Energy levels
At work, I was told to not use a script and 'speak from my heart'. I actually got better bonding with a prospect following this freestyle philosophy, but I also found that I got a lot worse when fatigue came along... I tend to rush things, less likely to listen to objections,etc.
I did around 240 manual dials daily in average interspersed over 8 hours (discounting 2 lunch breaks), speaking for around 3:00 hours to people, but my boss told me to do less and focus more on quality.
I also notice that in my city, a lot of call centers do either short shifts (6 hours-ish with one hour break, 4-5 hours), have very flexible schedule or normal days with relatively low call output.
So what is your break policy and what are tips you use to keep your energy levels high for the day?
I`m also thinking of just bringing another monitor at work, and start watching old comedy films when I call.
I did around 240 manual dials daily in average interspersed over 8 hours (discounting 2 lunch breaks), speaking for around 3:00 hours to people, but my boss told me to do less and focus more on quality.
I also notice that in my city, a lot of call centers do either short shifts (6 hours-ish with one hour break, 4-5 hours), have very flexible schedule or normal days with relatively low call output.
So what is your break policy and what are tips you use to keep your energy levels high for the day?
I`m also thinking of just bringing another monitor at work, and start watching old comedy films when I call.
In a moment of decision the best thing you can do is the right thing. The worst thing you can do is nothing. ~ Theodore Roosevelt