The Real Deal Offline Series: I Don't Really Want To Outsource But...

9 replies
Hey Offliners,

All of us offliners know that we should be doing some form of prospecting each and every day, but when you have four or five clients or even one big client, it becomes very challenging to set aside the time to personally do your marketing activities every day.

The funny thing is, before I had multiple offline projects going, I dreamed of the day when I had money coming in each and every month from multiple clients and sources.

However, now that I have tons of websites that I'm managing, marketing campaigns that I've got going and clients that need following up with, I'm realizing that it's a difficult juggling act to maintain.

In fact, as a offliner, every day we have to wrestle the bull, so to speak.

Here's what I mean:

Do you spend the bulk of your time calling , emailing or scouring the local newspapers and magazines? Or do you spend the bulk of your time trying to service the four or five clients that you currently have?

See, I would love to set it up so that I only have to touch my client's marketing campaigns twice per month to check up and make sure that everything's still working.

However, the reality is that in the offline business, we have to constantly monitor our client's websites, lead gen campaigns, answer dozens of little questions that really matter to our clients and track a dozen other things in order to make sure our marketing campaigns are effective.

Even after years of managing my own marketing and sales team, on certain days I still find myself torn sometimes between servicing and prospecting.

That's why I now think it's best to outsource alot of the servicing, but at the same time, have your own inhouse team of sales staff that can execute several marketing campaigns at any given time while you work and close the leads and manage the support staff.

If you're like me, then you probably don't mind outsourcing all the online servicing stuff like video creation, article writing, backlink building etc., but when it comes to my prospecting and marketing campaigns, I tend to be a stickler for details so I need easy and immediate access to my salesteam.

How are you handling the balance between prospecting for new offline clients and servicing your existing ones?

Chris
#deal #marketing consulting #offline #offline marketing #offline plr #outsource #real #series
  • Profile picture of the author jrod014
    Sounds like you need a solution like hubshout provides. I've signed up with them and they offer white labeled IM services & a dashboard for you & your clients to log into. You can even download reports.

    Search them, I do believe it's a $110 or $150 set up fee, I think but not 100% sure. It was $99 when I signed up but I do believe the set up fee has increased.

    Good luck.

    Jerry
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  • Profile picture of the author Joshua Morris
    You need to outsource every piece of work you get.... and focus 99% of your time prospecting and finding new clients..

    Thats the only way to run a TRULY successful SEM business... And you wont find a single person on here that will disagree!

    Josh M
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  • Profile picture of the author Mac the Knife
    Yikes...I'm a drummer AND I disagree...lol Actually, I don't completely disagree, but there are several accounts that I maintain control of 100%. They are just too valuable and too well known to leave anything up to chance. Now, I definitely have system in place to make the managing of the clients much easier, but if I see these people at an event or a board meeting, I have to be ready with the answers and in doing so, they recommend me to those potential clients that want that kind of hands on approach. I have said this before and will say it again, there is NEVER a ONE SIZE FITS ALL approach. As soon as you start saying things like NEVER and ALWAYS..you are MOST LIKELY...going to find someone who disagree...;-)

    Mac the Knife
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  • Profile picture of the author the lord
    maybe you should be able to set the time and learn more about the management. if there are things that he really does not matter that you can delegate to your other staff.

    but if you find a great job or a big fish later let your hands down. remember the law of Pareto 20%: 80%.

    but thanks for sharing.
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  • Profile picture of the author Deidra Renee
    Originally Posted by Chris Rivers View Post

    Hey Offliners,

    All of us offliners know that we should be doing some form of prospecting each and every day, but when you have four or five clients or even one big client, it becomes very challenging to set aside the time to personally do your marketing activities every day.

    The funny thing is, before I had multiple offline projects going, I dreamed of the day when I had money coming in each and every month from multiple clients and sources.

    However, now that I have tons of websites that I'm managing, marketing campaigns that I've got going and clients that need following up with, I'm realizing that it's a difficult juggling act to maintain.

    In fact, as a offliner, every day we have to wrestle the bull, so to speak.

    Here's what I mean:

    Do you spend the bulk of your time calling , emailing or scouring the local newspapers and magazines? Or do you spend the bulk of your time trying to service the four or five clients that you currently have?

    See, I would love to set it up so that I only have to touch my client's marketing campaigns twice per month to check up and make sure that everything's still working.

    However, the reality is that in the offline business, we have to constantly monitor our client's websites, lead gen campaigns, answer dozens of little questions that really matter to our clients and track a dozen other things in order to make sure our marketing campaigns are effective.

    Even after years of managing my own marketing and sales team, on certain days I still find myself torn sometimes between servicing and prospecting.

    That's why I now think it's best to outsource alot of the servicing, but at the same time, have your own inhouse team of sales staff that can execute several marketing campaigns at any given time while you work and close the leads and manage the support staff.

    If you're like me, then you probably don't mind outsourcing all the online servicing stuff like video creation, article writing, backlink building etc., but when it comes to my prospecting and marketing campaigns, I tend to be a stickler for details so I need easy and immediate access to my salesteam.

    How are you handling the balance between prospecting for new offline clients and servicing your existing ones?

    Chris
    This is what I'm working on now..finding sales people that can find clients for me and close them or either just set up appointments/callback times for me to go over the details with them and close them myself. But for now, I'm pretty much doing the sales and outsourcing the work..it's working just fine, but I would like it to be completely outsourced..with me overseeing everything of course..I would never leave 100% of my business to others and just *count my money* I would have to be involved in some way, but I don't mind outsourcing and checking the work.
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  • Profile picture of the author Brendan Vraibel
    I too am working on a better system for my business. I'm curious if anyone has any experience doing things the other way around. I am better at the back end stuff than I am a salesman. Does anybody outsource cold calling or sales in general? Do you pay purely on commission or do you give an hourly rate as well? Would love to dig deeper into this if anyone has any experience.
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  • Profile picture of the author BradleyC
    I've always said that this should be a business of partners, that a single person can't do it all him/herself.

    This business is broke down to two parts ...

    1) Sales & marketing
    2) Implementing the services and supporting clients

    Both of these areas are full time positions.

    You could find someone you can work with and create a partnership. And believe me, you'll grow a lot more successful business with two of you working together than by yourself.

    Or, you can outsource it.

    Either way, you want to do whatever you can to free yourself from having to do the services and support side so you can stay focused on sales and marketing.

    Bradley
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  • Profile picture of the author Chris Cho
    I personally like marketing so I have my project manager take care of all my clients except my seo clients. Here's an example of my convo with my project manager today.

    btw, i stopped all my marketing right now because we have too many projects running right now. So when things start to slow down, i'll start marketing again. I don't have a set balance for taking on clients and projects. At the end of the day, I'm my own boss. I work when I want and take on projects when I want. I hate feeling overwhelmed with too many things to do.

    I'm running a wso right now and my team has NO IDEA about it. it's kinda embarrassing to tell them that i'm selling a $9.95 product when I should be closing more clients. haha =X

    [2:59:26 PM] my skype id: got it. and what are we pricing for both the website?

    [3:00:07 PM] Project Manager: PROJECT1.com - Information and Portfolio Website
    Web Development Estimates based on standing site and current scope -
    $2500 to $3000 ($15.625 - $21.80 per hour)
    Web team consists of:
    1 Project Manager
    1 Web Designer
    1 Web Developer
    1 Quality Assurance Tester
    Estimated Timeline - 160 Hours (1 month)

    [3:00:30 PM] Project Manager: Advertising Site (no name of company) - Corporate Website
    Web Development Estimates based on current scope - $1500 to $2000 ($37.50 - $62.50 per hour)
    Web team consists of:
    1 Project Manager
    1 Web Designer
    1 Web Developer
    1 Quality Assurance Tester
    Estimated Timeline - 40 Hours (1 week)

    [3:01:14 PM] Project Manager: Until she sends me more on what needs to be done then I can work out a more accurate figure for both

    [3:03:55 PM] my skype id: got it. thanks for taking care of it. keep me posted =)

    [3:04:54 PM] Project Manager: have a meeting with ****** tomorrow, she still didn't go for the new design, we have another one ready for tomorrow..

    [3:05:43 PM] Project Manager:
    Also I have that small newsletter section that you wanted for *anotherclient’ssite.com

    [3:06:10 PM] Project Manager:
    We can put it up just need the credentials
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  • Profile picture of the author SiteSmarty
    Chris. Outsourcing adds another layer of head aces to your business. You can't get rich offering services. You need to develop a product. Cruise at what you're doing now and create a product in the mean time. Then wean off the services and concentrate on your product.

    If you want to live the life, selling a product on auto cruise is the best way.
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