People Are Crazy

12 years ago

$3,997 for all that?

He should be kissing your *ss for that price.

Like some one said the other day. You cant fix stupid.

Want to get even with him ? give me his phone number.

Ill triple the price and make him beg for it.

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shane_k 12 years ago

Originally Posted by kenmichaels

give me his phone number.

Ill triple the price and make him beg for it.

@Adrian check this out.

This is something that is so key. I bet you that Ken could do this to. Why?

Because Ken wouldn't focus on price, he would probably ask questions, gather information and find out what this guys hot buttons are and what he really wants, and then he would paint a nice big picture of the results that he can deliver for this guy that would make this guys dreams come true.

And the guy wouldn't be worried about the price in that situation because he sees that he will be getting what he wants, and somewhere deep down in that little brain of his he feels that getting what he truly wants is worth way, way more than what he is being charged for it. So in his head it is a no-brainer of a deal.

That's what you want to do, get them off of the price, and focused on what they will get, and sell them on the idea that the value of what they will get is way more than what they are giving you in cash.
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TakenAction

12 years ago

wow man thats a great price...his loss

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TheContentAuthority

12 years ago

HAdrian1239,

That is truly insane!

Well, it is better that he balked at the price now, rather than later when he was still going to have to pay you.

What kind of ROI was he thinking he would get from the site? I mean, seriously, if you showed him how this pays for itself over time, then why was he having an issues? Wow!

Well, keep at it and good luck!

Shawn

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newbizideas312

12 years ago

Seems like another life of a warrior.

Just focus on the one's that like you, and understand what you offer. No point in focusing on ones that don't understand it.

The only way this was a waste is if you didn't learn anything.

1. Some people really do suck.
2. Maybe you could have built up more value, to justify the price. People need to be educated properly. If he understood it as an investment as opposed to an expense it could have went another direction.

I get pissed of to, but I just move on, and try to see how I can improve. NEXT!

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cash89

12 years ago

It is a great price, but have you ever considered that maybe the way you are presenting the price may be an issue. Sometimes it can be all in the wording. Infomercials trick cheap *******s all the time by throwing in a lil psychology.

Im not saying this would have worked on the particular client but heres a few things to consider:
-Change up the wording. Put things into perspective. Research this marketing term "contrast principle"
-Look at you pricing structure, maybe break it up into payments $799 over 5 months may be easier for your clients to swallow, just make sure you have a contract or break the project up into phases and bill for each phase

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HAdrian1239

12 years ago

Originally Posted by kenmichaels

$3,997 for all that?

He should be kissing your *ss for that price.

Like some one said the other day. You cant fix stupid.

Want to get even with him ? give me his phone number.

Ill triple the price and make him beg for it.

I actually can do just that, this is a potential client in the Daytona/ Ormond area...

I wouldn't work with him now anyway even if you wanted to just because you turned into such a wonderful girl but...

The funny thing is before we even started this I asked him what his budget was in an attempt to qualify him out and he told me not to worry about it... and I told him that I wasn't the cheapest by far but I certainly was the best..

I also asked if he'd ever seen any examples of what he was talking about that he liked.. and if so, if he could show them to me..
and he got all upset like I was asking him to build the Coliseum..
ROFL

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kenmichaels

12 years ago

Originally Posted by HAdrian1239

I actually can do just that, this is a potential client in the Daytona/ Ormond area...

Sniffing around my back yard eh ????

Volusia, and orlando is currently being BOMBED
by television, radio and postcard advertisements
for web stuff.

You can look at it as hard to get your foot in the door

Or....

Damn everyone is being pre-sold.. then jump right in and grab your share.

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socialbacklink

12 years ago

Originally Posted by kenmichaels

Sniffing around my back yard eh ????

Volusia, and orlando is currently being BOMBED
by television, radio and postcard advertisements
for web stuff.

You can look at it as hard to get your foot in the door

Or....

Damn everyone is being pre-sold.. then jump right in and grab your share.

You guys are in my neck of the woods. I'm in New Smyrna Beach. Funny thing though is that I only have 1 local client. Most of mine are Dallas, Chicago, LA, Atlanta, etc. I quoted $10k on a huge jewelry site the other day. Never heard back. Figures. They will get taken a couple of times then realize they should have just paid me to do it right the first time.

I'm with you by the way Ken. They are just pre-selling it for us. All I have to do is show a little value and it's all good.

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EPattaya 12 years ago

I hire a lot of people in the IT industry and when a programmer or designer asks me what my budget is, I automatically stop talking to them, this question tells me that the person on the other end only wants to extract as much money from me as they can for the job and are not prepared to quote what the job is really worth.

Seriously I hate this question. Being a professional programmer or designer you are aware of your qualifications, your hourly rate and how long it will take to finish the job so why not just send a quote like any other professional?
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HAdrian1239

12 years ago

this conversation took place via email entirely, and he already knew exactly what she wanted I was just giving him a price... though I did explain exactly what is included and how would help him... I wrote an incredibly long email talking to him about each component.

The problem is, he I guess had spoken to some other providers who quoted him a lot lower... and I refuse a compete on price.. especially something like this that would be incredibly time consuming and take advantage of my sweet marketing background...

I truly wish in the best the victim correctly he has the potential to make a lot of money... but he was looking for a sweetheart deal I guess .. he is a physician's assistant specializing in certain types of cosmetic procedures and gets paid handsomely for his time... but I don't think that he values anyone else's... so we wouldnt have gotten along anyway.

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jimbo13

12 years ago

You wont like this but it is 100% your fault.

I was going to say it was your presentation failing to build value but you never actually did one.

A very old but fundamental sales formula is AIDA.

A is attention. As in completely undivided.

You would not have had this from the off.

You should have been straight on the phone the moment you received an e-mail.

Put your details into a Car Insurance quote comparison site for example and your phone starts to ring immediately because they know you are thinking of car insurance at that exact moment and you are on your computer therefore you are 95% likely to be next to the phone.

They have your undivided attention.

Do similar.

That does not mean that you would have got him but hand on heart you cannot say that you would not have.

And if you cannot say hand on heart that no one could have got him at that price then that means you could have done better.

You always have to ask this question. Could I have done better?

Good luck moving forward. Be a professional.

Dan

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mojo1

12 years ago

Originally Posted by jimbo13

You should have been straight on the phone the moment you received an e-mail.

Put your details into a Car Insurance quote comparison site for example and your phone starts to ring immediately because they know you are thinking of car insurance at that exact moment and you are on your computer therefore you are 95% likely to be next to the phone.

They have your undivided attention.

Do similar.

Dan

Dan you couldn't be more right in this instance with respect to getting on the phone immediately.

I learned this first hand from Godaddy 3 wks ago while I was still on the site after having just placed an order for a new domain. I couldn't believe these guys, a mcgruff sounding lady actually, raked me over the coals literally.

I mean I'd just gotten my order confirmation and then bam. The call came in with the telemarketer asking in a very direct tone the following questions:

1. Did I find the order process ok.
2. What will I be using the domain for business or personal
3. How long had I been thinking about my business
4. What line of business am I in
5. Will I need a website
6. Do I have hosting

I was very surprised to see that Godaddy has become this serious about customer follow up but I guess I really shouldn't be because it is good business to strike while the iron is hot.

However, I can relate to your situation Adrian and don't blame you one bit for feeling this way about this person. We do have a right to work with those we truly want to work with regardless of what anyone else believes.

Quality of life does count for something and not every dollar is a good one.

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kenmichaels

12 years ago

Originally Posted by mojo1

Dan you couldn't be more right in this instance with respect to getting on the phone immediately.

I learned this first hand from Godaddy 3 wks ago while I was still on the site after having just placed an order for a new domain. I couldn't believe these guys, a mcgruff sounding lady actually, raked me over the coals literally.

I mean I'd just gotten my order confirmation and then bam. The call came in with the telemarketer asking in a very direct tone the following questions:

1. Did I find the order process ok.
2. What will I be using the domain for business or personal
3. How long had I been thinking about my business
4. What line of business am I in
5. Will I need a website
6. Do I have hosting

I was very surprised to see that Godaddy has become this serious about customer follow up but I guess I really shouldn't be because it is good business to strike while the iron is hot.

However, I can relate to your situation Adrian and don't blame you one bit for feeling this way about this person. We do have a right to work with those we truly want to work with regardless of what anyone else believes.

Quality of life does count for something and not every dollar is a good one.

That is not a follow up. You PAYED ( them <<< HINT ) to become a lead.

old school. very, very old school.

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HAdrian1239

12 years ago

Originally Posted by kenmichaels

Quote:

Originally Posted by HAdrian1239

I actually can do just that, this is a potential client in the Daytona/ Ormond area...

Sniffing around my back yard eh ????

Volusia, and orlando is currently being BOMBED
by television, radio and postcard advertisements
for web stuff.

You can look at it as hard to get your foot in the door

Or....

Damn everyone is being pre-sold.. then jump right in and grab your share.

haha remember I told you that I grew up in that area when we were talking before... I'm in LA now, but this is actually friend of a friend still in town... now that you said that though, I might have to come up with a list and..uh...go to town..

When I was local though I had a really hard time with the price issue even when I was charging less, and I just figured..
it was because of where I was and the demographics..

That's wrong, obviously but you know...LOL

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untappedrep

12 years ago

Some people just do not understand the value of these services. Or the time and work that goes into designing a website and marketing solution. The best thing to do with clients like this is to tell them to hit the road. They can go pay some guy on oDesk $300 to do it and they will never see ROI from it..

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Jason Kanigan

12 years ago

Yeah that can be a tough pill to swallow.

Somewhere in your process the value equation got derailed.

http://www.warriorforum.com/offline-...ml#post6298956

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digichik

12 years ago

Count yourself fortunate, that it ended before it started. Another nightmare client avoided.

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Rearden

12 years ago

Some people that say "money at a problem" are full of shit.

I want FIRM numbers; not some wishy-washy no worries response.

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mojo1

12 years ago

You're right on the money and believe me I'm aware of the fact that I'm a lead who've not only raised my hand but paid for one of their most inexpensive services. However, I've been a customer of theirs since 2002 and they've never called before.

Just thought it was interesting to see them finally working their vast database in as close to real time as it gets that's all.

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mojo1

12 years ago

Come to think of it, I do recall seeing a small question prior to the check out asking if I would give them permission to call, or email information.

Not sure how long they've had this in place and not sure if the box is checked by default of if I was just in a pretty good mood and checked the box authorizing permission.

Either way, it's always good to see another business funnel in action.

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kenmichaels

12 years ago

Originally Posted by mojo1

Come to think of it, I do recall seeing a small question prior to the check out asking if I would give them permission to call, or email information.

Not sure how long they've had this in place and not sure if the box is checked by default of if I was just in a pretty good mood and checked the box authorizing permission.

Either way, it's always good to see another business funnel in action.

either way it goes, it sure as heck was one heck of a good lesson ... eh ?

Paying to become a lead ... is just about as good as it gets in the sales world.

( obviously, i am speaking on the behalf of the seller)

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shane_k

12 years ago

Well, you can blame him and make rationalizations about about how "he was just looking for a sweetheart deal" and "how he doesn't value anyone else's time."

But sure seems clearly to me that you did a poor job of selling.

What did you do to build value?

What kind of questions did you ask him?

What did he want for his business? What were his goals? What were his hot buttons?

Were you able to find out what the long term value of his customers were?

I wonder did you just assume that because he was a family friend that you could just put in minimum effort on the sales front?

And you say, "he never saw the value in his own products and what I could do for him."

Well the reason he didn't is because you didn't build any value. That's your job as the one selling him the services.

and as much as many warriors on this forum don't want to admit it, they are doing sales. Yes they are building a business, but you still have to sell.

So instead of just rationalizing and blaming him, see if you can actually learn from this, and figure out what skills you need to improve on, or what steps you need to implement that you missed out on.

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