Be Unique and Succeed!

by Cay78
11 replies
This may be obvious to most of you, but I am writing this to the people that might not be as tuned in.

I do a lot with direct mail and I recently sent out some mailers as a test. I got some call backs and I closed one for $299 and I have another one pending. That is not the point of this post.

I targeted a niche that offliners give a lot of attention to. The lady I sold the website to was very nice, so we started chatting and I flat out asked her, what it was that compelled her to call me back and inquire about my services. (She told me she constantly gets emails/calls/walk-ins and some direct mail on a regular basis)

She basically said that my direct mail piece was something that she hadn't seen before. She liked the fact that it was personalized. She could tell that I put some time into and that it wasn't some generic bulk mailer.

I used information/pictures from their website, found her name and made it as non-spammy as I possibly could.

Yes, it takes more time to complete each mailer, but I am a firm believer that it is well worth it in the end.

If you really want to increase conversions, give the prospect a call and just double check and see if they received. Don't over think it.

I use Manta to find the owners name, usually you can find it there 90% of the time and if not you can use the BBB website or call up and simply ask who the owner is.

Call usually goes like this:

Me: Yes, hi I am looking for Bob, is he in today?

(if they ask what it is about, all I usually saw is that I sent him something in the mail and I want to just make sure he received it. This usually gets you through)

Bob: This is Bob, how can I help you?

Me: Bob, this is Ryan with ABC Marketing and I had sent you a letter in the mail a couple days ago and I just want to see if you received and also if you got a chance to look it over?

Obviously the conversation can go in many different directions from here.

I try and ask them questions, get them talking!

Conclusion: Try and be creative! I know it sounds simple, but I believe it is necessary in this day in age when there are more offline consulting business out there. Think outside the box. Don't be afraid to be different.

This doesn't just have to apply to direct mail. Try new things for email marketing and cold calling, etc.

Simple concept....yes obvious to many, but not all.

Best of luck!!
#succeed #unique
  • Profile picture of the author Michael Ten
    Yeah! For real! Creativity is so important and useful!
    {{ DiscussionBoard.errors[7259811].message }}
    • Profile picture of the author Cay78
      Originally Posted by Michael Ten View Post

      Yeah! For real! Creativity is so important and useful!
      I just think sometimes it gets overlooked
      Signature

      There are 2 types of people in this world....those who get it and those who don't. The ones that get it know exactly what we are talking about. The ones who don't are left scratching their heads.

      {{ DiscussionBoard.errors[7261713].message }}
  • Profile picture of the author Dong Lee
    Creativity is one of the most important things if you won't to be succeed.
    {{ DiscussionBoard.errors[7261722].message }}
    • Profile picture of the author jimzimm
      I think one of the biggest tips or suggestions that you gave is to get them talking. If you can ask open ended questions allowing your prospect to open up, it is amazing how much information they are willing to give you.

      I also like your idea of a customized direct mail piece, but it seems awfully time consuming and costly. How much do you budget to this, and how many do you send out?
      Signature

      {{ DiscussionBoard.errors[7261859].message }}
      • Profile picture of the author Cay78
        Originally Posted by jimzimm View Post

        I think one of the biggest tips or suggestions that you gave is to get them talking. If you can ask open ended questions allowing your prospect to open up, it is amazing how much information they are willing to give you.

        I also like your idea of a customized direct mail piece, but it seems awfully time consuming and costly. How much do you budget to this, and how many do you send out?
        If you are a Packer fan, then I don't know if I want to answer that! JK, I was born and raised in MN.

        When it comes to direct mail, there are so many options. If you want to save money you can just buy regular No. 10 envelopes, hand write the address, use a regular stamp and DO NOT put a return to address.

        I just purchased and received 100 "Rush Priority Express" envelops. They are 6 x 9 in size and the run $99 for 100 count + shipping, so it isn't cheap. However, this will def increase your open rate.

        So in this case if you break it down, each mailer is about $1.15 + 65 cents to mail, giving you a total of $1.80 per mail. IMHO, that isn't that bad if you gain a client that will pay you $300 for a mobile website or $800-$900 for Google Plus Local set up/optimization. Not to mention the possible life time value of the customer.

        Now, you can just use a No. 10 envelope (very cheap) and ship it standard mail for 45 cents. Very cost effective.

        In terms of time consuming, it really isn't. Plus, I actually enjoy it!

        Once you get it down, it takes no time at all. I make it point to do 3-5 mailers a day, giving me 15-25 per week, usually send them on a Monday/Tuesday and then do follow up calls on Friday.

        This of course in addition to other marketing.

        Direct Mail should be a part of your marketing. Doesn't have to be you primary focus, but def a part of it.

        Hope that answered your question.

        PS-To increase the "personal" feel I always take a screen shot of their website header. I also use a dollar bill to grab their attention and always find their name. Only target people that are already spending $$$ on advertising. Think YP, Google Adwords, newspapers, yard signs, billboards, etc
        Signature

        There are 2 types of people in this world....those who get it and those who don't. The ones that get it know exactly what we are talking about. The ones who don't are left scratching their heads.

        {{ DiscussionBoard.errors[7262138].message }}
        • Profile picture of the author jimzimm
          Originally Posted by Cay78 View Post

          If you are a Packer fan, then I don't know if I want to answer that! JK, I was born and raised in MN.

          When it comes to direct mail, there are so many options. If you want to save money you can just buy regular No. 10 envelopes, hand write the address, use a regular stamp and DO NOT put a return to address.

          I just purchased and received 100 "Rush Priority Express" envelops. They are 6 x 9 in size and the run $99 for 100 count + shipping, so it isn't cheap. However, this will def increase your open rate.

          So in this case if you break it down, each mailer is about $1.15 + 65 cents to mail, giving you a total of $1.80 per mail. IMHO, that isn't that bad if you gain a client that will pay you $300 for a mobile website or $800-$900 for Google Plus Local set up/optimization. Not to mention the possible life time value of the customer.

          Now, you can just use a No. 10 envelope (very cheap) and ship it standard mail for 45 cents. Very cost effective.

          In terms of time consuming, it really isn't. Plus, I actually enjoy it!

          Once you get it down, it takes no time at all. I make it point to do 3-5 mailers a day, giving me 15-25 per week, usually send them on a Monday/Tuesday and then do follow up calls on Friday.

          This of course in addition to other marketing.

          Direct Mail should be a part of your marketing. Doesn't have to be you primary focus, but def a part of it.

          Hope that answered your question.

          PS-To increase the "personal" feel I always take a screen shot of their website header. I also use a dollar bill to grab their attention and always find their name. Only target people that are already spending $$$ on advertising. Think YP, Google Adwords, newspapers, yard signs, billboards, etc
          I am definitely "really a Packer fan", not just a fan, but a stock holder and season ticket holder!

          Great info on the direct mailer pieces, I am going to have to give it a try. I started with cold calling, and still do some, but mostly work off of referrals and testimonials. It is amazing how powerful referrals and testimonials are, and how much weight they carry with your prospects. I am looking to make some head way into a new geographic area, and this will make for a great test.
          Signature

          {{ DiscussionBoard.errors[7262630].message }}
          • Profile picture of the author Cay78
            Originally Posted by jimzimm View Post

            I am definitely "really a Packer fan", not just a fan, but a stock holder and season ticket holder!

            Great info on the direct mailer pieces, I am going to have to give it a try. I started with cold calling, and still do some, but mostly work off of referrals and testimonials. It is amazing how powerful referrals and testimonials are, and how much weight they carry with your prospects. I am looking to make some head way into a new geographic area, and this will make for a great test.
            Best of luck! And Skol Vikings!
            Signature

            There are 2 types of people in this world....those who get it and those who don't. The ones that get it know exactly what we are talking about. The ones who don't are left scratching their heads.

            {{ DiscussionBoard.errors[7263175].message }}
  • Profile picture of the author Claude Whitacre
    Originally Posted by Cay78 View Post

    I targeted a niche that offliners give a lot of attention to. The lady I sold the website to was very nice, so we started chatting and I flat out asked her, what it was that compelled her to call me back and inquire about my services. (She told me she constantly gets emails/calls/walk-ins and some direct mail on a regular basis)

    She basically said that my direct mail piece was something that she hadn't seen before. She liked the fact that it was personalized. She could tell that I put some time into and that it wasn't some generic bulk mailer.

    I used information/pictures from their website, found her name and made it as non-spammy as I possibly could.

    Congratulations on your sale.

    I think you missed the point of your experience. The lady didn't buy because you were creative. She told you she liked the fact that it was personalized.

    That's smart marketing. You also asked her what caused her to call. That's market research.

    So, the lesson is to personalize and find out what customers like.

    Being unique? Being creative? There are lots of creative people that could never get someone to call from a direct mail piece. Being creative is not marketing.

    Creating a direct mail piece that grabs the reader by the face and screams "Read me! I've got just what you want!", is marketing.

    I've found that even more important than personalizing the mail, is giving information that is specific about their business. Maybe the number of local searches for her main keywords. Maybe the number of people doing mobile searches for her keywords. Maybe the position her website holds in a Google search. That kind of information really grabs their attention. Maybe you already do that, I don't know.

    But some can misinterpret your post to think that creativity is, by itself, what makes direct mail work.
    Signature
    One Call Closing book https://www.amazon.com/One-Call-Clos...=1527788418&sr

    What if they're not stars? What if they are holes poked in the top of a container so we can breath?
    {{ DiscussionBoard.errors[7262116].message }}
    • Profile picture of the author Cay78
      Originally Posted by Claude Whitacre View Post

      Congratulations on your sale.

      I think you missed the point of your experience. The lady didn't buy because you were creative. She told you she liked the fact that it was personalized.

      That's smart marketing. You also asked her what caused her to call. That's market research.

      So, the lesson is to personalize and find out what customers like.

      Being unique? Being creative? There are lots of creative people that could never get someone to call from a direct mail piece. Being creative is not marketing.

      Creating a direct mail piece that grabs the reader by the face and screams "Read me! I've got just what you want!", is marketing.

      I've found that even more important than personalizing the mail, is giving information that is specific about their business. Maybe the number of local searches for her main keywords. Maybe the number of people doing mobile searches for her keywords. Maybe the position her website hold in a Google search. That kind of information really grabs heir attention. Maybe you already do that, I don't know.

      But some can misinterpret your post to think that creativity is, by itself, what makes direct mail work.
      Claude- You are 100% right and thank you for the clarification.

      Yes, when I target customers for Google Plus Local, I always show how many people are searching for terms related to their business and always show them the first page results with their competitors on it.

      When I target customers for mobile websites I show them what their website looks like currently and then show them what it looks like mobile optimized...couple that with some mobile stats and it usually hits home.

      Thanks again!
      Signature

      There are 2 types of people in this world....those who get it and those who don't. The ones that get it know exactly what we are talking about. The ones who don't are left scratching their heads.

      {{ DiscussionBoard.errors[7262157].message }}
  • Profile picture of the author rolltide
    what kind of conversions to appointments/sales are you seeing on averaging for ever 25 you send out weekly?
    Signature

    Make $150 everytime someone backs up their computer!
    http://goo.gl/07M6K

    {{ DiscussionBoard.errors[7263197].message }}
    • Profile picture of the author Cay78
      Originally Posted by rolltide View Post

      what kind of conversions to appointments/sales are you seeing on averaging for ever 25 you send out weekly?
      Hey Rolltide! Well, the last test batch I did I sent out just 20 mailers and sold 2 mobile websites for $299 each for a total of $598. Minus outsourcing/supplies which total was only around $40.

      So based on that run, it was a 10%. Mind you, I didn't do any follow up calls. Had I done that, I probably could have got 1-2 more, who knows.

      The batch before that I sent out 20 and got 2 call backs, haven't closed yet, but hoping to close 1 by the end of the week. So it does vary depending on who I am targeting/location/mailer type, etc. As soon as I find the winning combo it should be more consistent. As they say....test test test!

      I actually just dropped off 10 mailers targeting Google Plus Local prospects using a regular envelope, personalized to the max of course. I also sent out 10 mailers targeting mobile website prospects using the 6 x 9 "Rush Priority Express" envelopes.

      Hopefully I can convert 10-15%.

      Check back in with me if you want and I will try and post back to this thread with my results. Should know more by Thurs/Fri.

      Thanks!
      Signature

      There are 2 types of people in this world....those who get it and those who don't. The ones that get it know exactly what we are talking about. The ones who don't are left scratching their heads.

      {{ DiscussionBoard.errors[7263762].message }}

Trending Topics