people have an impression of web design, seo consultants or internet marketers as a collection of unreliable scammers. Many of them have heard of the projects that take months and months with no return calls or progress notes.

        I know I have had my share of experiences with online "help" taking the money and running.

        Being a professional in your response and allowing the customer to give you the information you need to give them the best product available for their business sets you apart from 99% of the competition.

        Nice going. Keep up the good work!

        DTaylor
        Thank you! Yes it's definitely important to show your prospective client that you're professional and offer top notch support. You need to maintain that image too.

        Originally Posted by ramone_johnny View Post

        Audacity?

        Its a $4,500 job.

        Ive charged clients $20,000 for websites and they couldnt wait to sign the contract. Even then, 20K is peanuts.
        Originally Posted by MiJon View Post

        Yes indeed, speed is key and also in way is considered good customer service as the clients will feel that you are more sincere than the others and even more responsible. In some extreme cases, for clients this is trust been built based on the response time as they will expect/assume in the future if they engage your services, they will get the same quick response to their queries.
        Exactly, I've also charged as high as $16k for a website it's all about how you sell yourself. You can market yourself as a $100 website builder or a $5000 website builder.

        Originally Posted by paulthemagpie View Post

        yes, speed makes the difference
        yup!

        Originally Posted by rhousemaid View Post

        good post.................
        spam?

        Originally Posted by DonMarketer View Post

        It's always nice having a prospective client calling us for our services than the other way around! When they call it means that they are in need of a solution to whatever issues they are dealing with and it's our duty to oblige in a timely fashion
        You got it! I connected with her when she was a HOT lead!

        Originally Posted by jade69 View Post

        And where did you get that client to visit your website?

        From this forum or google?
        I got this client from Google.

        Originally Posted by SocialMediaOwls View Post

        You are so right on the money with your advice ATR.....I have made millions over the last 10 years and the number 1 thing my customers love me for is GETTING BACK TO THEM WITHIN A FEW HOURS.

        I have gotten email after email after email with praise and shock about how fast I answer my customers.

        And I just press NEXT on the email after reading their praise and think "What is so hard about checking your email and getting your work done every few hours?"

        Sounds easy enough to me
        I KNOW!....what's so HARD about getting back to clients within reasonable time? They are paying us for a service and support should always be #1. And if your busy for a day or 2 (vacation,personal reasons,etc) then that's what a Virtual Assistant is for!!! But no excuse for not getting back to clients within a few hours.

        Originally Posted by Rus Sells View Post

        Your response is EPIC fail!

        You don't know ANYTHING about the total scope of work that was purposed for the site! You just show how unlearned you are in doing business by making remarks like that!

        Some sites can cost $4500 just for GRAPHICS work, which doesn't include the actual coding of the site or anything else that might be contracted for.
        ...you are right! I've had clients paying me $5k+ for custom websites.
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    • Profile picture of the author shane_k
      Originally Posted by cashtree View Post

      shocked she accepted the $4500, even more shocked you had the audacity to charge that much! What would you have done if she said that was entirely too much?

      The reason you are shocked is because you are only seeing the price, and not thinking about the value that our fellow warrior can bring to her business.


      For all you know $4,500 might be too low and he might have undersold himself. Not only that but maybe every other company that she talked to would have charged her $10-$15,000 for the same job.

      Whether we think $4,500 is too much or not enough, the point is that he is happy, she is happy, and they both feel they each got a good deal.

      Inside of that kind of interaction there is no audacity to be found, just feelings of satisfaction and thankfulness that they are both going to be able to move forward from this point, excited about the future and what opportunities it holds for both of them
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      • Profile picture of the author Bennette
        Ahmad,

        You hit the nail on the head. I stress this all the time to business owners. Pick up the phone and your sales will increase.

        Congrats on your sale.
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        • Profile picture of the author atrbiz
          Originally Posted by Bennette View Post

          Ahmad,

          You hit the nail on the head. I stress this all the time to business owners. Pick up the phone and your sales will increase.

          Congrats on your sale.
          Thanks Bennette!

          - Ahmad
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          • Profile picture of the author Bennette
            Your welcome Ahmad. Keep up the good work and the fast response and like someone else mention above, it will build your business.

            My husband does remodeling and I can't tell you how many jobs he gets by answering the phone. I really don't get why businesses are not responsive to prospects when their busy and then next week they wonder why things are slow.

            You have to always be thinking ahead when you work for yourself.
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      • Profile picture of the author atrbiz
        Originally Posted by Rocket Media View Post

        Who are you?


        Originally Posted by shane_k View Post

        The reason you are shocked is because you are only seeing the price, and not thinking about the value that our fellow warrior can bring to her business.


        For all you know $4,500 might be too low and he might have undersold himself. Not only that but maybe every other company that she talked to would have charged her $10-$15,000 for the same job.

        Whether we think $4,500 is too much or not enough, the point is that he is happy, she is happy, and they both feel they each got a good deal.

        Inside of that kind of interaction there is no audacity to be found, just feelings of satisfaction and thankfulness that they are both going to be able to move forward from this point, excited about the future and what opportunities it holds for both of them
        Shane, your exactly right - I'm happy and my new client is happy too. I was able to sell her my services in under an hour and she felt $4500 was reasonable for high end custom website (plus I'll be pitching SEO, Social Media, and SMS marketing).

        I have a Dentist client here in Virginia who is currently averaging 4 new patients per week from my website+seo services.
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        • Profile picture of the author keliix06
          Originally Posted by atrbiz View Post

          I have a Dentist client here in Virginia who is currently averaging 4 new patients per week from my website+seo services.
          And if you know dentists you know that can easily be $20k+ for those 4 clients. Especially if they are women.

          And no, that's not sexist in saying women have awful teeth. If you know dentists, you know why they like women.
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  • Profile picture of the author O0o0O
    That's awesome. The hidden lesson here is to build value. Make your client think that the website is worth ten thousand dollars. Then then you drop the $4,500 price tag on them, they will think it's a great deal!
    Signature
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  • Profile picture of the author Celeste Green
    First off, congrats! She knew what she wanted but you also were knowledgeable & confident that she was comfortable saying yes.

    I agree w/the prompt response. From the flip side, when I approach service providers to outsource stuff for my biz, the guys/gals that respond swiftly always get brownie points right off the bat. It always impresses me.
    {{ DiscussionBoard.errors[4694995].message }}
  • Profile picture of the author urangkb
    Originally Posted by atrbiz View Post

    Hey Warriors,

    Just thought I'd share some advice/success I had just today. So I had a dentist leave me a voicemail this morning in regards to getting a quote for my web design service for a new dental office she is opening. So I called her back in 30 minutes and she was suprised/excited/happy I called her back so FAST! She told me she tried to contact 1-2 other "web design firms" and they NEVER contacted her! We'll we spoke on the phone for about 45 minutes and she was SOLD. She knew exactly what she wanted and at the end of the call she told me to send her a proposal/order form...I quoted her $4500 for a custom website for her dental office

    My advice to you Warriors: When a prospective client contacts you in regards to your services whether via web form or voicemail...get back in touch with them ASAP!

    Thanks,
    Ahmad

    $4,500 from one client that's great man! Never made so much from a single client so far. I envy you.

    You point is absolutely correct, we should get back in touch with our client as soon as possible when they leave us a message.

    Remind me when I still doing web design service, most of my prospects turned into costumer when I contact them by phone ASAP after getting their email.

    I think prospects want to hear our voice and ask questions directly rather than by email. It gives them confident to TRUST us.
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    • Profile picture of the author dtaylor
      That kind of prompt attention is especially important in today's market. Way too many people have an impression of web design, seo consultants or internet marketers as a collection of unreliable scammers. Many of them have heard of the projects that take months and months with no return calls or progress notes.

      I know I have had my share of experiences with online "help" taking the money and running.

      Being a professional in your response and allowing the customer to give you the information you need to give them the best product available for their business sets you apart from 99% of the competition.

      Nice going. Keep up the good work!

      DTaylor
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  • Profile picture of the author paulthemagpie
    yes, speed makes the difference
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  • Profile picture of the author DonMarketer
    It's always nice having a prospective client calling us for our services than the other way around! When they call it means that they are in need of a solution to whatever issues they are dealing with and it's our duty to oblige in a timely fashion
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  • Profile picture of the author jade69
    And where did you get that client to visit your website?

    From this forum or google?
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  • Profile picture of the author SocialMediaOwls
    You are so right on the money with your advice ATR.....I have made millions over the last 10 years and the number 1 thing my customers love me for is GETTING BACK TO THEM WITHIN A FEW HOURS.

    I have gotten email after email after email with praise and shock about how fast I answer my customers.

    And I just press NEXT on the email after reading their praise and think "What is so hard about checking your email and getting your work done every few hours?"

    Sounds easy enough to me
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  • Profile picture of the author wrench
    Great work, although can everyone please STOP saying "i got a client in an hour, i got a client in 2 days, etc.." Cause.. NO YOU DIDN'T. You've spent months/years gathering knowledge to talk about what you can offer them and how it will benefit them.

    You didn't wake up one day knowing how webdesign/hosting/internet marketing works to a point where you can actually sell it.

    Titles like these just make me cringe.. uughhh

    /end rant
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    • Profile picture of the author atrbiz
      Originally Posted by wrench View Post

      Great work, although can everyone please STOP saying "i got a client in an hour, i got a client in 2 days, etc.." Cause.. NO YOU DIDN'T. You've spent months/years gathering knowledge to talk about what you can offer them and how it will benefit them.

      You didn't wake up one day knowing how webdesign/hosting/internet marketing works to a point where you can actually sell it.

      Titles like these just make me cringe.. uughhh

      /end rant
      Relax there buddy.
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    • Profile picture of the author Rocket Media
      Originally Posted by wrench View Post

      Great work, although can everyone please STOP saying "i got a client in an hour, i got a client in 2 days, etc.." Cause.. NO YOU DIDN'T. You've spent months/years gathering knowledge to talk about what you can offer them and how it will benefit them.

      You didn't wake up one day knowing how webdesign/hosting/internet marketing works to a point where you can actually sell it.

      Titles like these just make me cringe.. uughhh

      /end rant
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    • Profile picture of the author philboy uk
      Originally Posted by wrench View Post

      Great work, although can everyone please STOP saying "i got a client in an hour, i got a client in 2 days, etc.." Cause.. NO YOU DIDN'T. You've spent months/years gathering knowledge to talk about what you can offer them and how it will benefit them.

      You didn't wake up one day knowing how webdesign/hosting/internet marketing works to a point where you can actually sell it.

      Titles like these just make me cringe.. uughhh

      /end rant
      Your input to the forum has been invaluable.
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      • Profile picture of the author atrbiz
        Originally Posted by Dhira View Post

        How did she find you?
        Google - Organic listing.

        Originally Posted by urangkb View Post

        Let me answer on behalf of Ahmad, she found him through Google.
        Thanks

        Originally Posted by debbiechamilton View Post

        Most of your responses sound like professionals. I think that IM is no different from face to face business practices. Same rules should apply. The client does have to feel like they are dealing with a professional that can be counted on and TRUSTED.

        I say Congratulations to you and your fee sounds right. The great thing is you are building your reputation. Keep up the Good work
        Thanks a lot!!!

        Yes, I try my best to offer my clients fast turn around time but always top quality work!

        - Ahmad

        Originally Posted by philboy uk View Post

        Your input to the forum has been invaluable.
        Exactly. The Warrior Forum only needs people who are willing to learn and folks who provide quality input!

        My intention is to help my fellow Warriors make money and learn!
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  • Profile picture of the author iamchrisgreen
    Great sale. Congratulations. How will they be promoting the site once you've created it?
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    • Profile picture of the author atrbiz
      Originally Posted by Bennette View Post

      Your welcome Ahmad. Keep up the good work and the fast response and like someone else mention above, it will build your business.

      My husband does remodeling and I can't tell you how many jobs he gets by answering the phone. I really don't get why businesses are not responsive to prospects when their busy and then next week they wonder why things are slow.

      You have to always be thinking ahead when you work for yourself.
      It surprised me too that some of businesses are slow to respond to client inquiries...:confused:

      I'm happy I don't have that problem though

      Originally Posted by iamchrisgreen View Post

      Great sale. Congratulations. How will they be promoting the site once you've created it?
      Thanks Chris! I'm going to upsell the client on SEO, Social Media, and SMS marketing. I have a pretty good forumla for Dental offices, since I've done IM/Web Design for several Dentists.

      Thanks,
      Ahmad
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      • Profile picture of the author urangkb
        Originally Posted by atrbiz View Post


        Thanks Chris! I'm going to upsell the client on SEO, Social Media, and SMS marketing. I have a pretty good forumla for Dental offices, since I've done IM/Web Design for several Dentists.

        Thanks,
        Ahmad
        Ahmad,

        Do you offer something like of warranty, or free maintenance or whatsoever to your client in case they need it soon after delivering?
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  • Profile picture of the author theomegaformula
    Originally Posted by atrbiz View Post

    Hey Warriors,

    Just thought I'd share some advice/success I had just today. So I had a dentist leave me a voicemail this morning in regards to getting a quote for my web design service for a new dental office she is opening. So I called her back in 30 minutes and she was suprised/excited/happy I called her back so FAST! She told me she tried to contact 1-2 other "web design firms" and they NEVER contacted her! We'll we spoke on the phone for about 45 minutes and she was SOLD. She knew exactly what she wanted and at the end of the call she told me to send her a proposal/order form...I quoted her $4500 for a custom website for her dental office

    My advice to you Warriors: When a prospective client contacts you in regards to your services whether via web form or voicemail...get back in touch with them ASAP!

    Thanks,
    Ahmad
    Excellent advice. When someone is ready to spend money you better be there to collect it. :p
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  • Profile picture of the author aduttonater
    Great job. I never miss out on a lead. I know how valuable they are. I once read that a lead to a marketer is like a hundred dollars in their pocket.
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    • Profile picture of the author atrbiz
      Originally Posted by keliix06 View Post

      And if you know dentists you know that can easily be $20k+ for those 4 clients. Especially if they are women.

      And no, that's not sexist in saying women have awful teeth. If you know dentists, you know why they like women.
      Yes they make ALOT of money on each new patient!!! Cosmetic procedures range from $1000 to $20,000+.

      Originally Posted by urangkb View Post

      Ahmad,

      Do you offer something like of warranty, or free maintenance or whatsoever to your client in case they need it soon after delivering?
      I offer 30 days support/training on the websites backend. And then I give them the option to optin my monthly support plan.

      Originally Posted by theomegaformula View Post

      Excellent advice. When someone is ready to spend money you better be there to collect it. :p
      You got it!

      Originally Posted by aduttonater View Post

      Great job. I never miss out on a lead. I know how valuable they are. I once read that a lead to a marketer is like a hundred dollars in their pocket.
      You def NEVER want to miss a lead! That's potential new business! But as you can see a lot businesses don't respond to inquiries in a timely manner.
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  • Profile picture of the author atrbiz
    Originally Posted by ProScribe View Post

    It seems simple, but fast follow up really is one of the defining features of a successful business
    Fast follow up is one of the basics of doing business...but surprisingly so many businesses are slow to respond.

    This is definitely a good reminder to all my fellow Warriors.
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    • Profile picture of the author urangkb
      Originally Posted by atrbiz View Post

      Fast follow up is one of the basics of doing business...but surprisingly so many businesses are slow to respond.

      This is definitely a good reminder to all my fellow Warriors.
      Indeed. I myself will first try send an email if I plan to buy any service from someone just to see how fast the respond will be.

      Fast and immediate respond will convince me to proceed and slow respond will make me turn away to others.
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  • Profile picture of the author Dhira
    How did she find you?
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  • Profile picture of the author debbiechamilton
    Most of your responses sound like professionals. I think that IM is no different from face to face business practices. Same rules should apply. The client does have to feel like they are dealing with a professional that can be counted on and TRUSTED.

    I say Congratulations to you and your fee sounds right. The great thing is you are building your reputation. Keep up the Good work
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    Celebrating Home
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  • Profile picture of the author AppsFromHome
    It is all about follow up and inital response time. I pretty much drop what I am doing when I get a lead, make a quick phone call which takes 2-3 minutes, then follow up with an e-mail. This makes more of an impression than you can imagine and has landed me multiple lawyers ($$$) and other big wigs as clients.

    Now I just need to work on my pitch to get that 4.5k contract....hmmmm
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    • Profile picture of the author atrbiz
      Originally Posted by SDotSpells View Post

      It is all about follow up and inital response time. I pretty much drop what I am doing when I get a lead, make a quick phone call which takes 2-3 minutes, then follow up with an e-mail. This makes more of an impression than you can imagine and has landed me multiple lawyers ($$$) and other big wigs as clients.

      Now I just need to work on my pitch to get that 4.5k contract....hmmmm
      You got it! slow response time can result in loss of potential new business. Clients love fast turn around time and follow up.

      If you believe in your product/service and provide real results...then you can definitely land a $4.5k contract.

      Good luck,
      Ahmad
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  • Profile picture of the author RobBritt
    one of the sales tactics I was taught was to have a voice mail that said something along the lines of "So sorry I missed your call. Leave your name, number and a brief message and you'll be surprised at how fast I will call you back." The trick then is to live up to that promise, but if you call back quickly people are impressed and know that customer service/response is something you are on top of.
    Great job Ahmad!
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    • Profile picture of the author atrbiz
      Originally Posted by RobBritt View Post

      one of the sales tactics I was taught was to have a voice mail that said something along the lines of "So sorry I missed your call. Leave your name, number and a brief message and you'll be surprised at how fast I will call you back." The trick then is to live up to that promise, but if you call back quickly people are impressed and know that customer service/response is something you are on top of.
      Great job Ahmad!
      Rob,

      My clients LOVE when I respond to emails/calls within minutes...I've had SEVERAL clients straight tell me they really appreciate my fast replies. I've molded myself this way and plan on never changing

      - Ahmad
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  • Profile picture of the author Davidoff
    Ahmad, you have quite some feedback here! :-)
    I am surprised too - about the $4500 for a website. Not in my wildest dreams I can imagine that a UK dentist would pay more than £1500. UK. yes that's it.

    As I own quite a few local dentist directory sites, both in US and UK, maybe we can work together on sth for mutual benefit... - I am currently thinking how to monetize them cause I found it SO hard to just get a dentist on the phone, so busy they are over here! Plus, in UK a dentist is rather "poor", in US they all rich! :-)
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    • Profile picture of the author atrbiz
      Originally Posted by Davidoff View Post

      Ahmad, you have quite some feedback here! :-)
      I am surprised too - about the $4500 for a website. Not in my wildest dreams I can imagine that a UK dentist would pay more than £1500. UK. yes that's it.

      As I own quite a few local dentist directory sites, both in US and UK, maybe we can work together on sth for mutual benefit... - I am currently thinking how to monetize them cause I found it SO hard to just get a dentist on the phone, so busy they are over here! Plus, in UK a dentist is rather "poor", in US they all rich! :-)
      David,

      I've actually had a client pay me $10k for a custom website...actually I know of a web design company that charges Dentists and Plastic Surgeons $15k for a custom website, logo, 30 second office tour video (all images), and NO SEO included!

      I'm not sure how it is in the UK but yes most Dentists here in the U.S. are making good money! Dentistry isn't cheap! These cosmetic dental procedures are expensive and most people pay.

      Thanks,
      Ahmad
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      • Profile picture of the author Davidoff
        Yes, in Germany they are too, but in UK not. Even in London, 90% of dentists do 97% NHS clients - which basically means they get "nothing". Embarassing for me, being used to German prices: 12 to 15 TIMES higher. The US health system too is an entirely different world.

        My dentist sites are weak, but the accounting and lawyer sites boom :-)
        I needa revive my US dentist sites after this.
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  • Profile picture of the author dtang4
    Thanks for the share!

    Customer service is definitely critical, especially for a professional services company, like web design.
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  • Profile picture of the author PPC-Coach
    Excellent job!

    Following up is so important and so is charging the price that you feel you're worth.

    (I think you should have charged 2 x that personally).

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    • Profile picture of the author atrbiz
      Originally Posted by Davidoff View Post

      Yes, in Germany they are too, but in UK not. Even in London, 90% of dentists do 97% NHS clients - which basically means they get "nothing". Embarassing for me, being used to German prices: 12 to 15 TIMES higher. The US health system too is an entirely different world.

      My dentist sites are weak, but the accounting and lawyer sites boom :-)
      I needa revive my US dentist sites after this.
      yeah the U.S. health system is different. here is a dental site site we designed bloo-dental.com

      I've had my telemarketers recently cold call accountants.

      Originally Posted by dtang4 View Post

      Thanks for the share!

      Customer service is definitely critical, especially for a professional services company, like web design.
      No problem! Thanks!

      Originally Posted by PPC-Coach View Post

      Excellent job!

      Following up is so important and so is charging the price that you feel you're worth.

      (I think you should have charged 2 x that personally).
      Thank you
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      • Profile picture of the author sydsho
        Response speed is an important point to drive home to your clients too!

        Anybody who is generating leads online should make it a point of emphasis that the person responding to those leads needs to do so ASAP.

        If your client can't convert your leads to sales, he won't see value in your service. You could do everything right but if they don't respond in time, it will all be for naught.
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  • Profile picture of the author qualityin
    [DELETED]
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    • Profile picture of the author atrbiz
      Originally Posted by sydsho View Post

      Response speed is an important point to drive home to your clients too!

      Anybody who is generating leads online should make it a point of emphasis that the person responding to those leads needs to do so ASAP.

      If your client can't convert your leads to sales, he won't see value in your service. You could do everything right but if they don't respond in time, it will all be for naught.
      Exactly response time is SUPER important!

      Originally Posted by qualityin View Post

      Nice jobs.. Congrats! Ahmed and best of luck and wishes to you and your family
      Thanks. Same to you! Good luck!
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      • Profile picture of the author carmack
        Congratulations! and thanks for posting, because sometimes we need to be reminded that it's all about customer service, not what we have going on.
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  • Profile picture of the author Rocket Media
    $15k for a custom site and no SEO... now THAT is a sale.. that's something to be proud of! I think I'd go on a short vacation if I landed a deal like that
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  • Profile picture of the author OliverRealize
    I really like this thread. I'm in sales for a design/marketing company and I can not stress how important it is to jump on a voicemail or email. I think atrbiz posted this to say just that. I don't think he was crediting the "hour" with getting him the deal but rather the mindset to pick up the darn phone.
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    Realize Internet Marketing
    San Diego SEO Company

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  • Profile picture of the author RKCastillo
    One of the reasons my clients have stuck with my company is because of the person to person communication. They really wanted to be able to talk to someone. Getting back to someone quickly indirectly communicates that you will provide them with excellent service and personal attention.

    I still have a client in the last state I lived in who said that they ONLY wanted someone who could meet with them face to face because I continue to communicate with them and respond quickly to their calls.
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    • Profile picture of the author atrbiz
      Originally Posted by Rocket Media View Post

      $15k for a custom site and no SEO... now THAT is a sale.. that's something to be proud of! I think I'd go on a short vacation if I landed a deal like that
      Yeah buddy. That's definitely on the higher end for a custom website but again it all depends on the clients requirements,etc.

      Hopefully you take some of my advice and make it happen!

      Originally Posted by carmack View Post

      Congratulations! and thanks for posting, because sometimes we need to be reminded that it's all about customer service, not what we have going on.
      Thanks! Yes it's an excellent reminder to all of us!

      Originally Posted by darrylb View Post

      This is something that I need to get embedded in my head. The website is worth what the customer gets from it. As Pirsig says in Zen and the Art of Motorcycle Maintenance, the value of a simple screw depends on whether the screw is blocking the repair of the machine. One stuck screw can be worth the value of the whole motorcycle if you're stuck on the side of a North Dakota highway. The value of the website depends on the value and quantity of the customers coming into the business from the site.
      The price is what you say it is to your client and of course delivery is huge - you need to make sure the clients requirements have been met 100% and you continue providing top support.

      Originally Posted by OliverRealize View Post

      I really like this thread. I'm in sales for a design/marketing company and I can not stress how important it is to jump on a voicemail or email. I think atrbiz posted this to say just that. I don't think he was crediting the "hour" with getting him the deal but rather the mindset to pick up the darn phone.
      Exactly, the point of my post is to remind my fellow Warriors the importance of follow up.

      Originally Posted by RKCastillo View Post

      One of the reasons my clients have stuck with my company is because of the person to person communication. They really wanted to be able to talk to someone. Getting back to someone quickly indirectly communicates that you will provide them with excellent service and personal attention.

      I still have a client in the last state I lived in who said that they ONLY wanted someone who could meet with them face to face because I continue to communicate with them and respond quickly to their calls.
      1 on 1 direct support is what my clients love and that's been my business model and has made me successful. So it's definitely key in business.

      Thanks,
      Ahmad
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