Best way to take payment?

by ShaunQ
44 replies
Hi everyone,

All the great advice floating around here has inspired me to start taking action! I have created my website and built a list and I'm just about ready to start cold calling.

I was just wondering what the best way to take a payment over the phone is? I was looking at google payment or paypal for on my website, but I'm not sure if this would work for over the phone?

Ideally I'd like a service with no set up fee, plus with a way of easily setting up a recurring monthly payment. I'm also based in the UK, which rules out one or two merchants.

Thanks for your help
#payment
  • Profile picture of the author bob ross
    Paypal is trusted by so many people you'd be silly not to offer it if you're trying to take payments over the phone.
    {{ DiscussionBoard.errors[6611515].message }}
  • Profile picture of the author somacorellc
    Can you enter their CC number into an invoice via paypal? I honestly don't know.

    I use authorize.net + freshbooks.com which includes a virtual terminal (on the authorize.net side) that you can enter CC info into if you're sitting in front of the computer.

    I also use http://squareup.com for taking credit cards either directly with the swipey thing or entering manually over the phone (into my phone). If you're taking the CC over the phone be sure to not hang up until you have all the info and you've processed the transaction. It's such a PITA to have to call someone back and be like "hey I need your zip code."
    {{ DiscussionBoard.errors[6611563].message }}
  • Profile picture of the author michaelplies
    anyone using freshbooks? seems to be very practical. I'm thinking signing up for a trial with them
    {{ DiscussionBoard.errors[6611636].message }}
  • Profile picture of the author abelamorales
    I am just now moving to freshbooks over from harvest. You cannot automate recurring billing without the customer initiating the payment. I offer hosting and SEO so I want to make sure my client does not have to initiate service and their service is not disrupted.

    Somacorelc suggested Freshbooks to me and authorize.net, best decision I could have made.
    {{ DiscussionBoard.errors[6612019].message }}
  • Profile picture of the author TimGreen1
    PayPal is really the only proper way, trusted and known by everyone. No point getting another one that might offer free transactions or something like that just go with PayPal, can't go wrong with them.
    {{ DiscussionBoard.errors[6612258].message }}
  • Profile picture of the author iAmNameLess
    I process and print my own checks. It's quick, painless, and customers have no problem with it. I invoice them through wave accounting, and they pay through one of my websites or I just run it over the phone.
    {{ DiscussionBoard.errors[6612313].message }}
  • Profile picture of the author henry Argueta
    avoid paypal, square and such. try to get a merchant account with maybe authorize.net or merchant one. paysimple.com.
    although is you sell SEO is considered a high risk account so you will not get accepted.
    {{ DiscussionBoard.errors[6613264].message }}
  • As of my knowledge and experience Paypal is the best way. Still i am using paypal only. It is really trusted service..
    {{ DiscussionBoard.errors[6616637].message }}
  • Profile picture of the author danoercwd
    I usually use paypal, Paypal is the most secure payment method .. if something bad happened you can't take back the payment that you sent via paypal.
    {{ DiscussionBoard.errors[6623705].message }}
  • PayPal is better for direct payments, from clients and what not. From customers paying through ecommerce a merchant account is better. Your conversions WILL increase.
    {{ DiscussionBoard.errors[6634040].message }}
  • Profile picture of the author MariamN
    My vote is for PayPal too, is a huge company and most online buyers use it. Just give it a try and you will see that you will receive very less e-mails asking for an alternative way of paying.
    {{ DiscussionBoard.errors[6635823].message }}
  • Profile picture of the author kcom
    As a Canadian, E transfer is the best option. I have a paypal acct but for me to get my money it takes a week. With E transfer the payor sends me an email and I direct the money through a link and it takes 30 seconds for money to go into my acct.
    {{ DiscussionBoard.errors[6691333].message }}
  • Profile picture of the author aawebdev
    you can use paypal for your online payment option. its fast, reliable & secure.
    {{ DiscussionBoard.errors[6695345].message }}
    • Profile picture of the author Wyteria Jacobo
      Paypal is a good start. I've used it to accept payments from my ad specialties clients and it works great. However, I have heard horror stories about PayPal, too, where they've frozen accounts. Eventually, I intend to get a real merchant account or at least do what IamNameless does and print my own checks.
      {{ DiscussionBoard.errors[6695480].message }}
  • Profile picture of the author nobita436
    PayPal must be the best choice .
    It is trusted and most widely used.

    Just believe on it,because it is trusted ,don't try to take risk with new one.
    {{ DiscussionBoard.errors[6695971].message }}
  • Profile picture of the author tmoby
    I've always wanted to use Dwollo because they only take 25 cents per transaction. Imagine how much money you'd save! Too bad it's only in the states..
    {{ DiscussionBoard.errors[6696017].message }}
  • Profile picture of the author davidwilson85
    I think paypal is best option and i always prefer fisrt but you can also try Moneybookers.
    {{ DiscussionBoard.errors[6696704].message }}
  • Profile picture of the author Huyzy
    PayPal does allow you to take credit cards over the phone, but you have to apply for a merchant account,
    Signature
    [WSO Critic Review]
    {{ DiscussionBoard.errors[6696754].message }}
  • Profile picture of the author Rob28x
    I use Paypal, and have PayPal Here which allows me to take credit cards in person with my phone or take credit cards over the phone. I can also process checks through it. Works great.
    {{ DiscussionBoard.errors[6698410].message }}
  • Profile picture of the author batkimi
    I think most of people use Paypal, so you can trust this way of making the payments
    {{ DiscussionBoard.errors[6708588].message }}
  • Profile picture of the author Jon Martin
    For the record: PayPal charges a fee of $35.00 / month to those of which want to accept credit card payments via phone conversation. This is an affordable rate to most but I just wanted to clarify!

    Like the user above stated, if you are CANADIAN I beg you to look into Interac Online eTransfer -- it's an outstanding service and works for any client with an e-mail address and online banking.
    Signature
    "Be the hero of your own movie."
    {{ DiscussionBoard.errors[6708763].message }}
    • Profile picture of the author Rob28x
      Originally Posted by Alanis Morissette View Post

      For the record: PayPal charges a fee of $35.00 / month to those of which want to accept credit card payments via phone conversation. This is an affordable rate to most but I just wanted to clarify!
      If you use their new PayPal Here application and run them through your smart phone or tablet (You don't need to swipe the card, you can manually punch in the numbers) they do not charge you $35 a month. Paypal Here is a free download from either Google Play or the itunes store. I have done it myself several times with customers without a problem. When you get to the point of having to sign, I just put "Phone In". Hope that helps.
      {{ DiscussionBoard.errors[6716531].message }}
    • Profile picture of the author Rob28x
      Sorry double post.
      {{ DiscussionBoard.errors[6716691].message }}
  • Profile picture of the author Justin B
    You should try using kashflow.com

    They're incredible. They can take recurring payments, one off payments through direct debit for 1% or a maximum of £2 per transaction and it manages your invoicing and accounts all in one place.

    Highly recommended.
    {{ DiscussionBoard.errors[6711951].message }}
  • Profile picture of the author rockong
    I say start off with Paypal as you're starting out.

    If you're in America, check out Dwolla. It's cheaper but it'll require the other user to have a Dwolla account and they'll have to connect their bank acct.
    Signature

    Are you a SEO company? Make extra money by becoming a white label backlink audits and removals service reseller.

    {{ DiscussionBoard.errors[6712060].message }}
  • Profile picture of the author Sander Zaydman
    Paypal and get the CC on the Phone if possible
    Signature

    Now sure how much to charge for your local marketing services?
    Add me on Facebook and I'll give you access to my Local Marketing Consultant Group....

    www.facebook.com/sander.zaydman

    {{ DiscussionBoard.errors[6716763].message }}
  • Profile picture of the author Rob28x
    Forgot to add, with either Square or PayPal Here, you can record receiving cash and e-mail them a receipt for it for no cost.
    {{ DiscussionBoard.errors[6730768].message }}
  • Profile picture of the author bulletproof01
    PayPal is safe and very trusted
    {{ DiscussionBoard.errors[6730887].message }}
    • Profile picture of the author kenny10
      Paypal is the best and very well trusted
      Signature

      {{ DiscussionBoard.errors[6732884].message }}
  • Profile picture of the author itzpaul
    I was going to use Freshbooks + PayPal Pro but realized for recurring payments it is also extra. Freshbooks around $20/mo, PayPal Pro $30/mo and recurring payments $30/mo Paypal pro comes with virtual terminal as well.

    But I decided, $80/month for a merchant account is way to expensive and for that price, I can get an actual merchant account.

    I am going the WHMCS and CDGCommerce/Quantum Gateway and it's only costing me $5/mo for WHMCS and $10/mo for CDGCommerce and I can take virtual payments and manage all clients through WHMCS. Customers will have a client login for billing within the website as well. I feel this is a much better setup than Freshbooks/PayPal Pro.

    $60/mo for PayPal Pro and recurring is definitely not worth it. Luckily, my application form had an error when I signed up today.

    I will still however, accept paypal payments from paypal users.
    {{ DiscussionBoard.errors[6790385].message }}
  • {{ DiscussionBoard.errors[6790712].message }}
  • Profile picture of the author watsonovedades
    What do you guys mean by "taking payments over the phone"?
    Signature
    Whatever your mind can conceive and BELIEVE you can achieve
    Follow me on Twitter - @DineroConPc
    I talk about Affiliate Marketing Methods
    {{ DiscussionBoard.errors[6791886].message }}
    • Profile picture of the author DesmondTan
      Originally Posted by watsonovedades View Post

      What do you guys mean by "taking payments over the phone"?
      It means asking for the credit card details over the phone and having a virtual terminal to process it.
      {{ DiscussionBoard.errors[6792390].message }}
  • Profile picture of the author DesmondTan
    Originally Posted by dennis797 View Post

    Hi everyone,

    All the great advice floating around here has inspired me to start taking action! I have created my website and built a list and I'm just about ready to start cold calling.

    I was just wondering what the best way to take a payment over the phone is? I was looking at google payment or paypal for on my website, but I'm not sure if this would work for over the phone?

    Ideally I'd like a service with no set up fee, plus with a way of easily setting up a recurring monthly payment. I'm also based in the UK, which rules out one or two merchants.

    Thanks for your help
    you could try getting a merchant account that allows recurring billing. however it depends on the nature of your business. if you are doing SEO , it is considered high risk and most likely will not be approved
    {{ DiscussionBoard.errors[6792387].message }}
  • Profile picture of the author Karen Barr
    I can tell you right now that any business owner in the UK is going to be very reluctant to give out their credit card details on the phone, to a cold caller. Unless you have a well-known and trusted website brand behind you, it's just not going to happen.

    Go and see your bank and ask about opening a small business account so you can accept cheques in your business name as well as your personal name. I'm with LTSB and it's free for the first year.

    I would say about 65% of my payments are taken in cash, the remainder split between cheque and direct bank transfer. In 12 months of doing business locally I have not had ONE person who wanted to pay by Paypal.
    {{ DiscussionBoard.errors[6792432].message }}
  • Profile picture of the author kazim
    I usually take my payment from paypal. I think paypal give good service as a bank.
    {{ DiscussionBoard.errors[6794380].message }}
  • Profile picture of the author watsonovedades
    can i take recurring payments from clients with a paypal button?
    what if they dont have a paypal account?
    any advice?
    Signature
    Whatever your mind can conceive and BELIEVE you can achieve
    Follow me on Twitter - @DineroConPc
    I talk about Affiliate Marketing Methods
    {{ DiscussionBoard.errors[6795459].message }}
  • Profile picture of the author watsonovedades
    I do have a paypal account
    i mean if my offline clients dont have one
    paypal can still take recurring payments from them?
    Signature
    Whatever your mind can conceive and BELIEVE you can achieve
    Follow me on Twitter - @DineroConPc
    I talk about Affiliate Marketing Methods
    {{ DiscussionBoard.errors[6796917].message }}
  • Profile picture of the author sandra88
    don t be so sure aobut it. for one i don t trust this. sorry., sandra
    {{ DiscussionBoard.errors[6834915].message }}
  • Profile picture of the author sadneck
    Hi dennis,
    Not sure if you can use these guys or not, but we recommend beanstream or 2co. Stay away from paypal if possible. If you sell too many items, paypal will lock your account and hold it for 6 months.

    Who would have thought they only wanted small businesses eh? We learned the hard way...

    Andrew

    Originally Posted by dennis797 View Post

    Hi everyone,

    All the great advice floating around here has inspired me to start taking action! I have created my website and built a list and I'm just about ready to start cold calling.

    I was just wondering what the best way to take a payment over the phone is? I was looking at google payment or paypal for on my website, but I'm not sure if this would work for over the phone?

    Ideally I'd like a service with no set up fee, plus with a way of easily setting up a recurring monthly payment. I'm also based in the UK, which rules out one or two merchants.

    Thanks for your help
    Signature
    THE BITCOIN BOSS WSO PACKAGE
    Special Launch Price!
    {{ DiscussionBoard.errors[6853544].message }}

Trending Topics