
Client insists on me going through gatekeeper, just before closing...
Had a client throw an interesting scenario at me recently.
I pitched him then we setup a phone interview. He liked my offer and wanted me to come in to meet him (at his request). We set up the appointment, ready to close.
I show up and he's gone. Instead, one of the employees refers me to a "manager" and insists that I would have to go through him (even though the owner never mentioned it and wanted to meet me personally).
I'd already explained my offer on the phone and was ready to close in person.
But now I had to pitch all over again so I decided to let it go (i've done this before many times and I'm used to just talking to the owner, this is the first time I encountered this). He wanted to see business cards, flyers, etc.... when I already had the work order to sign. So it was a mismatch.
What do you think? How do you deal with politics/communication snafus like this?
This was for a restaurant.
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