How I Landed My First Clients w/ No Portfolio or Credibility (Anybody Can Do This)

by Neil M
23 replies
Hey Guys,

Lately I've been getting a lot of warriors writing in asking for help with
their offline business. I've noticed a ton of people are in the same boat as I was at one point, and just want some advice on how to get the ball rolling.

So I decided I'd share with you guys the method I used to jump start my client base, and then what I did from there to progress even further.

A little background...

I started offline marketing in the beginning of 2011 after a significant time not reaching my goals online (about a year and a half). I fell victim to the same things that so many other internet marketers do such as info overload, shiny object syndrome and general self doubt.

When I found out about offline marketing I knew that was the best route for me to take because I had always excelled at in person sales.

I started from scratcho, literally.

I had very little money, no clients, no portfolio...nada.

Here is What Happened...

After a couple months of trying various lead generation strategies and hearing everybody say how important referrals were, I decided it was time that I sat down and put some more thought into how exactly I could get my foot in the door with some potential referrals. Not the easiest thing to do when you have no clients or portfolio.

To tell you the truth, once I put my mind to it, a solution literally fell in my lap. A solution that went on to be responsible for my first four clients.

What happened was I got a virus on my computer so I called a computer repair guy to come out and fix it. I got his number from my neighbor (referral).

Long story short, we made friends. I told him I needed clients, and he referred me to one of his best clients, who then referred me to three others.

In one week I went from a clientless stress machine, to a mover and shaker with 4 good clients. It only took one good referral source to make that happen.

The Lesson...

Look for people who can send you business, instead of you chasing business down. Make everybody you know aware of what you do, something will pop loose.

Figure out people you know or people in your local area that work with lots of businesses. Find a way to get in good with them, usually by adding value and helping them somehow, then leverage their contacts.

Computer repair guys are a great source of leads. Specifically 1-3 man operations who would gladly enjoy a referral fee.

The best part is most of them are fairly keen on IM, just don't have the time or desire to do it. On top of that our services are very complimentary to theirs.

Who is better to refer a "web guy" then the "computer guy"?

Recommendations...

The way you can jump start this for yourself is to approach these people that are in your area, offer a nice referral fee for sending business your way. It works, trust me.

It's hard to say exactly what you can offer, but offer them more than what you would offer other people, so they feel like they are getting hooked up.

Another way to get in good with them, is to offer to help with their online marketing for free or discounted if they send you business.

On that note...

Referrals have accounted for nearly 90% of my business to date. Every client is a stepping stone to the next one. Once you have built a solid relationship with a client, ASK for referrals. If they like you, and you do great work, they will gladly refer you.

Final Thoughts...

If you don't have a portfolio or any testimonials, get them. They are vital to the growth of your business. Approach it with a "by any means necessary" mentality.

If you have to do work for Free or at a loss to prove yourself and build a portfolio, do it.

Most importantly, take action!

I hope that this has been of some help to you all, I welcome any questions or comments!

Cheers,
Neil
#clients #credibility #landed #portfolio #w or
  • Profile picture of the author razza
    Thnks for the advice I am starting my own IM company
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  • Profile picture of the author keithavery
    Neil, that is a really good tip. I used to own a Retail Computer Store specializing in "Mobile Computing", burned out - got out of the Business for 10 years.
    This gives me a bunch of Ideas.
    Thanks
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    • Profile picture of the author Neil M
      Originally Posted by razza View Post

      Thnks for the advice I am starting my own IM company
      No problem, glad I can help.

      Originally Posted by keithavery View Post

      Neil, that is a really good tip. I used to own a Retail Computer Store specializing in "Mobile Computing", burned out - got out of the Business for 10 years.
      This gives me a bunch of Ideas.
      Thanks
      I'm not surprised you're burnt out on that, it's very tiring and difficult to scale (while maintaining quality) I imagine. I never met a computer repair guy that didn't seem burnt out.

      That must mean you have previous client base that you can market your new services to right?

      Or at a minimum you have quite the advantage over others since you built a client base in the past.

      Either way, thanks for chiming in Keith and glad I can get the wheels turning for you.

      Neil
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  • Profile picture of the author Lina T
    Originally Posted by Neil M View Post

    Computer repair guys are a great source of leads. Specifically 1-3 man operations who would gladly enjoy a referral fee.
    This is soooooo true, Neil ... A lot of these guys just don't like making Web sites or it is not their strong suit so they are just loving a reliable source to refer their clients to ... and a kick back is just icing on that cake ...

    I am glad you shared so much of your story - I think people will really benefit hearing a prospective from someone who has actually done it ...

    Lina
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    • Profile picture of the author timmiller99
      Thanks for the tip Neil, that's a great idea. I have some people in mind I can hit up already that do computer repair. Is there a particular service that you offer through those guys or how do you do that?
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  • Profile picture of the author aaronblevins
    Great post! There is an amazing power in referrals.
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    • Profile picture of the author Neil M
      Originally Posted by timmiller99 View Post

      Thanks for the tip Neil, that's a great idea. I have some people in mind I can hit up already that do computer repair. Is there a particular service that you offer through those guys or how do you do that?
      Tim I just commented on your other thread in regards to what services to sell real estate agents and it's pretty much the same here. I usually don't sell cookie cutter services but rather custom tailored solutions...

      ...but to answer your question, just plain ole web design was how I started, then I would branch off into traffic and lead generation. It all started with selling killer design though.

      That's one other tip I'll add about referrals, have killer design. It does the talking for you. Clients love to show off their websites to everybody (as long as they rock). And that's an easy way to get referrals.

      Originally Posted by aaronblevins View Post

      Great post! There is an amazing power in referrals.
      Yes there is
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      • Profile picture of the author maderemark
        Hey Neil,

        Thanks for taking the time to start this thread. I'm following it for more insights.

        Mark
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        • Profile picture of the author mepops100
          Hey Neil:

          Thanks for sharing your story on how you got started. That really helps people looking to get a start into the offline internet marketing consulting business. I obtained a client through a simple Craigslist ad. I'd actually forgotten about the ad. The ad offered the business owner a free 30 second video if they called and shared some of their marketing challenges. They didn't have to sign up with me to get the video. The only thing I asked is for them to allow me a few minutes to consult with them. I signed him up and shortly after I delivered results. He put me in touch with three other service companies. I expect a lot more business to come from these clients.
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          • Profile picture of the author mtnbiker50
            Originally Posted by mepops100 View Post

            Hey Neil:

            Thanks for sharing your story on how you got started. That really helps people looking to get a start into the offline internet marketing consulting business. I obtained a client through a simple Craigslist ad. I'd actually forgotten about the ad. The ad offered the business owner a free 30 second video if they called and shared some of their marketing challenges. They didn't have to sign up with me to get the video. The only thing I asked is for them to allow me a few minutes to consult with them. I signed him up and shortly after I delivered results. He put me in touch with three other service companies. I expect a lot more business to come from these clients.
            What a great idea! What was the 30 sec video about? Will have to put this in action.
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            • Profile picture of the author mepops100
              Thanks for asking guy's. I actually created a couple of videos. The first one I created a power point presentation then saved each slide as a JPEG file. Then uploaded those into Windows Live Video Maker. Saved it then loaded it to a YouTube Channel I made and named related to the customers services. The second video I used Animoto where I mixed text with graphics I made related to the prospects services. Then used the export video feature to upload to YouTube. I got the videos to show up on the first page of Google (under everything) with search results in excess of 3M. If you do a search under YouTube for "mepops100" you'll find a couple of videos I made. I had more but I've deleted them over time. If you need help making a video let me know.
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              • Profile picture of the author Neil M
                Originally Posted by mepops100 View Post

                Thanks for asking guy's. I actually created a couple of videos. The first one I created a power point presentation then saved each slide as a JPEG file. Then uploaded those into Windows Live Video Maker. Saved it then loaded it to a YouTube Channel I made and named related to the customers services. The second video I used Animoto where I mixed text with graphics I made related to the prospects services. Then used the export video feature to upload to YouTube. I got the videos to show up on the first page of Google (under everything) with search results in excess of 3M. If you do a search under YouTube for "mepops100" you'll find a couple of videos I made. I had more but I've deleted them over time. If you need help making a video let me know.
                Thanks for breaking that down. It's definitely something that anybody can do to get going...
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                • Profile picture of the author Neil M
                  Originally Posted by Bizdeal View Post

                  Neil, Great tip. Thanks for sharing it.

                  I have to admit I had been ignoring computer repair businesses because, like many others, I was under the impression they all had great websites. I just did a quick check of the local companies on Google and only looked at the first page. Most of the sites are not that great!

                  Let's see if any are interested in partnering.
                  I will share a funny story. I actually shared this method in my very first WSO last year. Two days later I had a buyer add me on skype and tell me that the day after he bought my it he went to a networking event, ran into a computer guy that has a huge client base and was all about the 15% fee I recommended.

                  By the way, I mentioned it in the main post but think about the long term value of these clients, don't be afraid to give a decent fee to get them into your funnel. Computer guys have seen us come and go, you have to do something to seperate yourself, marketing 101 really.

                  Originally Posted by jonnnyd23 View Post

                  Great story Neil, It's funny I came across this post. I just posted an ad on Craigslist offering to set up websites for free using the WP platform. I will also show them the basic operation of how to maintain it and add content. It's all about the up sell.

                  No hosting? that's a sale.....no domain? that's a sale.... need seo? that's a sale....need a logo? that's a sale.....Need content? that's a sale, anyway you get the idea.
                  Thanks?

                  Originally Posted by RobbieT View Post

                  Thanks for sharing Neil.

                  Referrals are the "gold" standard because you are not going in cold.

                  The other good thing with referrals is if you show the client your services and get a knock back you can still win by asking them (face to face) "do you have any business friends who you think could increase their sales income by using my services"

                  That does 2 things. The person that you are talking to may well have a rethink on their refusal of your services and change their mind and you just may get 1 or 2 more referrals to follow up.

                  Take good care of those that you love.

                  Robbie T
                  I like that, I'm all about closes or post closes like that. It's all about positioning, I stress that all the time. Don't be afraid to walk away, that stuff really works.

                  Cheers,
                  Neil
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          • Profile picture of the author Neil M
            Originally Posted by mepops100 View Post

            Hey Neil:

            Thanks for sharing your story on how you got started. That really helps people looking to get a start into the offline internet marketing consulting business. I obtained a client through a simple Craigslist ad. I'd actually forgotten about the ad. The ad offered the business owner a free 30 second video if they called and shared some of their marketing challenges. They didn't have to sign up with me to get the video. The only thing I asked is for them to allow me a few minutes to consult with them. I signed him up and shortly after I delivered results. He put me in touch with three other service companies. I expect a lot more business to come from these clients.
            That's awesome! Thanks for sharing your story. I've heard of people using stuff like free videos but never tried it. I'll have to give it a shot...what kind of video is it? Just generic templates style?
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            • Profile picture of the author PeckhamPirate
              Similar story Neil,
              I called in to a local graphics company for some new business cards.
              Just my luck the boss was in the office, he saw my card design (looks like a Google search result) and we got chatting.

              I fixed up his Google Places listing while I was there, and gave him a few cards a week later when I popped in to collect them.

              Long one short, he is one of the best contacts I've ever made and has sent me so much business that I put him on 10%.
              He's turned into a 1 man sales force and I'm picking up at least one or two clients a week just from that one chance meeting.

              But hey, you make your own luck and it begins with taking action.

              There's a real lesson to be learned here my fellow warriors, and that's that you won't make a penny sitting in your pants, flicking between this page and pictures of scantily clad ladies.

              At some point you'll need to take a shower and step out into the big bad world.
              The good news is that once you do you can expect things to change.
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              • Profile picture of the author Jason Kanigan
                Originally Posted by PeckhamPirate View Post

                But hey, you make your own luck and it begins with taking action.

                There's a real lesson to be learned here my fellow warriors, and that's that you won't make a penny sitting in your pants, flicking between this page and pictures of scantily clad ladies.

                At some point you'll need to take a shower and step out into the big bad world.
                The good news is that once you do you can expect things to change.
                This made me laugh, but it's true.

                You won't make any money unless you grit your teeth and get out into the real world...and talk to people.

                Yes, it's outside of your comfort zone. And just food for thought: how has your comfort zone helped you get along so far? Has it served you well?
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  • Profile picture of the author Bizdeal
    Neil, Great tip. Thanks for sharing it.

    I have to admit I had been ignoring computer repair businesses because, like many others, I was under the impression they all had great websites. I just did a quick check of the local companies on Google and only looked at the first page. Most of the sites are not that great!

    Let's see if any are interested in partnering.
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  • Profile picture of the author jonnnyd23
    Great story Neil, It's funny I came across this post. I just posted an ad on Craigslist offering to set up websites for free using the WP platform. I will also show them the basic operation of how to maintain it and add content. It's all about the up sell.

    No hosting? that's a sale.....no domain? that's a sale.... need seo? that's a sale....need a logo? that's a sale.....Need content? that's a sale, anyway you get the idea.
    Signature
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  • Profile picture of the author RobbieT
    Thanks for sharing Neil.

    Referrals are the "gold" standard because you are not going in cold.

    The other good thing with referrals is if you show the client your services and get a knock back you can still win by asking them (face to face) "do you have any business friends who you think could increase their sales income by using my services"

    That does 2 things. The person that you are talking to may well have a rethink on their refusal of your services and change their mind and you just may get 1 or 2 more referrals to follow up.

    Take good care of those that you love.

    Robbie T
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  • Profile picture of the author seogoa
    @Neil M, that's really great. Referrals are absolutely powerful stuff Thanks for sharing it in so detail.
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  • Profile picture of the author sash024
    Thnks for the advice I am starting my own IM company
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    • Profile picture of the author Neil M
      Originally Posted by seogoa View Post

      @Neil M, that's really great. Referrals are absolutely powerful stuff Thanks for sharing it in so detail.
      Originally Posted by sash024 View Post

      Thnks for the advice I am starting my own IM company
      Thanks Guys!
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